SuddenValues.com

Review: I ordered a 9 inch Android Tablet from Sudden Values in April 12, 2013-as of today have not received it and have consistenly emailed them and asked for a refund or the product-they state the refund as been turned over the accounting department and that normally issue refunds on Fridays, but may not be this Friday well it's been 2 weeks ago. Today I got an email stating the product was shipped after I emaile again stating that I would contact Revdex.com regarding this and so I'm very doubtful that I'll receive the product or a refund.Desired Settlement: I want a refund

Business

Response:

One of our customer Service Representatives spoke with [redacted] on Monday June 10th and she stated that she wanted the product so the product was sent to her. The tracking information states the product was delivered today June 12th and 10:28 am. If the customer does not want the product we need her to have it returned to sender and once we receive the product back we can issue a refund for the product.

Thank you

Customer Service

CC-KD

Review: I placed an online order (and my credit card was charged) on Oct. 31. I ordered two items. One came within a week, the other is still missing. I have contacted customer service 3 times and have yet to hear back from anyone, nor have I received my item. There is no tracking number or way to inquire further.Desired Settlement: Please deliver my order or give me my money back.

Business

Response:

[redacted],We answered your original inquiry on November 12th via our support team. In the email you told us the problem, to which we responded we were fixing the issue and shipping the product. However, you also noted our customer service was horrible, which is an odd things to say as you placed your original inquiry--and before anyone could respond. There was an internal error were the item was assigned to the wrong supplier, but it was fixed thanks to your inquiry and shipped. Our distribution folks are presently experiencing high volumes with the holiday rush that came on late and all at once. We are trying to get your account updated with tracking, but are behind right now. Your product may arrive before the tracking is updated do to this high holiday volume. This is why you receive the first order quickly and the second was delayed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered Dr. Dre. studio head phones on 12/05 as a Christmas gift for my daughter. I called approximately 3 weeks after and talked to [redacted] who transferred me to a manager who told me that the ad stated 2-4 weeks for shipment. I then called 5 weeks after ordering and again spoke with [redacted] who told me that in fact that their policy was actually 4-6 weeks for Dr. Dre products. On January 24 I tried calling the company, but there was now a recorded message explaining that they no longer offered immediate customer service over the phone, but that now I must send an email to [redacted] So in January 24 I sent an email asking for any information or communication regarding my order. I received the automatic response saying that a representative would review my email and get back with me. I have still not received a product, email or phone call regarding my order. We are now at 10 weeks from the initial order. What is so frustrating is that I have received multiple email advertisements since I ordered from suddenvalues, including one today, still advertising the same pair of headphones.Please help.Desired Settlement: At this point I would be happy with either receiving the product or a refund. I also feel that the company needs to be more truthful about the approximate timeframe of delivery in the advertising. Response time to inquiries is also unacceptable.

Business

Response:

[redacted] product was shipped on February 19th and should be arriving by the end of this week.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Product was received yesterday. Thank you so much. I honestly believe I would have never seen the product without the Revdex.com interceeding.

Thanks again,

Review: In March, we ordered a bicycle computer and headlight. As of today, the end of July, we have not heard anything about this. Our credit card was charged $29 for the computer. The shipping status on the computer is "awaiting update from Sudden Values Distribution Center", and the shipping status on the headlight is "awaiting update from merchant". I have emailed them twice. The first time I did not receive a response and the second time I received a reply that my request would be reviewed. That was three weeks ago and I have not heard anything since. In looking at the Revdex.com site, I see that many people have had these issues and many were never resolved. I only wish I had been smarter and checked this before I ordered.

Product_Or_Service: Bicycle Computer

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like the products, but if they are not available, I would like my money back.

Review: I ordered a vaporizer on Jan 7, for $35.00 and never received the item which I was charged for. I emailed customer service 3 times and have left 4 phone messages.Desired Settlement: Obtain the vaporizer purchased or get a refund

Review: I ordered boot gaiters on January 20, 2014. I tried contacting the firm one month later, no response. I tried contacting them again today, no response. their listed support email address is not functional.

Thje item was priced at $29.99, plus $5 shipping, for charge of 34.99 received on Jan 21, 2014. I have never received anything, nor any communication from the firm. They do not answer their listed telephone number, nor the support email address named at the recording on their telephone number.Desired Settlement: Money to be credited back.

Review: My name is [redacted]. My Sudden Values email account is [redacted]. I have tried calling SV customer service line NUMEROUS times to no avail. I have not yet received this order. I have asked SV to please refund my money on this order via email (I tried calling their customer service line and they will not answer it. On the website under my account it says that this order has been REDEEMED; I can assure you it has not because I still dont have the product. It also says that the Shipping Status is awaiting an update from SuddenValues Distribution Center it has said this for over 2.5 months now. I was billed for a product ($112 on 1/25/14) that I havent received. I contacted SV about it but now I have to contact the Revdex.com because the SV business practices DON'T EXIST. Please respond to this email so I know you have received my message or just call me. Thank You. Below you can see the Shipping status and the Voucher number for the orderSincerely,[redacted] SuddenValues Direct TrackingTracking Information for SuddenValues Direct.Order Details SuddenValues Direct$99 for a 9inch Android Tablet with Case included a ($295 Value) Voucher Number: [redacted] Shipping Status: Awaiting Update from SuddenValues Distribution CenterDesired Settlement: Complete refund please. I no longer wish to do business with this company - ever.

Review: I purchased a set of "beats studio headphones" on 12-5-13. I was not informed until weeks later when I emailed them asking for an ETA on delivery that they did not even have the product I was sold. I was told that they are a "group sourcing company and do not keep products in stock". I asked then how they are charging people for products they do not yet have. That was over a month ago and I have still not received a valid response. I have called them 8 separate times and have only received 1 call back at which time the representative told me they were still waiting for the product from the distributor. I asked again for an ETA and was told it would be "sometime after christmas". Here we are a month after christmas and still no ETA and now I am not getting any response to my emails or phone messages.Desired Settlement: I would like a refund and the product. How is it that a company thinks they can take money and not deliver on what was promised then ignore their customer as if nothing has happened. I suppose many people don't take the time to continue to fight for what is right and wrong. I wonder, do these people work for the government or something?

Business

Response:

[redacted] product was sent to him on February 26th and it should arrive to him by the middle of next week.

Sudden Values does not answer phones, don't return phone calls and keep pushing your shipping date out. They have NO answers and have one girl [redacted] who answers call when she feels like it and can never give you any and I mean any information on the product. Its on back order, should be going out soon. Will get an email when product shipped. They charge your credit card right away but still no product its been 6 weeks. Today I spent 1 hr on the phone and kept redialing until [redacted] picked up and she still could only say its shipping soon

Review: I ordered a pair of "Dr. Dre Studio Headphones," product # is SUD [redacted] on May 27, 2013. I finally received them in August, 2013. However, they snapped in half in November, 2013. I called the company who instructed me to send them back (confirmed tracking, SuddenValues received them in November, 2013) and they would send out a replacement immediately. It is now one day from May, 2014, a full 5 1/2 months later, and the company will not replace the headphones or return my money. I have emailed (they no longer take calls) 12 times and have not received a response since my first email. That email stated they would be sent out within 2 weeks. That was months ago. They refuse to give my money back or send me the replacement product.Desired Settlement: I would like the purchase price refunded to me. I don't want to wait for a replacement from this company, as I don't believe one will ever arrive. I want my credit card refunded.

Review: I ordered two sets of Beats By Dre headphones in November of 2013. The product never arrived, so I canceled the order and requested a refund. No refund was processed. I've sent numerous emails and left numerous voice messages with no response. It is clear that this company advertises items that it does not possess, collects money from unsuspecting customers, and then shuts off communication so that said customers have no recourse other than to seek legal counsel for relatively small dollar transactions.Desired Settlement: I want a refund of the $239.98 that I paid in November of 2013.

Review: I ordered 2 sets of Beats headphones and have not received them. The phone lines are never answered and calls are not returned. When ordered the web site stated 2-4 weeks for delivery. It has been 4 weeks and the only update on my purchases is "Awaiting Update from SuddenValues Distribution Center". I have read about too many issues with this company now (after the fact.... I guess I got caught up in the moment and purchased them before doing my research since it was such a good deal.... too good to be true?). Well anyway I am setting this in motion now so that if not resolved I will be disputing with my credit card company since items have not been received.Desired Settlement: I want my headphones or a full refund within 2 weeks.

Business

Response:

This customers product shipped today.

Thank you

Customer Service

Review: Company never acknowledges request for refund . Only have 14 days to re,turn item that does not work. Found out numerous claims of fraudulent activities online. Numerous complaints with no resolve. Need to shut down.Desired Settlement: Refund and company to be investigated for lies and fraudulent activities. Should not be able to scam the public.

Business

Response:

The customer ordered a Bluetooth Mulfi-fuction Smart Watch that was delivered on July 13th, see tracking below. We have a 14 day return policy, as our inventory of different products moves quickly, so it can be tough to replace products with a longer return policy.If there is a problem with the product and you don't feel customer service is being responsive enough, feel welcome to email me at [email protected] Regards,SuddenValues Mgmt [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.

I returned the product. RMA # [redacted]. USPS verified return delivery. USPS # [redacted]. Delivered return July 20, 2015. It was never credited to my paypal acct. Everday person at [redacted] said accounting would credit. Never did. Finally I had to leave recording at that #. Never had a response.

