Refusal to accept return and issue store credit, based on new return policy not communicated to customers
I am a valued customer that has been shopping in the store for at least yearsI bought a dress 7/29/and attempted to return it for store credit on November 22, I was informed I cannot do that, due to the change in their return policy this year I was never informed about the change and always was able to return merchandise on previous occasions, during all years I asked for one courtesy acceptance of merchandise back for store credit, due to their change in policy without informing me, and they still refused to do it As a valued customer who spends thousands in this store every year, I feel that it was a misleading customer practice on their part After all, I requested one time exception!
Business shipped my order to the wrong address
On Tuesday, July 17, 2018, I ordered (#XXXXXXXX) pair of printed manolo blahnik hangisi flats that were on sale for $regularly priced at $over the phone with my Neiman Marcus Credit CardI provided the representative with the address to ship them to which is Hazel Avenue Philadelphia, PA XXXXX however, she shipped them to the billing address that's listed on my account which is Hazel Avenue A Philadelphia, PA (an old address)I called Neiman Marcus on Saturday, June 21, to inform them that I didn't receive my merchandise and that the delivery confirmation email says it was delivered to my billing address (an old address of mine)The rep informed me that the only resolution was to do a day investigation to try to retrieve the package or give me my money backMy issue is that if they can't retrieve the shoe, it is now sold out on the Neiman Marcus website and I needed to wear the shoe on Monday, July
NM online advertised November TOGETHER double visa gift card promotion, spend $get $visa gift card backFailed to deliver the GC
During last year's NM November online "Together" double gift card promotion, I bought shoe ($before tax) and scarf ($535) total $785, according NM sale promotion, I should get $visa GC back within weeksI didn't received $visa GC as NM promisedI contacted NM customer service, was told to wait one week and NM will correct the issue, then several more weeks passed, I called back a few times and no response
the NM agent I talked to could be reached at XXX-XXX-XXXX, *** reference number is XXXXXXXX
The store manager, MsBeverly Conte(sp?) called me a liar when I tried to explain why I had not been able to return timely return a dress
I tried to return a dress a few days after days had passedThe store has a return policy, however due to a serious health issue with my husband I was unable to return it within the timeI was told to talk to the manager, but when I started saying that "My husband got sick", the manager, who was already not being polite cut me off saying "They all say that" I filed an online complaint on April 14, and have repeatedly followed up with them, but to this day, a different "assistant" each time tells me they will address my complaint, but nobody ever contacts me backI have never been treated with such disrespect as a customer It would have been ok for her to say she was very sorry but there was nothing she could do - the one thing a manager at a store charging the prices Neiman Marcus charges cannot do is call a customer a liar to her face a
I registered for a Bridal registry online band I had no problemsHowever, after going into the storeI have had problems accessing the registry
This complaint is regarding wedding registryI want the amount to be expensive so it does not happen againI have mism backgroundComputer respond to action
Be careful with Neiman Marcus Gift Card eventNM cannot keep its promise
This complaint is about an order I placed during a NM Gift card event at the end of Till the time I submit this complaint, I haven't received the Gift Card as advertisedContacted the customer service more than times and every time I was told the request has been submitted and it was under reviewIn the most recent talk with customer service reps, they promised to get back to me on Wednesday, 3/22/but again, no call back at allI have been shopping in all department stores like Nordstrom, GG, and SaksSo far only shopping at NM is frustrating and customer service cannot be worseThey never solve problems but keep asking you to wait, wait, and wait again till you are out of energy or forget itMy suggestion is stay away from NM especially when there is Gift Card promotionIf you search online, you will find that NM is famous for not giving you what advertisedThey play tricks (for example, c
Owed Refund from Neiman Marcus that is still not resolved
On *** 9th I bought a $Gift Card (XXXXXXXXXXXXXXXX) using my discover ending On *** 12th my husband used that GC to purchase a $sweater (order #WNXXXXXXXXXX) He used his MasterCard to pay the remaining $That same day we received an email from NM stating that the sweater was no longer avail and they refunded my husband $on the MasterCard BUT to this day we haven't been able to receive a refund or a replacement card for the $GC that was used We are out of $
I called numerous time, and was first told that we would receive a check around 2/ no check
I called again on 2/and this time the agent Ivory Lockett informed me that she was going to work with the accounting Department to credit the $on the MasterCard used for the purchasedays later, still no credit
I called again on 2/and this time spoke with another manager, Chanel, who informed me that the accou
All six items I purchased from Neiman Marcus was extremely damaged
On August 8, I visited Neiman Marcus in California, on *** *** Blvd, Beverly Hills, CA XXXXXI used my Visa credit card and purchased a $12,Robert Cavalli Long-Sleeve Illusion Gown, Black Pattern, $25,Valentino Short-Sleeve Glitter Star-Print Midi Dress, Black, $14,Carolina Herrera Sleeveless 3D Floral-Embellished Gown, Nude, a $13,Zuhair Murad Sleeveless Embellished Gown, Coral, a $12,Elie Saab Short-Sleeve Embellished Cocktail Gown, Bottle, and a $12,Rubin Singer Strapless Mermaid Gown W/Rosette Appliquè, Black/Multi
All six of the dresses were extremely damagedI purchased them for two of my female models that work at high end clothing stores in Houston, TXMy models noticed the damages on August 9, which is the date I returned to Houston, TX
NM is not following the correct steps to complete my credit increases which could lead to identify theft I contacted NM on occasions regarding credit increases both were denied I'm fine with that however both times they didn't follow the proper channels which is to call me on the phone number listed due to my fraud alertThis is definitely unacceptable and NM seems to think its ok at some point they need to held accountable I spoke to Amber Benazeer today in which he was very rudeI reached out to him on a prior occasion for the same problem and it's the same results
I brought items online from Neiman Marcus on 1/21/But I did not received my package I did not sign itAnd Neiman Marcus reject to refund
I brought items on 1/21/from Neiman Marcus online The Long champ Nylon Shoulder Tote (NMF16_V20TU),the color is navy and the price before tax is $The La Mer Lip Balm (NMF16_C3353),the price before tax is $ The total price is $
I received the email from Neiman Marcus ,it showed the package will deliver on 1/26/But I had classes that day and I knew the package need signatureSo I put a notice on my front door for FedEx delivery courierI wrote "There is no one at home today ,please leave the package at leasing office.Thanks." My class is finished by 2:pm on Tuesday 1/26/After the class ,I searched online with FedEx system ,it showed delivered am on Tuesday 1/26/The first thing I asked the leasing office when I back to home.But they told me there is no package for me from FedExSo I che
Placed an order on 3/13/18, fedex indicated they delivered the pacakage but apt office said they never did
Made a purchase online on 3/13/18, according to fedex it was delivered 3/16/to apt office, but office said they never received itThere was another fedex package delivered and stamped at the same time, talked to the office and they said whenever they deliver package no matter 1-or other quantities they just do one signature, but assured me they only did delivered one packageNeiman has requested many of my high values package for direct signature but the deliver guy never did and just dropped them off or at my doorContacted Neiman Marcus right after, with the email replied indicating us not to worry and promised for replacement or refund, but weeks after they told us it's been denied and told us to ask neighbors!! The package was over $1700, they should've make sure delivery company not placing it at doorstep and with direct signature they should handed to me straight
I bought orders online,on the bergdorfgoodman,it is belong to the Neiman Marcus.But I did not receive.When I contact them,they said they can not issues a replacement because it is signed by an adultBut when I contact the carrier Fedex,the fedex ask me to file a claim with the shipper for refund,so I go back to conctact the shipper,the shipper said the fedex denied their claim.I am very angry with the shipper because I did not see any door tag and I did not sign any papaer,the shipper should issue the refund.And the receiver name of my order is *** ***,it is me.So I should sign *** ***,not the one shown on the paper
Order_Number: WBXXXXXXXXXX ***
I purchased two items from Last Call on 10/that were Christmas presents totaling approximately $Order Number *** - Salome Sweater (LCF18*TW7DW) and reversible quilt to rain (LCF18*TWJ0)These items did not fit, so I contacted customer service in January and asked if I could still return them, expecting and receiving a positive answerI was told by the customer service rep that as long as they received them by 01/21/I could return them for a refund to my accountI shipped both garments back to them and they received them on 01/19/2018.Last Call sent the merchandise back to me with a letter stating, "Unfortunately, after researching the merchandise we received from you on 01/19/2018, we found this merchandise was delivered on 10/28/and has been in your possession beyond a reasonable time frameTherefore, we are returning the merchandise to you at this time."I immediately called customer service and spoke to a supervisor who told me that they should not have refu
Received a USED dress that was shipped to me and the store refused to take it back!
