Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing $552.90 regarding this matter. Please contact me if there are any other questions or if I may be of further assistance.

we have agreed to buyback this consumers washer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have not spoken with Mr. [redacted], but wanted to extend an apology for the frustrations he's dealt with regarding his GE dishwasher. Although the unit is beyond the warranty period, I can agree to refund him as a one-time good...

will gesture for the most recent parts order in the amount of $37.65. Please let me know if he accepts this as a fair resolution to his complaint. Sincerely, [redacted]Program Manager

The dealer has agreed to exchange for another brand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The problem has been resolved.? I want to thank the GE representative for...

providing the missing instructions and the people at the Revdex.com for getting my concern/complaint to the right people for resolution.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation.
I spoke with Mrs. [redacted] on 7/20 and apologized for the trouble she's had with her GE dishwasher as well as the issues she's had with getting service. 
I tried calling Mrs. [redacted] today as a follow up but I had to leave a...

voicemail.  I did confirm with [redacted]'s that they came out on 7/24 and replaced a flood switch.  No further service is necessary at this time.
Please contact me if you have any further questions or concerns.  I can be reached directly at [redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager

The glass top is the correct part we have just changed the design.  Also, the one she had does have a defect so the tech is ordering another part and will install it.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since filing our complaint GE Appliances contacted us, but there has been no progress toward a resolution. GE Appliances has put a resolution on hold until 9/29/16, when they will be contacting us by phone.
Best,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today and explained that our Factory Service technician has deemed her cooktop non-repairable.  I have agreed to a no charge exchange.   Please contact me if there are any other questions or if I may...

be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I gave since researched the problem with the dishwasher. It appears to be. kNOWN GE issue which is a problem with the door latch not allowing the door to seal which prevents the dishwasher from operating.  Further research shows that the cost of a replacement door latch is $20.00. I hardly feel $20.00 is a good faith act from GE despite GE offering to pay for the part. The $99.00 service fee in my opinion is excessive particularly when the dishwasher has been used approximately 2 times in the rinse cycle only.  GE is not standing behind their product.

Thank-you for the opportunity to review this consumer’s situation. Both GE technicians and quality engineers have determined that the laundry pair is working as designed.  We have offered suggestions to prevent the issues they're experiencing.  We will take no further action.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE has offered to perform the repair in question on a discounted basis.  GE declined to waive all charges for the repair.            Please contact me if there are any other questions or if I may...

be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I informed the representative that I needed the line installed and was informed that they would do the installation when the delivery took place or I would have never purchased the product. They never installed the line. The unit they call replacement was bought at an additional $1042 over the $742.00 unit origally purchased which was defective and I was only given $600 credit toward new unit. I am unable to access the refigerator part due to the company not informing me of the correct sizes for use with this unit. Yeah it fits in the spot fine but there is not enough clearance to open the doors to access the unit. We have very little access to the refrigerator and need a different refrigerator.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's most recent feedback. Due to the unsuccessful repair, GE offered to exchange the monogram ice machine on 12/14. I believe the new unit has now been delivered.  I called the consumer to follow up today, but I had to leave a voicemail. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted]’s range is over two years old and out of warranty. However, as a one-time gesture of goodwill GE has agreed to reimburse her the cost of the repair ($325.28). GE has processed the check and...

she should receive it within 7-10 business days. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted]’s refrigerator is nearly six years old and out of warranty. As a gesture of goodwill GE has offered to sell her the part at a discount. Please contact me if there are any other...

questions or if I may be of further assistance. Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE will need a copy of the original purchase sales receipt to further assess this request.           Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE is replacing Mr. [redacted]’s refrigerator under the one-year manufacturer’s warranty. The order has been processed. Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. GE Consumer Relations has agreed to a no charge exchange to replace the consumer’s defective refrigerator.  A voicemail was left for the consumer on 11/16/16 offering the no charge exchange.    Please contact me if...

there are any other questions or if I may be of further assistance.