Order: WNXX XXXXXXXX:
On February 6, I ordered an item online from Neiman MarcusI have unsuccessfully been in contact with Neiman Marcus Customer Service (numerous times by both email and phone) to track this item, as I have yet to receive it At this point, I requested of them to cancel the order and have my credit card reimbursed Unfortunately, I am not getting any definitive response to that request either
Product_Or_Service: Blouse
Order_Number: WNXXXXXXXXXX
The item sent by NM was not new and damaged
Omission of international return details, methods and process on their website
Order Date: August 13,
Order Number: WN
Purchase Method: Online
Item: Grey Ant Megalast Geometric Aviator Sunglasses Silver/Gold
Model No.: 0802A
Payment Amount: HKD 3,
Payment Method: Credit Card
The sunglasses I received was not new and damaged - it has dirt and scratches on the lens, and the temples were really looseSo I contacted the reps through online chat to obtain more information on international return as NM does not disclose such details on their websiteThe reps said a Return Authorization has been sent to my emails and when I checked this authorization it is actually a completed DHL airway bill and a breakdown that the return shipping cost (HKD298.59)has been deducted from my credits without my authorization
Firstly they did not provide a channel for consumer to state why the item is being retu
Returns Dept.will not allow me to return a blouse that is coming apart at the placket due to manufacturer's defect
I ordered an Elie Tahari blouse from NM website on May
Order number WNXXXXXXXXXXI
sleeveless layered blouse - size S
paid for with Visa credit card ending in
I liked it enough to keep it and have it taken in on the sides as it was too bigThe alterations cost me another $I have worn it twice and haven't yet cleaned it
Yesterday (July 11, 2016), I noticed that the placket on the front is pulling away and coming lose in two places, and the material is fraying there It appears that there simply wasn't enough material in the seam to hold the manufacturer's stitchingThe problem in this area has nothing to do with the alteration as it is a very roomy style and does not pull at allThe blouse was simply not made correctly by the manufacturer,
NM's customer service will not accept return of altered merchandise This makes perfect sense exce
Company is attempting to retract previously approved discount- targeting/bullying the consumerHung up on by management team when trying to resolve
I have had several customer service/ quality issues with Neiman MarcusTo start with I placed an order on 8/for a dress, the dress arrived damagedI called in to advice of this, I was then in the process of placing another order, and it seemed the pricings would not match the website price, I was on the phone for hours to resolve this matter and get the order completedIn addition to this I was accused as a liar about the dress arriving damagedOn 9/I called to place an additional order, the company advertises that they price match competitors, I inquired if they would price match the product with saksoff fifth because they had the item at less price- the call was then escalated to a managerThe manager was rude and condescending, refused to assist in any accomodating way- Manager MDill, and upon completeing the order for
They kept saying my order would be delivered on time and suddenly I was told the order can't be delivered on time
On 10/14/2016, I placed an order online through Neiman Marcus official websiteSince it is a gift for my wife's birthday, the timely delivery is very importantTheir online CS people (Kimberly T) promised that it would be delivered by 10/31/I even suggested the order could be delivered early for example on 10/30, but they said it was no problemOn 10/28/2016, I doubled checked with their online CS people and I was told that there was no problemSince I have not got any tracking information, I talked to their online CS people (Heartbel O) againHowever this time, I was told that my order is unable to be delivered on 10/31/even though she also found the customer note about delivery on 10/31/What make me even more embarrassed is that I have already arranged the eCard through their website to tell my wife she would receive a gift by tomorrowNow since
I have a gift card expiredI did not use it and Neiman Marcus refuses to reactivate it.it is unfair so that NM can make money by denying gift cards
I attended the gift card event in July and received a $promotion gift card in Sep The gift card expired on Nov11, I did not use it before I realized the expirationHowever Neiman Marcus refuses to reactivate the gift card, which is really unfairSo that this company can make money by denying gift cards
Actually this is not the first time I've been through tough cases with Neiman MarcusOne time they did not plan to send the promotion gift card until I sent requestsAnother time a regular gift card expired (I could not believe they even set expiration date for regular gift cards) and it took me more than calls to contact the customer service to reactivate it
Absolutely disappointed
The original order number is: # WNXXXXXXXXXX, purchase on 07/14/
The gift card was issued on 09/11/
I placed an oder WBXXXXXXXXXX and one of the item has been cancelled without a noticeThis is the main reason why I place this order
I placed an oder WBXXXXXXXXXX and one of the item has been cancelled without a noticeThis is the main reason why I place this orderI try to chat online and be rude traded
Product not matching the details shown on website
Order #WNXXXXXXXXXXX, purchase date 12/21/2017, problem date 12/23/of receiving, payment method VISA card, When I purchase the item on the website it shows the picture with the accessaries, when I received it, it is the bag withoutAnd when I double checked back to the website, they've exchanged the picture to the wrong bag I am receiving right nowWhen I call for customer service, they not only took forever to find out the issue, but eventually blame on out of stock so they send me this wrong bag insteadThis is huge disappointment and a violation of customer's rightsI am not receiving the item that I indeed purchase, they did not tell me any out of stock (I find it an excuse) information before I call in for customer service, they replace the picture after I purchase it, this is totally wrongBesides that, this is the gift that I am purchasing for Christmas, due to their mistake, I have to make another trip to buy another
I made an order through websiteI never received a shipping emailWhen I called in I was told my order had been canceled without legitimate reason
On February 16, 2016, I placed an order for the Canada Goose Trillium ParkaA
After completing my order online, I received a routine confirmation email with an expected date of deliveryOn 2/17, I contacted customer service to verify that the order was processed only once as the email had listed the same order twice and I wanted to ensure it was not charged doubleOn 2/18, I reached out again since I had not yet received an email pertaining to when the item would be shippedDuring that call I was assured it would be shipped soonThe next day, 2/19, when I still had not received a shipping email I called againOn this particular day I spoke to four different representatives with two being supervisors at my behest, due to the trajectory my order had taken On the first call that day, I asked the status of my order in which the rep
Neiman Marcus advertisement, manager agreed with complaint but did not do what he promised me
Order WNXXXXXXXXXX was placed on Apr 2, I placed an order with Neiman's promotion NMPOINTS, fine print reads "you will earn 10,InCircle Bonus Points on your select Women's Shoes, Men's Shoes, or Designer Handbags purchase of $of more using your Neiman Marcus credit cardTo earn 20,InCircle Bonus Points you must spend $or more on two of these categories."
I spent over $on two of these categories as per the promotion fine print stated, but I only got XXXXX bonus points ($value)I contacted InCircle via phone, they said the reason I didn't get 20,points is because I needed to spend $on EACH of these two categoriesI told her that's not what the fine print statedShe told me to contact Neiman Marcus directly since it was Neiman's promotion
I chatted with Neiman Marcus online live chat on June 1, XXXX XX:XX, chatted with Ja'Meila N
I explaine
Store Gm told me the items I returned from their online store are fake, and I need proof to shoes the items are fake
On 04/09/2018, I decided to return an online purchase from Neiman Marcus Last Call to the local store in Milpitas California, the transaction went very smooth, the cashier inspect pairs of the Christian Louboutin shoes, and it seems no problemOn 04/11/around 1pmI got a call from the General Manager OJ Perze told me the pair of shoes that I returned were are fake, and tell me to take it back and he will reverse the refund, also telling me I'm not welcome to the store anymoreI went to the store same day around pm, had a police officer with me, because I want to have a witness with me, unfortunately the officer told me this is a civil matter, and he can't do anything about itI spoke with the GM Oj Perze and ask him who inspect the shoes and said its fake, he told me he send the photo to their department and the department told him it was fakeI ask the
Bought a Handbag from Neiman Marcus 10/19/They want to charge me $to repair the zipper?
