Sold suit with compromised fabric, won't take responsibility
My husband and I were introduced to the brand Ermenegildo Zegna in March, as we were looking for a suit for my husband for our wedding We love the way the suit fits on my husband, so we purchased more Zegna suits from Neiman over the last years, spending over $10,on four suits Since my husband now owns so many suits, he's probably only worn each of the suits 5-times, with being a very high estimate About a month ago, my husband sat down in his car seat wearing one of the Zegna suits and the fabric on the leg COMPLETELY tore up It was not a break in the seam, but a complete rip in the fabric, probably about 12-16" long We went to the store and asked them to repair the pants, which they couldn't We wanted the salesperson to find matching pants, which they couldn't The salesperson tried to blame us for the tear in the pants, saying the pant leg may have caught on an object when all my husband
I was not notified that my order had been cancelled
I ordered a pair of sunglasses online on Friday 21/and shortly after received an order summary which outlined that I should expect my delivery by Wednesday 26/Today is Wednesday and I still had not received a tracking number so I called the customer service numberI was notified when I called that yesterday my order had been cancelledHowever, no one had bothered to contact me to let me know that my order had been cancelled and it had now been hours sinceThe woman on the phone told me that the "cancellations department" does not contact those whose orders are cancelled to inform themSo had I not called up today to enquire about a tracking number I would have never known that my order had been cancelled and would patiently be waiting for my parcel to arriveI fail to understand how a company can not let it's customers know business days after the order has been placed that it in fact being cancelledIt should not
Bergdorf Goodman canceled my two orders without any notifications and lied to me on the reasons when I noticed that and asked them why
I put two orders through Bergdorf Goodman website on Sep during their Beauty EventThe payment amount of one order is $and the other one is $They were supposed to be arrived today and tomorrowBut when I was trying to track the status on their website today, I noticed that both of the two orders got cancelled! I do not receive any emails regarding the cancellationThe only emails I received were the order summaries that tells me the estimated arrival dates of my items!
So I live chatted with an associate to ask why they cancelled my ordersShe told me that it was my bank, Chase, that cancelled my orders and I should call them for the reasonsSo I called Chase and was told that there's no pending transactions from Bergdorf Goodman and Chase did not decline any of my transaction for the past several months! At the same time, t
My identity was stolen and used to purchase item(s) from Neiman MarcusNeiman Marcus refuses to help me to get to the bottom of the fraud
My Chase business account information was used to make a fraudulent purchase from Neiman Marcus OnlineWhen I was alerted to the purchase by my bank on July 6th 4:pm I called my bank immediately at 4:pm to report the fraudApproximately months later I was alerted that the bank would not accept responsibility for the fraudulent charges and that I would have to take up the claim with Neiman MarcusI have spoken with customer care at Neiman Marcus several times over the past weeks and they refuse to help me get to the bottom of the fraudulent charge to my account from their businessThey refuse to refund my account or let me speak with anyone in the claims departmentI have my suspicions that the fraud may be coming from inside Neiman Marcus given the opaque nature of the information they will provide me and the access they will allow
Refused to return an evening dressAlthough all store return/exchange was met
Evening dressed was purchased on 7/19/2017, The dress was returned in its original condition with all tags in placeUsed visa credit card
If I can rate them 0, I would I ordered items online after I signed up for email subscription because they advertise that $coupon will be emailed after subscriptionand days later I have not received the welcome coupon I also was referred by a friend and in their website if a person refers a friend and that friend spend $50, the person who referred will get $as well as the person who spend $from the friends referral link To this day I never got my $reward and my friend who referred me never got her $neitherI live chat them from their website and the person was rude and dismissed my claim without looking into the caseI also called the main number they provided on the website and not only my questions not answered, I was told that this is under marketing department and I cannot speak to anyone on that department regarding this matterAfter days of emailing , I have not gotten my $welcome and my $reward from friend referral advertising, fraud !!!!!!, I feel cheated by this companyI will never order from them again
I placed several orders within a two week span in which all were cancelled on their endContacted them several times and got a run around and no item
