The company had a rewarding beauty event in September and there were gifts with purchaseI placed my order and received order confirmation in the very beginning of the event and all the gifts with purchase were availableI chose 2-day shipping, but three days later I noticed that my order haven't been shippedSo I checked my account on the website and found that my order got cancelled without any notification sent to me(neither in my spam)I contacted customer service by phone immediately(EST September 16th 2:27AM) and asked if the beauty event still ongoing, the representative sounds sleepy and said the event has ended (actually it will not end until September 17th)And she said since the system is down, I have to call in the daytime to get my order backSo I called again at 2:PM, the representative said it is my bank's problem that my order got cancelled, she can't get my order backAlthough it was their fault that I didn't receive the cancellation email, those gifts with p
I placed an order for a pair of Salvatore Ferragamo flats for $on Lastcall.com on 3/20/I used a 50% Off discount code for that orderThe original price was $It went through, the confirmation email stated the expected time of delivery was 3/31/I called customer service minutes after I placed the order asking to change to a different shoe sizeCustomer service said "the 6C is not in stock after my manager reviewing this merchandise"Why does the Manager needs to review a merchandise to change the size? I asked customer service to keep however it was, and she said "You will get my pair of shoes in 5.5B"days later, I went on to Lastcall.com to check my order status, it said Cancelled! I called customer service right away, asking why I was not inform of cancellation, I did not receive information or questions regarding this order in any forms, I did not receive an email or a phone call regarding the reasons of this cancellationIt was cancelled by them.She said because there were technical issues on their endThey could have just have a back order on this merchandiseThey did not apologize, they did not inform me of the cancellationsThey did not issue a back order of this merchandiseThey cancelled the order by themselves, without letting me know
The company ran a promotion offering free refills on perfume purchased and refuse to honor the deal despite me showing them the receipt and the offer
In I purchased an expensive perfume under a deal from Neiman Marcus that said that once the perfume was over, they would offer a free refillWhen I showed up at Neiman Marcus, they refused to honor the dealWhen I spoke to the store manager, he said he would get back to me but he never didHe clarified that it might have been a mistake on their part but would need to look into it
I find Neiman Marcus to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful
I recently attempted to purchase the Bric's moleskin spinner and received an email stating that my order was cancelled due to being out stock, however after realizing that the item became I available I called customer service to inquire about receiving the product at the original sale price of $but was informed that the item could not be purchased at that priceAfter speaking with a supervisor I was informed that the order was cancelled due to pricing error I feel that I have been deceived and would like to purchase the item for the original price that was listed at the time I had attempted to purchase the item
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteWow! I am speechless
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteDuring the double the giftcard promotion I picked items that qualified for the promotionNow they tell me those items were not qualified even though next to each it said "qualifies for double giftcard promotion"they are saying it was for different promotionI have been a shopper since I've known myselfThis information was misleading and they do not admit to it or apologizeOn contrary I was accused of taking advantage of NMShockedAfter I am done paying my balance, I will close the cc and would not recommend the customer service of NM to anyone
I purchased a pair of Christian Louboutin shoesThe shoes were defective in areas
I purchased pair of shoes on 07/20/Two pair of the shoes were defective but I am only asking that one be replaced since I only wore the shoes onceThe shoe in question have defective areas which I pointed out to the store manager and the lady shoe managerBoth ladies were unwilling to accomodate my request but instead was willing to send the shoes off for the third time to be repairedThese shoes cost over and I would not have expected to be sold defective items and told that I cannot return or refundThe shoe upon purchase were suppose to be new and free of defect and that was not the casemodel noXXXXXXXXXXXXX receipt no XXXXXX XXXX XXXXXXXXXThe store knowinly sold me two pair of defective shoes
Neiman Marcus advertisement, manager agreed with complaint but did not do what he promised me
Order WNXXXXXXXXXX was placed on Apr 2, I placed an order with Neiman's promotion NMPOINTS, fine print reads "you will earn 10,InCircle Bonus Points on your select Women's Shoes, Men's Shoes, or Designer Handbags purchase of $of more using your Neiman Marcus credit cardTo earn 20,InCircle Bonus Points you must spend $or more on two of these categories."
