The gift with purchase (a face cream) I received from my online purchase has expiredMy local store (Chicago) refused to exchange the product
I recently placed an order on line (#WNXXXXXXXXXXX), which came with a 15ml La Mer soft cream (retails for $85)However, according to the batch code(A64), the cream was manufactured in June 2014, and was expired in June (I confirmed this information with La Mer customer service)
I brought the cream to the NM store in ChicagoThe customer service representative refused to exchange the cream for meHe said the cream is a gift, and a gift has no value
This is ridiculous because he was thinking that it was OK to send customers expired items (which may cause allergy and skin problems) as gifts and not disclose it!
I mean, it is fine if the warehouse just sent some expired products to me by mistakeHowever, if NM believes it is OK to gift their customers expired products (to tempt their customers to buy the products), it is a big probl
I am a Chinese customer and make a complaint against Neiman Marcus(***
To Whom It May Concern
I am writing to make a complaint against Neiman Marcus online shop(***I am a Chinese customer and this is really a terrible shopping experience for me
There was a promotion on their website in (315),that is if your total shopping amount over USD2000,then will return you USDgift card.Just due to this advertisement, I placed an order#***total amount USD2005.So I met their requirement and should receive USDgift card.But something happened, even I don't know it was on purpose or not.Just a few days later,they told me the cheapest item in my order was out of stock, and total amount of my order became USD1990???????,so that I can only receive USD150,what a coincidence! Is there anybody can tell me what did I do wrong?Why my gift card lost?I contacted with their customer service executive immediately, they gave me a solution that is placin
Sales rep deliberately and knowingly sold me a used Gucci handbag
for $2,and when I tried to order a new one she told me that style was retired
On 12/31/I went in to purchase a Gucci handbag as a Birthday gift for my daughterLinda Rataczak assisted with the saleWhen my daughter opened her gift and looked at it she found old receipts and used movie stubs in the handbagI was sold a used handbagI contacted Linda to let her knowShe responded stating she was expecting a new handbag and if I would like a lunch certificate to their cafeI then had to return the used handbag so she could process and ship out the new handbagShe guaranteed overnight shipping that took a total of days! The new handbag was not the one that I wantedI asked if she could send me a new one of the handbag I had originally purchasedLinda stated that that handbag was retired and no longer in productionI found this to be odd since the Gucci website had the very same bag I wantedI then ha
Gift Card Promotion on a pair of boots purchased
On April 4, 2017, I purchased a pair of *** Wang Anouck Boots in size 8.5, order WNXXXXXXXXXX, for $ This order was eligible for a $gift card The boots arrived and were too large so they were returned On April 8, 2017, I purchased a pair of *** Wang Anouck Boots in size 7.5, order WNXXXXXXXXXX, for $ I contacted customer service to inquire about transferring the gift card to the new order I was informed by Customer Service that the marketing department would be contacted since they are the department handling the promotion I did not hear a peep from NM I contacted NM on separate occasions to inquire about this and each time was told that the prior CSR did not make the request I called back again today, June 10, to inquire I was informed the request had been denied This is extremely disappointing First off, no one even had the decency to contact me to inform me that the request had be
my order has been cancelled, but not received refund gc, so I called customer service several times and they told me I must contact original NM GC holder, so I contacted original NM GC holder which name is Min Wang, and he told me he was not received refund gc either, and he also contact NM customer service but not get the answer.We both spend a lot of time on this issue, refund just $dollars, so rude of the NM customer service and horrible
Product_Or_Service: SUGAR LIP ADVANCED THERAPY
Order_Number: WNXXXXXXXXXXX
Promotional Gift Cards removed from orders made online when the item are filled at a store location instead of the warehouse
Over the past two years, I have had several problems with placing qualifying online orders and being entitled to a gift card only to find that the gift card is removed from the order if the item is filled at a store instead of the warehouse Most recently, order #XXXXXXXXXX was placed on March 12,with the promotion MARCHGC which entitled me to earn a gift card of $when I added an apparel item and shoe to my order which already contained a necklace for a total of $ I placed the order in good faith, ALL ITEMS QUALIFIED FOR THE PROMOTION according to the website Two days later, the necklace was filled at a store and removed from the online order leaving the order unqualified for the gift card In addition to this, when the necklace was processed at the store in Northbrook, IL, the cashier, Anne Leonard, did NOT add the gift card to the o
Non-compliance with gift card law in the state of California
A few years ago, a friend purchased a gift card from Neiman Marcus and gave it to me as a holiday gift This week, I went to use the gift card for an on-line purchase and the system displayed "Gift Card is Expired." In the State of California, Civil Code Section states that it is unlawful to sell a gift card that contains an expiration date On Neman Marcus' website I opened a chat session to hopefully resolve this issue and I was told that my gift card did expire and if I wanted to dispute the expiration, I would need to ask my friend for the receipt That did not seem like an appropriate thing for me to ask a friend for so I sent an electronic inquiry to Neiman Marcus to see if this could be resolved without a receipt I received a note back (LTK112270889030X) to call 1-800-685-for a new gift card I called and the first person took some information and transferred me to the gift card department I then
I place orders on Bergdorf *** weeks agoThey are not shipped yet!!!
I placed orders on Bergdorf *** on 9/14(WBXXXXXXXXXX) and 9/18(WBXXXXXXXXXX)BG has the only store in New YorK citySo I have to place orders online when they starts the Beauty Event
I had good shopping experience before at Bergdorf Goodman.com beforeBUT I am so disappointed this timeI've been waiting for weeks and they are still in process
I tried to call the customer service for alt least times and was told all the same answer, you orders were under review...what kind of orders need to be reviewed for weeks? It is unbelievable and unacceptable!!!
I spent couple thousand dollars on those ordersSome are as gifs for my friends and also my cousins' birthdaysI just wanted to get prepared earlyBut now, because of the endless delays, I have to find the alternative gifts for them which will cost me more!!!!
Quality is not as advertisedI bought items that were of poor quality and could not be from Neiman Marcus stores as advertised
I bought a cashmere pant set that I wore once and it got bigger and bigger as the day progressedI literally had to pin the length of the pants as the pants were starting to drag on the ground How would you know this would occur prior to buying? The second item I purchased the buttons for some reason just fall off! I paid too much for the items to hy be able to wear them one timeI don't feel this is quality as advertised
Ship a wrong item to me and do not solve their mistakes when I order on the phone
I never have that bad shopping experience in my lifeBut glad Neiman Marcus give me that lessonIt is a long story, hope the person who see my story can understandIf have any questions, please just ask meFirst of all, I ordered some items togetherAnd it is shipped for separate packageAnd then, one day I get one of those package's return confirmationBut the problem is I never received this packageSo how can I return it even though I never received it??? Than I call the customer service for that problemThat said," Well, I have nothing do with that order, but I can help u reorder it" Fine, then I reorder a complete same order with the return orderThe return order as I never return refund to me $ And the new order which should complete same with previous one cost me also $But the person who help me reorder make a big mistakeMy previous order have a item # *** Bu
Shoes cut my feet only wore them for 20mins
On 12/30/I got a these extremely expensive shoes as a gift loved the shoe but when I put them on I was only able to sustain them on for minsThey cut my feet up and got soresWent to the store the following day and they did not want to exchange the shoe for a bigger size.Or anything they could see that the shoe was cleaerly still in new condition since I could not wear itI asked to speak to the supervisor and she couldnt help me with these very expensive shoes that I could not enjoy.It is upsetting that such a big company could not assist me with this issue expected better customer service the supervisor would not even let me show the shoe
Item name
Jonatina Embossed Red Sole
Christian Louboutin
Jonatina Embossed Red Sole Sandal
$
Online Inquiries: NMF19_X3VWVStore Inquiries: #XXXXXXX
All five Prada Printed Medium Top-Handle Satchel Bag, White (Talco) were extremely damaged
On July 14, I visited Neiman Marcus in Wilshire Blvd, Beverly Hills, CA XXXXX to purchase five Prada Printed Medium Top-Handle Satchel Bag, White (Talco) for my female clientsWhen I returned to Houston, TX and provided my clients with the items, they realized that the bags were extremely damagedEach of the items cost $3,All five bags cost me $15,I purchased the bags with my Visa Credit Card
My female clients noticed the many damages that the bags hadInterior damagesMy clients are fashion models for several high end clothing storesThey were very disappointed with the quality of the bags
I returned a pair of shoes for a full refund on Feb 2, and to this day I still do not have my refund
I have been lied to and taken advantage of by Neiman MarcusI have exhausted all other options to resolve this issue and their fraud and incompetence has caused my family and I severe hardshipI returned a pair of shoes on February 2, in the storeThey told me that they would apply the funds back to my original form of paymentUnfortunately, my bank no longer had a contract with MasterCard so the funds were never received by the financial institutionI let NM know more than once and was even told I would be receiving a checkWhen it didn't show up, I called back to be told the request to send me a check was denied because they did not have word from MasterCard that the funds were returned to themI reached out to the corporate office and they put me in touch with an Executive Services Rep by the name of MichelleMichelle was of no assistance to me at allMy bank had
Corporation targeting, retaliation, bullying and profiling
Good afternoon,
In lieu of my conversation yesterday, I want to express the complete disgust and appallment I experienced within hearing my customer profile was being flagI would like to emphasize the matter that if discounting is not applicable then please do not send an email with that regard or advertisement as suchAs a consumer it is my appropriate right to ask if they are any discounts applicableIn addition I was advised that this was due to having being sent damaged merchandise year agoI have photos of these damages with proofIf having a "corporate flag" gives leadership an excuse to simply hang up on a consumer this is unacceptable
At this point after purchasing with Neiman Marcus numerous times as a level card holder I am appalled that this has come to thisNot to mention a year ago I was sent damaged material however I am the one being ridiculed for it as opposed to the company - I have phot
I ordered a pair of shoes through online Neiman Marcus in March In July of 2018, I returned the below shoes into the Neiman Marcus Store (Pair of shoes: BIBI BUTTERFLY *** FLAT Item *** Because these shoes were defective and these shoes were not manufactured with an acceptable fabricIn June, I wore them once and within minutes, the fabric toreI took it to the store and explained the situationThe customer service representative agreed and took the pair of shoes and issued a refundThe shoes were sent back to the online department and the online department charged me and sent me the same defective shoesThey argued that I wore the shoesI understand that but I expect Neiman Marcus to take responsibilityThey sold me a defective product and these shoes tore within minutes when I wore them the first time and this is unacceptableI am requesting a refund
Product_Or_Service: pair of shoes
Order_Number: WNXXXXXXXXXXX
I placed order online at June when BG offers a gift deal, but gift is under backorder, I asked BG for three times got different answers
Problem date: July 15th
Purchase dare: June 24th
Model Number:EYE CONCENTRATE
BGS16_C0B3B, MOISTURIZING SOFT CREAM, 1oz
BGS16_C13M
Order Number: WBXXXXXXXXXX
Account Number: ***@gmail.com
Sales Rep: online
Payment amount: $
Payment Method: VISA
I went online to Neiman's *** and I ordered the brownie points.baby brownie classic dozen..and the rush patisserie cupcake in ajar
both products were stale and tasted really horrible.and I had too throw them away.could not evan eat any of them.and they were nothing like the picture or discription.very disappointed.will never buy anything again from this website
I ordered a pair of shoes through online Neiman Marcus in March In July of 2018, I returned the below shoes into the Neiman Marcus Store (Pair of shoes: BIBI BUTTERFLY *** FLAT Item *** Because these shoes were defective and these shoes were not manufactured with an acceptable fabricIn June, I wore them once and within minutes, the fabric toreI took it to the store and explained the situationThe customer service representative agreed and took the pair of shoes and issued a refundThe shoes were sent back to the online department and the online department charged me and sent me the same defective shoesThey argued that I wore the shoesI understand that but I expect Neiman Marcus to take responsibilityThey sold me a defective product and these shoes tore within minutes when I wore them the first time and this is unacceptableI am requesting a refund
Product_Or_Service: pair of shoes
Order_Number: WNXXXXXXXXXXX
Hi
I paid online for mail order catalogs in March from Neiman Marcus website
Neiman Marcus Books subscriptions $
Bergdorf Goodman Books subscriptions $
Horchow catalogs subscriptions $
Neiman Marcus catalogs subscriptions $
Each subscription is for one year each but in the last months, I never received anything, no books, no catalogs
I tried contacting their online customer service by phone, by chat, by email, but never got a satisfactory answerThey always avoided the issue
Now I'm completely fed up with this companyI want them to reimburse me in full for $into my debit MasterCard
Please file this complaintThe Revdex.com site didn't work well so I'm emailing it to you
Thank you
I made an order which was been canceledThey should issue me a new gift card but it has never beed delivered
I'm writing because it has been a long long time since Neiman Marcus canceled my order and never refund me gift cardThe order number is WNXXXXXXXXXXX, which is dollarsSince this order has been canceled, I kept contacting them by phone and emailEvery time their officers told me that they have already issued me a new gift card and it has been shipped
However I NEVER RECEIVED IT!!!
And here is the interesting thing: I kept receiving magazines and promotion card from NM website by mailBut gift card? Nothing
So I cannot help to wonder that if they really issued my card
As for this large amount gift card, again, I'd like to ask for a personal signature when the gift card delivered
And, just in case, my *** *** is *** ** *** *** *** *** *** *** XXXXX*** ***XXX-XXXX-XXXX
Sincerely,
*** ***
The gift with purchase (a face cream) I received from my online purchase has expiredMy local store (Chicago) refused to exchange the product
I recently placed an order on line (#WNXXXXXXXXXXX), which came with a 15ml La Mer soft cream (retails for $85)However, according to the batch code(A64), the cream was manufactured in June 2014, and was expired in June (I confirmed this information with La Mer customer service)
I brought the cream to the NM store in ChicagoThe customer service representative refused to exchange the cream for meHe said the cream is a gift, and a gift has no value
This is ridiculous because he was thinking that it was OK to send customers expired items (which may cause allergy and skin problems) as gifts and not disclose it!
I mean, it is fine if the warehouse just sent some expired products to me by mistakeHowever, if NM believes it is OK to gift their customers expired products (to tempt their customers to buy the products), it is a big probl
I am a Chinese customer and make a complaint against Neiman Marcus(***
To Whom It May Concern
I am writing to make a complaint against Neiman Marcus online shop(***I am a Chinese customer and this is really a terrible shopping experience for me
There was a promotion on their website in (315),that is if your total shopping amount over USD2000,then will return you USDgift card.Just due to this advertisement, I placed an order#***total amount USD2005.So I met their requirement and should receive USDgift card.But something happened, even I don't know it was on purpose or not.Just a few days later,they told me the cheapest item in my order was out of stock, and total amount of my order became USD1990???????,so that I can only receive USD150,what a coincidence! Is there anybody can tell me what did I do wrong?Why my gift card lost?I contacted with their customer service executive immediately, they gave me a solution that is placin
Sales rep deliberately and knowingly sold me a used Gucci handbag
for $2,and when I tried to order a new one she told me that style was retired
On 12/31/I went in to purchase a Gucci handbag as a Birthday gift for my daughterLinda Rataczak assisted with the saleWhen my daughter opened her gift and looked at it she found old receipts and used movie stubs in the handbagI was sold a used handbagI contacted Linda to let her knowShe responded stating she was expecting a new handbag and if I would like a lunch certificate to their cafeI then had to return the used handbag so she could process and ship out the new handbagShe guaranteed overnight shipping that took a total of days! The new handbag was not the one that I wantedI asked if she could send me a new one of the handbag I had originally purchasedLinda stated that that handbag was retired and no longer in productionI found this to be odd since the Gucci website had the very same bag I wantedI then ha
Gift Card Promotion on a pair of boots purchased
On April 4, 2017, I purchased a pair of *** Wang Anouck Boots in size 8.5, order WNXXXXXXXXXX, for $ This order was eligible for a $gift card The boots arrived and were too large so they were returned On April 8, 2017, I purchased a pair of *** Wang Anouck Boots in size 7.5, order WNXXXXXXXXXX, for $ I contacted customer service to inquire about transferring the gift card to the new order I was informed by Customer Service that the marketing department would be contacted since they are the department handling the promotion I did not hear a peep from NM I contacted NM on separate occasions to inquire about this and each time was told that the prior CSR did not make the request I called back again today, June 10, to inquire I was informed the request had been denied This is extremely disappointing First off, no one even had the decency to contact me to inform me that the request had be
my order has been cancelled, but not received refund gc, so I called customer service several times and they told me I must contact original NM GC holder, so I contacted original NM GC holder which name is Min Wang, and he told me he was not received refund gc either, and he also contact NM customer service but not get the answer.We both spend a lot of time on this issue, refund just $dollars, so rude of the NM customer service and horrible
Product_Or_Service: SUGAR LIP ADVANCED THERAPY
Order_Number: WNXXXXXXXXXXX
Promotional Gift Cards removed from orders made online when the item are filled at a store location instead of the warehouse
Over the past two years, I have had several problems with placing qualifying online orders and being entitled to a gift card only to find that the gift card is removed from the order if the item is filled at a store instead of the warehouse Most recently, order #XXXXXXXXXX was placed on March 12,with the promotion MARCHGC which entitled me to earn a gift card of $when I added an apparel item and shoe to my order which already contained a necklace for a total of $ I placed the order in good faith, ALL ITEMS QUALIFIED FOR THE PROMOTION according to the website Two days later, the necklace was filled at a store and removed from the online order leaving the order unqualified for the gift card In addition to this, when the necklace was processed at the store in Northbrook, IL, the cashier, Anne Leonard, did NOT add the gift card to the o
Non-compliance with gift card law in the state of California
A few years ago, a friend purchased a gift card from Neiman Marcus and gave it to me as a holiday gift This week, I went to use the gift card for an on-line purchase and the system displayed "Gift Card is Expired." In the State of California, Civil Code Section states that it is unlawful to sell a gift card that contains an expiration date On Neman Marcus' website I opened a chat session to hopefully resolve this issue and I was told that my gift card did expire and if I wanted to dispute the expiration, I would need to ask my friend for the receipt That did not seem like an appropriate thing for me to ask a friend for so I sent an electronic inquiry to Neiman Marcus to see if this could be resolved without a receipt I received a note back (LTK112270889030X) to call 1-800-685-for a new gift card I called and the first person took some information and transferred me to the gift card department I then
I place orders on Bergdorf *** weeks agoThey are not shipped yet!!!
I placed orders on Bergdorf *** on 9/14(WBXXXXXXXXXX) and 9/18(WBXXXXXXXXXX)BG has the only store in New YorK citySo I have to place orders online when they starts the Beauty Event
I had good shopping experience before at Bergdorf Goodman.com beforeBUT I am so disappointed this timeI've been waiting for weeks and they are still in process
I tried to call the customer service for alt least times and was told all the same answer, you orders were under review...what kind of orders need to be reviewed for weeks? It is unbelievable and unacceptable!!!
I spent couple thousand dollars on those ordersSome are as gifs for my friends and also my cousins' birthdaysI just wanted to get prepared earlyBut now, because of the endless delays, I have to find the alternative gifts for them which will cost me more!!!!
Quality is not as advertisedI bought items that were of poor quality and could not be from Neiman Marcus stores as advertised
y be able to wear them one timeI don't feel this is quality as advertised
I bought a cashmere pant set that I wore once and it got bigger and bigger as the day progressedI literally had to pin the length of the pants as the pants were starting to drag on the ground How would you know this would occur prior to buying? The second item I purchased the buttons for some reason just fall off! I paid too much for the items to h
Ship a wrong item to me and do not solve their mistakes when I order on the phone
I never have that bad shopping experience in my lifeBut glad Neiman Marcus give me that lessonIt is a long story, hope the person who see my story can understandIf have any questions, please just ask meFirst of all, I ordered some items togetherAnd it is shipped for separate packageAnd then, one day I get one of those package's return confirmationBut the problem is I never received this packageSo how can I return it even though I never received it??? Than I call the customer service for that problemThat said," Well, I have nothing do with that order, but I can help u reorder it" Fine, then I reorder a complete same order with the return orderThe return order as I never return refund to me $ And the new order which should complete same with previous one cost me also $But the person who help me reorder make a big mistakeMy previous order have a item # *** Bu
Shoes cut my feet only wore them for 20mins
On 12/30/I got a these extremely expensive shoes as a gift loved the shoe but when I put them on I was only able to sustain them on for minsThey cut my feet up and got soresWent to the store the following day and they did not want to exchange the shoe for a bigger size.Or anything they could see that the shoe was cleaerly still in new condition since I could not wear itI asked to speak to the supervisor and she couldnt help me with these very expensive shoes that I could not enjoy.It is upsetting that such a big company could not assist me with this issue expected better customer service the supervisor would not even let me show the shoe
Item name
Jonatina Embossed Red Sole
Christian Louboutin
Jonatina Embossed Red Sole Sandal
$
Online Inquiries: NMF19_X3VWVStore Inquiries: #XXXXXXX
All five Prada Printed Medium Top-Handle Satchel Bag, White (Talco) were extremely damaged
On July 14, I visited Neiman Marcus in Wilshire Blvd, Beverly Hills, CA XXXXX to purchase five Prada Printed Medium Top-Handle Satchel Bag, White (Talco) for my female clientsWhen I returned to Houston, TX and provided my clients with the items, they realized that the bags were extremely damagedEach of the items cost $3,All five bags cost me $15,I purchased the bags with my Visa Credit Card
My female clients noticed the many damages that the bags hadInterior damagesMy clients are fashion models for several high end clothing storesThey were very disappointed with the quality of the bags
I returned a pair of shoes for a full refund on Feb 2, and to this day I still do not have my refund
I have been lied to and taken advantage of by Neiman MarcusI have exhausted all other options to resolve this issue and their fraud and incompetence has caused my family and I severe hardshipI returned a pair of shoes on February 2, in the storeThey told me that they would apply the funds back to my original form of paymentUnfortunately, my bank no longer had a contract with MasterCard so the funds were never received by the financial institutionI let NM know more than once and was even told I would be receiving a checkWhen it didn't show up, I called back to be told the request to send me a check was denied because they did not have word from MasterCard that the funds were returned to themI reached out to the corporate office and they put me in touch with an Executive Services Rep by the name of MichelleMichelle was of no assistance to me at allMy bank had
Corporation targeting, retaliation, bullying and profiling
Good afternoon,
In lieu of my conversation yesterday, I want to express the complete disgust and appallment I experienced within hearing my customer profile was being flagI would like to emphasize the matter that if discounting is not applicable then please do not send an email with that regard or advertisement as suchAs a consumer it is my appropriate right to ask if they are any discounts applicableIn addition I was advised that this was due to having being sent damaged merchandise year agoI have photos of these damages with proofIf having a "corporate flag" gives leadership an excuse to simply hang up on a consumer this is unacceptable
