I am also a Neiman Marcus cardholder who have made multiple purchases over the years However, several recent purchases have also resulted in returns for a variety of reasons I did not get a letter canceling my account as noted by another customer but I did recently return two jewelry items in the same return box and I was only credited for one They said they did not receive the other item THAT WAS RETURNED IN THE SAME BOXNumerous inquiries yielded no results Free returns cost me $
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card
The order number is WNXXXXXXXXXXXAfter knowing that my order was cancelled, I called several times of Neiman Marcus' customer servicesThey keep saying they would mail me an $check, but they never did
I called today, they told me the refund check was still not mailed out! It's almost one and half months!
Ordered Online & received FedEx delivery notification.But haven't received anything.contact NM & found out they split my order to different carriers
I ordered online on NM website worth ($106.09) on 8/09/(order number: WNXXXXXXXXXXX)Received delivery notifications from FedEx (tracking number: XXXXXXXXXXXX) but have not received any pkgI contacted NM to resolve the issue so I notified them that I haven't receive anything.I explain them that I am leaving the states 8/15/and will be back 9/17/but then I have told they separate my order to two different carriers FedEx and USPSPer NM one package delivered via fedex (which I have not received) and the other one will be delivered via USPS (tracking number: XXXXXXXXXXXXXXXXXXXXXX)I asked them to change detracking number but there was no livery address to my parents but they refusedI checked USPS website with given pkg under this tracking numberI have told to wait for more days and call back again to notify them if I r
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processing
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processingThey keep saying my order is under review, review my account and identity.I am not sure what they need to approve, I never have this kind of issue with any online shoppingMy bank account and my address have no problem at allI think maybe because my email is end with cn, instead com, is that becuase I AM CHINESE?? This is big issue!
I returned LC(lastcall.com) using the provided labelThe tracking number is XXXXXXXXXXXXXXXXXXXXXXBut I did not get the refund
I returned LC(from lastcall.com) using the provided labelThe Ticket is # XXXXXXXX-X and tracking number is XXXXXXXXXXXXXXXXXXXXXXThe package was lostI did not get the refundI contacted them and promised me that they will investigate it but after several weeksStill no response
I have an online order on Neiman MarcusIt was placed on FebXX XXXX, but the only message I can get now is "on progress"I can't check the delivery informationIt is so unsettled when you placed an order a few days ago and there're nothing about the order you could knowThey're dishonest and couldn't be trust
Product_Or_Service: Skin care produces
Order_Number: WNXXXXXXXXXXX
Gift card cannot be used online!!!
I made an online purchase at neiman marcus on 2018-07-and my order is qualified for a gift card which said I should receive the gift card in weeksHowever, today is 2018-10-16, much longer than weeks but I haven't received my gift cardI actually have already tried to reach the customer service through the phone call and online chat several times but all I received is they need more time to process thsi and there's no promise when I can receive itI know the GC will expire so I kept asking at least once EVERY week since SeptemberHowever, I received so many different responses from NM representatives EVERY time!!! And the whole procedure is ridiculously LONG!!! Initially, several agents asked me to wait and until a few days ago finally one agent gave me a series of number which is my GC number through the phone but she said I need to call XXXX-XXX-XXXX to ask for the pinThen I followed her instruction but the next agent said they are not
Fraud Advertising, placed orders including items in Black Friday, most of them turn to out of stock after the orders were placed
Placed orders including items during black Friday, most of them turn to out of stock after that, called customer service, waited for mins fking bh put me on hold for and half hour
I ordered floral arrangements and received candle holders insteadI sent the candle holders back, and was told that they are not Neiman Marcus merchandise and that they are being sent back to meThe candle holders, are in fact on the Neiman Marcus website
Product_Or_Service: floral arrangements
Order_Number: WNXXXXXXXXXX
Account_Number: WNXXXXXXXXXX
I returned one pair of boot on April 5th, Until now, Jan8th, 2018, I haven't received my refund
I purchase two pairs of bootsThe first one on Feb 25, 2017, the second one on Mar 6, Since the size didn't fitI returned them on April 5, with their return labelThe first tracking number is XXXXXXXXXXXX, the second tracking number is XXXXXXXXXXXXThese two packages were delivered on April 7, However, until now, I just received the refund of one pair of bootsIt has been almost one yearI tried to contact their custom service many timesThey just tranfered my call again and again!! No one tried to slove the problem
I open account while ago, early use it, there is was misunderstanding and they reported me to Credit score bureauI called them and day from customer services was extremely rude and say they won't do reversal on their reportIts hunted my credit score and they laughing about it
My name is *** and account number XXXXXXXXXXXX
I deeply regret now even sign up for their credit card, for what they did to meGladly take your money- then laugh about it!
