Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From the response of GE officer, it is obvious that GE concealed important details about this complaints The refrigerator has experienced defect in year one, instead of fixing the problem, GE decided to put on a temp fix and agreed to do the same fix if the temp fix did not work It is not like what GE officer said, I asked him to repair the year old refrigerator and never paid anything for the past repairs People can understand GE would not pay for repairs without charge to me unless for special reason Because the refrigerator has defect, never got fixed by GE, so GE covered the temp fix cost I would like Revdex.com help I bought a defect refrigerator, manufacturer has responsibility to fix/replace the defect GE should treat this complaint as a defect product but not properly handled under warranty period, which is positive and responsible way to handle product quality Now GE treats this complaint as GE did not want to repair a 5-year old product Regards, [redacted] **

I have agreed to buyback this consumer's washer I am just waiting for the consumer to send me a copy of the removed serial tag

Thank you for the opportunity to review this consumer's situationI have spoken with Mrs [redacted] and offered to give her a substantial discount on a new refrigerator which would come with a brand new one-year warrantyShe called back today and accepted the offer as a satisfactory resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] The service person came on 1/31/and said he has to order three parts so we'll have to wait another week for the fridge to be working

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with a GE representative twice this week and we have agreed to terms to replace my current unit with a different model ( [redacted] , white) for a total of $(including tax, installation, and takeaway of the previous unit) Delivery and installation has not been yet been scheduled (as of 05/27/17), but arrangements should be made with a local installer in the coming week I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you everyone in helping to address this issue Regards, [redacted]

Thank you for the opportunity to review this consumer’s situationI spoke with [redacted] today 9/20/ I offered to reimburse him the home call fee of $for his inconvenience he experienced due to our service team He accepted Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that a new GE refrigerator was delivered to Mr [redacted] on June 3, per a prorated agreement with him and GEA partial reimbursement of the prorate price to him was processed today in the amount of $As a gesture of goodwill GE has also issued him a one-year letter of commitment for functional repairs a year beyond the manufacturer’s warranty Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After speaking with Mrs [redacted] we both agreed that switching the dishwasher was the best option, but I did want to make sure the dishwasher was comparableAfter completing some research we felt like the one she agreed to switch the dishwasher with was not up to the standard that we selected our current dishwasher withI then sent her other dishwasher options that met our prioritiesI am attaching this e-mailAfter Mrs [redacted] reviewed the dishwashwers, we were informed she would be able to replace current broken model with one of the models, but we would need to pay $100.This is not a reasonable solution to this issuesIn addition, after telling Mrs [redacted] our current model was full of water she suggested that I get a turkey baster to get the dirty water out before it was replaced At this point the only other option that was given was a refund to be issued and the dishwasher would be picked upI am very unsatisfied with this option as well, but we have been backed into no other options As mentioned the dishwasher has not functioned in weeks and we are not paying to have it replacedWe are still asking that we be provided with the option we have selected.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am awaiting a response from themPlease let me know asap as I have been waiting long enough!!! Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation I called and let the consumer know today that we are waiving the charge for the Wall Oven Glass part We have also waived the home call Finally we have discounted the labor for our technician to install the part by 25% The consumer is responsible for paying 75% of the labor charge Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and agreed to exchange due to the excessive service he's had on his dishwasherI told him to expect 5-business days for delivery Please contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situationPlease be advised that I have left a voice message for Ms [redacted] requesting a return call to discuss furtherPlease contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has authorized The [redacted] to replace Ms [redacted] ’s washerThe replacement order has been processedPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing the washing machine in questionPlease contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, This this this is just another example of poor customer serviceMy cell phone has voice mail and I have no messages from GE whatsoever Unfortunately this is just another example of unsatisfactory customer service by GEI do not wish to hear it further from this company as it is clear that they don't choose to provide quality customer serviceShould my service tomorrow be unsuccessful I'll be seeking further remediation from GE[redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I have not gotten the replacement unit, but what has been promised is that they will locate the exact same model of the unit that I originally purchased but WORKINGand install that for me IF they do this (replace the non working unit with the same make and model that I originally purchased from the store here) and assist me with transferring the extended warranty to the replacement unit that I purchased with the original purchase, this is acceptable

Thank-you for the opportunity to review this consumer’s situation GE Factory Service, as well as an authorized independent servicecompany, has found the unit to be making operating sounds Please contact me if there are any other questions or if I may be of further assistance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I have been in contact with gentleman, Mr [redacted] at GE re: my washer He informed me the machine needs to be repaired by the repair company and they will NOT provide a new machine for me "That is not our policy." This is disappointing I am STILL waiting for the machine to be repaired PARTS are still unavailable!!! This is just AWFUL!! For the amount of money I have spent at the laundromat, I could have purchased a BRAND NEW MACHINE!!!! One of the agents I spoke with in February told me I would be receiving some compensation for the MISHAPSS of this machine Nothing has been received yet!! I will contact her today!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are not satisfied with General Electric's Resolution as they have yet to give us a firm figure to repair a damaged dryer part due to poor assembly by their Company and Inspectors We request a technician out to diagnose the cost at their expense since we honestly feel this problem was related to poor workmanship by General Electric We are only asking to be treated fairly Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] and apologized for the trouble she's had with her GE dryerI provided a few options for resolution She chose to take the refund of the home call fee vsdiscounted repair I have issued a check in the amount of $which she should receive in 5-business days She has accepted this as a fair resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager