I want Neiman Marcus Direct to honor their promise to return my furniture for a full refund because of health/safety issues re: dining room chairs
FROM: Pamela W***
DATE: October 2,
RE: ***
IBackground:
I purchased approx$99K in home furniture and furnishings from ***, the online store for Neiman Marcus, or Neiman Marcus DirectThis was between 2010-Over the next year or so, several things happened which pointed me to the unsafe construction of the furniture and also of the hazardous materials used to manufacture some of the items I had purchased
Just a few of these purchases with quality and safety/health concerns are:
ADining room chairs costing over $for eight chairs fell apart under my family members when seated for dinner;
BSilverware sets rusted with only a short period of careful daily use as directed (hand washing and drying; and
CAn expensive "Venetian-style" mirror fell apart after b
I've placed an order online on Bergdorf GoodmanThey asked me to wait more than days and then cancelled my order without any explaination
First I have to say that this case is the problem of my unpleasant online order experience with Bergdorf GoodmanI placed an order on Bergdorf Goodman on Sep 17th, It was during the big discount of the yearThe total value of my order was $before discount.It was $after discount and there was no tax involveI made the first call on Sep 21st because I've checked the status of my order and it was still in processThe customer service told me my order was still under review, she've sent an urgent e-mail to the department to push them and asked me to wait two more business daysShe confirmed that I would get response no later than the next monday, Sep 26thOn 26th, I've checked my email and my account, there was nothingThe order status was still in processI called again on 29th, then got the exactly same answerThe third ca
My order got canceled without any explanation and notice
I made the purchase on March
The following information are from the website, that I found on March by myself
Date XXXX-
Order # LCXXXXXXXXXX
$
Product: VARA LOW BOW PUMP
LCF17_S1Q1B
Color: ROSSO
Size: 35H5H
Cancelled
x $
I paid $with my US debit card
Order LCXXXXXXXXXX cancelled without any noticeStatus show "in stock" while placing the order
Order date: March XX XXXX
Order number: LCXXXXXXXXXX
Model numbers: LCF17_S1Q1B, pairs
Payment amount: $
Details: I saw these pair of shoes that I have always liked on sale at Neiman Marucs Last CallI was very glad and I placed the order online immediately, while the products were shown as "in stock"
So I waited, and waited, and waitedNo emails were sent to me telling me that the order had been cancelled, with whatever reasonNo phone callsToday is April 5thI went online to check my order and it was shown "cancelled"Customer service told me because the manufacturer has discontinued this product, and therefore cancelled my order, without any notice
I feel neglected, unrespected, and playedThe seller show no respect to their customers
First of all, if they don't have the items in stock, they should not have labelled it as "in stock" on their website
They kept saying my order would be delivered on time and suddenly I was told the order can't be delivered on time
On 10/14/2016, I placed an order online through Neiman Marcus official websiteSince it is a gift for my wife's birthday, the timely delivery is very importantTheir online CS people (Kimberly T) promised that it would be delivered by 10/31/I even suggested the order could be delivered early for example on 10/30, but they said it was no problemOn 10/28/2016, I doubled checked with their online CS people and I was told that there was no problemSince I have not got any tracking information, I talked to their online CS people (Heartbel O) againHowever this time, I was told that my order is unable to be delivered on 10/31/even though she also found the customer note about delivery on 10/31/What make me even more embarrassed is that I have already arranged the eCard through their website to tell my wife she would receive a gift by tomorrowNow since
Nov.4,at approx2:30-2:pmI placed an order as a first time, online customerI was invited to give my e-mail address to receive a discount of 15% on my order as a first-time customerBefore I submitted my order, I was informed by an online-chat rep that I would receive the full discounted price on my ordered items after I made a complete order and submitted itAfter I did this, I was informed that I would not receive the 15% discount on items which were already sale-pricedSince I did not get the full discount, I informed them that I wanted to cancel my order
Order_Number: WNXXXXXXXXXXX
I purchased a pair of Christian Louboutin shoesThe shoes were defective in areas
I purchased pair of shoes on 07/20/Two pair of the shoes were defective but I am only asking that one be replaced since I only wore the shoes onceThe shoe in question have defective areas which I pointed out to the store manager and the lady shoe managerBoth ladies were unwilling to accomodate my request but instead was willing to send the shoes off for the third time to be repairedThese shoes cost over and I would not have expected to be sold defective items and told that I cannot return or refundThe shoe upon purchase were suppose to be new and free of defect and that was not the casemodel noXXXXXXXXXXXXX receipt no XXXXXX XXXX XXXXXXXXXThe store knowinly sold me two pair of defective shoes