I hardly used the bag since I have many more, went to Neiman's and was asked to pay $to repair the zipper I sopke to the manager and got no where
I called the executive office and was told the the space is rented from Nieman Marcus and that there is nothing that can be doneNeiman Marcus should know who they are renting the space to and people that rent from Neiman Marcus shoul follow Neiman
customer service rules Honestly I think $is way too mcuh to repair the zipper on the bag and strongly believe Nieman should take a stand by helping a good customer
The company cancelled my orders placed online without reasonThe customer services with bad temper refused to tell me the reason
The Neiman Marcus company has three-day activity onlineI spent the whole weekend to choose items online.I placed two orders at Feb.24,and placed three orders at Feb.25,And at the same time I received emails they confirm my orders and told me they can ship them using SHOPRUNNERI also checked immediately there are also records of credit card I paid all the orders successfullyBut after two days, I checked the Neiman Marcus website, I found all the orders cancelledAnd I even received any emails from the Neiman Marcus or credit card companyI contact with the custom service immediately, and ask for them the reason for cancelling all my ordersThey told me it was responsibility of my credit card companyBut I paid my orders using three credit cardsThey could not tell me which credit card company reject and they could not give me any evide
I ordered a pair of shoes from NM in December I have been told that my order was cancelled, reordered, on it's way on separate occasions
In December of I placed an online order with Neiman Marcus For a pair of Gucci Yoko Snake-print Sandal Item number *** for $ Order # WNXXXXXXXXXX I understood this was a spring/summer preorder and would not get them until March Every weeks NM would place a "pending" on my checking account to make sure I had the funds In March my order was cancelled I called NM and explained my confusion of 10+ week understanding I was getting my order If I had known sooner I could of searched another vendor I am a nurse, I know these are just shoes However, I saved my money up to buy these shoes for a special occasion NM "reordered" my shoes This time the order# was XXXXXXXX On April 4th I called NM to confirm I was in fact getting these shoes The agent confirmed they were to ship April 10th On April 8th
I have a gift card expiredI did not use it and Neiman Marcus refuses to reactivate it.it is unfair so that NM can make money by denying gift cards
I attended the gift card event in July and received a $promotion gift card in Sep The gift card expired on Nov11, I did not use it before I realized the expirationHowever Neiman Marcus refuses to reactivate the gift card, which is really unfairSo that this company can make money by denying gift cards
Actually this is not the first time I've been through tough cases with Neiman MarcusOne time they did not plan to send the promotion gift card until I sent requestsAnother time a regular gift card expired (I could not believe they even set expiration date for regular gift cards) and it took me more than calls to contact the customer service to reactivate it
Absolutely disappointed
The original order number is: # WNXXXXXXXXXX, purchase on 07/14/
The gift card was issued on 09/11/
Two items received were not goodCandle was melted and bag is not as appeared onlineThey were graduation gifts March
Two items received were not goodCandle was melted and bag is not as appeared onlineThey were graduation gifts and had to purchase other items to give Candle was melted and bag WAS NOT AS APPEARED ONLINE!
NEIMAN MARCUS CLOSED MY ACCOUNT ON SEPTEMBER A LETTER WAS SENT BUT SUCH LETTER WAS LOST AND NOW NEIMAN REFUSES TO PROVIDE LETTER
ON SEPTEMBER I FILED A COMPLAINT WITH Revdex.com TO CORPORATE OFFICE FOR NEIMAN MARCUS AND I COMPLAINED ABOUT THEIR TERRIBLE SERVICEI HAD COMPLAINED TO THE Revdex.com BEFORE A COUPLE OF TIMESSINCE THEN NEIMAN MARCUS RETALIATED FOR ME COMPLAINING AND CLOSED MY ACCOUNT A LETTER WAS SENT FROM CORPORATE OFFICE STATING THE CIRCUMSTANCES BUT I NEVER READ IT AND SINCE THEN I HAVE NOT BEEN ABLE TO FIND ITAND NOW NEIMAN MARCUS IS REFUSING TO PROVIDE ORIGINAL LETTERI HAVE REQUESTED THIS LETTER MANY TIMES AND HAVE NOT HEARD FROM THEM AT ALLTO THIS DAY I DON'T KNOW WHAT IS THE REASON FOR CANCELING MY ACCOUNT OR THE HOLD UPI AM REQUESTING THAT NEIMAN MARCUS PROVIDE ME WITH SUCH LETTER SO I CAN HAVE AN EXPLANATIONTHE LETTER MUST BE THE ORIGINAL AND NOT SOME ALTERED LETTER FOR THE PURPOSE OF HIDING WHAT WAS ORIGINALLY SAID
Order WNXXXXXXXXXXX is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow through
Order WNXXXXXXXXXXX placed on or around 8/is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow throughThe live chat rep, Roberto A, stated he started an investigation but again, a prior phone rep said she did as well but did notThis order was shipped via Fedex, as I stated to phone rep prior and to the live chat rep, Roberto ** this is not the first time Ive experienced issues with Fedex, prior packages from other shippers have been mis-delivered/lostMy suspicion is there is a street next to mine called Dow st which has a very similar looking house/building and I believe packages are left there by mistakeI wouldnt file such a complaint but as stated prior, this was supposedly reported
