I placed an order on December and paid for 2-day shipping to guarantee my gift would arrive before Christmasdays later (on December 18) I still hadn't received a shipping notification so I reached out to a customer service representative via the chat and asked if I could get a status update since I needed the item before ChristmasShe assured me that the item was out to be shipped that dayThe following day (December 19) I still hadn't received a shipping notification so I reached back out via the chat and spoke to a different representative who said there was no estimated ship date and they could not guarantee the item would arrive before ChristmasTheir customer service representatives have no consistently in the information they share and show no empathy or remorse for their poor business practicesDO NOT SHOP HERE! They clearly do not care about your businessI have NEVER waited almost weeks for an item to ship from a high-end department storeI replaced the order with Nordstrom and have already received a shipping notification hours after placing the order
I called 10/25/in regards to why my points balance is considering I made a few purchases that I know should be more then points
I contacted NM today to ask about a late fee and my point balance being I spoke to a lady by the name of Caseywho I thought was very rudeI don't understand how you guys can take my points and start me off in the negative if I never used these pointsOne of the ways you market this card is to earn points and you don't credit my account as it should be I have a problem with that2nd if all I don't expect to get attitude when asking questions because I never get attitude when I'm spending my moneyNM is suppose to be a upscale store I feel like the customer service I received today was no where near that and my expectations were not met
Neiman Marcus Last Call against the consumers right
Neiman Marcus Last calll cancelled my order withou any notification and reasonI recently ordered a pair of shoes red Salvator Ferragamo on Neiman Marcus Last Call website order # LCI ordered it on 3/20/
There is a forum that talks about this issueThere are so many people have the same issue as meRepresentative said the price is wrong on the website and cannot fulfill the orders
I think it is extremely not fair to consumers
Regarding order WNXXXXXXXXXXXThis order qualified for a $promotional gift card, but I have never received the card
Regarding order WNXXXXXXXXXXXThis order qualified for a $promotional gift card, but I have never received the cardCalled customer service a while ago, and was told will be contacted within business days, but I have never received any explanations or any gift cards after about three months
On Feb 19, 2018, 3:pm: I called and talked to one of the customer service representatives of Neiman Marcus for returning items that bought online on Dec 5, and Dec X XXXXShe stated that since the items were over days of return policy, the company might charge me some fee for returning the itemsWhen I asked how much the fee would be, she stated that she needed to ask her supervisorI was on the phone for a few minutes, then she confirmed with me that they would only charge me a shipping fee of $I had this representative confirmed her statement herself several times before hanging up the phone
Then, I call back at 4:pm for a return label, and spoke to other representative for a return label sent to my email addressI explained to her the conversation that I had with the previous representative, and she told me that she saw no note from that previous call I madeHowever, she was *** to issue me a return label
On Feb 28, 2018, I received emails from Neiman
my order number is WBXXXXXXXXXXmy order has been canceled in August 2016.but I still not receive refund today
my order number is WBXXXXXXXXXXmy order has been canceled in August 2016.but I still not receive refund today.I have already sent a lot of email to them.They always say give me a refund but don't do it
delayed my orders again and again
order number WNXXXXXXXXXX.I placed this order on 12/13/2016.The confirming email showed it will arrive on 12/15/2016.Then,I found that my billing address was wrong,so I called and changed it.After this,the confirming email showed it will arrive on 12/16/2016.I contacted them with phone and online chat everyday since 12/15/2016.yesterday they said my order will arrive on 12/19/2016.today the date changed to 12/20/2016.They said my order was flagged and is under manual reviewI can't accept this.why they need so much time to review my order.I had send my bank statements to them.I bought them as a Christmas gifts for my friends,I need to get them before 12/22/2016.they delay my order again and again.If I don't contact them,I will get nothing but just wait,they do not notice me the delay at all,and do nothing with my order,just told me there is a special department reviewing my order.but how can this take working days?
Shoes cut my feet only wore them for 20mins
On 12/30/I got a these extremely expensive shoes as a gift loved the shoe but when I put them on I was only able to sustain them on for minsThey cut my feet up and got soresWent to the store the following day and they did not want to exchange the shoe for a bigger size.Or anything they could see that the shoe was cleaerly still in new condition since I could not wear itI asked to speak to the supervisor and she couldnt help me with these very expensive shoes that I could not enjoy.It is upsetting that such a big company could not assist me with this issue expected better customer service the supervisor would not even let me show the shoe
Item name
Jonatina Embossed Red Sole
Christian Louboutin
Jonatina Embossed Red Sole Sandal
$
Online Inquiries: NMF19_X3VWVStore Inquiries: #XXXXXXX
My order WNXXXXXXXXXXX, and was cancelled on Nov 9, however I have yet received my refund
My order WNXXXXXXXXXXX was cancelled on Nov 9, however I have yet received my refundI contacted merchant for couples of time, they said was refund to my credit card, however I have yet receive it, because I paid by gift card
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slips
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slipsEach time that I phone the store customer service makes the phone ring for atleast a minute prior to picking up, I have not received shipping labels to date, and have wasted ample time gathering them together, when they should have been sent inside the package to begin withI am appalled at the lack of service an establishment of this caliber is giving to their clientThese shipping labels need to be sent out immediatelyA refund needs to be made immediately to my credit card once I get these shipping labels and my merchandise is sent backAccommodations should be made for the time I wasted on the phone and the poor service, when these labels should have been in the package to begin wi
Return not accepted
I'm allergic to one of the products sold on Neiman Marcus, Sunday Riley Modern Skincare Tidal Brightening Enzyme Water CreamOrder WNXXXXXXXXXXXBut when I contacted customer service over the phone about the return, I was told that they don't accept the return of beauty productsThen I checked their return policy on their websiteThere's no such statement that return of beauty products are not acceptedAlso other large brand retailers accept this type of returnsCustomers are not supposed to take the loss of the product harmful to them
Was sent wrong item and company giving me a hassle
I placed an order on December 12th (WNXXXXXXXXXXX) for a $designer candle and another item and took advantage of the bonus gift card promotionSo imagine my dismay when I get a box shipped to me from one of your stores and it's a $Christmas ornamentFirst off, this is beyond a mistakeIt's negligenceNo one in their right mind would mistake a feather light ornament with a glass candleI called customer service immediately and couldn't get help because your "system was down"The next day I called and was told in order to receive my item I had to pay for it again and return the ornament to get the funds returned from the original orderI was told I can get early return credit due to the circumstances of it being a mistake that resulted on your endWhen I went to get early return credit it would not allow meI called customer service again and was told by an apathetic CS rep that my item didn't qualify for early re
I bought orders online,on the bergdorfgoodman,it is belong to the Neiman Marcus.But I did not receive.When I contact them,they said they can not issues a replacement because it is signed by an adultBut when I contact the carrier Fedex,the fedex ask me to file a claim with the shipper for refund,so I go back to conctact the shipper,the shipper said the fedex denied their claim.I am very angry with the shipper because I did not see any door tag and I did not sign any papaer,the shipper should issue the refund.And the receiver name of my order is *** ***,it is me.So I should sign *** ***,not the one shown on the paper
Order_Number: WBXXXXXXXXXX ***
Regarding order WNXXXXXXXXXXXThis order qualified for a $promotional gift card, but I have never received the card
Regarding order WNXXXXXXXXXXXThis order qualified for a $promotional gift card, but I have never received the cardCalled customer service a while ago, and was told will be contacted within business days, but I have never received any explanations or any gift cards after about three months
I returned a pair of shoes for a full refund on Feb 2, and to this day I still do not have my refund
I have been lied to and taken advantage of by Neiman MarcusI have exhausted all other options to resolve this issue and their fraud and incompetence has caused my family and I severe hardshipI returned a pair of shoes on February 2, in the storeThey told me that they would apply the funds back to my original form of paymentUnfortunately, my bank no longer had a contract with MasterCard so the funds were never received by the financial institutionI let NM know more than once and was even told I would be receiving a checkWhen it didn't show up, I called back to be told the request to send me a check was denied because they did not have word from MasterCard that the funds were returned to themI reached out to the corporate office and they put me in touch with an Executive Services Rep by the name of MichelleMichelle was of no assistance to me at allMy bank had
I should receive $gift card but only received $
I received an email promotion letter for a spending $for $gift card eventI made a purchased with every item shown as qualified for the promotionThe total before tax was $and I only received $They insist some brands were not included which I already knowI bought all the qualified items
Last Call Site says percent off everything on 5/with no posted exclusionsWhen I went to purchase a Longchamp bag, it did not did not honor
I chatted with CS before I checked out to make sure the Longchamp bag that I was going to purchase was percent off as promised on banner image on site on 5/26/I was told that it was not offThere is no were on the banner image that says there are exclusions to the discountIt says EVERYTHING is offI was told that I could not get that discount
Advertise a low price on one product and cancel customer's order without noticing
I placed an order on Salvatore Ferragamo Vara pump 7.5B on Mar20th Order number is LCXXXXXXXXXXBefore I made the payment, it shows the product is back ordered and will be sent around Mar27thWhen I check the status of the order again today Mar22nd, it got cancelledThe store cancelled my order without notifying meWhen I call, they said it's a mistake so that they just cancelledThis is cheatingIncrease website view and some customer will even buy other products with this purchase and then the store just cancelled orderThis is ridiculous
I placed an order on December and paid for 2-day shipping to guarantee my gift would arrive before Christmasdays later (on December 18) I still hadn't received a shipping notification so I reached out to a customer service representative via the chat and asked if I could get a status update since I needed the item before ChristmasShe assured me that the item was out to be shipped that dayThe following day (December 19) I still hadn't received a shipping notification so I reached back out via the chat and spoke to a different representative who said there was no estimated ship date and they could not guarantee the item would arrive before ChristmasTheir customer service representatives have no consistently in the information they share and show no empathy or remorse for their poor business practicesDO NOT SHOP HERE! They clearly do not care about your businessI have NEVER waited almost weeks for an item to ship from a high-end department storeI replaced the order with Nordstrom and have already received a shipping notification hours after placing the order
I called 10/25/in regards to why my points balance is considering I made a few purchases that I know should be more then points
I contacted NM today to ask about a late fee and my point balance being I spoke to a lady by the name of Caseywho I thought was very rudeI don't understand how you guys can take my points and start me off in the negative if I never used these pointsOne of the ways you market this card is to earn points and you don't credit my account as it should be I have a problem with that2nd if all I don't expect to get attitude when asking questions because I never get attitude when I'm spending my moneyNM is suppose to be a upscale store I feel like the customer service I received today was no where near that and my expectations were not met
Neiman Marcus Last Call against the consumers right
Neiman Marcus Last calll cancelled my order withou any notification and reasonI recently ordered a pair of shoes red Salvator Ferragamo on Neiman Marcus Last Call website order # LCI ordered it on 3/20/
There is a forum that talks about this issueThere are so many people have the same issue as meRepresentative said the price is wrong on the website and cannot fulfill the orders
I think it is extremely not fair to consumers
Regarding order WNXXXXXXXXXXXThis order qualified for a $promotional gift card, but I have never received the card
Regarding order WNXXXXXXXXXXXThis order qualified for a $promotional gift card, but I have never received the cardCalled customer service a while ago, and was told will be contacted within business days, but I have never received any explanations or any gift cards after about three months
On Feb 19, 2018, 3:pm: I called and talked to one of the customer service representatives of Neiman Marcus for returning items that bought online on Dec 5, and Dec X XXXXShe stated that since the items were over days of return policy, the company might charge me some fee for returning the itemsWhen I asked how much the fee would be, she stated that she needed to ask her supervisorI was on the phone for a few minutes, then she confirmed with me that they would only charge me a shipping fee of $I had this representative confirmed her statement herself several times before hanging up the phone
Then, I call back at 4:pm for a return label, and spoke to other representative for a return label sent to my email addressI explained to her the conversation that I had with the previous representative, and she told me that she saw no note from that previous call I madeHowever, she was *** to issue me a return label
On Feb 28, 2018, I received emails from Neiman
my order number is WBXXXXXXXXXXmy order has been canceled in August 2016.but I still not receive refund today
my order number is WBXXXXXXXXXXmy order has been canceled in August 2016.but I still not receive refund today.I have already sent a lot of email to them.They always say give me a refund but don't do it
delayed my orders again and again
order number WNXXXXXXXXXX.I placed this order on 12/13/2016.The confirming email showed it will arrive on 12/15/2016.Then,I found that my billing address was wrong,so I called and changed it.After this,the confirming email showed it will arrive on 12/16/2016.I contacted them with phone and online chat everyday since 12/15/2016.yesterday they said my order will arrive on 12/19/2016.today the date changed to 12/20/2016.They said my order was flagged and is under manual reviewI can't accept this.why they need so much time to review my order.I had send my bank statements to them.I bought them as a Christmas gifts for my friends,I need to get them before 12/22/2016.they delay my order again and again.If I don't contact them,I will get nothing but just wait,they do not notice me the delay at all,and do nothing with my order,just told me there is a special department reviewing my order.but how can this take working days?
Shoes cut my feet only wore them for 20mins
On 12/30/I got a these extremely expensive shoes as a gift loved the shoe but when I put them on I was only able to sustain them on for minsThey cut my feet up and got soresWent to the store the following day and they did not want to exchange the shoe for a bigger size.Or anything they could see that the shoe was cleaerly still in new condition since I could not wear itI asked to speak to the supervisor and she couldnt help me with these very expensive shoes that I could not enjoy.It is upsetting that such a big company could not assist me with this issue expected better customer service the supervisor would not even let me show the shoe
Item name
Jonatina Embossed Red Sole
Christian Louboutin
Jonatina Embossed Red Sole Sandal
$
Online Inquiries: NMF19_X3VWVStore Inquiries: #XXXXXXX
My order WNXXXXXXXXXXX, and was cancelled on Nov 9, however I have yet received my refund
My order WNXXXXXXXXXXX was cancelled on Nov 9, however I have yet received my refundI contacted merchant for couples of time, they said was refund to my credit card, however I have yet receive it, because I paid by gift card
I ordered an online order and received a wrong packageI returned all the items I received and only received part of the refund
order#WBXXXXXXXXXX
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slips
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slipsEach time that I phone the store customer service makes the phone ring for atleast a minute prior to picking up, I have not received shipping labels to date, and have wasted ample time gathering them together, when they should have been sent inside the package to begin withI am appalled at the lack of service an establishment of this caliber is giving to their clientThese shipping labels need to be sent out immediatelyA refund needs to be made immediately to my credit card once I get these shipping labels and my merchandise is sent backAccommodations should be made for the time I wasted on the phone and the poor service, when these labels should have been in the package to begin wi
Return not accepted
I'm allergic to one of the products sold on Neiman Marcus, Sunday Riley Modern Skincare Tidal Brightening Enzyme Water CreamOrder WNXXXXXXXXXXXBut when I contacted customer service over the phone about the return, I was told that they don't accept the return of beauty productsThen I checked their return policy on their websiteThere's no such statement that return of beauty products are not acceptedAlso other large brand retailers accept this type of returnsCustomers are not supposed to take the loss of the product harmful to them
Was sent wrong item and company giving me a hassle
I placed an order on December 12th (WNXXXXXXXXXXX) for a $designer candle and another item and took advantage of the bonus gift card promotionSo imagine my dismay when I get a box shipped to me from one of your stores and it's a $Christmas ornamentFirst off, this is beyond a mistakeIt's negligenceNo one in their right mind would mistake a feather light ornament with a glass candleI called customer service immediately and couldn't get help because your "system was down"The next day I called and was told in order to receive my item I had to pay for it again and return the ornament to get the funds returned from the original orderI was told I can get early return credit due to the circumstances of it being a mistake that resulted on your endWhen I went to get early return credit it would not allow meI called customer service again and was told by an apathetic CS rep that my item didn't qualify for early re
I bought orders online,on the bergdorfgoodman,it is belong to the Neiman Marcus.But I did not receive.When I contact them,they said they can not issues a replacement because it is signed by an adultBut when I contact the carrier Fedex,the fedex ask me to file a claim with the shipper for refund,so I go back to conctact the shipper,the shipper said the fedex denied their claim.I am very angry with the shipper because I did not see any door tag and I did not sign any papaer,the shipper should issue the refund.And the receiver name of my order is *** ***,it is me.So I should sign *** ***,not the one shown on the paper
Order_Number: WBXXXXXXXXXX ***
I ordered an online order and received a wrong packageI returned all the items I received and only received part of the refund
order#WBXXXXXXXXXX
Regarding order WNXXXXXXXXXXXThis order qualified for a $promotional gift card, but I have never received the card
Regarding order WNXXXXXXXXXXXThis order qualified for a $promotional gift card, but I have never received the cardCalled customer service a while ago, and was told will be contacted within business days, but I have never received any explanations or any gift cards after about three months
I returned a pair of shoes for a full refund on Feb 2, and to this day I still do not have my refund
I have been lied to and taken advantage of by Neiman MarcusI have exhausted all other options to resolve this issue and their fraud and incompetence has caused my family and I severe hardshipI returned a pair of shoes on February 2, in the storeThey told me that they would apply the funds back to my original form of paymentUnfortunately, my bank no longer had a contract with MasterCard so the funds were never received by the financial institutionI let NM know more than once and was even told I would be receiving a checkWhen it didn't show up, I called back to be told the request to send me a check was denied because they did not have word from MasterCard that the funds were returned to themI reached out to the corporate office and they put me in touch with an Executive Services Rep by the name of MichelleMichelle was of no assistance to me at allMy bank had
I should receive $gift card but only received $
I received an email promotion letter for a spending $for $gift card eventI made a purchased with every item shown as qualified for the promotionThe total before tax was $and I only received $They insist some brands were not included which I already knowI bought all the qualified items
Last Call Site says percent off everything on 5/with no posted exclusionsWhen I went to purchase a Longchamp bag, it did not did not honor
I chatted with CS before I checked out to make sure the Longchamp bag that I was going to purchase was percent off as promised on banner image on site on 5/26/I was told that it was not offThere is no were on the banner image that says there are exclusions to the discountIt says EVERYTHING is offI was told that I could not get that discount
Advertise a low price on one product and cancel customer's order without noticing
I placed an order on Salvatore Ferragamo Vara pump 7.5B on Mar20th Order number is LCXXXXXXXXXXBefore I made the payment, it shows the product is back ordered and will be sent around Mar27thWhen I check the status of the order again today Mar22nd, it got cancelledThe store cancelled my order without notifying meWhen I call, they said it's a mistake so that they just cancelledThis is cheatingIncrease website view and some customer will even buy other products with this purchase and then the store just cancelled orderThis is ridiculous