I ordered a pair of shoes from NM in December I have been told that my order was cancelled, reordered, on it's way on separate occasions
In December of I placed an online order with Neiman Marcus For a pair of Gucci Yoko Snake-print Sandal Item number *** for $ Order # WNXXXXXXXXXX I understood this was a spring/summer preorder and would not get them until March Every weeks NM would place a "pending" on my checking account to make sure I had the funds In March my order was cancelled I called NM and explained my confusion of 10+ week understanding I was getting my order If I had known sooner I could of searched another vendor I am a nurse, I know these are just shoes However, I saved my money up to buy these shoes for a special occasion NM "reordered" my shoes This time the order# was XXXXXXXX On April 4th I called NM to confirm I was in fact getting these shoes The agent confirmed they were to ship April 10th On April 8th
fraud company
I had purchased a designers bag in october that costs $with tax months later the leather of the bag started getting thin and the bag started flopping and looking funny even though I have only worn it few timesI took it back to the store with my receipt to see if they can exchange it for me for another bag that doesn't flop I first took it to Bal Harbour Neiman Marcus they are the rudest most horrible customer service people and they are just lost they had no idea what was going on they keep asking this person and that person this that to give you one answerI then decided to go to another Neiman Marcus store after speaking to a representative online about the issues since the Receipt has no information about return policy as well as online it doesn't say anything about if you have worn the bag you can't returnI also called the corporate office and they transferred me to their manager whom never answers the phone and I left voicemails no responseFt Lauderd
The store manager, MsBeverly Conte(sp?) called me a liar when I tried to explain why I had not been able to return timely return a dress
I tried to return a dress a few days after days had passedThe store has a return policy, however due to a serious health issue with my husband I was unable to return it within the timeI was told to talk to the manager, but when I started saying that "My husband got sick", the manager, who was already not being polite cut me off saying "They all say that" I filed an online complaint on April 14, and have repeatedly followed up with them, but to this day, a different "assistant" each time tells me they will address my complaint, but nobody ever contacts me backI have never been treated with such disrespect as a customer It would have been ok for her to say she was very sorry but there was nothing she could do - the one thing a manager at a store charging the prices Neiman Marcus charges cannot do is call a customer a liar to her face a
I have an online order on Neiman MarcusIt was placed on FebXX XXXX, but the only message I can get now is "on progress"I can't check the delivery informationIt is so unsettled when you placed an order a few days ago and there're nothing about the order you could knowThey're dishonest and couldn't be trust
Product_Or_Service: Skin care produces
Order_Number: WNXXXXXXXXXXX
Ordered items on 14thNo delivery despite overnight serviceNew delivery 20th
Order Numbers:
WNXXXXXXXXXXX
WNXXXXXXXXXXX
I ordered these two items with SLovernight shipping on the 14th of this month & still haven't received either item at my office in *** *** I'm leaving for a trip to my home in *** *** on the 19th and need to have them for an event on the 20thAs of tonight, after making a call to your customer service line, they said they'd re-route them to my address in *** *** for the event for delivery on the 20thIs this happening? Every time I call in they provide me a new excuse vendor issues, inventory issues, shipping issues, verification issues, etcConfusing to me as my family has supported NM since the tiny brown cards were aroundI don't get it and have *absolutely* no issue moving our collective 500K+ orders to the Yoox Net-a-Porter group who ship out on time every single time and give me a real point of contact
I NEED BOTH ITEMS SHIPPE
I used the return label included in the package to send the package back to Bergdorf Goodman in MarchI didn't think about keeping a record of the tracking numberI assume the provider would have the tracking number in their recordNow the package is gone missingThe store couldn't find the tracking number eitherThey told me that they had their system changed in JanuaryI've been contacting the costumer service for to timesThey still haven't resolve the problem, and I haven't got the refundI also need to explain everything all over again each time since they couldn't manage to let me talk to the same customer service personThey never called back when the call break off randomly...I've been way too frustrated with the issue!