I purchase a $Herve Ledger dress from the Fortlauderdale store -since they did not have my size the customer service rep informed me that it would be shipped directly to my house I was out of the country when the parcel arrived Upon return I opened the box to find that dress had missing tags and seemed like it had been used so I went to return it to the store the manger informed me that I could not return it because of the missing HERVE Ledger TAG I told her that is how I received the dress She still refused to take it back and know I am stuck with a dress that was worn by someone else because the sales rep that shipped it to me wasn't diligent enough to check the tags and make sure that what she was shipping to me was a new piece So NOW I am being penalized for Neiman Marcus's Incompetence and am stuck with a $dollar dress that was worn by someone else!!!
I made a qualifying purchase to receive a gift card but they manipulated the purchase and did not honor their ad
On I made a qualifying ON LINE purchase of $3,(Order #WNXXXXXXXXXXX) during their BEJEWELED EVENT (4/28-5/6) which entitled me to a $gift cardAfter waiting several months, I contacted their Customer Service Dept(8/20/18) and was told that their marketing department would contact meAgain I waited and after no response I again contacted their Customer Service Dept(9/14/18)This time, I received an explanationThey told me that because of the nature of my purchase (?) it COULD NOT be completed ON LINE and my purchased was "transferred" to a physical store who completed the transaction on which was now OUTSIDE of the promotional windowThe representative acknowledged that I WAS entitled to the gift card and she would have a supervisor review the case and they would get make with meTo date I have NOT received the card or a return call/co
Company failed to credit my PayPal with refund promised in email 6/18/Ticket #XXXXXX
Company agreed to honor special promotion for purchase of Derek Rose Navy Blue Men's Robe, original retail price $(retail price including tax), special promotion price $including taxNM billed my PayPal account for the full retail price but on 6/21/Ticket #XXXXXX sent an email verifying the correct price as $signed by *** *** followed by another email on 6/25/stating a credit had been issued for $signed by *** ** PayPal states the credit was not issued by NM and NM refused to credit my account
Neiman Marcus Last Call Website advertising 35% off everythingDiscount taken after checkoutNot true
Order number LCXXXXXXXXX
Item number ***
Date ordered: 3/24/
Payment amount $
Paid through PayPal
I called to find out why 35% was not taken off the item I orderedI was told that my item was drastically discounted already and that my item was excludedI told them there was nothing that said select itemsThey said that if I clicked on promo it shows that there are certain exclusionsThis is true, however I think this is advertising, especially since they have you go through checkout before getting the discountI think this is advertising and they should let you know upfront that select items are discountedIt should not read 35% off everythingOther sites will say select items and exclusionsThis does not
I returned an item using the provided labelThe company refuses to issue refund
I received item (dress) on July 11thIt was damaged and looked worn/used I contacted Neiman and told them I would be returningI used the return lable that they providedI waited two weeks and had not heard backI sent three emails The company did not replyI filed a dispute with Paypal The company then contacted me and told me that the label had not been activated so they could not offer refund I trusted that the label they provided me was good/validI am unable to trace or file a claim because it is their labelThey are basically the shippers and receivers They refuse to cooperate and are withholding my money with reason I am owed a refund in full
I got 300GC in BG GC eventHowever, the GC value was when I used itNM refused to reload the card
I placed an order on Bergdorfgoodman.com during their gift card event on Oct8th, 2015, and the order number is WBXXXXXXXXXXI should get Gift card in December via my emailHowever, I did not get the GC emailI then online chat with NM in December, and they told me the GC numberGC number is XXXXXXXXXXXXXXXXI did not use it until February, while I found the value was I online chat with NM in Feb4th and they told me my GC has been used in Jan13th, and the order that the GC was used on was XXXXXXXXHowever, I have never placed such an order, and the order number did not show in any of my BG or NM accountThey told me they would investigate my caseOn Feb8th, I called NM again and follow the caseThey told me they are not responsible for the GC lost or stolen, and there was nothing they could doThis time they told me the order my GC was used on was WB XXXXXXX
On 2/1/2017, I placed an online order with Neiman Marcus in the amount of $(order# XXXX XXXX ); within the same day, I called the hours phone number to cancel the order (X-XXX-XXX-XXXX) The customer service representative assured me that she canceled the order and that the total amount paid would show reversed on my online account balance; however, when I checked my Bank of America online account, a few days later, it shows the Neiman Marcus transaction is still pending, which means that the order total ( $354.70) is on hold ( account holder has no access).I am asking the Revdex.com for assistance with this matter It's unfortunate because I would have been a long term customer.Thank you,*** ***
Product_Or_Service: Women shoes
Order_Number: XXXX XXXX
Refusal to accept return and issue store credit, based on new return policy not communicated to customers
I am a valued customer that has been shopping in the store for at least yearsI bought a dress 7/29/and attempted to return it for store credit on November 22, I was informed I cannot do that, due to the change in their return policy this year I was never informed about the change and always was able to return merchandise on previous occasions, during all years I asked for one courtesy acceptance of merchandise back for store credit, due to their change in policy without informing me, and they still refused to do it As a valued customer who spends thousands in this store every year, I feel that it was a misleading customer practice on their part After all, I requested one time exception!
