I am trying to return an item received via Fedex and the representative is not giving me the correct information to do so
We purchased an item from Bergdorf which was shipped to usI am trying to use their guidelines to return and Melvin at the toll free customer service line is not giving me the information I need to return the itemShe claims that it was never shipped to me even though I provided the tracking number and a copy of the email with the informationBergdorf needs to return our money even if they are not cooperative in helping us return the item to them
I ordered floral arrangements and received candle holders insteadI sent the candle holders back, and was told that they are not Neiman Marcus merchandise and that they are being sent back to meThe candle holders, are in fact on the Neiman Marcus website
Product_Or_Service: floral arrangements
Order_Number: WNXXXXXXXXXX
Account_Number: WNXXXXXXXXXX
bergdorg goodman sent me pairs shoes that were water damaged and refused to refund, saying they did not damage them, that maybe fedex did
I bought pairs shoes at Bergdorf goodman/nyc on 8/28/and it arrived to me in boston few days later (maybe 9/5/18) the outside box was intact, but when I opened up box a week later (I did not need shoes right away), I found the inside shoes, espone pair of sneakers soggy with water,and had to airdry them for days; the other shoes were mildew smelling/as the inside box was wet (not outside box) I called Bergdorf right away and they told me to send back to them I rebought the same pair shoes from them in same size to secure anther pair when Bergdorf received them, they refused to take responsibility for the damage, claiming fedex had maybe damaged them, or maybe my concerierge damaged them, and claimed I wore the tennis shoes I asked why I would wear them, then buy the same pair from them again in the same size, and go through al
Neiman Marcus-hired delivery company, Sun Delivery, created $4,000+ worth of damage on a new construction home during delivery
A compliant was filed with Sun Delivery regarding damage sustained to my hardwood floors during routine delivery of a bed and dresserThere was also severe damage to the wall which the delivery team admitted to but I had that fixed on my own dimeSun Delivery ultimately rejected the hardwood floor claim in a rude, condescending and inappropriate fashion even with strong evidence from TWO professional estimates outlining their professional opinion on the cost of the damage and how it was causedOn top of this, the condo where the furniture was delivered was brand new; the day of the delivery was the first day I had taken ownership, which further proves my pointThe evidence is very clearOnce the claim was rejected in full, I was told there were ZERO additional avenues to appealNeiman Marcus, who is ultimately responsible for the delivery company t
Neiman Marcus Last Call advertises discount sales that advertise everything is included but fails to disclose certain items are not eligible
I originally tried to purchase a Rolex watch from Neiman Marcus, Last call online and received a promotional code that stated 50% off everything, however when I attempted to check out I received an error message that the item was not included in the saleToday, the company has an online ad on yahoo which reads "40% off everything" however doesn't honor that when it comes time to check out this is clearly deceptive and advertising
Last Call Site says percent off everything on 5/with no posted exclusionsWhen I went to purchase a Longchamp bag, it did not did not honor
I chatted with CS before I checked out to make sure the Longchamp bag that I was going to purchase was percent off as promised on banner image on site on 5/26/I was told that it was not offThere is no were on the banner image that says there are exclusions to the discountIt says EVERYTHING is offI was told that I could not get that discount
BG is not doing business with me because my address is on their blacklist which has nothing to do with me, no investigation or release is given
I placed an order WBXXXXXXXXXX with BG on 09/13/Order was cancelled without any notificationCalled executive service department (number: X-XXX-XXX-XXXX) to ask for reasonI was told by a supervisor that BG/Neiman Marcus decides they are not going to do business with me because my address is on their blacklistSeems like people before lived in my current address had fraud return with them so this address was blacklisted since April I said to the service rep that I didn't know and this is apartment address and I just moved in month agoHow could you cancel my order without any notices and blacklisted my address before I move inI still have some Neiman gift card, can I use them? That rep said unfortunately you can't use themI asked if they can investigate and release my address, rep still said they can't guarantee and she w
I have contacted this company about my refund for an online order for days and it takes forever to get a response via email
I sent my item back requesting a refund through the "early credit refund" program As soon as your item is scanned by usps you should be credited I've contact them by email several times and was told vage responses like it takes weeks, or it hasn't been scanned when I know it has because I'm tracking the package on my end They take days to respond and calling is a joke My order number is WNXXXXXXXXXX I want a full refund to my paypal ASAP They wouldn't do an exchange either since I only needed a smaller size I want my money back immediately!
Bergdorf Goodman store shipped an order which I had cancelled to an address unknown to me, and charged my credit cardIt has't refund over months
On 09/13/2015, I placed an order on bergdorfgoodman.com including a Saint Laurent Monogramme envelope handbagWebsite showed this item would be fulfilled by the Bergdorf Goodman storeThe order number is WBXXXXXXXXXX, item number is *** My email address is ***@126.com and address is ** *** ** *** *** *** *** XXXXXLater I cancelled this itemHowever, I still got an email which was the e-recipt from Bergdorf Goodman store on 09/18/15, saying I had purchased this item and would ship it to *** *** St *** *** *** *** XXXXXAnd I found my credit card was charged $My address is in *** *** all the time and have no idea where and why the store got this MA addressThis item was not sent to me and I never received itTracking number for this shipment is XXXXXXXXXXXXXXX via Fedex.I conta
Store advertised delivery date of March 15th and order was delayed in processing which caused delay in shipping item
advertisement on website states 2-day delivery and is falsely advertising because item was not shipped and processed to honor the advertisementI also received an email confirming that order would be shipped and available by march 15th
A very bad experience at Chanel Boutique in Neiman Marcus
Dear Customer Service:
Hi, my shopping experience was very bad todayI went there to buy a chanel bag at Chanel boutique Neiman Marcus in LenoxHowever, first, it was the first time I have ever been met with such a lazy and crazy sales peopleTwo of them during July 15th( I believer they were from Asian?) were not even know the sale price of a bag I askedAt first they said it was 3,Then they changed it to 3,How can a sales do not know the price?
Second, when I finished buying the bag and came back to pick it after they packaged it, I was actually thinking of changing another oneHowever, one of the sales told me that the one I wanted to change was "UGLY"Have you ever been met with a sale that describes her stuffs as "UGLY"? I think she just did not want me to exchange since that may bring a lot of inconvenient for her
Then, since I was a little bit cautious when buying luxury bag, I asked them ve
I returned one pair of boot on April 5th, Until now, Jan8th, 2018, I haven't received my refund
I purchase two pairs of bootsThe first one on Feb 25, 2017, the second one on Mar 6, Since the size didn't fitI returned them on April 5, with their return labelThe first tracking number is XXXXXXXXXXXX, the second tracking number is XXXXXXXXXXXXThese two packages were delivered on April 7, However, until now, I just received the refund of one pair of bootsIt has been almost one yearI tried to contact their custom service many timesThey just tranfered my call again and again!! No one tried to slove the problem
I bought lamer, Order WNXXXXXXXXXXX neimanmarcus canceled the order and no refund
I bought lamer, Order WNXXXXXXXXXXX on the neimanmarcus line on September 5th, using the gift code BG Gift Card ***$5.75, NM Gift Card ***$200.00, NM Gift Card ***$, Shipping to
*** ***
*** ** *** ** *** ***
XXXXXX
*** OR XXXXX
United States
but neimanmarcus canceled my order, and then must refund the money to the cardholder of the original gift card, but the gift card is purchased by me, the order on neimanmarcus is also my own, why can't I return the gift card to I, I lost $now, this is a disaster
On Feb 19, 2018, 3:pm: I called and talked to one of the customer service representatives of Neiman Marcus for returning items that bought online on Dec 5, and Dec X XXXXShe stated that since the items were over days of return policy, the company might charge me some fee for returning the itemsWhen I asked how much the fee would be, she stated that she needed to ask her supervisorI was on the phone for a few minutes, then she confirmed with me that they would only charge me a shipping fee of $I had this representative confirmed her statement herself several times before hanging up the phone
Then, I call back at 4:pm for a return label, and spoke to other representative for a return label sent to my email addressI explained to her the conversation that I had with the previous representative, and she told me that she saw no note from that previous call I madeHowever, she was *** to issue me a return label
On Feb 28, 2018, I received emails from Neiman
Company failed to credit my PayPal with refund promised in email 6/18/Ticket #XXXXXX
Company agreed to honor special promotion for purchase of Derek Rose Navy Blue Men's Robe, original retail price $(retail price including tax), special promotion price $including taxNM billed my PayPal account for the full retail price but on 6/21/Ticket #XXXXXX sent an email verifying the correct price as $signed by *** *** followed by another email on 6/25/stating a credit had been issued for $signed by *** ** PayPal states the credit was not issued by NM and NM refused to credit my account
refund my gift card
I placed an order *** on June 6th, some items of the order were canceled by Neiman Marcus on July 31st, I paid with gift card, until now, I still not received the refund, I contacted them several times, by chat, by phone, by email, they didn't send me the refund
I have had a neiman marcus credit card for several years nowI recently received a letter in the mail stating they were going to close my account because I returned itemsI have also purchased many items from neiman marcus over the years and it is my understanding that a customer has the right to return an item for any reason (specifically if it does not fit, you don't like it, etc.)I was furious! I have multiple store credit cards and return items for whatever reason, and the stores do not close my account! What gets me angrier, is the fact that they closed out my account and it is now reported on my credit rating (and I have a excellent credit rating)I could care less about having their crappy credit cardTheir prices are outrageous and it seems like they target people that don't spend a fortuneI think it is discrimination! Cut up your neiman marcus credit cardNordstrom is sooooo much better and treat their customers better
Company charged my credit card an amount above the receipt/invoice
On 12/15, I purchased two items and used a coupon, totaling $including tax I chose to pick up the item in the storeThe itemized receipt I received after check-out said $for the items, $for the tax, and in-store pickupTotal to be charged to my credit card: $ day later, the company charged my credit card $195, which is $over the authorized amount and $more than my itemized receipt stated When I called customer servicedays after that, they informed me that I was charged for overnight shippingI reminded them that I chose "pick up in store," which is a free option, and they told me that the overnight shipping was to the store, and I was being charged for it The in-store pickup option is free, and further, my receipt authorized a $charge, with no mention of the additional charge Separately, the customer service rep said that the items arrived broken the prior morning and the compa
I am trying to return an item received via Fedex and the representative is not giving me the correct information to do so
We purchased an item from Bergdorf which was shipped to usI am trying to use their guidelines to return and Melvin at the toll free customer service line is not giving me the information I need to return the itemShe claims that it was never shipped to me even though I provided the tracking number and a copy of the email with the informationBergdorf needs to return our money even if they are not cooperative in helping us return the item to them
I ordered floral arrangements and received candle holders insteadI sent the candle holders back, and was told that they are not Neiman Marcus merchandise and that they are being sent back to meThe candle holders, are in fact on the Neiman Marcus website
Product_Or_Service: floral arrangements
Order_Number: WNXXXXXXXXXX
Account_Number: WNXXXXXXXXXX
refund my gift card
I placed an order WNXXXXXXXXXXX which was canceled, I paid with gift card, but unitl now, I still not received the refund
bergdorg goodman sent me pairs shoes that were water damaged and refused to refund, saying they did not damage them, that maybe fedex did
I bought pairs shoes at Bergdorf goodman/nyc on 8/28/and it arrived to me in boston few days later (maybe 9/5/18) the outside box was intact, but when I opened up box a week later (I did not need shoes right away), I found the inside shoes, espone pair of sneakers soggy with water,and had to airdry them for days; the other shoes were mildew smelling/as the inside box was wet (not outside box) I called Bergdorf right away and they told me to send back to them I rebought the same pair shoes from them in same size to secure anther pair when Bergdorf received them, they refused to take responsibility for the damage, claiming fedex had maybe damaged them, or maybe my concerierge damaged them, and claimed I wore the tennis shoes I asked why I would wear them, then buy the same pair from them again in the same size, and go through al
Neiman Marcus-hired delivery company, Sun Delivery, created $4,000+ worth of damage on a new construction home during delivery
A compliant was filed with Sun Delivery regarding damage sustained to my hardwood floors during routine delivery of a bed and dresserThere was also severe damage to the wall which the delivery team admitted to but I had that fixed on my own dimeSun Delivery ultimately rejected the hardwood floor claim in a rude, condescending and inappropriate fashion even with strong evidence from TWO professional estimates outlining their professional opinion on the cost of the damage and how it was causedOn top of this, the condo where the furniture was delivered was brand new; the day of the delivery was the first day I had taken ownership, which further proves my pointThe evidence is very clearOnce the claim was rejected in full, I was told there were ZERO additional avenues to appealNeiman Marcus, who is ultimately responsible for the delivery company t
Neiman Marcus Last Call advertises discount sales that advertise everything is included but fails to disclose certain items are not eligible
I originally tried to purchase a Rolex watch from Neiman Marcus, Last call online and received a promotional code that stated 50% off everything, however when I attempted to check out I received an error message that the item was not included in the saleToday, the company has an online ad on yahoo which reads "40% off everything" however doesn't honor that when it comes time to check out this is clearly deceptive and advertising
Last Call Site says percent off everything on 5/with no posted exclusionsWhen I went to purchase a Longchamp bag, it did not did not honor
I chatted with CS before I checked out to make sure the Longchamp bag that I was going to purchase was percent off as promised on banner image on site on 5/26/I was told that it was not offThere is no were on the banner image that says there are exclusions to the discountIt says EVERYTHING is offI was told that I could not get that discount
BG is not doing business with me because my address is on their blacklist which has nothing to do with me, no investigation or release is given
I placed an order WBXXXXXXXXXX with BG on 09/13/Order was cancelled without any notificationCalled executive service department (number: X-XXX-XXX-XXXX) to ask for reasonI was told by a supervisor that BG/Neiman Marcus decides they are not going to do business with me because my address is on their blacklistSeems like people before lived in my current address had fraud return with them so this address was blacklisted since April I said to the service rep that I didn't know and this is apartment address and I just moved in month agoHow could you cancel my order without any notices and blacklisted my address before I move inI still have some Neiman gift card, can I use them? That rep said unfortunately you can't use themI asked if they can investigate and release my address, rep still said they can't guarantee and she w
I have contacted this company about my refund for an online order for days and it takes forever to get a response via email
I sent my item back requesting a refund through the "early credit refund" program As soon as your item is scanned by usps you should be credited I've contact them by email several times and was told vage responses like it takes weeks, or it hasn't been scanned when I know it has because I'm tracking the package on my end They take days to respond and calling is a joke My order number is WNXXXXXXXXXX I want a full refund to my paypal ASAP They wouldn't do an exchange either since I only needed a smaller size I want my money back immediately!
Bergdorf Goodman store shipped an order which I had cancelled to an address unknown to me, and charged my credit cardIt has't refund over months
On 09/13/2015, I placed an order on bergdorfgoodman.com including a Saint Laurent Monogramme envelope handbagWebsite showed this item would be fulfilled by the Bergdorf Goodman storeThe order number is WBXXXXXXXXXX, item number is *** My email address is ***@126.com and address is ** *** ** *** *** *** *** XXXXXLater I cancelled this itemHowever, I still got an email which was the e-recipt from Bergdorf Goodman store on 09/18/15, saying I had purchased this item and would ship it to *** *** St *** *** *** *** XXXXXAnd I found my credit card was charged $My address is in *** *** all the time and have no idea where and why the store got this MA addressThis item was not sent to me and I never received itTracking number for this shipment is XXXXXXXXXXXXXXX via Fedex.I conta
Store advertised delivery date of March 15th and order was delayed in processing which caused delay in shipping item
advertisement on website states 2-day delivery and is falsely advertising because item was not shipped and processed to honor the advertisementI also received an email confirming that order would be shipped and available by march 15th
A very bad experience at Chanel Boutique in Neiman Marcus
Dear Customer Service:
Hi, my shopping experience was very bad todayI went there to buy a chanel bag at Chanel boutique Neiman Marcus in LenoxHowever, first, it was the first time I have ever been met with such a lazy and crazy sales peopleTwo of them during July 15th( I believer they were from Asian?) were not even know the sale price of a bag I askedAt first they said it was 3,Then they changed it to 3,How can a sales do not know the price?
Second, when I finished buying the bag and came back to pick it after they packaged it, I was actually thinking of changing another oneHowever, one of the sales told me that the one I wanted to change was "UGLY"Have you ever been met with a sale that describes her stuffs as "UGLY"? I think she just did not want me to exchange since that may bring a lot of inconvenient for her
Then, since I was a little bit cautious when buying luxury bag, I asked them ve
I returned one pair of boot on April 5th, Until now, Jan8th, 2018, I haven't received my refund
I purchase two pairs of bootsThe first one on Feb 25, 2017, the second one on Mar 6, Since the size didn't fitI returned them on April 5, with their return labelThe first tracking number is XXXXXXXXXXXX, the second tracking number is XXXXXXXXXXXXThese two packages were delivered on April 7, However, until now, I just received the refund of one pair of bootsIt has been almost one yearI tried to contact their custom service many timesThey just tranfered my call again and again!! No one tried to slove the problem
I bought lamer, Order WNXXXXXXXXXXX neimanmarcus canceled the order and no refund
I bought lamer, Order WNXXXXXXXXXXX on the neimanmarcus line on September 5th, using the gift code BG Gift Card ***$5.75, NM Gift Card ***$200.00, NM Gift Card ***$, Shipping to
*** ***
*** ** *** ** *** ***
XXXXXX
*** OR XXXXX
United States
but neimanmarcus canceled my order, and then must refund the money to the cardholder of the original gift card, but the gift card is purchased by me, the order on neimanmarcus is also my own, why can't I return the gift card to I, I lost $now, this is a disaster
On Feb 19, 2018, 3:pm: I called and talked to one of the customer service representatives of Neiman Marcus for returning items that bought online on Dec 5, and Dec X XXXXShe stated that since the items were over days of return policy, the company might charge me some fee for returning the itemsWhen I asked how much the fee would be, she stated that she needed to ask her supervisorI was on the phone for a few minutes, then she confirmed with me that they would only charge me a shipping fee of $I had this representative confirmed her statement herself several times before hanging up the phone
Then, I call back at 4:pm for a return label, and spoke to other representative for a return label sent to my email addressI explained to her the conversation that I had with the previous representative, and she told me that she saw no note from that previous call I madeHowever, she was *** to issue me a return label
On Feb 28, 2018, I received emails from Neiman
Company failed to credit my PayPal with refund promised in email 6/18/Ticket #XXXXXX
Company agreed to honor special promotion for purchase of Derek Rose Navy Blue Men's Robe, original retail price $(retail price including tax), special promotion price $including taxNM billed my PayPal account for the full retail price but on 6/21/Ticket #XXXXXX sent an email verifying the correct price as $signed by *** *** followed by another email on 6/25/stating a credit had been issued for $signed by *** ** PayPal states the credit was not issued by NM and NM refused to credit my account
refund my gift card
I placed an order *** on June 6th, some items of the order were canceled by Neiman Marcus on July 31st, I paid with gift card, until now, I still not received the refund, I contacted them several times, by chat, by phone, by email, they didn't send me the refund
They keep cancelling my order during gift card events!
Very disappointed!
I have had a neiman marcus credit card for several years nowI recently received a letter in the mail stating they were going to close my account because I returned itemsI have also purchased many items from neiman marcus over the years and it is my understanding that a customer has the right to return an item for any reason (specifically if it does not fit, you don't like it, etc.)I was furious! I have multiple store credit cards and return items for whatever reason, and the stores do not close my account! What gets me angrier, is the fact that they closed out my account and it is now reported on my credit rating (and I have a excellent credit rating)I could care less about having their crappy credit cardTheir prices are outrageous and it seems like they target people that don't spend a fortuneI think it is discrimination! Cut up your neiman marcus credit cardNordstrom is sooooo much better and treat their customers better
Company charged my credit card an amount above the receipt/invoice
On 12/15, I purchased two items and used a coupon, totaling $including tax I chose to pick up the item in the storeThe itemized receipt I received after check-out said $for the items, $for the tax, and in-store pickupTotal to be charged to my credit card: $ day later, the company charged my credit card $195, which is $over the authorized amount and $more than my itemized receipt stated When I called customer servicedays after that, they informed me that I was charged for overnight shippingI reminded them that I chose "pick up in store," which is a free option, and they told me that the overnight shipping was to the store, and I was being charged for it The in-store pickup option is free, and further, my receipt authorized a $charge, with no mention of the additional charge Separately, the customer service rep said that the items arrived broken the prior morning and the compa