Product_Or_Service: FANNY LACE UP ANKLE BOOT
Order_Number: WBXXXXXXXXXX
The promised 20% off discount code for my future order was not fulfilled and the customer service is not helping at all
I placed an order of several makeup products on 8/15/and got the notification from Neiman Marcus on the same day said that one item in my order was cancelled due to out of stock and Neiman Marcus would provide me a 20% off discount code by email for my future orderAnd they also said that I could expect this 20% off discount code email in the next hoursHowever, I have been waiting for days, and the discount code email still has not been receivedSo I contacted the customer service through online chatting, the representative said that they cannot send me the discount code email again and they can only help me to place order with discount now if I want to purchase somethingBut I didn't want to place order at that time so I rejectedThen I called the customer service, in the first call, the representative put me on hold for minutes and came back req
The order was placed on 9/14/and I haven't received all the items as of 11/7/Customer Services seems useless and they have bad attitudes
I placed an order on 9/14/on BG.COM and the order contained only one back order item at that timeI understood that I had to wait sometimes before I could receive all the items
However, my order was cancelled two weeks later and I didn't get any notifications (not even an email or a call)I then called BG customer care to figure out what was happeningThey claimed they had no idea why my order was cancelled but they could manually place an identical order for me over phoneSo we did
When the representative finished placing the order, she promised overnight shipping and I should get my items in one day or twoUnfortunately, by the time the representative placed the order, four more items became back order, which means that I have to wait even longerHowever, from that time on, BG keeps stating that they are having problem
This company does not honor its online promosThey entice you to buy then will not give you what they offered
This company does not honor its promotionsI did the gift card with purchase promo and was entitled to a $gift cardBasically, I never received itNo one contacted me to let me know anythingI first called two months after the initial orderThis was February, and they let me know they would be emailing the gift card to me again
Fast forward to April, I have to make another callThey say they will email once again...nothing...I call again in May to attempt retrieving my gift card and no one seems to know why I didn't receive it but not they are telling me my gift card has expiredSo, the representative tells me they will send a check being that I no longer had the card I paid with for a $creditThis was suppose to take two weeks
Instead, a few days later, I receive a $credit to my paypal account from Neiman MarcusNo buenoI call them in June and af
my order number is WNXXXXXXXXXX.I place it on Nov,it was cancelled on 15,Nov without email notification.my items are back ordered for several days,and I was waiting all the timeNow the $off $discount and items are all gone.I don't want to place orders by phone,I think it's not safe for me,because I am live in china
Order_Number: WNXXXXXXXXXX
I have written Alison *** Executive Ofc several times regarding my account, she had promised that her staff would be looking into this matterThis
This account she promised was to be reviewedI do not want any LATE FEES attachedI need reolution fast
Neman Marcus did not deliver the product in time and delivered a refurbished product instead of a brand newThe whole process was quite unhappy
I ordered a Bally belt from Neman Marcus online web site on 6/and it showed I can pick up from the store within or daysAfter days, I did not get the confirmation from the online system and I called the customer serviceCustomer service told me I could not get the order in timeI double confirmed if the product was still available and they said it wasAfter another days, I called the customer service three days consequentlyThey always told me the product could be delivered the next dayAt the last day, they told me to go to the local store directly and they promised to give me $for customer service satisfaction(The delivery was too slow.) This is weird as online sale should be taken care of the online customer service completely
Anyway, I went to the store in Bellevue, WA and got the productAfter I checked the
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slips
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slipsEach time that I phone the store customer service makes the phone ring for atleast a minute prior to picking up, I have not received shipping labels to date, and have wasted ample time gathering them together, when they should have been sent inside the package to begin withI am appalled at the lack of service an establishment of this caliber is giving to their clientThese shipping labels need to be sent out immediatelyA refund needs to be made immediately to my credit card once I get these shipping labels and my merchandise is sent backAccommodations should be made for the time I wasted on the phone and the poor service, when these labels should have been in the package to begin wi
I want Neiman Marcus Direct to honor their promise to return my furniture for a full refund because of health/safety issues re: dining room chairs
FROM: Pamela W***
DATE: October 2,
RE: ***
IBackground:
I purchased approx$99K in home furniture and furnishings from ***, the online store for Neiman Marcus, or Neiman Marcus DirectThis was between 2010-Over the next year or so, several things happened which pointed me to the unsafe construction of the furniture and also of the hazardous materials used to manufacture some of the items I had purchased
Just a few of these purchases with quality and safety/health concerns are:
ADining room chairs costing over $for eight chairs fell apart under my family members when seated for dinner;
BSilverware sets rusted with only a short period of careful daily use as directed (hand washing and drying; and
CAn expensive "Venetian-style" mirror fell apart after b
I've placed an order online on Bergdorf GoodmanThey asked me to wait more than days and then cancelled my order without any explaination
First I have to say that this case is the problem of my unpleasant online order experience with Bergdorf GoodmanI placed an order on Bergdorf Goodman on Sep 17th, It was during the big discount of the yearThe total value of my order was $before discount.It was $after discount and there was no tax involveI made the first call on Sep 21st because I've checked the status of my order and it was still in processThe customer service told me my order was still under review, she've sent an urgent e-mail to the department to push them and asked me to wait two more business daysShe confirmed that I would get response no later than the next monday, Sep 26thOn 26th, I've checked my email and my account, there was nothingThe order status was still in processI called again on 29th, then got the exactly same answerThe third ca
My order got canceled without any explanation and notice
I made the purchase on March
The following information are from the website, that I found on March by myself
Date XXXX-
Order # LCXXXXXXXXXX
$
Product: VARA LOW BOW PUMP
LCF17_S1Q1B
Color: ROSSO
Size: 35H5H
Cancelled
x $
I paid $with my US debit card
Order LCXXXXXXXXXX cancelled without any noticeStatus show "in stock" while placing the order
Order date: March XX XXXX
Order number: LCXXXXXXXXXX
Model numbers: LCF17_S1Q1B, pairs
Payment amount: $
Details: I saw these pair of shoes that I have always liked on sale at Neiman Marucs Last CallI was very glad and I placed the order online immediately, while the products were shown as "in stock"
So I waited, and waited, and waitedNo emails were sent to me telling me that the order had been cancelled, with whatever reasonNo phone callsToday is April 5thI went online to check my order and it was shown "cancelled"Customer service told me because the manufacturer has discontinued this product, and therefore cancelled my order, without any notice
I feel neglected, unrespected, and playedThe seller show no respect to their customers
First of all, if they don't have the items in stock, they should not have labelled it as "in stock" on their website
They kept saying my order would be delivered on time and suddenly I was told the order can't be delivered on time
On 10/14/2016, I placed an order online through Neiman Marcus official websiteSince it is a gift for my wife's birthday, the timely delivery is very importantTheir online CS people (Kimberly T) promised that it would be delivered by 10/31/I even suggested the order could be delivered early for example on 10/30, but they said it was no problemOn 10/28/2016, I doubled checked with their online CS people and I was told that there was no problemSince I have not got any tracking information, I talked to their online CS people (Heartbel O) againHowever this time, I was told that my order is unable to be delivered on 10/31/even though she also found the customer note about delivery on 10/31/What make me even more embarrassed is that I have already arranged the eCard through their website to tell my wife she would receive a gift by tomorrowNow since
Nov.4,at approx2:30-2:pmI placed an order as a first time, online customerI was invited to give my e-mail address to receive a discount of 15% on my order as a first-time customerBefore I submitted my order, I was informed by an online-chat rep that I would receive the full discounted price on my ordered items after I made a complete order and submitted itAfter I did this, I was informed that I would not receive the 15% discount on items which were already sale-pricedSince I did not get the full discount, I informed them that I wanted to cancel my order
Order_Number: WNXXXXXXXXXXX
I purchased a pair of Christian Louboutin shoesThe shoes were defective in areas
I purchased pair of shoes on 07/20/Two pair of the shoes were defective but I am only asking that one be replaced since I only wore the shoes onceThe shoe in question have defective areas which I pointed out to the store manager and the lady shoe managerBoth ladies were unwilling to accomodate my request but instead was willing to send the shoes off for the third time to be repairedThese shoes cost over and I would not have expected to be sold defective items and told that I cannot return or refundThe shoe upon purchase were suppose to be new and free of defect and that was not the casemodel noXXXXXXXXXXXXX receipt no XXXXXX XXXX XXXXXXXXXThe store knowinly sold me two pair of defective shoes