The order was placed on 9/14/and I haven't received all the items as of 11/7/Customer Services seems useless and they have bad attitudes
I placed an order on 9/14/on BG.COM and the order contained only one back order item at that timeI understood that I had to wait sometimes before I could receive all the items
However, my order was cancelled two weeks later and I didn't get any notifications (not even an email or a call)I then called BG customer care to figure out what was happeningThey claimed they had no idea why my order was cancelled but they could manually place an identical order for me over phoneSo we did
When the representative finished placing the order, she promised overnight shipping and I should get my items in one day or twoUnfortunately, by the time the representative placed the order, four more items became back order, which means that I have to wait even longerHowever, from that time on, BG keeps stating that they are having problem
Be careful with Neiman Marcus Gift Card eventNM cannot keep its promise
This complaint is about an order I placed during a NM Gift card event at the end of Till the time I submit this complaint, I haven't received the Gift Card as advertisedContacted the customer service more than times and every time I was told the request has been submitted and it was under reviewIn the most recent talk with customer service reps, they promised to get back to me on Wednesday, 3/22/but again, no call back at allI have been shopping in all department stores like Nordstrom, GG, and SaksSo far only shopping at NM is frustrating and customer service cannot be worseThey never solve problems but keep asking you to wait, wait, and wait again till you are out of energy or forget itMy suggestion is stay away from NM especially when there is Gift Card promotionIf you search online, you will find that NM is famous for not giving you what advertisedThey play tricks (for example, c
order number is WNXXXXXXXXXX,
Payment amount is $252,
Payment method : Gift Card
Account number: ***@gmail.com
I brought a pair of shoes at Neiman Marcus online on 2017-3-9,the Gucci shoes I brought was $instead of the original price is $630, the order status keep backordered for almost a month,
After waiting for So long time, it's been cancelled cause the color I ordered is discontinued!!!
I am so disappointed , cause recently I placed three different orders at NM, they are all cancelled cause of out of stock, and the most wanted item cancelled again!
I check their website, the item I brought still has same but other color item is available and the price is original now,
so I contacted their customer service wanna match the price I spent, they refused,
they said these two items has different item number , (the color I brought is camine rose, what I wanna match is black color) even these two item is exactly same shoes with same
item name,
I feel so disappo
extremly long processing time
I placed an order online at bergdorf goodman on Sept 17, the order number is WBXXXXXXXXXX, and the order has not been shipped todayI contacted the customer service and she told me that my order needs to be reviewed manuallyWhy? I asked when will the review be done and she is unclear about thisWhile the hold on my credit card, which I used to pay for that order, has disappearedDoes that mean I might wait for weeks and finally got a message saying that my order is canceled for no reason?! My Chase credit card has enough credit available for that orderI just want my order to be shipped ASAP, and I refuse to see this order to be cancelled for any reason
Ordered online in BG for about weeks and it was in process through the whole timeFinally the order was cancelled without an email to inform me
Purchased in BG online and got X
Purchase Date: 09/17/
Details:
This is a gift that my boyfriend buy for meSo the billing address is not the same as shipping'sBut it is a GIFT!