I spent over $on two of these categories as per the promotion fine print stated, but I only got XXXXX bonus points ($value)I contacted InCircle via phone, they said the reason I didn't get 20,points is because I needed to spend $on EACH of these two categoriesI told her that's not what the fine print statedShe told me to contact Neiman Marcus directly since it was Neiman's promotion
I chatted with Neiman Marcus online live chat on June 1, XXXX XX:XX, chatted with Ja'Meila N
I explaine
Issuing charge cards with no activation! Sending merchandise to fraudulent addresses! Identify theft issues
My wife and I are victims of identity theft! Charge cards from Neiman Marcus arrived in the mail on March 23, When I called to report that I didn't order these cards a recording informed me there was $of purchases on this accountThat I didn't order! Plus the merchandise was sent to an address in Miramar FLBut the cards were sent to my address in PennsylvaniaThese cards were used without me activating themThis was done online! Whose that stupid to do this as a business
Gift card fraud-never send it out, have to call to get it, but it is already expired
I purchased a coat and a pair of shoes on Neiman's website last September when there was a promotion going onI should receive a 600$ gift card, but after waited for months, I still didn't receive anything from themI called them for more than times on this issue, and every time they just tell me to wait for it in emailYesterday, I called again to ask for it, and the person gave me the gift card codeHowever, when I use it, it said expired on their websiteI have to call their customer service once againThe representative just said because I didn't use it, so it is expiredWTFhow can I use something that I never received? And the representative was very rude and saying,she can put in a request to ask another department, if they can or cannot issue me a new oneif they can't, that's the best thing she can doWhat a terrible customer service and marketing department? if you don't want
I called 10/25/in regards to why my points balance is considering I made a few purchases that I know should be more then points
I contacted NM today to ask about a late fee and my point balance being I spoke to a lady by the name of Caseywho I thought was very rudeI don't understand how you guys can take my points and start me off in the negative if I never used these pointsOne of the ways you market this card is to earn points and you don't credit my account as it should be I have a problem with that2nd if all I don't expect to get attitude when asking questions because I never get attitude when I'm spending my moneyNM is suppose to be a upscale store I feel like the customer service I received today was no where near that and my expectations were not met
I've tried unsuccessfully several times to reach MsKatzToday I received a call from Neiman Marcus telling me not to call members of the ex
team
My experience with Neiman Marcus (Dallas) was rude and disrespectfulRandy Vines called me on July 27, 2016, and asked me not to call members of the administrative teamHis decorum was not customer friendlyFor two weeks I have tried to reach members of the administrative team, to no avail.The origin of this complaint was Atlanta; the GM was kind and professionalI've shopped many places home and abroad; I've
not ever experience this kind of rudeness
Bad transaction experience with Neiman Marcus recently
I am so disappointed with my recent two orders at Neiman MarcusI ordered Manolo Blahnik Hangisi *** Buckle Flat, Bronze twice this week, but both of them had been cancelled after one day processingI cannot understand why Neiman Marcus cancelled my order twiceIf Neiman Marcus don't have enough item in stock, how could I orderedThe costumer services said it was technical problem, but why don't them fix it after my first orderIt happened again and again
The first one (ORDER WNXXXXXXXXXX) ordered at 3/Monday morning at 4:am, Neiman Marcus cancelled it at 8:pm and gave me a 20% off code on 3/28, I believed the item was out of stock at that timeHowever, the second one (ORDER WNXXXXXXXXXX), which ordered this morning 3/at 5:amActually the item available had been lasting one hour, it showed sold out after 6:00amIt looks like Neiman Marcus have enough for costumer to order since it can be in stock for
I returned LC(lastcall.com) using the provided labelThe tracking number is XXXXXXXXXXXXXXXXXXXXXXBut I did not get the refund
I returned LC(from lastcall.com) using the provided labelThe Ticket is # XXXXXXXX-X and tracking number is XXXXXXXXXXXXXXXXXXXXXXThe package was lostI did not get the refundI contacted them and promised me that they will investigate it but after several weeksStill no response
I have written Alison *** Executive Ofc several times regarding my account, she had promised that her staff would be looking into this matterThis
This account she promised was to be reviewedI do not want any LATE FEES attachedI need reolution fast
The shipment of my order has been delayed six times and they keep lying to me about the arrival date
I ordered a bunch of products on Bergdorf Goodman official website on 09-I didn't get any updates on my order by 09-so I made the first live chat with them and got a estimated delivery date which is 09-After that, I live chatted times and called times to check the status of my orderEach time they gave me a new estimated delivery/arrival date, which turned out to be a lie soonThat is to say, my order is delayed times, starting from 09-to 09-27, then 09-30, 10-04, 10-06, 10-and now it is 10-
At the same time, friends of mine, who ordered on BG at the same day as me, have got their order shipped to weeks agoNot to mention there's a friend of mine made her order days after me and received her package week after that
I don't know why it is so hard for them to get my order shippedAs far as I know, there is only one backordered item in my o
Online purchase Free ship free return
There appears to be a "flag" on my account There have been subtle indications but this became apparent when I attempted to make an online return to the store in lieu of mailOrder #LCXXXXXXXXXX two significantly reduced prices GVwatches; upon receipt the woman's watch was packed like trash and didn't work at all; the men's watch worked, was a gift, returned given poor quality of women's watch I went to the Rockville NM Last Call store to return these items; the Associate bought up my order and immediately made a call; they discussed me in front of me; I told the Associate why I was making the returns but she told the person on the phone that I changed my mindthen the watch wasn't keeping time...I showed the Associate that the watch wasn't working...I called Customer Service, they bottom lined me - you got your refund I asked him to make notes on this order I placed a subsequent Last Call order and had it shipped to the Rockville St
On September 20th I bought a pair of shoes at the store, wore it for the first time on September 22nd to a wedding at Antuns in Queens, I did not put the shoes on until I was inside the reception hall, I wore the shoe for the ceremony and after the ceremony I changed back to my flats for the rest of the eveningTo my dismay I noticed the red sole was cracked and had left a hole at the bottom of the sole, apart from that the entire sole looked like it had been worn for several years because it had very fine little holes at bottom and the front of the shoe was also falling apartI took the shoes back to the store on September 23, and they refused to take the shoes back, because it has a manufacturers defect, and was told to take the shoes back to the store by the manufacturer since it was not purchase from them.I think that this issue should be looked into because the store could be selling a fake or cheaper sole and not the original red sole, because I have owned another pair of
Neiman marcus digital gift card was stolen and used by someone elseThey cannot provide the information of stolen purchase and I need my refund ASAP!
I made a purchase of two $digital neiman marcus gift cards at 9/25/The order number is WNXXXXXXXXXXX and the gift cards were delivered to my email(***@gmail.com) at 9/26/However, when I tried to used the card at 10/30/around 4pm, I found the balance of one $digital gift card was $0!! Later I called the customer service of neiman marcus, they told me the card was used by someone else at 10/29/and they cannot tell me the details about the stolen purchaseThey said there will be a investigation and they will contact me laterI trusted them and chose to wait their responseHOWEVER! JUST AFTER A FEW HOURS! Around 11:30pm at 10/30/I found the other $digital gift card was stolen as well!! The balance is 0!! I cannot believe what happened! I need my refund as soon as possible and I will never purch
package lost but NM did not reply anything
my order in the store shipped the product to me, the tracking number is XXXXXXXXXXXXXXXXXXXXXXBut this package is not delivered to me, instead it is delivered to Paramus, NJ in 6/22/- Thursday
12:pmI called the store many time, but it takes forever for them to figure out what happenThe first call happened 6/22, they told me they will look in it and reply me soonand this week I talked to them times, they keep saying that they will look for it and reply to me soonBut they never keep their wordsthey said they will call me back in minutes, today, this afternoon, tomorrow, but neverThey just push the responsibility to others,"it was not me answered you"This order happened in this store, and the problem I have reported to customer service of this store, but nobody helped me to solve it, just say it was not me help you just now ,I will let somebody call you back
Ordered a product came empty box nasty customer service manger refused to help
Order number***
The company had a rewarding beauty event in September and there were gifts with purchaseI placed my order and received order confirmation in the very beginning of the event and all the gifts with purchase were availableI chose 2-day shipping, but three days later I noticed that my order haven't been shippedSo I checked my account on the website and found that my order got cancelled without any notification sent to me(neither in my spam)I contacted customer service by phone immediately(EST September 16th 2:27AM) and asked if the beauty event still ongoing, the representative sounds sleepy and said the event has ended (actually it will not end until September 17th)And she said since the system is down, I have to call in the daytime to get my order backSo I called again at 2:PM, the representative said it is my bank's problem that my order got cancelled, she can't get my order backAlthough it was their fault that I didn't receive the cancellation email, those gifts with p
I placed an order for a pair of Salvatore Ferragamo flats for $on Lastcall.com on 3/20/I used a 50% Off discount code for that orderThe original price was $It went through, the confirmation email stated the expected time of delivery was 3/31/I called customer service minutes after I placed the order asking to change to a different shoe sizeCustomer service said "the 6C is not in stock after my manager reviewing this merchandise"Why does the Manager needs to review a merchandise to change the size? I asked customer service to keep however it was, and she said "You will get my pair of shoes in 5.5B"days later, I went on to Lastcall.com to check my order status, it said Cancelled! I called customer service right away, asking why I was not inform of cancellation, I did not receive information or questions regarding this order in any forms, I did not receive an email or a phone call regarding the reasons of this cancellationIt was cancelled by them.She said because there were technical issues on their endThey could have just have a back order on this merchandiseThey did not apologize, they did not inform me of the cancellationsThey did not issue a back order of this merchandiseThey cancelled the order by themselves, without letting me know
The company ran a promotion offering free refills on perfume purchased and refuse to honor the deal despite me showing them the receipt and the offer
In I purchased an expensive perfume under a deal from Neiman Marcus that said that once the perfume was over, they would offer a free refillWhen I showed up at Neiman Marcus, they refused to honor the dealWhen I spoke to the store manager, he said he would get back to me but he never didHe clarified that it might have been a mistake on their part but would need to look into it
I find Neiman Marcus to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful
I recently attempted to purchase the Bric's moleskin spinner and received an email stating that my order was cancelled due to being out stock, however after realizing that the item became I available I called customer service to inquire about receiving the product at the original sale price of $but was informed that the item could not be purchased at that priceAfter speaking with a supervisor I was informed that the order was cancelled due to pricing error I feel that I have been deceived and would like to purchase the item for the original price that was listed at the time I had attempted to purchase the item
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteWow! I am speechless
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteDuring the double the giftcard promotion I picked items that qualified for the promotionNow they tell me those items were not qualified even though next to each it said "qualifies for double giftcard promotion"they are saying it was for different promotionI have been a shopper since I've known myselfThis information was misleading and they do not admit to it or apologizeOn contrary I was accused of taking advantage of NMShockedAfter I am done paying my balance, I will close the cc and would not recommend the customer service of NM to anyone
I purchased a pair of Christian Louboutin shoesThe shoes were defective in areas
I purchased pair of shoes on 07/20/Two pair of the shoes were defective but I am only asking that one be replaced since I only wore the shoes onceThe shoe in question have defective areas which I pointed out to the store manager and the lady shoe managerBoth ladies were unwilling to accomodate my request but instead was willing to send the shoes off for the third time to be repairedThese shoes cost over and I would not have expected to be sold defective items and told that I cannot return or refundThe shoe upon purchase were suppose to be new and free of defect and that was not the casemodel noXXXXXXXXXXXXX receipt no XXXXXX XXXX XXXXXXXXXThe store knowinly sold me two pair of defective shoes
Neiman Marcus advertisement, manager agreed with complaint but did not do what he promised me
Order WNXXXXXXXXXX was placed on Apr 2, I placed an order with Neiman's promotion NMPOINTS, fine print reads "you will earn 10,InCircle Bonus Points on your select Women's Shoes, Men's Shoes, or Designer Handbags purchase of $of more using your Neiman Marcus credit cardTo earn 20,InCircle Bonus Points you must spend $or more on two of these categories."
