Sullivan Motor Company, Inc.

In August 2012 I saw an add in CLs for a white 2012 Dodge Charge with around 17k miles for around $21k or so and my gf and I were interested. Test drove it and took it down the freeway, pulled little to the right. I asked sales guy why it pulled to the right, his response was "Oh we'll have it aligned for you!". I asked him for the [redacted] also but was never given a [redacted] for this particular vehicle. My gf had to rush off to work so I once again asked the sales guy for the [redacted] and once again was never given one. Did paperwork took car home. Drove car for week or so then I noticed that there was a difference in paint (some with metal flake) on back end of car. I talked to my mechanic and he looked it over and sure enough he informed me that the car was in an accident, the trunk had been pushed out. I called the dealership and asked if the car was ever in an accident and informed them that the dealer never gave me a [redacted], and YES (over the phone) he said, "No, the car was never in an accident and I am looking at the [redacted] now!!) I went in the next day, asked for the manager and sat down with him explained the situation to him and demanded that I am not purchasing this vehicle since it was in an accident and that I was lied to 3 times and never shown a [redacted]. I asked [redacted] if he'd buy a car thats ever been in an accident? He said "sure I would" and I told him he was a good liar. He told me to hold on the car for a week until he can find me another Charger. Two days later he found me another Charger (black). We test drove it liked it, he showed me the [redacted]. I guess you can say I never gave up on getting what was fair for me and my family. Trust no one and please GET A [redacted]!!! Don't let them lie to you.

had a grate buy at sullivan motor sports, got what I was looking for and more. super happy Matt D made it all happen for me. dudes will work hard to make u walk out the door happy.

This is a great place to buy a car. Jon Sullivan, has sold our family cars, for 8 years. Very happy, with the Mercedes guys. [redacted]

[redacted] did everything he said and promised he would do, before and AFTER the sale. Communication is very important to me, [redacted] answered the phone EVERY time. I will definitely recommend and send customers to him.

We have researched this dealership, before we went there. I was impressed with the dealerships inventory, and the professionalism, of Darren D[redacted] our sales person

I just want to let everyone know that Sullivan motor company is a great company they treated me so well since the moment I walked in. Matthew D[redacted] was my rep and he really helped me we got an amazing deal on a great car go and get your car.

We are very happy with the Ford F350 diesel truck. I had several other offers, from other dealers, to choose from, but Darrin took the time to really earn our respect, and business. Thank You SMC

The vehicle was purchased with the understanding that a convertible top from another Jeep Wrangler would be swapped on to the purchased vehicle, nothing else was promised.   After the purchase Sullivan Motor Co replaced a ujoit to repair the existing driveshaft, there was no reason to...

replace the driveshaft because the driveshaft is in perfect working condition and safe with the repair.Sullivan Motor Co is willing to send the radio out for repair but the customer has refused and said they would take care of it themselves.  Thank you [redacted] [redacted]

I went into sullivan motor company to buy my third vehicle from them and it seams each time they have a larger selection. James ahas always been my salesperson and he always gives me a great deal. He knows I have a budget and he always stayss within my budget so I never have to go back and forth haggling. I have sent friends and mt daughter in to see james and I recommend everyone go see him.

Sullivan Motor Co is requesting a copy of the advertisement that Mr. [redacted] has stated.  Sullivan Motor Co is unaware of any advertisement reflecting the price stated by Mr [redacted].  
If Mr [redacted] is unhappy with the deal and price that he negotiated then Sullivan Motor Co would...

be willing to find him a different vehicle that would satisfy his needs or we would be willing to take the 2006 Mercury Grand Marquis back from him and return to Mr. [redacted] his 2005 Mitsubishi Lancer.  A millage charge and a restocking fee would apply.
Thank You
 [redacted]

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

RE: Case# [redacted]To Whom It May Concern:Attached is a copy of all completed service work and a refund back to [redacted].  If there are still issues with the Jeep Wrangler we would still like to address  them.   Since [redacted] purchased  her vehicle, Sullivan Motor...