The order was in process for weeksAnd I once online chatted and the customer service said that the order was under review, just copy&paste words
Yesterday I checked my account and found out the order was cancelledHowever, I never got an email to tell me the cancelationIt was cancelled in a silent way...hehe
To conclude, It is a horrible experience to go shopping on BG! And never want to be a member
I am also a Neiman Marcus cardholder who have made multiple purchases over the years However, several recent purchases have also resulted in returns for a variety of reasons I did not get a letter canceling my account as noted by another customer but I did recently return two jewelry items in the same return box and I was only credited for one They said they did not receive the other item THAT WAS RETURNED IN THE SAME BOXNumerous inquiries yielded no results Free returns cost me $
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card
The order number is WNXXXXXXXXXXXAfter knowing that my order was cancelled, I called several times of Neiman Marcus' customer servicesThey keep saying they would mail me an $check, but they never did
I called today, they told me the refund check was still not mailed out! It's almost one and half months!
Ordered Online & received FedEx delivery notification.But haven't received anything.contact NM & found out they split my order to different carriers
I ordered online on NM website worth ($106.09) on 8/09/(order number: WNXXXXXXXXXXX)Received delivery notifications from FedEx (tracking number: XXXXXXXXXXXX) but have not received any pkgI contacted NM to resolve the issue so I notified them that I haven't receive anything.I explain them that I am leaving the states 8/15/and will be back 9/17/but then I have told they separate my order to two different carriers FedEx and USPSPer NM one package delivered via fedex (which I have not received) and the other one will be delivered via USPS (tracking number: XXXXXXXXXXXXXXXXXXXXXX)I asked them to change detracking number but there was no livery address to my parents but they refusedI checked USPS website with given pkg under this tracking numberI have told to wait for more days and call back again to notify them if I r
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processing
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processingThey keep saying my order is under review, review my account and identity.I am not sure what they need to approve, I never have this kind of issue with any online shoppingMy bank account and my address have no problem at allI think maybe because my email is end with cn, instead com, is that becuase I AM CHINESE?? This is big issue!
I returned LC(lastcall.com) using the provided labelThe tracking number is XXXXXXXXXXXXXXXXXXXXXXBut I did not get the refund
I returned LC(from lastcall.com) using the provided labelThe Ticket is # XXXXXXXX-X and tracking number is XXXXXXXXXXXXXXXXXXXXXXThe package was lostI did not get the refundI contacted them and promised me that they will investigate it but after several weeksStill no response
I have an online order on Neiman MarcusIt was placed on FebXX XXXX, but the only message I can get now is "on progress"I can't check the delivery informationIt is so unsettled when you placed an order a few days ago and there're nothing about the order you could knowThey're dishonest and couldn't be trust
Product_Or_Service: Skin care produces
Order_Number: WNXXXXXXXXXXX
Gift card cannot be used online!!!
I made an online purchase at neiman marcus on 2018-07-and my order is qualified for a gift card which said I should receive the gift card in weeksHowever, today is 2018-10-16, much longer than weeks but I haven't received my gift cardI actually have already tried to reach the customer service through the phone call and online chat several times but all I received is they need more time to process thsi and there's no promise when I can receive itI know the GC will expire so I kept asking at least once EVERY week since SeptemberHowever, I received so many different responses from NM representatives EVERY time!!! And the whole procedure is ridiculously LONG!!! Initially, several agents asked me to wait and until a few days ago finally one agent gave me a series of number which is my GC number through the phone but she said I need to call XXXX-XXX-XXXX to ask for the pinThen I followed her instruction but the next agent said they are not
Fraud Advertising, placed orders including items in Black Friday, most of them turn to out of stock after the orders were placed
king b
h put me on hold for and half hour
Placed orders including items during black Friday, most of them turn to out of stock after that, called customer service, waited for mins f
I ordered floral arrangements and received candle holders insteadI sent the candle holders back, and was told that they are not Neiman Marcus merchandise and that they are being sent back to meThe candle holders, are in fact on the Neiman Marcus website
Product_Or_Service: floral arrangements
Order_Number: WNXXXXXXXXXX
Account_Number: WNXXXXXXXXXX
I returned one pair of boot on April 5th, Until now, Jan8th, 2018, I haven't received my refund
I purchase two pairs of bootsThe first one on Feb 25, 2017, the second one on Mar 6, Since the size didn't fitI returned them on April 5, with their return labelThe first tracking number is XXXXXXXXXXXX, the second tracking number is XXXXXXXXXXXXThese two packages were delivered on April 7, However, until now, I just received the refund of one pair of bootsIt has been almost one yearI tried to contact their custom service many timesThey just tranfered my call again and again!! No one tried to slove the problem
I open account while ago, early use it, there is was misunderstanding and they reported me to Credit score bureauI called them and day from customer services was extremely rude and say they won't do reversal on their reportIts hunted my credit score and they laughing about it
My name is *** and account number XXXXXXXXXXXX
I deeply regret now even sign up for their credit card, for what they did to meGladly take your money- then laugh about it!