I spent over $on two of these categories as per the promotion fine print stated, but I only got XXXXX bonus points ($value)I contacted InCircle via phone, they said the reason I didn't get 20,points is because I needed to spend $on EACH of these two categoriesI told her that's not what the fine print statedShe told me to contact Neiman Marcus directly since it was Neiman's promotion
I chatted with Neiman Marcus online live chat on June 1, XXXX XX:XX, chatted with Ja'Meila N
I explaine
Issuing charge cards with no activation! Sending merchandise to fraudulent addresses! Identify theft issues
My wife and I are victims of identity theft! Charge cards from Neiman Marcus arrived in the mail on March 23, When I called to report that I didn't order these cards a recording informed me there was $of purchases on this accountThat I didn't order! Plus the merchandise was sent to an address in Miramar FLBut the cards were sent to my address in PennsylvaniaThese cards were used without me activating themThis was done online! Whose that stupid to do this as a business
Gift card fraud-never send it out, have to call to get it, but it is already expired
I purchased a coat and a pair of shoes on Neiman's website last September when there was a promotion going onI should receive a 600$ gift card, but after waited for months, I still didn't receive anything from themI called them for more than times on this issue, and every time they just tell me to wait for it in emailYesterday, I called again to ask for it, and the person gave me the gift card codeHowever, when I use it, it said expired on their websiteI have to call their customer service once againThe representative just said because I didn't use it, so it is expiredWTFhow can I use something that I never received? And the representative was very rude and saying,she can put in a request to ask another department, if they can or cannot issue me a new oneif they can't, that's the best thing she can doWhat a terrible customer service and marketing department? if you don't want
I called 10/25/in regards to why my points balance is considering I made a few purchases that I know should be more then points
I contacted NM today to ask about a late fee and my point balance being I spoke to a lady by the name of Caseywho I thought was very rudeI don't understand how you guys can take my points and start me off in the negative if I never used these pointsOne of the ways you market this card is to earn points and you don't credit my account as it should be I have a problem with that2nd if all I don't expect to get attitude when asking questions because I never get attitude when I'm spending my moneyNM is suppose to be a upscale store I feel like the customer service I received today was no where near that and my expectations were not met
I've tried unsuccessfully several times to reach MsKatzToday I received a call from Neiman Marcus telling me not to call members of the ex
team
My experience with Neiman Marcus (Dallas) was rude and disrespectfulRandy Vines called me on July 27, 2016, and asked me not to call members of the administrative teamHis decorum was not customer friendlyFor two weeks I have tried to reach members of the administrative team, to no avail.The origin of this complaint was Atlanta; the GM was kind and professionalI've shopped many places home and abroad; I've
not ever experience this kind of rudeness
Bad transaction experience with Neiman Marcus recently
I am so disappointed with my recent two orders at Neiman MarcusI ordered Manolo Blahnik Hangisi *** Buckle Flat, Bronze twice this week, but both of them had been cancelled after one day processingI cannot understand why Neiman Marcus cancelled my order twiceIf Neiman Marcus don't have enough item in stock, how could I orderedThe costumer services said it was technical problem, but why don't them fix it after my first orderIt happened again and again
The first one (ORDER WNXXXXXXXXXX) ordered at 3/Monday morning at 4:am, Neiman Marcus cancelled it at 8:pm and gave me a 20% off code on 3/28, I believed the item was out of stock at that timeHowever, the second one (ORDER WNXXXXXXXXXX), which ordered this morning 3/at 5:amActually the item available had been lasting one hour, it showed sold out after 6:00amIt looks like Neiman Marcus have enough for costumer to order since it can be in stock for
I returned LC(lastcall.com) using the provided labelThe tracking number is XXXXXXXXXXXXXXXXXXXXXXBut I did not get the refund
I returned LC(from lastcall.com) using the provided labelThe Ticket is # XXXXXXXX-X and tracking number is XXXXXXXXXXXXXXXXXXXXXXThe package was lostI did not get the refundI contacted them and promised me that they will investigate it but after several weeksStill no response
I have written Alison *** Executive Ofc several times regarding my account, she had promised that her staff would be looking into this matterThis