Bad transaction experience with Neiman Marcus recently
I am so disappointed with my recent two orders at Neiman MarcusI ordered Manolo Blahnik Hangisi *** Buckle Flat, Bronze twice this week, but both of them had been cancelled after one day processingI cannot understand why Neiman Marcus cancelled my order twiceIf Neiman Marcus don't have enough item in stock, how could I orderedThe costumer services said it was technical problem, but why don't them fix it after my first orderIt happened again and again
The first one (ORDER WNXXXXXXXXXX) ordered at 3/Monday morning at 4:am, Neiman Marcus cancelled it at 8:pm and gave me a 20% off code on 3/28, I believed the item was out of stock at that timeHowever, the second one (ORDER WNXXXXXXXXXX), which ordered this morning 3/at 5:amActually the item available had been lasting one hour, it showed sold out after 6:00amIt looks like Neiman Marcus have enough for costumer to order since it can be in stock for
My wife lost days wages due to this store's incompetent customer service
On January 3, 2018, I placed an online order for a necklace for my wife the necklace shipped from the Westchester NY store It was send by FEDEX, direct signature only This meant that a signed door tag was not acceptable and someone must be home We then asked if we could retrieve it at our local FEDEX store NM agreed but had it sent to a store that was not convenient NM then made another call to FEDEX to finally have it delivered to our local FEDEX Upon picking up the necklace, we noticed that it was damaged by the sender, NM The sales clerk, Barbara, packaged it into a very small pouch and bent the links We had to order another However, we needed to return the damaged necklace and once again, Neiman Marcus, directed the package to be picked up at our home with someone home to give it to FEDEX They would not issue a return labelMy wife took off from work, and despite repetitive communic
Order: WNXX XXXXXXXX:
On February 6, I ordered an item online from Neiman MarcusI have unsuccessfully been in contact with Neiman Marcus Customer Service (numerous times by both email and phone) to track this item, as I have yet to receive it At this point, I requested of them to cancel the order and have my credit card reimbursed Unfortunately, I am not getting any definitive response to that request either
Product_Or_Service: Blouse
Order_Number: WNXXXXXXXXXX
The item sent by NM was not new and damaged
Omission of international return details, methods and process on their website
Order Date: August 13,
Order Number: WN
Purchase Method: Online
Item: Grey Ant Megalast Geometric Aviator Sunglasses Silver/Gold
Model No.: 0802A
Payment Amount: HKD 3,
Payment Method: Credit Card
The sunglasses I received was not new and damaged - it has dirt and scratches on the lens, and the temples were really looseSo I contacted the reps through online chat to obtain more information on international return as NM does not disclose such details on their websiteThe reps said a Return Authorization has been sent to my emails and when I checked this authorization it is actually a completed DHL airway bill and a breakdown that the return shipping cost (HKD298.59)has been deducted from my credits without my authorization
Firstly they did not provide a channel for consumer to state why the item is being retu
Returns Dept.will not allow me to return a blouse that is coming apart at the placket due to manufacturer's defect
I ordered an Elie Tahari blouse from NM website on May
Order number WNXXXXXXXXXXI
sleeveless layered blouse - size S
paid for with Visa credit card ending in
I liked it enough to keep it and have it taken in on the sides as it was too bigThe alterations cost me another $I have worn it twice and haven't yet cleaned it
Yesterday (July 11, 2016), I noticed that the placket on the front is pulling away and coming lose in two places, and the material is fraying there It appears that there simply wasn't enough material in the seam to hold the manufacturer's stitchingThe problem in this area has nothing to do with the alteration as it is a very roomy style and does not pull at allThe blouse was simply not made correctly by the manufacturer,
NM's customer service will not accept return of altered merchandise This makes perfect sense exce
Company is attempting to retract previously approved discount- targeting/bullying the consumerHung up on by management team when trying to resolve