At this point after purchasing with Neiman Marcus numerous times as a level card holder I am appalled that this has come to thisNot to mention a year ago I was sent damaged material however I am the one being ridiculed for it as opposed to the company - I have phot
I ordered a pair of shoes through online Neiman Marcus in March In July of 2018, I returned the below shoes into the Neiman Marcus Store (Pair of shoes: BIBI BUTTERFLY *** FLAT Item *** Because these shoes were defective and these shoes were not manufactured with an acceptable fabricIn June, I wore them once and within minutes, the fabric toreI took it to the store and explained the situationThe customer service representative agreed and took the pair of shoes and issued a refundThe shoes were sent back to the online department and the online department charged me and sent me the same defective shoesThey argued that I wore the shoesI understand that but I expect Neiman Marcus to take responsibilityThey sold me a defective product and these shoes tore within minutes when I wore them the first time and this is unacceptableI am requesting a refund
Product_Or_Service: pair of shoes
Order_Number: WNXXXXXXXXXXX
I placed order online at June when BG offers a gift deal, but gift is under backorder, I asked BG for three times got different answers
Problem date: July 15th
Purchase dare: June 24th
Model Number:EYE CONCENTRATE
BGS16_C0B3B, MOISTURIZING SOFT CREAM, 1oz
BGS16_C13M
Order Number: WBXXXXXXXXXX
Account Number: ***@gmail.com
Sales Rep: online
Payment amount: $
Payment Method: VISA
I went online to Neiman's *** and I ordered the brownie points.baby brownie classic dozen..and the rush patisserie cupcake in ajar
both products were stale and tasted really horrible.and I had too throw them away.could not evan eat any of them.and they were nothing like the picture or discription.very disappointed.will never buy anything again from this website
I ordered a pair of shoes through online Neiman Marcus in March In July of 2018, I returned the below shoes into the Neiman Marcus Store (Pair of shoes: BIBI BUTTERFLY *** FLAT Item *** Because these shoes were defective and these shoes were not manufactured with an acceptable fabricIn June, I wore them once and within minutes, the fabric toreI took it to the store and explained the situationThe customer service representative agreed and took the pair of shoes and issued a refundThe shoes were sent back to the online department and the online department charged me and sent me the same defective shoesThey argued that I wore the shoesI understand that but I expect Neiman Marcus to take responsibilityThey sold me a defective product and these shoes tore within minutes when I wore them the first time and this is unacceptableI am requesting a refund
Product_Or_Service: pair of shoes
Order_Number: WNXXXXXXXXXXX
Hi
I paid online for mail order catalogs in March from Neiman Marcus website
Neiman Marcus Books subscriptions $
Bergdorf Goodman Books subscriptions $
Horchow catalogs subscriptions $
Neiman Marcus catalogs subscriptions $
Each subscription is for one year each but in the last months, I never received anything, no books, no catalogs
I tried contacting their online customer service by phone, by chat, by email, but never got a satisfactory answerThey always avoided the issue
Now I'm completely fed up with this companyI want them to reimburse me in full for $into my debit MasterCard
Please file this complaintThe Revdex.com site didn't work well so I'm emailing it to you
Thank you
I made an order which was been canceledThey should issue me a new gift card but it has never beed delivered
I'm writing because it has been a long long time since Neiman Marcus canceled my order and never refund me gift cardThe order number is WNXXXXXXXXXXX, which is dollarsSince this order has been canceled, I kept contacting them by phone and emailEvery time their officers told me that they have already issued me a new gift card and it has been shipped
However I NEVER RECEIVED IT!!!
And here is the interesting thing: I kept receiving magazines and promotion card from NM website by mailBut gift card? Nothing
So I cannot help to wonder that if they really issued my card
As for this large amount gift card, again, I'd like to ask for a personal signature when the gift card delivered
And, just in case, my *** *** is *** ** *** *** *** *** *** *** XXXXX*** ***XXX-XXXX-XXXX
Sincerely,
*** ***