This account she promised was to be reviewedI do not want any LATE FEES attachedI need reolution fast
The shipment of my order has been delayed six times and they keep lying to me about the arrival date
I ordered a bunch of products on Bergdorf Goodman official website on 09-I didn't get any updates on my order by 09-so I made the first live chat with them and got a estimated delivery date which is 09-After that, I live chatted times and called times to check the status of my orderEach time they gave me a new estimated delivery/arrival date, which turned out to be a lie soonThat is to say, my order is delayed times, starting from 09-to 09-27, then 09-30, 10-04, 10-06, 10-and now it is 10-
At the same time, friends of mine, who ordered on BG at the same day as me, have got their order shipped to weeks agoNot to mention there's a friend of mine made her order days after me and received her package week after that
I don't know why it is so hard for them to get my order shippedAs far as I know, there is only one backordered item in my o
Online purchase Free ship free return
There appears to be a "flag" on my account There have been subtle indications but this became apparent when I attempted to make an online return to the store in lieu of mailOrder #LCXXXXXXXXXX two significantly reduced prices GVwatches; upon receipt the woman's watch was packed like trash and didn't work at all; the men's watch worked, was a gift, returned given poor quality of women's watch I went to the Rockville NM Last Call store to return these items; the Associate bought up my order and immediately made a call; they discussed me in front of me; I told the Associate why I was making the returns but she told the person on the phone that I changed my mindthen the watch wasn't keeping time...I showed the Associate that the watch wasn't working...I called Customer Service, they bottom lined me - you got your refund I asked him to make notes on this order I placed a subsequent Last Call order and had it shipped to the Rockville St
On September 20th I bought a pair of shoes at the store, wore it for the first time on September 22nd to a wedding at Antuns in Queens, I did not put the shoes on until I was inside the reception hall, I wore the shoe for the ceremony and after the ceremony I changed back to my flats for the rest of the eveningTo my dismay I noticed the red sole was cracked and had left a hole at the bottom of the sole, apart from that the entire sole looked like it had been worn for several years because it had very fine little holes at bottom and the front of the shoe was also falling apartI took the shoes back to the store on September 23, and they refused to take the shoes back, because it has a manufacturers defect, and was told to take the shoes back to the store by the manufacturer since it was not purchase from them.I think that this issue should be looked into because the store could be selling a fake or cheaper sole and not the original red sole, because I have owned another pair of
Neiman marcus digital gift card was stolen and used by someone elseThey cannot provide the information of stolen purchase and I need my refund ASAP!
I made a purchase of two $digital neiman marcus gift cards at 9/25/The order number is WNXXXXXXXXXXX and the gift cards were delivered to my email(***@gmail.com) at 9/26/However, when I tried to used the card at 10/30/around 4pm, I found the balance of one $digital gift card was $0!! Later I called the customer service of neiman marcus, they told me the card was used by someone else at 10/29/and they cannot tell me the details about the stolen purchaseThey said there will be a investigation and they will contact me laterI trusted them and chose to wait their responseHOWEVER! JUST AFTER A FEW HOURS! Around 11:30pm at 10/30/I found the other $digital gift card was stolen as well!! The balance is 0!! I cannot believe what happened! I need my refund as soon as possible and I will never purch
package lost but NM did not reply anything
my order in the store shipped the product to me, the tracking number is XXXXXXXXXXXXXXXXXXXXXXBut this package is not delivered to me, instead it is delivered to Paramus, NJ in 6/22/- Thursday
12:pmI called the store many time, but it takes forever for them to figure out what happenThe first call happened 6/22, they told me they will look in it and reply me soonand this week I talked to them times, they keep saying that they will look for it and reply to me soonBut they never keep their wordsthey said they will call me back in minutes, today, this afternoon, tomorrow, but neverThey just push the responsibility to others,"it was not me answered you"This order happened in this store, and the problem I have reported to customer service of this store, but nobody helped me to solve it, just say it was not me help you just now ,I will let somebody call you back