Regards,

Business

Response:

I'm not sure what the real agenda of this complaint is, but we have not used the 1-866 number in over a year and quick test has it ringing busy, so leaving a message or speaking with someone at the number would be impossible. However, it may have been provided via our online support by support.suddenvalues.com and not communicated with accounting, because we can see a delivery to one of our distribution facilities. We will check with the distribution to see that it was returned and if so, refund the customer.Best Regards,SuddenValues Management

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Only if refund occurs. Re: ###-###-#### is in working order. I just called it and computerized operator wanted to know what ext. I wanted. And USPS acknowledges delivery of returned item USPS tracking # [redacted] delivered to return shipping label address I recd in my email.

Regards,

Review: I ordered over the internet Beats headphones. My credit card was charged, however, I never received the headphones. I called and inquired and spoke with a [redacted]. She told me that they were on backorder. I asked if I could then cancel the order and she said I could and gave me the cancellation number as [redacted]. She said in 3-5 days I would receive an email regarding the return and then I would receive a refund into my bank account. I never received an email nor a refund. In addition, I have tried calling the customer service number and they said I have to email now. I did email but have heard nothing in response. I also left a voicemail at the company and again, have heard nothing.Desired Settlement: I want a refund of the $119.99 I paid placed back into my bank account immediately.

Review: I ordered a set of headphones on November 28, 2013 for $119.99. I've never received my order and I have contacted SuddenValues multiple times. via email requesting a delivery date... they replied with the delivery was delayed to a popular item and due to the weather... and many other times with no reply. I left a voice mail for them with no return call.... I've been requesting a full refund of $119.99 with no response. I have all the emails if needed.Desired Settlement: I want a full refund asap... they've had my money since November and are still advertising the same product for sale. This is totally unacceptable.

Review: Regarding order number: [redacted]

On 02\26\2014 I paid for $15 for Two 3 in 1 Lightning/30-Pin/USB Charge Cables that I have never received. The website has a status of "Awaiting Update from SuddenValues Distribution Center" However, I've sent emails and made calls and no one has got back to me to let me know what's going on with my order.Desired Settlement: at this point I'd like either what I paid for or a full refund.

Review: On Feb 25th, 2014 I bought through sudden values a teeth whitening kit. I sent payment thru Paypal for $38.00. I have never received my kit and have not been refunded my money. I did get a hold of Steve Klock once thru his email which was on the paypal receipt and he sd he would be refunding my money and that was about 2 months ago and since then he has ignored every follow up email. In doing some research, I see he has a lot of complaints regarding service and customers not getting their product. I tried to put a complaint against him on paypal but I had waited too long as I thought he was refunding me my money. I have been very patient and now realize that I am not getting a refund from him.Desired Settlement: I would like to have the $38 refunded back to my paypal account as soon as possible.

Review: I ordered a product from SuddenValues.com on 7/25/13 for $199. I never received the product. I inquired in August and was told that there were issues with the distributor but that the product was expected to be available shortly; I continued to wait. I inquired in September and was offered store credit or to continue waiting. I called Customer Service on multiple occasions in October and November and requested a refund. Customer Service told me a refund would be made of the charge to my account. In January of 2014 I e-mailed Customer Service again and received a response that they would check with the accounting department. It has been three weeks and I have yet to receive a response or a refund.Desired Settlement: Immediately refund the purchase price of $199.

Review: Item purchased has not been delivered.

Attached is email correspondences with the business. No resolution to date.

Hello

The item I purchased almost 2 months ago has been taken from your site. You charged my card account upon my order. Either ship my purchase of issue an immediate refund. Almost 2 months since order and 2 weeks since your apology without my product is totally unacceptable. Rest assured the Revdex.com and others will be notified of your poor service.

Thank you

[redacted] Schultz

Date: Thu, 27 Mar 2014 16:42:22 +0000

From: [redacted]

To: [redacted]

Subject: SuddenValues Re: [redacted]

##- Please type your reply above this line -##

Your request ([redacted]) has been solved. To reopen this request, reply to this email.

SuddenValues Support (SuddenValues)

Mar 27 09:42

[redacted],

Our apologies for the slow response, the Company grew very fast in 2013 and needed a reorganization to improve the speed of delivery on orders. The change put us several weeks behind, but we hope to catch up soon.

I don't have an ETA on this order yet, but have placed you into the priority queue for shipment upon its arrival into our distribution center. You will receive an email notification the minute it ships.

Best Regards,

SuddenValues Customer Service

Mar 26 08:55

HelloWhat is the status of this? Numerous emails are unanswered.Thank you[redacted]

Mar 21 08:25

What is happening with my order? Do you need something more from me? Numerous emails have been sent with no answer? What is up with that?

This email is a service from SuddenValues. Delivered by [redacted].

Message-Id:[redacted]Desired Settlement: $28.00

Ordered a product back on Feb 18, 2014. It is now Apr 23, have not received my goods, have not received any notifications. I have twice submitted a letter to their website (of course you get an email response to "Verify" your submission), have not received one single acknowledgement from the vendor. Do NOT use these people, it is obviously a scam. I should have checked on here first, shame on me...stay away from them!