Company made personnel  changes in their title department to ensure titles are not delayed any longer.   On behalf of Sullivan Motor Company I would like to offer our sincerest  apologies and another chance to rectify our failure to deliver what was promised[redacted]General Manager

We were looking for a used [redacted] and we found Sullivan Motors from an ad on [redacted]. We had no idea they were in [redacted] which was close to where we lived (Tempe) after shopping many used dealerships we found Sullivan Motor Company to be great to work with! They had the best selection of used [redacted] we have found. We test drove 2 different [redacted] and we found the one we wanted. The financing was easy and we would highly recommend Sullivan Motor Company to anyone looking to buy a used car in the [redacted] or [redacted] AZ area!

If anyone should decide to purchase a car, truck, motor cycle or any other transportation from this dealership, please be sure to ask for and receive a Car Fax. Also, take a thorough inventory on whatever needs to be repaired/replaced and if you have a mechanic, strongly suggest that the mechanic look it over before considering purchase. Pay attention to sounds and ride when you take a test drive. I bought a car from these people in 2014 and just recently discovered that the car had been submerged in water and there is caked mud! I have photos to prove it. The service manager Matt is not customer service oriented. I really do enjoy my car, but I will not refer anyone that I know to this dealership.

"Look no farther. This is the place to find and buy a car...truck.....jeep.....boat....rv. The best inventory around.
We were totally impressed with the inventory, the top notch service and knowledge. [redacted] was outstanding. He took everything we told him into consideration. Our budget and financing was very important. We had already done our homework and they were right on target with everything.
I would recommend Sullivan's to anyone in a serious search for a good reliable car.
Thank you Sullivan's!!!!!" We have bought 6 vehicles from Sullivan's! They are great super seamless and make the buying experience easy! [redacted] was a delight to work with! He made sure all our needs were met and we were satisfied! We qill always go to Sullivan's first when looking for a quality used car.

[redacted] is awesome. Great experience buying a car
We enjoyed working with [redacted]

I went to Sullivan Motor Company hoping that I would be able to get into a car. I have bad credit and have had a hard time qualifying for a car else where. James the salesman was awesome. He showed me 3 cars that he thought I would like. One of them a [redacted] it was perfect. I told James that I wanted to stay under 300 for my payment and he worked and got me the perfect rate and perfect payment. I couldn't be happier and definitely tell everybody to go see James he works above and beyond to make sure you get the perfect car for yourself.

My salesman terrance c[redacted] did a great job informing me of all the info I needed to purchase a car at sullivan motor. It was my first time at a car dealership, and it was a good experience. I didnt end up getting a car but im glad I have all the info I need for when I come back soon. thanks again terrance and sullivan motor company

On Jan 29th [redacted] and [redacted] purchased a 2006 Jeep Wrangler from Sullivan Motor Co.  The loan was completed and funded by [redacted].  After speaking with my staff and as Mr [redacted] stated Sullivan Motor Co did try to trade him into a 2003 Jeep wrangler but because...

of the year of the jeep and the co-signer situation Sullivan Motor Co was unable to trade into the 2003 Jeep.  Regarding the check engine light Sullivan Motor Co is willing to look at the problem and address the issue with the check engine light.  Please contact Duane Giguere to arrange the repair.  ###-###-#### Thank you

I had a great and easy experience shopping there. I wasn't pressured into purchasing anything that I didn't need nor pressure/squeezed into placing more down on the purchase that we made. Everyone that I had encountered is very professional and what stuck out the most for me was the smiling faces and laughters I heard and seen. Everyone that had a destination and goal and that goal was to make sure everyone got the information they needed and questions asked appropriately.
Thanks [redacted] you have been most helpful and patient throughout the process and made sure that I try the vehicles I was interested in without pressure as I made my final decision. Thank you for you smile and professionalism. [redacted] and [redacted]...God bless you