Sun Chemical Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] and apologized for the trouble she's having with the noise in her GE microwaveShe said that a technician has been out to diagnose it and ordered the part but she doesn't feel comfortable with having the unit repairedI explained that it was under warranty and that the repair would be at no cost to herI also offered a one year extended warranty (beyond the one-year manufacturer's warranty) but she would not accept She did not accept our offer of repair and extended warranty at this time and was dissatisfied with our offers of resolution Please contact me if you have any questions or concernsSincerely, [redacted] Program Manager

This was not the first time I had that repairman and disagreed with his diagnosisLast year that technician was at my house last year for my new GE microwave doorIt is (still) uneven, and my concern was the possibility of radiation seeping outThis same repairman looked at my microwave and said it was straight and that my kitchen cabinets were uneven!!! I will send you a picture if you would like proof of the crooked microwave doorI tested the radiation on my own after that! With this GE range issue, he looked at my range and said that's what it's supposed to do! It was black where the knobs were from the fire! [redacted] the FLAMES were as high as my microwave!!! I am thankful nobody was seriously injuredHOW is this NOT a safety issue?!!! GE offered $towards a new GE rangeI was fine with that offerThe only request I had was not to have this repairman again at my house in the futureWhen GE would not guarantee that for me, yes, I purchased another brand range and asked for the SAME $reimbursementI asked for reimbursement because the life of a range is years and my range was shy of five yearsI would never trust repairing any appliance under such circumstancesAs far as speaking with two people in the president's Connecticut HQ, the first person was someone (receptionist?) who answered the phone, and switched me (after I asked not to be) back to the KY HQ! The second time I spoke with "someone" in the president's Connecticut HQ, I asked again not to be switched to the KY HQ, and that a decision be made at the CT officeLater that day (again) someone from the KY HQ returned my call with the rejection again of my requestI have never dealt with a company like GE and never will again deal with themI hope this stays on record so that it may help the next consumer make their own decision with safety if they purchase a GEI think this would be a huge liability for GE but, in my opinion, they would rather stand their ground than admit their fault Thank you very much for your time Regards, [redacted]

This is the first contact I have had from the Revdex.com after my initial complaintThe issue with GE is going well so farThey have agreed to replace the dishwasher after almost months of being out of serviceThe company GE set out to replace the new dishwasher would not install for some lame reasonGE has agreed to reimburse me for the cost of a plumber to install the new dishwasher which is scheduled for tomorrowI do not consider the matter closed until I receive the check from GESO FAR, GE HAS BEEN VERY RESPONSIBLE WITH MEI AM, HOWEVER DISAPPOINTED THAT IT TOOK SO LONGThank you for your help [redacted]

Thank-you for the opportunity to review this consumer’s situation GE is currently scheduled to complete the needed repair on 10/16/ Please contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are not satisfied with General Electric's Resolution as they have yet to give us a firm figure to repair a damaged dryer part due to poor assembly by their Company and Inspectors We request a technician out to diagnose the cost at their expense since we honestly feel this problem was related to poor workmanship by General Electric We are only asking to be treated fairly Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] and apologized for the trouble she's had with her GE dryerI provided a few options for resolution She chose to take the refund of the home call fee vsdiscounted repair I have issued a check in the amount of $which she should receive in 5-business days She has accepted this as a fair resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situation Please be advised that GE is working with Ms [redacted] to reimburse her for a repair made by a local repair company that Ms [redacted] is working with on her stacked washer/dryerPlease contact me if there are any other questions or if I may be of further assistanceSincerely,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The problem is due to design flaw, such that the technician can not do any repairSince it is design flaw, that it functions as designed means that it functions as flawedThe technicians agreed that such a design would cause the cooktop working inefficiently, and they told me they had received complaints beforeThis model has been discontinued possibly due to such complaintsBut the manufacture is responsible for resolving the issues due to bad design Regards, [redacted] ***

Thank you for the opportunity to review this consumer’s situationI spoke with Mr [redacted] on 6/21/ I scheduled a service call for 6/27/and waived the home call charge A follow up call is set for today 7/5/from 8-to install a new control board and evaporator Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE is replacing Mr [redacted] ’s refrigerator under the one-year manufacturer’s warrantyThe order has been processedPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Hello- GE resolved the complaint and sent my rebate- thanks- [redacted]

Thank you for the opportunity to review this consumer’s situation I spoke with [redacted] today 5/10/and offered to reverse her $Service Call Home Fee from 4/5/and to reimburse her for the $delivery fee on her new washer She accepted Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] and apologized for the trouble she's had with her GE dishwasherI offered to send out a cleaner or waive a trip charge to have a technician take a look at the unit She was not happy with either offerI also offered to sell her a new unit at a discount but she declinedI will be closing this case Please contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situationGE has replaced the unit in question.Please contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below GE continues with their abuse and insult to their customers' intelligenceSince they are incapable of sending me a descent part and refuse to send me a new range and Above all, shamefully refuse to stand behind their products, the least they should do is to compensate my wasted time, money, and patients is to give me a discount offer of no less than $ Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] and apologized for the problems she's had with her GE washer/dryer unitI've agreed to exchange it for a brand new unit with a brand new one year warranty We've also agreed to extend the warranty an additional year as a good will gestureMs [redacted] has accepted this as a fair resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am glad to know they have corrected their offer, and now note that it is the dryer that is defective I am still waiting for the the business to perform the promised actions of: 1) notifiying me of the date of installation and 2) coming to my house and installing the new machine Once that is done, I will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved It is a shame that their customer service department wasted months of my timeFor GE as a company they would really benefit from improving in that area As I told [redacted] their twitter feed is constant negative comments, and that should scare them I am optimistic after speaking with [redacted] that this issue is resolvedI have been authorized to get my dishwasher replaced with a newer model Regards, [redacted]