SuddenValues.com

Review: On 11/18/13 I ordered one UltraFire LED Flashlight from suddenvalues.com. My Visa card was charged $22 on 11/20/13. I have not received the product nearly three months later. My efforts to communicate with SuddenValues.com are as follows:

12/16/13 email inquiry

12/20/13 phone call to ###-###-#### (the number on the transaction on my Visa statement) -- was told the product was on its way from the distributor.

1/29/14 website inquiry requesting a credit of the $22 to my Visa card

2/5/14 email inquiry

2/7/14 email inquiry

2/11/14 email inquiry requesting a refund by check

I haven't heard a word from the company other than an automated response to my 1/29/14 website inquiry.

I know it is a very small amount of money, but this appalling customer service must be stopped.Desired Settlement: I want a refund by check payable to me -- and an admission that the company's customer service has been unacceptable.

Review: I ordered a vaporizer on Jan 7, for $35.00 and never received the item which I was charged for. I emailed customer service 3 times and have left 4 phone messages.Desired Settlement: Obtain the vaporizer purchased or get a refund

Review: I ordered a flashlight on December 16, 2013 I have yet to receive it . I have called and e-mailed my complaint to the company without any results

Voucher Number: SUD-8F752402-C4D0Desired Settlement: I would like either the product or a total refund

Review: On 12/9/13 I purchased a purple DR. Dre Solo Hd Headphones (Purple) and paid 119.99, shipping included. I have contacted the company on three separate occasions without positive results. The first correspondence I was told that the shipment was late. On the last correspondence, April 11th, no response. On the March 29th correspondence they were looking in to it. It should not take over five months for shipment or resolution. I tried to contact the organization by telephone and it continues to ring busy.Desired Settlement: I want the headphones delivered immediately. Waiting for almost 6 months is unacceptable. If not I expect a full refund ASAP.

Review: In March, we ordered a bicycle computer and headlight. As of today, the end of July, we have not heard anything about this. Our credit card was charged $29 for the computer. The shipping status on the computer is "awaiting update from Sudden Values Distribution Center", and the shipping status on the headlight is "awaiting update from merchant". I have emailed them twice. The first time I did not receive a response and the second time I received a reply that my request would be reviewed. That was three weeks ago and I have not heard anything since. In looking at the Revdex.com site, I see that many people have had these issues and many were never resolved. I only wish I had been smarter and checked this before I ordered.

Product_Or_Service: Bicycle Computer

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like the products, but if they are not available, I would like my money back.

Sudden Values does not answer phones, don't return phone calls and keep pushing your shipping date out. They have NO answers and have one girl [redacted] who answers call when she feels like it and can never give you any and I mean any information on the product. Its on back order, should be going out soon. Will get an email when product shipped. They charge your credit card right away but still no product its been 6 weeks. Today I spent 1 hr on the phone and kept redialing until [redacted] picked up and she still could only say its shipping soon

Review: Company never acknowledges request for refund . Only have 14 days to re,turn item that does not work. Found out numerous claims of fraudulent activities online. Numerous complaints with no resolve. Need to shut down.Desired Settlement: Refund and company to be investigated for lies and fraudulent activities. Should not be able to scam the public.

Business

Response:

The customer ordered a Bluetooth Mulfi-fuction Smart Watch that was delivered on July 13th, see tracking below. We have a 14 day return policy, as our inventory of different products moves quickly, so it can be tough to replace products with a longer return policy.If there is a problem with the product and you don't feel customer service is being responsive enough, feel welcome to email me at [email protected] Regards,SuddenValues Mgmt [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.

I returned the product. RMA # [redacted]. USPS verified return delivery. USPS # [redacted]. Delivered return July 20, 2015. It was never credited to my paypal acct. Everday person at [redacted] said accounting would credit. Never did. Finally I had to leave recording at that #. Never had a response.

Regards,

Business

Response:

I'm not sure what the real agenda of this complaint is, but we have not used the 1-866 number in over a year and quick test has it ringing busy, so leaving a message or speaking with someone at the number would be impossible. However, it may have been provided via our online support by support.suddenvalues.com and not communicated with accounting, because we can see a delivery to one of our distribution facilities. We will check with the distribution to see that it was returned and if so, refund the customer.Best Regards,SuddenValues Management

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Only if refund occurs. Re: ###-###-#### is in working order. I just called it and computerized operator wanted to know what ext. I wanted. And USPS acknowledges delivery of returned item USPS tracking # [redacted] delivered to return shipping label address I recd in my email.