I have had several customer service/ quality issues with Neiman MarcusTo start with I placed an order on 8/for a dress, the dress arrived damagedI called in to advice of this, I was then in the process of placing another order, and it seemed the pricings would not match the website price, I was on the phone for hours to resolve this matter and get the order completedIn addition to this I was accused as a liar about the dress arriving damagedOn 9/I called to place an additional order, the company advertises that they price match competitors, I inquired if they would price match the product with saksoff fifth because they had the item at less price- the call was then escalated to a managerThe manager was rude and condescending, refused to assist in any accomodating way- Manager MDill, and upon completeing the order for
They kept saying my order would be delivered on time and suddenly I was told the order can't be delivered on time
On 10/14/2016, I placed an order online through Neiman Marcus official websiteSince it is a gift for my wife's birthday, the timely delivery is very importantTheir online CS people (Kimberly T) promised that it would be delivered by 10/31/I even suggested the order could be delivered early for example on 10/30, but they said it was no problemOn 10/28/2016, I doubled checked with their online CS people and I was told that there was no problemSince I have not got any tracking information, I talked to their online CS people (Heartbel O) againHowever this time, I was told that my order is unable to be delivered on 10/31/even though she also found the customer note about delivery on 10/31/What make me even more embarrassed is that I have already arranged the eCard through their website to tell my wife she would receive a gift by tomorrowNow since
I have a gift card expiredI did not use it and Neiman Marcus refuses to reactivate it.it is unfair so that NM can make money by denying gift cards
I attended the gift card event in July and received a $promotion gift card in Sep The gift card expired on Nov11, I did not use it before I realized the expirationHowever Neiman Marcus refuses to reactivate the gift card, which is really unfairSo that this company can make money by denying gift cards
Actually this is not the first time I've been through tough cases with Neiman MarcusOne time they did not plan to send the promotion gift card until I sent requestsAnother time a regular gift card expired (I could not believe they even set expiration date for regular gift cards) and it took me more than calls to contact the customer service to reactivate it
Absolutely disappointed
The original order number is: # WNXXXXXXXXXX, purchase on 07/14/
The gift card was issued on 09/11/
I placed an oder WBXXXXXXXXXX and one of the item has been cancelled without a noticeThis is the main reason why I place this order
I placed an oder WBXXXXXXXXXX and one of the item has been cancelled without a noticeThis is the main reason why I place this orderI try to chat online and be rude traded
Product not matching the details shown on website
Order #WNXXXXXXXXXXX, purchase date 12/21/2017, problem date 12/23/of receiving, payment method VISA card, When I purchase the item on the website it shows the picture with the accessaries, when I received it, it is the bag withoutAnd when I double checked back to the website, they've exchanged the picture to the wrong bag I am receiving right nowWhen I call for customer service, they not only took forever to find out the issue, but eventually blame on out of stock so they send me this wrong bag insteadThis is huge disappointment and a violation of customer's rightsI am not receiving the item that I indeed purchase, they did not tell me any out of stock (I find it an excuse) information before I call in for customer service, they replace the picture after I purchase it, this is totally wrongBesides that, this is the gift that I am purchasing for Christmas, due to their mistake, I have to make another trip to buy another
I made an order through websiteI never received a shipping emailWhen I called in I was told my order had been canceled without legitimate reason
On February 16, 2016, I placed an order for the Canada Goose Trillium ParkaA
After completing my order online, I received a routine confirmation email with an expected date of deliveryOn 2/17, I contacted customer service to verify that the order was processed only once as the email had listed the same order twice and I wanted to ensure it was not charged doubleOn 2/18, I reached out again since I had not yet received an email pertaining to when the item would be shippedDuring that call I was assured it would be shipped soonThe next day, 2/19, when I still had not received a shipping email I called againOn this particular day I spoke to four different representatives with two being supervisors at my behest, due to the trajectory my order had taken On the first call that day, I asked the status of my order in which the rep
Neiman Marcus advertisement, manager agreed with complaint but did not do what he promised me
Order WNXXXXXXXXXX was placed on Apr 2, I placed an order with Neiman's promotion NMPOINTS, fine print reads "you will earn 10,InCircle Bonus Points on your select Women's Shoes, Men's Shoes, or Designer Handbags purchase of $of more using your Neiman Marcus credit cardTo earn 20,InCircle Bonus Points you must spend $or more on two of these categories."