Business shipped my order to the wrong address
On Tuesday, July 17, 2018, I ordered (#XXXXXXXX) pair of printed manolo blahnik hangisi flats that were on sale for $regularly priced at $over the phone with my Neiman Marcus Credit CardI provided the representative with the address to ship them to which is Hazel Avenue Philadelphia, PA XXXXX however, she shipped them to the billing address that's listed on my account which is Hazel Avenue A Philadelphia, PA (an old address)I called Neiman Marcus on Saturday, June 21, to inform them that I didn't receive my merchandise and that the delivery confirmation email says it was delivered to my billing address (an old address of mine)The rep informed me that the only resolution was to do a day investigation to try to retrieve the package or give me my money backMy issue is that if they can't retrieve the shoe, it is now sold out on the Neiman Marcus website and I needed to wear the shoe on Monday, July
NM online advertised November TOGETHER double visa gift card promotion, spend $get $visa gift card backFailed to deliver the GC
During last year's NM November online "Together" double gift card promotion, I bought shoe ($before tax) and scarf ($535) total $785, according NM sale promotion, I should get $visa GC back within weeksI didn't received $visa GC as NM promisedI contacted NM customer service, was told to wait one week and NM will correct the issue, then several more weeks passed, I called back a few times and no response
the NM agent I talked to could be reached at XXX-XXX-XXXX, *** reference number is XXXXXXXX
The store manager, MsBeverly Conte(sp?) called me a liar when I tried to explain why I had not been able to return timely return a dress
I tried to return a dress a few days after days had passedThe store has a return policy, however due to a serious health issue with my husband I was unable to return it within the timeI was told to talk to the manager, but when I started saying that "My husband got sick", the manager, who was already not being polite cut me off saying "They all say that" I filed an online complaint on April 14, and have repeatedly followed up with them, but to this day, a different "assistant" each time tells me they will address my complaint, but nobody ever contacts me backI have never been treated with such disrespect as a customer It would have been ok for her to say she was very sorry but there was nothing she could do - the one thing a manager at a store charging the prices Neiman Marcus charges cannot do is call a customer a liar to her face a
I registered for a Bridal registry online band I had no problemsHowever, after going into the storeI have had problems accessing the registry
This complaint is regarding wedding registryI want the amount to be expensive so it does not happen againI have mism backgroundComputer respond to action
Be careful with Neiman Marcus Gift Card eventNM cannot keep its promise
This complaint is about an order I placed during a NM Gift card event at the end of Till the time I submit this complaint, I haven't received the Gift Card as advertisedContacted the customer service more than times and every time I was told the request has been submitted and it was under reviewIn the most recent talk with customer service reps, they promised to get back to me on Wednesday, 3/22/but again, no call back at allI have been shopping in all department stores like Nordstrom, GG, and SaksSo far only shopping at NM is frustrating and customer service cannot be worseThey never solve problems but keep asking you to wait, wait, and wait again till you are out of energy or forget itMy suggestion is stay away from NM especially when there is Gift Card promotionIf you search online, you will find that NM is famous for not giving you what advertisedThey play tricks (for example, c
Owed Refund from Neiman Marcus that is still not resolved
On *** 9th I bought a $Gift Card (XXXXXXXXXXXXXXXX) using my discover ending On *** 12th my husband used that GC to purchase a $sweater (order #WNXXXXXXXXXX) He used his MasterCard to pay the remaining $That same day we received an email from NM stating that the sweater was no longer avail and they refunded my husband $on the MasterCard BUT to this day we haven't been able to receive a refund or a replacement card for the $GC that was used We are out of $
I called numerous time, and was first told that we would receive a check around 2/ no check
I called again on 2/and this time the agent Ivory Lockett informed me that she was going to work with the accounting Department to credit the $on the MasterCard used for the purchasedays later, still no credit
I called again on 2/and this time spoke with another manager, Chanel, who informed me that the accou
All six items I purchased from Neiman Marcus was extremely damaged
On August 8, I visited Neiman Marcus in California, on *** *** Blvd, Beverly Hills, CA XXXXXI used my Visa credit card and purchased a $12,Robert Cavalli Long-Sleeve Illusion Gown, Black Pattern, $25,Valentino Short-Sleeve Glitter Star-Print Midi Dress, Black, $14,Carolina Herrera Sleeveless 3D Floral-Embellished Gown, Nude, a $13,Zuhair Murad Sleeveless Embellished Gown, Coral, a $12,Elie Saab Short-Sleeve Embellished Cocktail Gown, Bottle, and a $12,Rubin Singer Strapless Mermaid Gown W/Rosette Appliquè, Black/Multi
All six of the dresses were extremely damagedI purchased them for two of my female models that work at high end clothing stores in Houston, TXMy models noticed the damages on August 9, which is the date I returned to Houston, TX
NM is not following the correct steps to complete my credit increases which could lead to identify theft I contacted NM on occasions regarding credit increases both were denied I'm fine with that however both times they didn't follow the proper channels which is to call me on the phone number listed due to my fraud alertThis is definitely unacceptable and NM seems to think its ok at some point they need to held accountable I spoke to Amber Benazeer today in which he was very rudeI reached out to him on a prior occasion for the same problem and it's the same results
I brought items online from Neiman Marcus on 1/21/But I did not received my package I did not sign itAnd Neiman Marcus reject to refund
I brought items on 1/21/from Neiman Marcus online The Long champ Nylon Shoulder Tote (NMF16_V20TU),the color is navy and the price before tax is $The La Mer Lip Balm (NMF16_C3353),the price before tax is $ The total price is $
I received the email from Neiman Marcus ,it showed the package will deliver on 1/26/But I had classes that day and I knew the package need signatureSo I put a notice on my front door for FedEx delivery courierI wrote "There is no one at home today ,please leave the package at leasing office.Thanks." My class is finished by 2:pm on Tuesday 1/26/After the class ,I searched online with FedEx system ,it showed delivered am on Tuesday 1/26/The first thing I asked the leasing office when I back to home.But they told me there is no package for me from FedExSo I che
Placed an order on 3/13/18, fedex indicated they delivered the pacakage but apt office said they never did
Made a purchase online on 3/13/18, according to fedex it was delivered 3/16/to apt office, but office said they never received itThere was another fedex package delivered and stamped at the same time, talked to the office and they said whenever they deliver package no matter 1-or other quantities they just do one signature, but assured me they only did delivered one packageNeiman has requested many of my high values package for direct signature but the deliver guy never did and just dropped them off or at my doorContacted Neiman Marcus right after, with the email replied indicating us not to worry and promised for replacement or refund, but weeks after they told us it's been denied and told us to ask neighbors!! The package was over $1700, they should've make sure delivery company not placing it at doorstep and with direct signature they should handed to me straight
I bought orders online,on the bergdorfgoodman,it is belong to the Neiman Marcus.But I did not receive.When I contact them,they said they can not issues a replacement because it is signed by an adultBut when I contact the carrier Fedex,the fedex ask me to file a claim with the shipper for refund,so I go back to conctact the shipper,the shipper said the fedex denied their claim.I am very angry with the shipper because I did not see any door tag and I did not sign any papaer,the shipper should issue the refund.And the receiver name of my order is *** ***,it is me.So I should sign *** ***,not the one shown on the paper
Order_Number: WBXXXXXXXXXX ***
I purchased two items from Last Call on 10/that were Christmas presents totaling approximately $Order Number *** - Salome Sweater (LCF18*TW7DW) and reversible quilt to rain (LCF18*TWJ0)These items did not fit, so I contacted customer service in January and asked if I could still return them, expecting and receiving a positive answerI was told by the customer service rep that as long as they received them by 01/21/I could return them for a refund to my accountI shipped both garments back to them and they received them on 01/19/2018.Last Call sent the merchandise back to me with a letter stating, "Unfortunately, after researching the merchandise we received from you on 01/19/2018, we found this merchandise was delivered on 10/28/and has been in your possession beyond a reasonable time frameTherefore, we are returning the merchandise to you at this time."I immediately called customer service and spoke to a supervisor who told me that they should not have refu
Received a USED dress that was shipped to me and the store refused to take it back!