Regards,

Review: I ordered 2 sets of Beats headphones and have not received them. The phone lines are never answered and calls are not returned. When ordered the web site stated 2-4 weeks for delivery. It has been 4 weeks and the only update on my purchases is "Awaiting Update from SuddenValues Distribution Center". I have read about too many issues with this company now (after the fact.... I guess I got caught up in the moment and purchased them before doing my research since it was such a good deal.... too good to be true?). Well anyway I am setting this in motion now so that if not resolved I will be disputing with my credit card company since items have not been received.Desired Settlement: I want my headphones or a full refund within 2 weeks.

Business

Response:

This customers product shipped today.

Thank you

Customer Service

Review: I purchased a set of "beats studio headphones" on 12-5-13. I was not informed until weeks later when I emailed them asking for an ETA on delivery that they did not even have the product I was sold. I was told that they are a "group sourcing company and do not keep products in stock". I asked then how they are charging people for products they do not yet have. That was over a month ago and I have still not received a valid response. I have called them 8 separate times and have only received 1 call back at which time the representative told me they were still waiting for the product from the distributor. I asked again for an ETA and was told it would be "sometime after christmas". Here we are a month after christmas and still no ETA and now I am not getting any response to my emails or phone messages.Desired Settlement: I would like a refund and the product. How is it that a company thinks they can take money and not deliver on what was promised then ignore their customer as if nothing has happened. I suppose many people don't take the time to continue to fight for what is right and wrong. I wonder, do these people work for the government or something?

Business

Response:

[redacted] product was sent to him on February 26th and it should arrive to him by the middle of next week.

Review: I ordered boot gaiters on January 20, 2014. I tried contacting the firm one month later, no response. I tried contacting them again today, no response. their listed support email address is not functional.

Thje item was priced at $29.99, plus $5 shipping, for charge of 34.99 received on Jan 21, 2014. I have never received anything, nor any communication from the firm. They do not answer their listed telephone number, nor the support email address named at the recording on their telephone number.Desired Settlement: Money to be credited back.

Review: I ordered a set of headphones on November 28, 2013 for $119.99. I've never received my order and I have contacted SuddenValues multiple times. via email requesting a delivery date... they replied with the delivery was delayed to a popular item and due to the weather... and many other times with no reply. I left a voice mail for them with no return call.... I've been requesting a full refund of $119.99 with no response. I have all the emails if needed.Desired Settlement: I want a full refund asap... they've had my money since November and are still advertising the same product for sale. This is totally unacceptable.

Review: I ordered over the internet Beats headphones. My credit card was charged, however, I never received the headphones. I called and inquired and spoke with a [redacted]. She told me that they were on backorder. I asked if I could then cancel the order and she said I could and gave me the cancellation number as [redacted]. She said in 3-5 days I would receive an email regarding the return and then I would receive a refund into my bank account. I never received an email nor a refund. In addition, I have tried calling the customer service number and they said I have to email now. I did email but have heard nothing in response. I also left a voicemail at the company and again, have heard nothing.Desired Settlement: I want a refund of the $119.99 I paid placed back into my bank account immediately.

Review: I ordered two sets of Beats By Dre headphones in November of 2013. The product never arrived, so I canceled the order and requested a refund. No refund was processed. I've sent numerous emails and left numerous voice messages with no response. It is clear that this company advertises items that it does not possess, collects money from unsuspecting customers, and then shuts off communication so that said customers have no recourse other than to seek legal counsel for relatively small dollar transactions.Desired Settlement: I want a refund of the $239.98 that I paid in November of 2013.

Review: I ordered a pair of "Dr. Dre Studio Headphones," product # is SUD [redacted] on May 27, 2013. I finally received them in August, 2013. However, they snapped in half in November, 2013. I called the company who instructed me to send them back (confirmed tracking, SuddenValues received them in November, 2013) and they would send out a replacement immediately. It is now one day from May, 2014, a full 5 1/2 months later, and the company will not replace the headphones or return my money. I have emailed (they no longer take calls) 12 times and have not received a response since my first email. That email stated they would be sent out within 2 weeks. That was months ago. They refuse to give my money back or send me the replacement product.Desired Settlement: I would like the purchase price refunded to me. I don't want to wait for a replacement from this company, as I don't believe one will ever arrive. I want my credit card refunded.