I spent over $on two of these categories as per the promotion fine print stated, but I only got XXXXX bonus points ($value)I contacted InCircle via phone, they said the reason I didn't get 20,points is because I needed to spend $on EACH of these two categoriesI told her that's not what the fine print statedShe told me to contact Neiman Marcus directly since it was Neiman's promotion
I chatted with Neiman Marcus online live chat on June 1, XXXX XX:XX, chatted with Ja'Meila N
I explaine
Store Gm told me the items I returned from their online store are fake, and I need proof to shoes the items are fake
On 04/09/2018, I decided to return an online purchase from Neiman Marcus Last Call to the local store in Milpitas California, the transaction went very smooth, the cashier inspect pairs of the Christian Louboutin shoes, and it seems no problemOn 04/11/around 1pmI got a call from the General Manager OJ Perze told me the pair of shoes that I returned were are fake, and tell me to take it back and he will reverse the refund, also telling me I'm not welcome to the store anymoreI went to the store same day around pm, had a police officer with me, because I want to have a witness with me, unfortunately the officer told me this is a civil matter, and he can't do anything about itI spoke with the GM Oj Perze and ask him who inspect the shoes and said its fake, he told me he send the photo to their department and the department told him it was fakeI ask the
Bought a Handbag from Neiman Marcus 10/19/They want to charge me $to repair the zipper?
I hardly used the bag since I have many more, went to Neiman's and was asked to pay $to repair the zipper I sopke to the manager and got no where
I called the executive office and was told the the space is rented from Nieman Marcus and that there is nothing that can be doneNeiman Marcus should know who they are renting the space to and people that rent from Neiman Marcus shoul follow Neiman
customer service rules Honestly I think $is way too mcuh to repair the zipper on the bag and strongly believe Nieman should take a stand by helping a good customer
The company cancelled my orders placed online without reasonThe customer services with bad temper refused to tell me the reason
The Neiman Marcus company has three-day activity onlineI spent the whole weekend to choose items online.I placed two orders at Feb.24,and placed three orders at Feb.25,And at the same time I received emails they confirm my orders and told me they can ship them using SHOPRUNNERI also checked immediately there are also records of credit card I paid all the orders successfullyBut after two days, I checked the Neiman Marcus website, I found all the orders cancelledAnd I even received any emails from the Neiman Marcus or credit card companyI contact with the custom service immediately, and ask for them the reason for cancelling all my ordersThey told me it was responsibility of my credit card companyBut I paid my orders using three credit cardsThey could not tell me which credit card company reject and they could not give me any evide
I ordered a pair of shoes from NM in December I have been told that my order was cancelled, reordered, on it's way on separate occasions
In December of I placed an online order with Neiman Marcus For a pair of Gucci Yoko Snake-print Sandal Item number *** for $ Order # WNXXXXXXXXXX I understood this was a spring/summer preorder and would not get them until March Every weeks NM would place a "pending" on my checking account to make sure I had the funds In March my order was cancelled I called NM and explained my confusion of 10+ week understanding I was getting my order If I had known sooner I could of searched another vendor I am a nurse, I know these are just shoes However, I saved my money up to buy these shoes for a special occasion NM "reordered" my shoes This time the order# was XXXXXXXX On April 4th I called NM to confirm I was in fact getting these shoes The agent confirmed they were to ship April 10th On April 8th
I have a gift card expiredI did not use it and Neiman Marcus refuses to reactivate it.it is unfair so that NM can make money by denying gift cards
I attended the gift card event in July and received a $promotion gift card in Sep The gift card expired on Nov11, I did not use it before I realized the expirationHowever Neiman Marcus refuses to reactivate the gift card, which is really unfairSo that this company can make money by denying gift cards
Actually this is not the first time I've been through tough cases with Neiman MarcusOne time they did not plan to send the promotion gift card until I sent requestsAnother time a regular gift card expired (I could not believe they even set expiration date for regular gift cards) and it took me more than calls to contact the customer service to reactivate it
Absolutely disappointed
The original order number is: # WNXXXXXXXXXX, purchase on 07/14/
The gift card was issued on 09/11/
Two items received were not goodCandle was melted and bag is not as appeared onlineThey were graduation gifts March
Two items received were not goodCandle was melted and bag is not as appeared onlineThey were graduation gifts and had to purchase other items to give Candle was melted and bag WAS NOT AS APPEARED ONLINE!