On June I placed an order (WNXXXXXXXXXX) which should have arrived on June It never came and when I looked closer I noticed it was cancelledI chatted with a representative and they told me that my credit card didn't accept the transactionSo I called them (credit Card) and they informed me that it was clear and the issue was on Neiman Marcus endSo, Neiman Marcus apologized and reordered my order for me, excluding an item which was now out of stockBecause of the timing in which I needed the order, I was forced to over night that order which was on June (order WNXXXXXXXXXX) should arrive June but that order was canceled as wellI reach out to a note Neiman Marcus customer service representative and after waiting on hold for minutes, I decided to use my home phone and call back on two linesI informed t
I returned an online order in its original conditionThe company hasn't issued me refund as stated in their return policy
I placed an order on Bergdorf Goodman's online website(https://www.bergdorfgoodman.com) on December 11th, Per their return policy, item can be returned as long as it's in the original conditionThere is no specific time limit for the returnI even called their customer representatives to confirm their return policy I returned the item in its original brand-new condition using their included pre-paid return shipping label in May 13th, and the tracking record showed that the Bergdorf Goodman store received the packaged in May 16th, They were supposed to give me refunds for this order after they received the packageHowever, over months passed and nothing happened! I've been calling their customer service countless times, and none of their customer representatives have given me any updated information about the refund processIt should neve
The store took shoes I paid for and sold them to someone else TWICE and did nothing about it
I bought a pair of Chanel shoes not once, but had to go through the process two times and each time, the shoes that I paid for and belonged to me, were taken and soldI had ordered these pink Chanel chain slide sandals that I needed for an event one month in advance thinking that that would be plenty of time to get themThe first time they were ordered for me (I already paid for them and it was confirmed that they were indeed in stock and available at the store they were being sent from), I went to the store about a week and a half later thinking that they would be available for pickup because that is usually how long it takesBut, the store that promised to fulfill my order did not send shoes that I paid $for, but instead took them and sold them to someone else so they did not get sent to my local storeSo, the sales associate was very helpful, attentive, and apologetic about the s
Cancelled my order with no legitimate reason; Bad customer service
On September 15th, I placed two orders onlineThe order numbers are: WBXXXXXXXXXX and WBXXXXXXXXXXI will refer to them as the first order and the second order, respectively
The two orders have not been shipped for a weekDuring this week, I called several times to ask if there is anything I could help to expedite the processBut every time I was just told that my orders are under manual review and I need to wait
The following complaint is regarding the first order (WBXXXXXXXXXX) :
On September 23rd, I received an email saying that the first order was cancelled (without a legitimate reason)I contacted customer service through BG online chat immediately to ask why they cancelled my order, and a representative named Calandria Bsaid "because we were unable to reach you regarding additional information needed to process the order"However, no one from Bergdorf Goodman has ever contacted me to seek for a
Neiman marcus digital gift card was stolen and used by someone elseThey cannot provide the information of stolen purchase and I need my refund ASAP!
I made a purchase of two $digital neiman marcus gift cards at 9/25/The order number is WNXXXXXXXXXXX and the gift cards were delivered to my email(***@gmail.com) at 9/26/However, when I tried to used the card at 10/30/around 4pm, I found the balance of one $digital gift card was $0!! Later I called the customer service of neiman marcus, they told me the card was used by someone else at 10/29/and they cannot tell me the details about the stolen purchaseThey said there will be a investigation and they will contact me laterI trusted them and chose to wait their responseHOWEVER! JUST AFTER A FEW HOURS! Around 11:30pm at 10/30/I found the other $digital gift card was stolen as well!! The balance is 0!! I cannot believe what happened! I need my refund as soon as possible and I will never purch
Neiman Marcus doesn't honor the promotion
On September 21st, I made an online purchase as there was a double point promotionAll items I purchased are qualify for the promotionI should get $gift card for this purchaseThe order number is: WNXXXXXXXXXXThey said the gift card will be emailed to me in 8weeks but I don't receive it after monthsThen, I called the customer service and was told I can only get $instead of I have the screen shot to show this double point promotion and receipt for the qualified purchaseI want my $gift card!
I purchased a Chanel mini woc when I was traveling in Las Vegas and I change my mind and wanted to return it in Seattle but they won't let me do that
I paid $to buy a Chanel 18A pearl my shoulder mini French woc in black model number XXXX-XX-XX-XXXXXXXXXXXX from Las Vegas Neiman Marcus with XXXXXX XXXX XXXX XXXXX on 07/15/While I was looking inside the store the sales associate kept selling the wallet to meAfter a while I decided to buy it and when I was paying, he asked me to apply the Neiman Marcus credit card which I wasn't really want to get it but I didThe associate never provided the details regarding of the credit cardThat's why I closed it once I get back to Seattle and I am not really happy about pulling my credit report
When I was there getting this wallet, I did ask the associate to get me a brand new one and he did all the packaging for meI have never opened or used the wallet at ALL after I purchased it because I was unsure of keeping it or not
I placed an order on October 20, and had the order cancelled by the company on October 24,
I placed an order through neimanmarcus.com on October 20, for an Yves Saint Laurent small crossbody bagThe order (WNXXXXXXXXXX) went through without a problem, my credit card was charged, I received an email confirmation, and my estimated date of delivery was noted as October 26, I spoke with a Neiman Marcus representative over the phone on October 22, 2016, and she informed me the item would be shipping to me from the FtLauderdale store with a now delayed estimated delivery date of October 31, given the far location of the itemShe said a tracking number would be emailed to me shortlyOn October 24, I received a cancellation email from Neiman Marcus stating my item was "too popular" and that they would not be able to fulfill my order
Bergdorf Goodman does not honor SKII beauty offer (gift with purchase) they are marketing on their website
I placed an online order with Bergdorf Goodman on 9/15/and the order number is WBXXXXXXXXXXThis order qualifies for a SKII gift (see detail below) they are marketing on their web site and the gift also showed up in my shopping cart automaticallyHowever, the gift disappeared after I finished checking outOn 9/16/18, the SKII beauty offer is still available on Bergdorf Goodman site and it says it's for any $purchaseI called their customer service on 9/16/around 11:AM CST (talked to an unknown male customer service person and the supervisor - Amakari)They offered no explanation as why the gift disappeared after I finished checkout other than my order is not qualified for this offerThey also agreed that they could see this offer but offered no explanation/or helpIf this offer is not for "ALL" SKII products, Bergdorf Goodman needs to include the info
I have bought designer purses online and have no Dust BagsEither send me these designer dust bag, or send me a Neiman Marcus Dust Bag or $
My Burberry was put in a ZIPLOCK BagI have bought designer purses online and have no Dust BagsEither send me these designer dust bags, or send me a Neiman Marcus Dust Bag or give me $I can buy a dust for $each
WN-Prada Dust Bag Missing
WN- Burberry Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Burberry Dust Bag Missing
WN9998025157- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Burberry Shoes Dust Bag Missing
WN- Burberry Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Valentino Dust Bag Missing
WN
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card rewardBut I didn't
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card reward
On 05/14/2018, I received the order and noticed that one product in the order was an expired itemSo I contacted the customer service through online chatThe representative Jairo E agreed to adjusted the price for the expired productBefore he processed, I confirmed with him that the gift card reward would not be affected
On 06/07/2018, I chatted with Maria F about the gift card amountAnd she confirmed that it will be $gift card and filed note for me
However, I still didn't receive the $125, which should be sent by 07/I contacted the customer service for more than timesBut they were either just copying some general information to me, or just requiring me to wait
I placed th
Today I placed an order for buy one get one freeBoth of my items were qualifying items, but the representative could not use the code
Honestly, as of lately it has been difficult purchasing items at Neiman MarcusIt seems like the company is making it difficult for customers to even shop with themToday I placed an order- XXXXXXXX which both were qualifying items to the promotionThe promotion code was not used on the orderWhen instances like this happens, it truely makes me reconsider shopping at a retailer that makes me feel like my time is not valuable
Fraud Advertising, placed orders including items in Black Friday, most of them turn to out of stock after the orders were placed
Placed orders including items during black Friday, most of them turn to out of stock after that, called customer service, waited for mins fking bh put me on hold for and half hour
Order number WBXXXXXXXXXX was got cancel, however I did not receive my gift card refund
Order number WBXXXXXXXXXX was got cancel, however I did not receive my gift card refundI called a lot of times, they said the new gift card was issued on 12/12, however I did not receive itMerchant Need fix the problem ASAP
Sold suit with compromised fabric, won't take responsibility
My husband and I were introduced to the brand Ermenegildo Zegna in March, as we were looking for a suit for my husband for our wedding We love the way the suit fits on my husband, so we purchased more Zegna suits from Neiman over the last years, spending over $10,on four suits Since my husband now owns so many suits, he's probably only worn each of the suits 5-times, with being a very high estimate About a month ago, my husband sat down in his car seat wearing one of the Zegna suits and the fabric on the leg COMPLETELY tore up It was not a break in the seam, but a complete rip in the fabric, probably about 12-16" long We went to the store and asked them to repair the pants, which they couldn't We wanted the salesperson to find matching pants, which they couldn't The salesperson tried to blame us for the tear in the pants, saying the pant leg may have caught on an object when all my husband
I was not notified that my order had been cancelled
I ordered a pair of sunglasses online on Friday 21/and shortly after received an order summary which outlined that I should expect my delivery by Wednesday 26/Today is Wednesday and I still had not received a tracking number so I called the customer service numberI was notified when I called that yesterday my order had been cancelledHowever, no one had bothered to contact me to let me know that my order had been cancelled and it had now been hours sinceThe woman on the phone told me that the "cancellations department" does not contact those whose orders are cancelled to inform themSo had I not called up today to enquire about a tracking number I would have never known that my order had been cancelled and would patiently be waiting for my parcel to arriveI fail to understand how a company can not let it's customers know business days after the order has been placed that it in fact being cancelledIt should not
Bergdorf Goodman canceled my two orders without any notifications and lied to me on the reasons when I noticed that and asked them why
I put two orders through Bergdorf Goodman website on Sep during their Beauty EventThe payment amount of one order is $and the other one is $They were supposed to be arrived today and tomorrowBut when I was trying to track the status on their website today, I noticed that both of the two orders got cancelled! I do not receive any emails regarding the cancellationThe only emails I received were the order summaries that tells me the estimated arrival dates of my items!
So I live chatted with an associate to ask why they cancelled my ordersShe told me that it was my bank, Chase, that cancelled my orders and I should call them for the reasonsSo I called Chase and was told that there's no pending transactions from Bergdorf Goodman and Chase did not decline any of my transaction for the past several months! At the same time, t
My identity was stolen and used to purchase item(s) from Neiman MarcusNeiman Marcus refuses to help me to get to the bottom of the fraud
My Chase business account information was used to make a fraudulent purchase from Neiman Marcus OnlineWhen I was alerted to the purchase by my bank on July 6th 4:pm I called my bank immediately at 4:pm to report the fraudApproximately months later I was alerted that the bank would not accept responsibility for the fraudulent charges and that I would have to take up the claim with Neiman MarcusI have spoken with customer care at Neiman Marcus several times over the past weeks and they refuse to help me get to the bottom of the fraudulent charge to my account from their businessThey refuse to refund my account or let me speak with anyone in the claims departmentI have my suspicions that the fraud may be coming from inside Neiman Marcus given the opaque nature of the information they will provide me and the access they will allow
Refused to return an evening dressAlthough all store return/exchange was met
Evening dressed was purchased on 7/19/2017, The dress was returned in its original condition with all tags in placeUsed visa credit card
If I can rate them 0, I would I ordered items online after I signed up for email subscription because they advertise that $coupon will be emailed after subscriptionand days later I have not received the welcome coupon I also was referred by a friend and in their website if a person refers a friend and that friend spend $50, the person who referred will get $as well as the person who spend $from the friends referral link To this day I never got my $reward and my friend who referred me never got her $neitherI live chat them from their website and the person was rude and dismissed my claim without looking into the caseI also called the main number they provided on the website and not only my questions not answered, I was told that this is under marketing department and I cannot speak to anyone on that department regarding this matterAfter days of emailing , I have not gotten my $welcome and my $reward from friend referral advertising, fraud !!!!!!, I feel cheated by this companyI will never order from them again
I placed several orders within a two week span in which all were cancelled on their endContacted them several times and got a run around and no item
On June I placed an order (WNXXXXXXXXXX) which should have arrived on June It never came and when I looked closer I noticed it was cancelledI chatted with a representative and they told me that my credit card didn't accept the transactionSo I called them (credit Card) and they informed me that it was clear and the issue was on Neiman Marcus endSo, Neiman Marcus apologized and reordered my order for me, excluding an item which was now out of stockBecause of the timing in which I needed the order, I was forced to over night that order which was on June (order WNXXXXXXXXXX) should arrive June but that order was canceled as wellI reach out to a note Neiman Marcus customer service representative and after waiting on hold for minutes, I decided to use my home phone and call back on two linesI informed t
I returned an online order in its original conditionThe company hasn't issued me refund as stated in their return policy
I placed an order on Bergdorf Goodman's online website(https://www.bergdorfgoodman.com) on December 11th, Per their return policy, item can be returned as long as it's in the original conditionThere is no specific time limit for the returnI even called their customer representatives to confirm their return policy I returned the item in its original brand-new condition using their included pre-paid return shipping label in May 13th, and the tracking record showed that the Bergdorf Goodman store received the packaged in May 16th, They were supposed to give me refunds for this order after they received the packageHowever, over months passed and nothing happened! I've been calling their customer service countless times, and none of their customer representatives have given me any updated information about the refund processIt should neve
The store took shoes I paid for and sold them to someone else TWICE and did nothing about it
I bought a pair of Chanel shoes not once, but had to go through the process two times and each time, the shoes that I paid for and belonged to me, were taken and soldI had ordered these pink Chanel chain slide sandals that I needed for an event one month in advance thinking that that would be plenty of time to get themThe first time they were ordered for me (I already paid for them and it was confirmed that they were indeed in stock and available at the store they were being sent from), I went to the store about a week and a half later thinking that they would be available for pickup because that is usually how long it takesBut, the store that promised to fulfill my order did not send shoes that I paid $for, but instead took them and sold them to someone else so they did not get sent to my local storeSo, the sales associate was very helpful, attentive, and apologetic about the s
Cancelled my order with no legitimate reason; Bad customer service
On September 15th, I placed two orders onlineThe order numbers are: WBXXXXXXXXXX and WBXXXXXXXXXXI will refer to them as the first order and the second order, respectively
The two orders have not been shipped for a weekDuring this week, I called several times to ask if there is anything I could help to expedite the processBut every time I was just told that my orders are under manual review and I need to wait
The following complaint is regarding the first order (WBXXXXXXXXXX) :
On September 23rd, I received an email saying that the first order was cancelled (without a legitimate reason)I contacted customer service through BG online chat immediately to ask why they cancelled my order, and a representative named Calandria Bsaid "because we were unable to reach you regarding additional information needed to process the order"However, no one from Bergdorf Goodman has ever contacted me to seek for a
Neiman marcus digital gift card was stolen and used by someone elseThey cannot provide the information of stolen purchase and I need my refund ASAP!
I made a purchase of two $digital neiman marcus gift cards at 9/25/The order number is WNXXXXXXXXXXX and the gift cards were delivered to my email(***@gmail.com) at 9/26/However, when I tried to used the card at 10/30/around 4pm, I found the balance of one $digital gift card was $0!! Later I called the customer service of neiman marcus, they told me the card was used by someone else at 10/29/and they cannot tell me the details about the stolen purchaseThey said there will be a investigation and they will contact me laterI trusted them and chose to wait their responseHOWEVER! JUST AFTER A FEW HOURS! Around 11:30pm at 10/30/I found the other $digital gift card was stolen as well!! The balance is 0!! I cannot believe what happened! I need my refund as soon as possible and I will never purch
Neiman Marcus doesn't honor the promotion
On September 21st, I made an online purchase as there was a double point promotionAll items I purchased are qualify for the promotionI should get $gift card for this purchaseThe order number is: WNXXXXXXXXXXThey said the gift card will be emailed to me in 8weeks but I don't receive it after monthsThen, I called the customer service and was told I can only get $instead of I have the screen shot to show this double point promotion and receipt for the qualified purchaseI want my $gift card!
I purchased a Chanel mini woc when I was traveling in Las Vegas and I change my mind and wanted to return it in Seattle but they won't let me do that
I paid $to buy a Chanel 18A pearl my shoulder mini French woc in black model number XXXX-XX-XX-XXXXXXXXXXXX from Las Vegas Neiman Marcus with XXXXXX XXXX XXXX XXXXX on 07/15/While I was looking inside the store the sales associate kept selling the wallet to meAfter a while I decided to buy it and when I was paying, he asked me to apply the Neiman Marcus credit card which I wasn't really want to get it but I didThe associate never provided the details regarding of the credit cardThat's why I closed it once I get back to Seattle and I am not really happy about pulling my credit report
When I was there getting this wallet, I did ask the associate to get me a brand new one and he did all the packaging for meI have never opened or used the wallet at ALL after I purchased it because I was unsure of keeping it or not
I placed an order on October 20, and had the order cancelled by the company on October 24,
I placed an order through neimanmarcus.com on October 20, for an Yves Saint Laurent small crossbody bagThe order (WNXXXXXXXXXX) went through without a problem, my credit card was charged, I received an email confirmation, and my estimated date of delivery was noted as October 26, I spoke with a Neiman Marcus representative over the phone on October 22, 2016, and she informed me the item would be shipping to me from the FtLauderdale store with a now delayed estimated delivery date of October 31, given the far location of the itemShe said a tracking number would be emailed to me shortlyOn October 24, I received a cancellation email from Neiman Marcus stating my item was "too popular" and that they would not be able to fulfill my order
Bergdorf Goodman does not honor SKII beauty offer (gift with purchase) they are marketing on their website
I placed an online order with Bergdorf Goodman on 9/15/and the order number is WBXXXXXXXXXXThis order qualifies for a SKII gift (see detail below) they are marketing on their web site and the gift also showed up in my shopping cart automaticallyHowever, the gift disappeared after I finished checking outOn 9/16/18, the SKII beauty offer is still available on Bergdorf Goodman site and it says it's for any $purchaseI called their customer service on 9/16/around 11:AM CST (talked to an unknown male customer service person and the supervisor - Amakari)They offered no explanation as why the gift disappeared after I finished checkout other than my order is not qualified for this offerThey also agreed that they could see this offer but offered no explanation/or helpIf this offer is not for "ALL" SKII products, Bergdorf Goodman needs to include the info
I have bought designer purses online and have no Dust BagsEither send me these designer dust bag, or send me a Neiman Marcus Dust Bag or $
My Burberry was put in a ZIPLOCK BagI have bought designer purses online and have no Dust BagsEither send me these designer dust bags, or send me a Neiman Marcus Dust Bag or give me $I can buy a dust for $each
WN-Prada Dust Bag Missing
WN- Burberry Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Burberry Dust Bag Missing
WN9998025157- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Burberry Shoes Dust Bag Missing
WN- Burberry Dust Bag Missing
WN- Tory Burch Dust Bag Missing
WN- Valentino Dust Bag Missing
WN
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card rewardBut I didn't
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card reward
On 05/14/2018, I received the order and noticed that one product in the order was an expired itemSo I contacted the customer service through online chatThe representative Jairo E agreed to adjusted the price for the expired productBefore he processed, I confirmed with him that the gift card reward would not be affected
On 06/07/2018, I chatted with Maria F about the gift card amountAnd she confirmed that it will be $gift card and filed note for me
However, I still didn't receive the $125, which should be sent by 07/I contacted the customer service for more than timesBut they were either just copying some general information to me, or just requiring me to wait
I placed th
Today I placed an order for buy one get one freeBoth of my items were qualifying items, but the representative could not use the code
Honestly, as of lately it has been difficult purchasing items at Neiman MarcusIt seems like the company is making it difficult for customers to even shop with themToday I placed an order- XXXXXXXX which both were qualifying items to the promotionThe promotion code was not used on the orderWhen instances like this happens, it truely makes me reconsider shopping at a retailer that makes me feel like my time is not valuable
Fraud Advertising, placed orders including items in Black Friday, most of them turn to out of stock after the orders were placed
king b
h put me on hold for and half hour
Placed orders including items during black Friday, most of them turn to out of stock after that, called customer service, waited for mins f
Order number WBXXXXXXXXXX was got cancel, however I did not receive my gift card refund
Order number WBXXXXXXXXXX was got cancel, however I did not receive my gift card refundI called a lot of times, they said the new gift card was issued on 12/12, however I did not receive itMerchant Need fix the problem ASAP