Review: My name is [redacted]. My Sudden Values email account is [redacted]. I have tried calling SV customer service line NUMEROUS times to no avail. I have not yet received this order. I have asked SV to please refund my money on this order via email (I tried calling their customer service line and they will not answer it. On the website under my account it says that this order has been REDEEMED; I can assure you it has not because I still dont have the product. It also says that the Shipping Status is awaiting an update from SuddenValues Distribution Center it has said this for over 2.5 months now. I was billed for a product ($112 on 1/25/14) that I havent received. I contacted SV about it but now I have to contact the Revdex.com because the SV business practices DON'T EXIST. Please respond to this email so I know you have received my message or just call me. Thank You. Below you can see the Shipping status and the Voucher number for the orderSincerely,[redacted] SuddenValues Direct TrackingTracking Information for SuddenValues Direct.Order Details SuddenValues Direct$99 for a 9inch Android Tablet with Case included a ($295 Value) Voucher Number: [redacted] Shipping Status: Awaiting Update from SuddenValues Distribution CenterDesired Settlement: Complete refund please. I no longer wish to do business with this company - ever.

Ordered a product back on Feb 18, 2014. It is now Apr 23, have not received my goods, have not received any notifications. I have twice submitted a letter to their website (of course you get an email response to "Verify" your submission), have not received one single acknowledgement from the vendor. Do NOT use these people, it is obviously a scam. I should have checked on here first, shame on me...stay away from them!

Review: I ordered a Clarisonic Mia 2 Sonic Skin Cleansing System on March 23, 2013 for $99. I never received the product in the mail. I followed up numerous times via email and phone inquiring about the status of the shipment and finally got so tired of waiting that I told them just to cancel my order and refund my credit card. 8 months later I still have no refund. At this point, it is too late to dispute the charge with my credit card company. Sudden Values customer service is terrible, unresponsive and has been altogether useless. I am fed up and disgusted that this company has essentially stolen $99 from me.Desired Settlement: I would like $99 refunded to my credit card ASAP.

Business

Response:

The customer did receive the product and returned it to our company with no explanation for the return. In response the company has issued a refund check.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9810279, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I still have not received my refund!

---------- Forwarded message ----------

[redacted],

Your check has been issued. The check number is [redacted]. You should expect it in themail in 7 business days. We appreciate your patients.

Thank You

Customer Service

Review: I placed an order on Aug. 29, 2013 for a [redacted]. SuddenValues removed the money from my account on Sep.,3rd 2013. When the product hadn't arrived on Oct. 9, 2013 I emailed them. They said they had experienced delays, but I would be notified when left the distribution center. ON Nov. 1, 2013 I emailed again, inquiring about a refund. When I got no reply I started calling.This company WILL NOT answer the phone. You must leave a message. Sometimes they call back, sometimes they don't.I finally spoke to [redacted] on Nov. 11,2013. She said I would receive an email in two weeks that a refund has been issued, and the money would appear back on my card in 3-5 days.No email, and still no refund.So I called again on Dec.19th. They emailed me, thanking me for the call and to please email them and tell them my concerns. I told them the issue, and now, again no response.Desired Settlement: I want a refund for the product. I never received it, but they took my money.

Business

Response:

A refund will be issued Monday January 6 3013

Thank you

SuddenValues

Business

Response:

Charley,

The hair dryers are in our distribution center can shipped on first Monday if you would still like to receive this product. Please let us know what you would like to do.

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Considering their track record and number of times they lied to me about a.) the shipment, b.) the refund.............this offer is not acceptable.

I want the refund. The full $80.00. They charged for shipping, and well, nothing ever shipped.

Regards,

Business

Response:

[redacted],

Your refund check has been placed in the mail today and you should receive it in 3-5 days.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Sudden Values or Sudden Blitz owes the Pines Golf Course ([redacted]) $667.75 since 2011. We have called and left messages numerous times, but never get a live person to talk to. When we did get someone to talk to us, they told us they would call us back within 24 hours but that never happened. This business lacks honesty and truthfulness for the sake of ripping people off for their own financial gain. We just want our money back but this business has serious problems internally and should be looked at so other people don't get ripped off by the products they sell and the money that they owe their customers.Desired Settlement: $667.75 plus interest

Business

Response:

We spoke with this customer on Friday 6/21/13 and we explained that we are working on getting caught up in our accounting department and that we will be able to refund this merchants money by the end of August in which she agreed.

Thank you

SV Customer Service

Review: Placed order on July 4th for $149. I have yet to receive my product or any correspondence from company after order was placed and paid in full! I have called numerous times and prompted to leave a message. None of my calls have been returned. I want my product or my money refunded ASAP!Desired Settlement: RESPOND to phone calls and REFUND money within 2 business days and I plan on filing a dispute with my bank.

Business

Response:

A refund of $149 has been issued, Check # [redacted]. Please allow 3-5 shipping days for receipt.

Thank you

SuddenValues