NEIMAN MARCUS CLOSED MY ACCOUNT ON SEPTEMBER A LETTER WAS SENT BUT SUCH LETTER WAS LOST AND NOW NEIMAN REFUSES TO PROVIDE LETTER
ON SEPTEMBER I FILED A COMPLAINT WITH Revdex.com TO CORPORATE OFFICE FOR NEIMAN MARCUS AND I COMPLAINED ABOUT THEIR TERRIBLE SERVICEI HAD COMPLAINED TO THE Revdex.com BEFORE A COUPLE OF TIMESSINCE THEN NEIMAN MARCUS RETALIATED FOR ME COMPLAINING AND CLOSED MY ACCOUNT A LETTER WAS SENT FROM CORPORATE OFFICE STATING THE CIRCUMSTANCES BUT I NEVER READ IT AND SINCE THEN I HAVE NOT BEEN ABLE TO FIND ITAND NOW NEIMAN MARCUS IS REFUSING TO PROVIDE ORIGINAL LETTERI HAVE REQUESTED THIS LETTER MANY TIMES AND HAVE NOT HEARD FROM THEM AT ALLTO THIS DAY I DON'T KNOW WHAT IS THE REASON FOR CANCELING MY ACCOUNT OR THE HOLD UPI AM REQUESTING THAT NEIMAN MARCUS PROVIDE ME WITH SUCH LETTER SO I CAN HAVE AN EXPLANATIONTHE LETTER MUST BE THE ORIGINAL AND NOT SOME ALTERED LETTER FOR THE PURPOSE OF HIDING WHAT WAS ORIGINALLY SAID
Order WNXXXXXXXXXXX is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow through
Order WNXXXXXXXXXXX placed on or around 8/is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow throughThe live chat rep, Roberto A, stated he started an investigation but again, a prior phone rep said she did as well but did notThis order was shipped via Fedex, as I stated to phone rep prior and to the live chat rep, Roberto ** this is not the first time Ive experienced issues with Fedex, prior packages from other shippers have been mis-delivered/lostMy suspicion is there is a street next to mine called Dow st which has a very similar looking house/building and I believe packages are left there by mistakeI wouldnt file such a complaint but as stated prior, this was supposedly reported
Bad transaction experience with Neiman Marcus recently
I am so disappointed with my recent two orders at Neiman MarcusI ordered Manolo Blahnik Hangisi *** Buckle Flat, Bronze twice this week, but both of them had been cancelled after one day processingI cannot understand why Neiman Marcus cancelled my order twiceIf Neiman Marcus don't have enough item in stock, how could I orderedThe costumer services said it was technical problem, but why don't them fix it after my first orderIt happened again and again
The first one (ORDER WNXXXXXXXXXX) ordered at 3/Monday morning at 4:am, Neiman Marcus cancelled it at 8:pm and gave me a 20% off code on 3/28, I believed the item was out of stock at that timeHowever, the second one (ORDER WNXXXXXXXXXX), which ordered this morning 3/at 5:amActually the item available had been lasting one hour, it showed sold out after 6:00amIt looks like Neiman Marcus have enough for costumer to order since it can be in stock for
My wife lost days wages due to this store's incompetent customer service
On January 3, 2018, I placed an online order for a necklace for my wife the necklace shipped from the Westchester NY store It was send by FEDEX, direct signature only This meant that a signed door tag was not acceptable and someone must be home We then asked if we could retrieve it at our local FEDEX store NM agreed but had it sent to a store that was not convenient NM then made another call to FEDEX to finally have it delivered to our local FEDEX Upon picking up the necklace, we noticed that it was damaged by the sender, NM The sales clerk, Barbara, packaged it into a very small pouch and bent the links We had to order another However, we needed to return the damaged necklace and once again, Neiman Marcus, directed the package to be picked up at our home with someone home to give it to FEDEX They would not issue a return labelMy wife took off from work, and despite repetitive communic