Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied, as the technician in fact went to my house on September 30th, replaced a part that was suggested by their engineering office and the icing problem continuesI gave the repair days to see if the part would correct the problemCleaned out the previous ice, but new ice has formed Regards, [redacted] ***

Thank-you for the opportunity to review this consumer’s situationBoth GE technicians and quality engineers have determined that the laundry pair is working as designed We have offered suggestions to prevent the issues they're experiencing We will take no further action Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's had with his GE refrigeratorAlthough he mentioned the problem started in warranty, we were not able to justify sending out a part at no charge on a year old applianceWe felt that getting the part at a discounted price of $(which included shipping and tax) was a fair and reasonable discount for a part that retails for $As an additional gesture of good will, I also offered 25% off labor if he chose an authorized GE Factory Service technician to perform the repair He declined our offer and will call me back within days if he is interestedSincerely, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situationGE has offered to replace the unit in questionPlease contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationGE is in the process of reimbursing Ms [redacted] ’s purchase price of the unit in question Please contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] GE has agreed to replace the defective unit, which is expected to arrive in ~days I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate the Revdex.com's and [redacted] (GE) support and professionalism on this matter Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Although I disagree with their characterization, they are not worth any more of my time I am not concerned with future repair costs as the unit has already been replaced and sent to the recycling center Regards, [redacted] ***

Thank-you for the opportunity to review this consumer’s situation GE has replaced the unit in question Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationI just left Mr [redacted] a voicemail I am currently waiting to hear back from himI can be reached at [redacted] anytime from 8am - 2pm ESTSincerely, [redacted] Program Manager

I HAVE AGREED TO EXCHANGE THIS CONSUMER'S RANGE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.A GE representative contacted me today and left a voicemail stating roughly what was written in their previous Revdex.com response plus that I should increase the temperature of my water heater from default setting of 120F to a higher temperature to get a higher temperature of water, which is categorically unacceptable and rejectedBasically, GE knew the washer did not produce HOT water YET they still manufactured, marketed, distributed, and sold the washer to their dealers as a washer that produces HOT water based on the word [HOT] printed on the washer dashboard with no other signs, words, manuals attached to the washer at the location of sale stating anything about the washer being unable to produce HOT waterNot until the consumer actually purchases and has the washer delivered and tested is when he/she would discover that this washer is unable to produce HOT waterGE refuses to take back the washer and provide a full refund, yet they continue to deceive the consumer that this washer produces HOT water The federal, state, and dictionary definition of HOT water is 120FThis washer barely produces 80F water temperature.As of this time, this issue has not been resolvedA refund and ceasing to market the washer as producing HOT water has not been offered nor fulfilled Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowBecause I paid for a Magnatron Part from GE last 5/and that part has failed on three different times since that dateThe part is under a year warranty and since it keeps breaking it is not my fault that the parts are defective and I should not have to pay for Labor or service.If they had fixed it right the first time I would have been satisfied They should honor their parts and warranty without charging an absorbent fee of for labor on a part that snaps in Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, this is the second time this brand new refrigerator has fixed The first time it was fixed, it worked fine for about 2-weeks Then the same exact symptoms reappeared [redacted] , GE Representative, has been very conscientious about following up with me I'm assuming she will remain so for at least a month or so after this is resolved Thank you Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that GE will be reimbursing Mr [redacted] for the service charges he paid to have his washer repaired since the unit is still covered under the one-year manufacturer’s warrantyPlease contact me if there are any other questions or if I may be of further assistanceSincerely,***

I left a second voice mail on 5/

Thank you for the opportunity to review this consumer’s situation Please be advised that two different GE Factory Technicians have been out to Ms [redacted] rental property on three separate visits and each time have found that the unit is operating as designed as there was no fault foundAs a gesture of goodwill GE offered her a discount into another model in which she declined Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Thank you for the opportunity to review this consumer’s situationI spoke with [redacted] on 1/26/and after discussing his issues with his dishwasher I agreed to send an upgraded unit at no charge This new dishwasher exchange took place on Monday 1/30/and the consumer is very happy with the new unit Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing unit in questionPlease contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situationPlease be advised that as a one-time gesture of goodwill GE has agreed to replace Mr [redacted] ’s microwaveThe order has been processedPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mrs [redacted] and apologized that her year old range can no longer be repaired We have offered a 25% refund on her purchase price as a good will gesture She is going to send me a copy of her original proof of purchase I informed her that the unit needs to be uninstalled and ready for pick up at the same time our delivery company comes out to deliver her checkMrs [redacted] has accepted this as a fair and reasonable resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager