I was not notified that my order had been cancelled
I ordered a pair of sunglasses online on Friday 21/and shortly after received an order summary which outlined that I should expect my delivery by Wednesday 26/Today is Wednesday and I still had not received a tracking number so I called the customer service numberI was notified when I called that yesterday my order had been cancelledHowever, no one had bothered to contact me to let me know that my order had been cancelled and it had now been hours sinceThe woman on the phone told me that the "cancellations department" does not contact those whose orders are cancelled to inform themSo had I not called up today to enquire about a tracking number I would have never known that my order had been cancelled and would patiently be waiting for my parcel to arriveI fail to understand how a company can not let it's customers know business days after the order has been placed that it in fact being cancelledIt should not
I feel targeted and this is offending me
Today I placed an order of roughly $I placed it well before noon which is when the cut off is for the packagesI called to get a tracking numberI was advised executive services is looking into my orderI asked why, the representative could not tell me why but explained that corporate put a hold on my order for executive services to look at itThis is not the first time this has happenedI had to wait onnhold for minutes to still get no answers about this holdI am absolutely disgusted, this is shamefulIt should be easy- inorder a product I have the money to pay for it and it is shippedThis hold is causing a delay in my package arriving to meI feel completely offended and targeted as to why there is a hold on this orderI feel as though I am being treated differently from other customersI am a level card holder who spends thousands of dollars a year hereThis hold needs to be removed, and all future holds on any
Shipped the wrong and can't exchangeCancelled one item of order that I can't get the gift card
I placed the order#XXXXXXXX online of Neiman MarcusThis order was qualify for a promotional gift cardBut they cancelled the footsie in my order that I can't recieved the double gift card of the double gift card event on 4/It said I would got double gift card if I purchased included both appearl and shoesBut the The worse, I just found they sent the wrong color of the shoes to meAnd I can't exchange it because it's no longer in stockThere's every reason to believe that they sent the wrong color deliberatelyBecause I coudn't place the order online then ordered by phoneI've recieved more than emails to confirm my order information
Neiman Marcus has the terrible customer servicesThey cut off my gift card amount from the promotion, ignored my calls, and refused to contact me
I joined the January 2017's promotion: JANGCThis promotion reward the customers with $gift card if the customers purchased over $in one orderIn order to meet the requirement of $2000, I picked one Giorgio Armani's lip magnet to meet the requirement of an order which is over $before taxI have received all the items from the order except the lip magnetI have waited for over a month, and suddenly the company just cancelled the order of lip magnetThis means that my order was not able to meet the $requirement in order to get the $gift cardI called the customer services to complain the problem that I should still qualify for the gift card because this was not my fault, the company should take the responsibility because I was able to purchased the order without any problem, and it was the company's fault by canc
I bought Women Aventus perfume as a giftTurned out because of NM's listing error, it is Men's cologneThey refused to redeem for their mistake
- I have been NM's customer since Not too long, but not that short either
- This is for order #WNXXXXXXXXXXX, dated 08/26/for Creed Aventus ML
Below was what happenedI tried to communicate exactly the same with Online customer service, but they refused to give me a solution, even after admitting that the mistake was from Neiman Marcus
- I was interested in purchasing a Women's Creed Aventus Flacon as a gift for coworkerAs I did a search for the item online, the item in the order (code: *** showed up in the resultsMy keyword was "Creed Aventus for women"The results were confusing at first, because the filter showed both for Men, and for Beauty
- I sorted out "For beauty", my item was thereI sorted out "For men", my item was NOT thereTherefore, I decided to pull the trigger and trust Neiman Marcus
When I have used a gift card to purchase, and I have got a cancel order because I bought the gift card from a other website, and the card has been signed by another personNeiman Marcus refused to refund the money back, and they said the money only can be refund to the original card holderAfter my order getting cancel, I resold the rest of money of that gift card to another person, and he didn't get cancel when he bought something
Product_Or_Service: Dyson Supersonic Holiday F
Order_Number: WNXXXXXXXXXXX
advertising on the delivery option and customer representative keep giving out infomration
I placed an order of wallets on 03/07/16, the reason I bought from Neiman Marcus is because they offer a same day delivery option and this gift is for my husband's birthday and anniversary The online shows cut off time for same day delivery is CST and there is a small words shows local time so I chat wiht online representative just to make sure and I was told it is based on local time So I placed the order at 11am on 3/7/and nothing happened so I waited and waited until almost 5pm and I chat online again Then I was told that I order after the cut off time so it will be deliver the next day which will be on 3/ So I was a little upset but it was fine since today is our big day to celebrate and today I waited until 3pm, nobody called at all so I chat online again the representative told me your estimated arrival will be 3/via Fedex I said why was that and he can't a
The Neiman Marcus gift card was used by others, but the company said it was not responsible for it
My sister gave me a Neiman Marcus gift card (equivalent to $ 500.00)It had a perfect value when I checked its balance on But when I tried to make a purchase on the balance was $ I called customer service, and Neiman Marcus said he could do nothingmy gift card number is XXXX-XXXX-XXXX-XXXX pin # I hope they will do something about it
Customer return for store credit or exchange was declined
On 08/16/2016, I tried to return a men's necktie back to Neiman Marcus department Store located in Oak Brook, IL The necktie was clearly labeled as a Neiman Marcus item Since it was a gift from someone else, I was not able to produce a return receipt I asked for a refund, store credit or even exchange and it was declined stating that it is an old product No other reasons were given The average cost for a tie at this store is $ We are asking for a refund or store credit or even exchange at this point
Bergdorf Goodman canceled my two orders without any notifications and lied to me on the reasons when I noticed that and asked them why
I put two orders through Bergdorf Goodman website on Sep during their Beauty EventThe payment amount of one order is $and the other one is $They were supposed to be arrived today and tomorrowBut when I was trying to track the status on their website today, I noticed that both of the two orders got cancelled! I do not receive any emails regarding the cancellationThe only emails I received were the order summaries that tells me the estimated arrival dates of my items!
So I live chatted with an associate to ask why they cancelled my ordersShe told me that it was my bank, Chase, that cancelled my orders and I should call them for the reasonsSo I called Chase and was told that there's no pending transactions from Bergdorf Goodman and Chase did not decline any of my transaction for the past several months! At the same time, t
Bergdorf Goodman online store failed to publish its promotion policy correctly, which leads to my $loss in store gift card
In October Bergdorf Goodman online store was putting on a promotion, which promises $gift card on purchases $1,and moreOn the fine print of this promotion it clearly says the promotion is up to one gift card per personAnd it gives no further limitation such as per account or per householdAttracted by the promotion, my wife and I placed two separate orders, in the amount of $1,and $1,020, respectivelyOrder numbers for them are WBXXXXXXXXXX and WBXXXXXXXXXXI am paying with my own Amex Platinum card while my wife, for her convenience, also paid with that card with my permissionBoth orders were shipped to our home address under her nameThe names on the billing and shipping addresses constitute proof that both of us, as two individual persons, are involved in these two orders
However BG representative only issued one gift card,
ONLINE BANNER ON TOP OF PAGE STATES FREE SHIPPING FREE RETURNS EVERYDAY THERE IS NO DISCLAIMER OR ASTERISK TO ADVISE TO LOOK FOR FURTHER INFO
TODAY, 5/31/18, I COMPLETED ON LINE FORMS TO RETURN ITEMS TO NEIMAN MARCUS COMPANY EMAILED ME RETURN LABELS, WITH RETURN FEE OF $PER LABEL I CALLED NEIMAN MARCUS AND WAS TOLD I NEED TO READ THE RETURN POLICY I ADVISED THERE WAS NOTHING IN THE "FREE SHIPPING FREE RETURNS EVERYDAY" BANNER TO DIRECT ME TO LOOK AT THE RETURN POLICY I WAS REPEATEDLY ADVISED TO LOOK AT THE RETURN POLICY I ASKED IF I WAS THE FIRST CUSTOMER TO EVER POINT THIS OUT AND WAS TOLD, "NO, WE HEAR THIS ALL THE TIME." I FIND THIS TO BE DECEPTIVE ADVERTISING AND UNETHICAL NEIMAN MARCUS IS OBVIOUSLY AWARE OF THIS DECEPTIVE PRACTICE, YET THEY CONTINUE TO PUBLICIZE FREE RETURNS THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER
I am gonna complain Bergdorf *** online store
I made two orders last month, while none has been shippedI asked abouttimes, and they lie
I made two orders on 09/13/and 09/13/2017, but until today, 10/05/2016, they have not shipped either of the orderDuring this time, I contacted the service more than times, they usually gave me an expected delivery date but the package never came
This morning, I checked the order status, found out one of the order is cancelledYesterday, a guy from BG told me I will receive the order today! So I asked them why they cancelled my orderThey said customer can only have one gift set and I have twoWhen I made the order, the two gift set is in my cart automatically, because I spend enough money on two brandsThey added the gift sets in my cart, and now, they do not want to give them to me, so they cancelled my orderI do not understand, because my friend made orders on BG too, she bought things on BG before, but I am a
I contacted the customer service about times about my orderThey never shipped my order
I placed an order on 2016/11/The order number is WNXXXXXXXXXXI received an email that a gift-with-purchase was back orderedThen I contacted the online customer service and told them that I wanted the available items shipped separatelyThe representative told me that she made the request for me and the order was being processedThe back ordered item will be shipped once it's availableEverything seems fine to meThey told me the approximate arrival date of my order was 11/17/Then I checked my order status now and then and it never changedSo I contacted the online customer service several times and they told me a new arrival date of my order which is 11/22/They didn't give me a reason why my order was delayedEvery time they told me that the available items would be shipped separatelyToday I checked my order status againSince the approximate delivery date is days
I purchased two pairs of jeans and kept getting sent shirtsI was told I would receive the correct items but never did
I ordered two pairs of Balmain black studded jeans on 2/7/My order number was WNXXXXXXXXXXXWhen I finally received the package for the order, there were two Balmain black shirts in there instead of jeansSo, I called customer service and the representative apologized and said she would send out replacements and I sent back the two shirts that I received, but she said one size was not available so she just sent one and she made sure to put a note so that the packers would make sure to send jeans and not a shirt againWhen I received the package that was supposed to have the jeans in it, it was again the same Balmain black shirt instead of jeans, even though on the receipt it clearly had the note that the representative put on the orderSo, I called yet again and was told by I believe a representative named Monica that she will put out a search for the correc
Returns Dept.will not allow me to return a blouse that is coming apart at the placket due to manufacturer's defect
I ordered an Elie Tahari blouse from NM website on May
Order number WNXXXXXXXXXXI
sleeveless layered blouse - size S
paid for with Visa credit card ending in
I liked it enough to keep it and have it taken in on the sides as it was too bigThe alterations cost me another $I have worn it twice and haven't yet cleaned it
Yesterday (July 11, 2016), I noticed that the placket on the front is pulling away and coming lose in two places, and the material is fraying there It appears that there simply wasn't enough material in the seam to hold the manufacturer's stitchingThe problem in this area has nothing to do with the alteration as it is a very roomy style and does not pull at allThe blouse was simply not made correctly by the manufacturer,
NM's customer service will not accept return of altered merchandise This makes perfect sense exce
The original amount of the order was which was qualified to get a $gift cardNM cancelled one item without notifying I might be disqualified
Problem Date: 04/17/
Purchase Date: 04/05/
Order Number: WNXXXXXXXXXXX
Order Amount: $
Payment Amount: $
Payment Method: Visa
I placed an online order on NM (04/05/2018) during its event timeIt said that if a customer purchased at least $on cosmetics or other regular-price products, he/she would be qualified to get a $gift cardThe original amount of my order was $HoweverFew days later, NM cancelled one item without informing me that it might make me disqualified to have the gift cardAnd when I noticed that the item was cancelled, I immediately contact NMThey told me that I was still on active status to get the gift cardSo I just kept the orderYesterday when I was surfing online, I found some one have similar experience on NMAt first, NM tells them that the item price changed/item
Writing to ask Neiman Marcus not sell fake products to customers and ask their customer services to do some researches before replying to customers
Hi,
I recently purchased an order online from Neiman Marcus and I found out that the shoes are fake, and it was not authentic at allSo I took some pictures and sent out an email to Neiman Marcus with those picturesThe email is here:
Hi,
I am writing to get my money back for these FAKE shoes and ask you not to sell them to another people after I return them!!!
Recently I purchased a Manolo Blahnik shoes from Neiman MarcusI got the shoes today; however, I found out it was totally different than what I have had before! By comparing with another Manolo Blahnik shoes, I am sure these are FAKE shoes! I added some pictures, you can see it clearly that the quality of this shoes is extremely bad!
I was very disappointed that Neiman Marcus is selling fake products to their customersThis is unacceptable for a big companyYou should
I was garanten a $refund After two times of trying to receive the refund and not receiving anything I have decided to file a complaint
CUSTOMER XXXXXXXX
order WNXXXXXXXXXX
I ordered a gift on 3/17/ It did not ship as requested and paid for, so Neiman Marcus issue me a $credit Although they confirmed this credit they never sent a check or credited my account After emailing them and asking, they said a check would be mailed out After still receiving nothing, I emailed again and still have not received anything in the mail I have received emails from *** *** and *** Click, but have received no check in the mail Please help me receive my credit and hold Neiman accountable I feel bad for other customers who do not complain and Neiman games the system by not issuing refunds
BG is not doing business with me because my address is on their blacklist which has nothing to do with me, no investigation or release is given
I placed an order WBXXXXXXXXXX with BG on 09/13/Order was cancelled without any notificationCalled executive service department (number: X-XXX-XXX-XXXX) to ask for reasonI was told by a supervisor that BG/Neiman Marcus decides they are not going to do business with me because my address is on their blacklistSeems like people before lived in my current address had fraud return with them so this address was blacklisted since April I said to the service rep that I didn't know and this is apartment address and I just moved in month agoHow could you cancel my order without any notices and blacklisted my address before I move inI still have some Neiman gift card, can I use them? That rep said unfortunately you can't use themI asked if they can investigate and release my address, rep still said they can't guarantee and she w
I was not notified that my order had been cancelled
I ordered a pair of sunglasses online on Friday 21/and shortly after received an order summary which outlined that I should expect my delivery by Wednesday 26/Today is Wednesday and I still had not received a tracking number so I called the customer service numberI was notified when I called that yesterday my order had been cancelledHowever, no one had bothered to contact me to let me know that my order had been cancelled and it had now been hours sinceThe woman on the phone told me that the "cancellations department" does not contact those whose orders are cancelled to inform themSo had I not called up today to enquire about a tracking number I would have never known that my order had been cancelled and would patiently be waiting for my parcel to arriveI fail to understand how a company can not let it's customers know business days after the order has been placed that it in fact being cancelledIt should not
I feel targeted and this is offending me
Today I placed an order of roughly $I placed it well before noon which is when the cut off is for the packagesI called to get a tracking numberI was advised executive services is looking into my orderI asked why, the representative could not tell me why but explained that corporate put a hold on my order for executive services to look at itThis is not the first time this has happenedI had to wait onnhold for minutes to still get no answers about this holdI am absolutely disgusted, this is shamefulIt should be easy- inorder a product I have the money to pay for it and it is shippedThis hold is causing a delay in my package arriving to meI feel completely offended and targeted as to why there is a hold on this orderI feel as though I am being treated differently from other customersI am a level card holder who spends thousands of dollars a year hereThis hold needs to be removed, and all future holds on any
Shipped the wrong and can't exchangeCancelled one item of order that I can't get the gift card
I placed the order#XXXXXXXX online of Neiman MarcusThis order was qualify for a promotional gift cardBut they cancelled the footsie in my order that I can't recieved the double gift card of the double gift card event on 4/It said I would got double gift card if I purchased included both appearl and shoesBut the The worse, I just found they sent the wrong color of the shoes to meAnd I can't exchange it because it's no longer in stockThere's every reason to believe that they sent the wrong color deliberatelyBecause I coudn't place the order online then ordered by phoneI've recieved more than emails to confirm my order information
Neiman Marcus has the terrible customer servicesThey cut off my gift card amount from the promotion, ignored my calls, and refused to contact me
I joined the January 2017's promotion: JANGCThis promotion reward the customers with $gift card if the customers purchased over $in one orderIn order to meet the requirement of $2000, I picked one Giorgio Armani's lip magnet to meet the requirement of an order which is over $before taxI have received all the items from the order except the lip magnetI have waited for over a month, and suddenly the company just cancelled the order of lip magnetThis means that my order was not able to meet the $requirement in order to get the $gift cardI called the customer services to complain the problem that I should still qualify for the gift card because this was not my fault, the company should take the responsibility because I was able to purchased the order without any problem, and it was the company's fault by canc
I bought Women Aventus perfume as a giftTurned out because of NM's listing error, it is Men's cologneThey refused to redeem for their mistake
- I have been NM's customer since Not too long, but not that short either
- This is for order #WNXXXXXXXXXXX, dated 08/26/for Creed Aventus ML
Below was what happenedI tried to communicate exactly the same with Online customer service, but they refused to give me a solution, even after admitting that the mistake was from Neiman Marcus
- I was interested in purchasing a Women's Creed Aventus Flacon as a gift for coworkerAs I did a search for the item online, the item in the order (code: *** showed up in the resultsMy keyword was "Creed Aventus for women"The results were confusing at first, because the filter showed both for Men, and for Beauty
- I sorted out "For beauty", my item was thereI sorted out "For men", my item was NOT thereTherefore, I decided to pull the trigger and trust Neiman Marcus
When I have used a gift card to purchase, and I have got a cancel order because I bought the gift card from a other website, and the card has been signed by another personNeiman Marcus refused to refund the money back, and they said the money only can be refund to the original card holderAfter my order getting cancel, I resold the rest of money of that gift card to another person, and he didn't get cancel when he bought something
Product_Or_Service: Dyson Supersonic Holiday F
Order_Number: WNXXXXXXXXXXX
advertising on the delivery option and customer representative keep giving out infomration
I placed an order of wallets on 03/07/16, the reason I bought from Neiman Marcus is because they offer a same day delivery option and this gift is for my husband's birthday and anniversary The online shows cut off time for same day delivery is CST and there is a small words shows local time so I chat wiht online representative just to make sure and I was told it is based on local time So I placed the order at 11am on 3/7/and nothing happened so I waited and waited until almost 5pm and I chat online again Then I was told that I order after the cut off time so it will be deliver the next day which will be on 3/ So I was a little upset but it was fine since today is our big day to celebrate and today I waited until 3pm, nobody called at all so I chat online again the representative told me your estimated arrival will be 3/via Fedex I said why was that and he can't a
The Neiman Marcus gift card was used by others, but the company said it was not responsible for it
My sister gave me a Neiman Marcus gift card (equivalent to $ 500.00)It had a perfect value when I checked its balance on But when I tried to make a purchase on the balance was $ I called customer service, and Neiman Marcus said he could do nothingmy gift card number is XXXX-XXXX-XXXX-XXXX pin # I hope they will do something about it
Customer return for store credit or exchange was declined
On 08/16/2016, I tried to return a men's necktie back to Neiman Marcus department Store located in Oak Brook, IL The necktie was clearly labeled as a Neiman Marcus item Since it was a gift from someone else, I was not able to produce a return receipt I asked for a refund, store credit or even exchange and it was declined stating that it is an old product No other reasons were given The average cost for a tie at this store is $ We are asking for a refund or store credit or even exchange at this point
Bergdorf Goodman canceled my two orders without any notifications and lied to me on the reasons when I noticed that and asked them why
I put two orders through Bergdorf Goodman website on Sep during their Beauty EventThe payment amount of one order is $and the other one is $They were supposed to be arrived today and tomorrowBut when I was trying to track the status on their website today, I noticed that both of the two orders got cancelled! I do not receive any emails regarding the cancellationThe only emails I received were the order summaries that tells me the estimated arrival dates of my items!
So I live chatted with an associate to ask why they cancelled my ordersShe told me that it was my bank, Chase, that cancelled my orders and I should call them for the reasonsSo I called Chase and was told that there's no pending transactions from Bergdorf Goodman and Chase did not decline any of my transaction for the past several months! At the same time, t
Bergdorf Goodman online store failed to publish its promotion policy correctly, which leads to my $loss in store gift card
In October Bergdorf Goodman online store was putting on a promotion, which promises $gift card on purchases $1,and moreOn the fine print of this promotion it clearly says the promotion is up to one gift card per personAnd it gives no further limitation such as per account or per householdAttracted by the promotion, my wife and I placed two separate orders, in the amount of $1,and $1,020, respectivelyOrder numbers for them are WBXXXXXXXXXX and WBXXXXXXXXXXI am paying with my own Amex Platinum card while my wife, for her convenience, also paid with that card with my permissionBoth orders were shipped to our home address under her nameThe names on the billing and shipping addresses constitute proof that both of us, as two individual persons, are involved in these two orders
However BG representative only issued one gift card,
ONLINE BANNER ON TOP OF PAGE STATES FREE SHIPPING FREE RETURNS EVERYDAY THERE IS NO DISCLAIMER OR ASTERISK TO ADVISE TO LOOK FOR FURTHER INFO
TODAY, 5/31/18, I COMPLETED ON LINE FORMS TO RETURN ITEMS TO NEIMAN MARCUS COMPANY EMAILED ME RETURN LABELS, WITH RETURN FEE OF $PER LABEL I CALLED NEIMAN MARCUS AND WAS TOLD I NEED TO READ THE RETURN POLICY I ADVISED THERE WAS NOTHING IN THE "FREE SHIPPING FREE RETURNS EVERYDAY" BANNER TO DIRECT ME TO LOOK AT THE RETURN POLICY I WAS REPEATEDLY ADVISED TO LOOK AT THE RETURN POLICY I ASKED IF I WAS THE FIRST CUSTOMER TO EVER POINT THIS OUT AND WAS TOLD, "NO, WE HEAR THIS ALL THE TIME." I FIND THIS TO BE DECEPTIVE ADVERTISING AND UNETHICAL NEIMAN MARCUS IS OBVIOUSLY AWARE OF THIS DECEPTIVE PRACTICE, YET THEY CONTINUE TO PUBLICIZE FREE RETURNS THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER
I am gonna complain Bergdorf *** online store
I made two orders last month, while none has been shippedI asked abouttimes, and they lie
I made two orders on 09/13/and 09/13/2017, but until today, 10/05/2016, they have not shipped either of the orderDuring this time, I contacted the service more than times, they usually gave me an expected delivery date but the package never came
This morning, I checked the order status, found out one of the order is cancelledYesterday, a guy from BG told me I will receive the order today! So I asked them why they cancelled my orderThey said customer can only have one gift set and I have twoWhen I made the order, the two gift set is in my cart automatically, because I spend enough money on two brandsThey added the gift sets in my cart, and now, they do not want to give them to me, so they cancelled my orderI do not understand, because my friend made orders on BG too, she bought things on BG before, but I am a
I contacted the customer service about times about my orderThey never shipped my order
I placed an order on 2016/11/The order number is WNXXXXXXXXXXI received an email that a gift-with-purchase was back orderedThen I contacted the online customer service and told them that I wanted the available items shipped separatelyThe representative told me that she made the request for me and the order was being processedThe back ordered item will be shipped once it's availableEverything seems fine to meThey told me the approximate arrival date of my order was 11/17/Then I checked my order status now and then and it never changedSo I contacted the online customer service several times and they told me a new arrival date of my order which is 11/22/They didn't give me a reason why my order was delayedEvery time they told me that the available items would be shipped separatelyToday I checked my order status againSince the approximate delivery date is days
I purchased two pairs of jeans and kept getting sent shirtsI was told I would receive the correct items but never did
I ordered two pairs of Balmain black studded jeans on 2/7/My order number was WNXXXXXXXXXXXWhen I finally received the package for the order, there were two Balmain black shirts in there instead of jeansSo, I called customer service and the representative apologized and said she would send out replacements and I sent back the two shirts that I received, but she said one size was not available so she just sent one and she made sure to put a note so that the packers would make sure to send jeans and not a shirt againWhen I received the package that was supposed to have the jeans in it, it was again the same Balmain black shirt instead of jeans, even though on the receipt it clearly had the note that the representative put on the orderSo, I called yet again and was told by I believe a representative named Monica that she will put out a search for the correc
Returns Dept.will not allow me to return a blouse that is coming apart at the placket due to manufacturer's defect
I ordered an Elie Tahari blouse from NM website on May
Order number WNXXXXXXXXXXI
sleeveless layered blouse - size S
paid for with Visa credit card ending in
I liked it enough to keep it and have it taken in on the sides as it was too bigThe alterations cost me another $I have worn it twice and haven't yet cleaned it
Yesterday (July 11, 2016), I noticed that the placket on the front is pulling away and coming lose in two places, and the material is fraying there It appears that there simply wasn't enough material in the seam to hold the manufacturer's stitchingThe problem in this area has nothing to do with the alteration as it is a very roomy style and does not pull at allThe blouse was simply not made correctly by the manufacturer,
NM's customer service will not accept return of altered merchandise This makes perfect sense exce
The original amount of the order was which was qualified to get a $gift cardNM cancelled one item without notifying I might be disqualified
Problem Date: 04/17/
Purchase Date: 04/05/
Order Number: WNXXXXXXXXXXX
Order Amount: $
Payment Amount: $
Payment Method: Visa
I placed an online order on NM (04/05/2018) during its event timeIt said that if a customer purchased at least $on cosmetics or other regular-price products, he/she would be qualified to get a $gift cardThe original amount of my order was $HoweverFew days later, NM cancelled one item without informing me that it might make me disqualified to have the gift cardAnd when I noticed that the item was cancelled, I immediately contact NMThey told me that I was still on active status to get the gift cardSo I just kept the orderYesterday when I was surfing online, I found some one have similar experience on NMAt first, NM tells them that the item price changed/item
Writing to ask Neiman Marcus not sell fake products to customers and ask their customer services to do some researches before replying to customers
Hi,
I recently purchased an order online from Neiman Marcus and I found out that the shoes are fake, and it was not authentic at allSo I took some pictures and sent out an email to Neiman Marcus with those picturesThe email is here:
Hi,
I am writing to get my money back for these FAKE shoes and ask you not to sell them to another people after I return them!!!
Recently I purchased a Manolo Blahnik shoes from Neiman MarcusI got the shoes today; however, I found out it was totally different than what I have had before! By comparing with another Manolo Blahnik shoes, I am sure these are FAKE shoes! I added some pictures, you can see it clearly that the quality of this shoes is extremely bad!
I was very disappointed that Neiman Marcus is selling fake products to their customersThis is unacceptable for a big companyYou should
I was garanten a $refund After two times of trying to receive the refund and not receiving anything I have decided to file a complaint
CUSTOMER XXXXXXXX
order WNXXXXXXXXXX
I ordered a gift on 3/17/ It did not ship as requested and paid for, so Neiman Marcus issue me a $credit Although they confirmed this credit they never sent a check or credited my account After emailing them and asking, they said a check would be mailed out After still receiving nothing, I emailed again and still have not received anything in the mail I have received emails from *** *** and *** Click, but have received no check in the mail Please help me receive my credit and hold Neiman accountable I feel bad for other customers who do not complain and Neiman games the system by not issuing refunds
BG is not doing business with me because my address is on their blacklist which has nothing to do with me, no investigation or release is given
I placed an order WBXXXXXXXXXX with BG on 09/13/Order was cancelled without any notificationCalled executive service department (number: X-XXX-XXX-XXXX) to ask for reasonI was told by a supervisor that BG/Neiman Marcus decides they are not going to do business with me because my address is on their blacklistSeems like people before lived in my current address had fraud return with them so this address was blacklisted since April I said to the service rep that I didn't know and this is apartment address and I just moved in month agoHow could you cancel my order without any notices and blacklisted my address before I move inI still have some Neiman gift card, can I use them? That rep said unfortunately you can't use themI asked if they can investigate and release my address, rep still said they can't guarantee and she w