I purchase a $Herve Ledger dress from the Fortlauderdale store -since they did not have my size the customer service rep informed me that it would be shipped directly to my house I was out of the country when the parcel arrived Upon return I opened the box to find that dress had missing tags and seemed like it had been used so I went to return it to the store the manger informed me that I could not return it because of the missing HERVE Ledger TAG I told her that is how I received the dress She still refused to take it back and know I am stuck with a dress that was worn by someone else because the sales rep that shipped it to me wasn't diligent enough to check the tags and make sure that what she was shipping to me was a new piece So NOW I am being penalized for Neiman Marcus's Incompetence and am stuck with a $dollar dress that was worn by someone else!!!
I made a qualifying purchase to receive a gift card but they manipulated the purchase and did not honor their ad
On I made a qualifying ON LINE purchase of $3,(Order #WNXXXXXXXXXXX) during their BEJEWELED EVENT (4/28-5/6) which entitled me to a $gift cardAfter waiting several months, I contacted their Customer Service Dept(8/20/18) and was told that their marketing department would contact meAgain I waited and after no response I again contacted their Customer Service Dept(9/14/18)This time, I received an explanationThey told me that because of the nature of my purchase (?) it COULD NOT be completed ON LINE and my purchased was "transferred" to a physical store who completed the transaction on which was now OUTSIDE of the promotional windowThe representative acknowledged that I WAS entitled to the gift card and she would have a supervisor review the case and they would get make with meTo date I have NOT received the card or a return call/co
Company failed to credit my PayPal with refund promised in email 6/18/Ticket #XXXXXX
Company agreed to honor special promotion for purchase of Derek Rose Navy Blue Men's Robe, original retail price $(retail price including tax), special promotion price $including taxNM billed my PayPal account for the full retail price but on 6/21/Ticket #XXXXXX sent an email verifying the correct price as $signed by *** *** followed by another email on 6/25/stating a credit had been issued for $signed by *** ** PayPal states the credit was not issued by NM and NM refused to credit my account
Neiman Marcus Last Call Website advertising 35% off everythingDiscount taken after checkoutNot true
Order number LCXXXXXXXXX
Item number ***
Date ordered: 3/24/
Payment amount $
Paid through PayPal
I called to find out why 35% was not taken off the item I orderedI was told that my item was drastically discounted already and that my item was excludedI told them there was nothing that said select itemsThey said that if I clicked on promo it shows that there are certain exclusionsThis is true, however I think this is advertising, especially since they have you go through checkout before getting the discountI think this is advertising and they should let you know upfront that select items are discountedIt should not read 35% off everythingOther sites will say select items and exclusionsThis does not
I returned an item using the provided labelThe company refuses to issue refund
I received item (dress) on July 11thIt was damaged and looked worn/used I contacted Neiman and told them I would be returningI used the return lable that they providedI waited two weeks and had not heard backI sent three emails The company did not replyI filed a dispute with Paypal The company then contacted me and told me that the label had not been activated so they could not offer refund I trusted that the label they provided me was good/validI am unable to trace or file a claim because it is their labelThey are basically the shippers and receivers They refuse to cooperate and are withholding my money with reason I am owed a refund in full
I got 300GC in BG GC eventHowever, the GC value was when I used itNM refused to reload the card
I placed an order on Bergdorfgoodman.com during their gift card event on Oct8th, 2015, and the order number is WBXXXXXXXXXXI should get Gift card in December via my emailHowever, I did not get the GC emailI then online chat with NM in December, and they told me the GC numberGC number is XXXXXXXXXXXXXXXXI did not use it until February, while I found the value was I online chat with NM in Feb4th and they told me my GC has been used in Jan13th, and the order that the GC was used on was XXXXXXXXHowever, I have never placed such an order, and the order number did not show in any of my BG or NM accountThey told me they would investigate my caseOn Feb8th, I called NM again and follow the caseThey told me they are not responsible for the GC lost or stolen, and there was nothing they could doThis time they told me the order my GC was used on was WB XXXXXXX
On 2/1/2017, I placed an online order with Neiman Marcus in the amount of $(order# XXXX XXXX ); within the same day, I called the hours phone number to cancel the order (X-XXX-XXX-XXXX) The customer service representative assured me that she canceled the order and that the total amount paid would show reversed on my online account balance; however, when I checked my Bank of America online account, a few days later, it shows the Neiman Marcus transaction is still pending, which means that the order total ( $354.70) is on hold ( account holder has no access).I am asking the Revdex.com for assistance with this matter It's unfortunate because I would have been a long term customer.Thank you,*** ***
Product_Or_Service: Women shoes
Order_Number: XXXX XXXX