I ordered a pair of shoes from NM in December I have been told that my order was cancelled, reordered, on it's way on separate occasions
In December of I placed an online order with Neiman Marcus For a pair of Gucci Yoko Snake-print Sandal Item number *** for $ Order # WNXXXXXXXXXX I understood this was a spring/summer preorder and would not get them until March Every weeks NM would place a "pending" on my checking account to make sure I had the funds In March my order was cancelled I called NM and explained my confusion of 10+ week understanding I was getting my order If I had known sooner I could of searched another vendor I am a nurse, I know these are just shoes However, I saved my money up to buy these shoes for a special occasion NM "reordered" my shoes This time the order# was XXXXXXXX On April 4th I called NM to confirm I was in fact getting these shoes The agent confirmed they were to ship April 10th On April 8th
fraud company
I had purchased a designers bag in october that costs $with tax months later the leather of the bag started getting thin and the bag started flopping and looking funny even though I have only worn it few timesI took it back to the store with my receipt to see if they can exchange it for me for another bag that doesn't flop I first took it to Bal Harbour Neiman Marcus they are the rudest most horrible customer service people and they are just lost they had no idea what was going on they keep asking this person and that person this that to give you one answerI then decided to go to another Neiman Marcus store after speaking to a representative online about the issues since the Receipt has no information about return policy as well as online it doesn't say anything about if you have worn the bag you can't returnI also called the corporate office and they transferred me to their manager whom never answers the phone and I left voicemails no responseFt Lauderd
The store manager, MsBeverly Conte(sp?) called me a liar when I tried to explain why I had not been able to return timely return a dress
I tried to return a dress a few days after days had passedThe store has a return policy, however due to a serious health issue with my husband I was unable to return it within the timeI was told to talk to the manager, but when I started saying that "My husband got sick", the manager, who was already not being polite cut me off saying "They all say that" I filed an online complaint on April 14, and have repeatedly followed up with them, but to this day, a different "assistant" each time tells me they will address my complaint, but nobody ever contacts me backI have never been treated with such disrespect as a customer It would have been ok for her to say she was very sorry but there was nothing she could do - the one thing a manager at a store charging the prices Neiman Marcus charges cannot do is call a customer a liar to her face a
I have an online order on Neiman MarcusIt was placed on FebXX XXXX, but the only message I can get now is "on progress"I can't check the delivery informationIt is so unsettled when you placed an order a few days ago and there're nothing about the order you could knowThey're dishonest and couldn't be trust
Product_Or_Service: Skin care produces
Order_Number: WNXXXXXXXXXXX
Ordered items on 14thNo delivery despite overnight serviceNew delivery 20th
Order Numbers:
WNXXXXXXXXXXX
WNXXXXXXXXXXX
I ordered these two items with SLovernight shipping on the 14th of this month & still haven't received either item at my office in *** *** I'm leaving for a trip to my home in *** *** on the 19th and need to have them for an event on the 20thAs of tonight, after making a call to your customer service line, they said they'd re-route them to my address in *** *** for the event for delivery on the 20thIs this happening? Every time I call in they provide me a new excuse vendor issues, inventory issues, shipping issues, verification issues, etcConfusing to me as my family has supported NM since the tiny brown cards were aroundI don't get it and have *absolutely* no issue moving our collective 500K+ orders to the Yoox Net-a-Porter group who ship out on time every single time and give me a real point of contact
I NEED BOTH ITEMS SHIPPE
I used the return label included in the package to send the package back to Bergdorf Goodman in MarchI didn't think about keeping a record of the tracking numberI assume the provider would have the tracking number in their recordNow the package is gone missingThe store couldn't find the tracking number eitherThey told me that they had their system changed in JanuaryI've been contacting the costumer service for to timesThey still haven't resolve the problem, and I haven't got the refundI also need to explain everything all over again each time since they couldn't manage to let me talk to the same customer service personThey never called back when the call break off randomly...I've been way too frustrated with the issue!