The order was placed on 9/14/and I haven't received all the items as of 11/7/Customer Services seems useless and they have bad attitudes
I placed an order on 9/14/on BG.COM and the order contained only one back order item at that timeI understood that I had to wait sometimes before I could receive all the items
However, my order was cancelled two weeks later and I didn't get any notifications (not even an email or a call)I then called BG customer care to figure out what was happeningThey claimed they had no idea why my order was cancelled but they could manually place an identical order for me over phoneSo we did
When the representative finished placing the order, she promised overnight shipping and I should get my items in one day or twoUnfortunately, by the time the representative placed the order, four more items became back order, which means that I have to wait even longerHowever, from that time on, BG keeps stating that they are having problem
Be careful with Neiman Marcus Gift Card eventNM cannot keep its promise
This complaint is about an order I placed during a NM Gift card event at the end of Till the time I submit this complaint, I haven't received the Gift Card as advertisedContacted the customer service more than times and every time I was told the request has been submitted and it was under reviewIn the most recent talk with customer service reps, they promised to get back to me on Wednesday, 3/22/but again, no call back at allI have been shopping in all department stores like Nordstrom, GG, and SaksSo far only shopping at NM is frustrating and customer service cannot be worseThey never solve problems but keep asking you to wait, wait, and wait again till you are out of energy or forget itMy suggestion is stay away from NM especially when there is Gift Card promotionIf you search online, you will find that NM is famous for not giving you what advertisedThey play tricks (for example, c
order number is WNXXXXXXXXXX,
Payment amount is $252,
Payment method : Gift Card
Account number: ***@gmail.com
I brought a pair of shoes at Neiman Marcus online on 2017-3-9,the Gucci shoes I brought was $instead of the original price is $630, the order status keep backordered for almost a month,
After waiting for So long time, it's been cancelled cause the color I ordered is discontinued!!!
I am so disappointed , cause recently I placed three different orders at NM, they are all cancelled cause of out of stock, and the most wanted item cancelled again!
I check their website, the item I brought still has same but other color item is available and the price is original now,
so I contacted their customer service wanna match the price I spent, they refused,
they said these two items has different item number , (the color I brought is camine rose, what I wanna match is black color) even these two item is exactly same shoes with same
item name,
I feel so disappo
extremly long processing time
I placed an order online at bergdorf goodman on Sept 17, the order number is WBXXXXXXXXXX, and the order has not been shipped todayI contacted the customer service and she told me that my order needs to be reviewed manuallyWhy? I asked when will the review be done and she is unclear about thisWhile the hold on my credit card, which I used to pay for that order, has disappearedDoes that mean I might wait for weeks and finally got a message saying that my order is canceled for no reason?! My Chase credit card has enough credit available for that orderI just want my order to be shipped ASAP, and I refuse to see this order to be cancelled for any reason
Ordered online in BG for about weeks and it was in process through the whole timeFinally the order was cancelled without an email to inform me
Purchased in BG online and got X
Purchase Date: 09/17/
Details:
This is a gift that my boyfriend buy for meSo the billing address is not the same as shipping'sBut it is a GIFT!
The order was in process for weeksAnd I once online chatted and the customer service said that the order was under review, just copy&paste words
Yesterday I checked my account and found out the order was cancelledHowever, I never got an email to tell me the cancelationIt was cancelled in a silent way...hehe
To conclude, It is a horrible experience to go shopping on BG! And never want to be a member