Product_Or_Service: FANNY LACE UP ANKLE BOOT
Order_Number: WBXXXXXXXXXX
The promised 20% off discount code for my future order was not fulfilled and the customer service is not helping at all
I placed an order of several makeup products on 8/15/and got the notification from Neiman Marcus on the same day said that one item in my order was cancelled due to out of stock and Neiman Marcus would provide me a 20% off discount code by email for my future orderAnd they also said that I could expect this 20% off discount code email in the next hoursHowever, I have been waiting for days, and the discount code email still has not been receivedSo I contacted the customer service through online chatting, the representative said that they cannot send me the discount code email again and they can only help me to place order with discount now if I want to purchase somethingBut I didn't want to place order at that time so I rejectedThen I called the customer service, in the first call, the representative put me on hold for minutes and came back req
The order was placed on 9/14/and I haven't received all the items as of 11/7/Customer Services seems useless and they have bad attitudes
I placed an order on 9/14/on BG.COM and the order contained only one back order item at that timeI understood that I had to wait sometimes before I could receive all the items
However, my order was cancelled two weeks later and I didn't get any notifications (not even an email or a call)I then called BG customer care to figure out what was happeningThey claimed they had no idea why my order was cancelled but they could manually place an identical order for me over phoneSo we did
When the representative finished placing the order, she promised overnight shipping and I should get my items in one day or twoUnfortunately, by the time the representative placed the order, four more items became back order, which means that I have to wait even longerHowever, from that time on, BG keeps stating that they are having problem
This company does not honor its online promosThey entice you to buy then will not give you what they offered
This company does not honor its promotionsI did the gift card with purchase promo and was entitled to a $gift cardBasically, I never received itNo one contacted me to let me know anythingI first called two months after the initial orderThis was February, and they let me know they would be emailing the gift card to me again
Fast forward to April, I have to make another callThey say they will email once again...nothing...I call again in May to attempt retrieving my gift card and no one seems to know why I didn't receive it but not they are telling me my gift card has expiredSo, the representative tells me they will send a check being that I no longer had the card I paid with for a $creditThis was suppose to take two weeks
Instead, a few days later, I receive a $credit to my paypal account from Neiman MarcusNo buenoI call them in June and af
my order number is WNXXXXXXXXXX.I place it on Nov,it was cancelled on 15,Nov without email notification.my items are back ordered for several days,and I was waiting all the timeNow the $off $discount and items are all gone.I don't want to place orders by phone,I think it's not safe for me,because I am live in china
Order_Number: WNXXXXXXXXXX
I have written Alison *** Executive Ofc several times regarding my account, she had promised that her staff would be looking into this matterThis
This account she promised was to be reviewedI do not want any LATE FEES attachedI need reolution fast
Neman Marcus did not deliver the product in time and delivered a refurbished product instead of a brand newThe whole process was quite unhappy
I ordered a Bally belt from Neman Marcus online web site on 6/and it showed I can pick up from the store within or daysAfter days, I did not get the confirmation from the online system and I called the customer serviceCustomer service told me I could not get the order in timeI double confirmed if the product was still available and they said it wasAfter another days, I called the customer service three days consequentlyThey always told me the product could be delivered the next dayAt the last day, they told me to go to the local store directly and they promised to give me $for customer service satisfaction(The delivery was too slow.) This is weird as online sale should be taken care of the online customer service completely
Anyway, I went to the store in Bellevue, WA and got the productAfter I checked the
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slips
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slipsEach time that I phone the store customer service makes the phone ring for atleast a minute prior to picking up, I have not received shipping labels to date, and have wasted ample time gathering them together, when they should have been sent inside the package to begin withI am appalled at the lack of service an establishment of this caliber is giving to their clientThese shipping labels need to be sent out immediatelyA refund needs to be made immediately to my credit card once I get these shipping labels and my merchandise is sent backAccommodations should be made for the time I wasted on the phone and the poor service, when these labels should have been in the package to begin wi