I placed an order during their "gift with purchase over $200" promotion and the gift I got, which is a cosmetic product, has expired for about a year Neiman Marcus was doing a "A Lamer 15ml Moisturizing Soft Cream gift with $200+ Lamer Purchase" promotion at the beginning of MayI placed an qualifying order online on 05/which totaled at $220+taxThe package was delivered on 5/but I actually opened the package a week later when I got back home from vacationI then looked up the expiration code on all the products I received and realized the 15ml Moisturizing Soft Cream I got as the promotional gift has already expired for about a year I contacted Neiman Marcus's customer service through their online chat on 05/After I explained my situation to the representative, she told me to simply file the return form and send the expired product back for an exchange, but in fact, the return form only allows me to select any product that I actually paid for, but not the promotional
My order was lost, I requested for a replacement order, but have been charged and still have not received my replacement items I placed an order with lastcall.com I did not receive my order and had to contact last call to find out my order was lost I requested for a replacement order I still have not received the items and have been charged for another $ I want to cancel my replacement order and want a refund for $ I have been charged for $for my original payment and additional $ The total is $ I want a refund to my original method of payment
I bought a dress on XX-XX-XXXX and wore it on XX-XX-XXXX and the buttons came off of the dressI didn't discover it until I got workI was very emba The rep was very rude and dismissiveHer manager was even more rude and told me that she could not return the dress due to the fact that she could not resale the dressI explained to her that the dress was defective, she stated that she has dresses that the buttons fall off and that doesn't mean that there is a defectShe talked down to me and was very rude
Returns Dept.will not allow me to return a blouse that is coming apart at the placket due to manufacturer's defect I ordered an Elie Tahari blouse from NM website on May Order number WNXXXXXXXXXXI sleeveless layered blouse - size S paid for with Visa credit card ending in I liked it enough to keep it and have it taken in on the sides as it was too bigThe alterations cost me another $I have worn it twice and haven't yet cleaned it Yesterday (July 11, 2016), I noticed that the placket on the front is pulling away and coming lose in two places, and the material is fraying there It appears that there simply wasn't enough material in the seam to hold the manufacturer's stitchingThe problem in this area has nothing to do with the alteration as it is a very roomy style and does not pull at allThe blouse was simply not made correctly by the manufacturer, NM's customer service will not accept return of altered merchandise This makes perfect sense exce
I placed order online at June when BG offers a gift deal, but gift is under backorder, I asked BG for three times got different answers Problem date: July 15th Purchase dare: June 24th Model Number:EYE CONCENTRATE BGS16_C0B3B, MOISTURIZING SOFT CREAM, 1oz BGS16_C13M Order Number: WBXXXXXXXXXX Account Number: [redacted] @gmail.com Sales Rep: online Payment amount: $ Payment Method: VISA
The original amount of the order was which was qualified to get a $gift cardNM cancelled one item without notifying I might be disqualified Problem Date: 04/17/ Purchase Date: 04/05/ Order Number: WNXXXXXXXXXXX Order Amount: $ Payment Amount: $ Payment Method: Visa I placed an online order on NM (04/05/2018) during its event timeIt said that if a customer purchased at least $on cosmetics or other regular-price products, he/she would be qualified to get a $gift cardThe original amount of my order was $HoweverFew days later, NM cancelled one item without informing me that it might make me disqualified to have the gift cardAnd when I noticed that the item was cancelled, I immediately contact NMThey told me that I was still on active status to get the gift cardSo I just kept the orderYesterday when I was surfing online, I found some one have similar experience on NMAt first, NM tells them that the item price changed/item
fraud company I had purchased a designers bag in october that costs $with tax months later the leather of the bag started getting thin and the bag started flopping and looking funny even though I have only worn it few timesI took it back to the store with my receipt to see if they can exchange it for me for another bag that doesn't flop I first took it to Bal Harbour Neiman Marcus they are the rudest most horrible customer service people and they are just lost they had no idea what was going on they keep asking this person and that person this that to give you one answerI then decided to go to another Neiman Marcus store after speaking to a representative online about the issues since the Receipt has no information about return policy as well as online it doesn't say anything about if you have worn the bag you can't returnI also called the corporate office and they transferred me to their manager whom never answers the phone and I left voicemails no responseFt Lauderd
After returning Neiman Marcus merchandise I have been given the hardest time relieving my refund for there defected items I have received I have received a defective pair of men's shoes from Neiman Marcus through an online order After attempting to return the item and providing the representative the information of no longer banking with Wells Fargo , Neiman Marcus still chose to refund the money to the account in which no longer existsI have provided this information to the representative prior to requesting a refund and returning the orderI have attempted to speak to several supervisors that are unable to resolve the issue and refund the money to my existing bank accountI have also spoken to several representatives that seem to provide me different information every time I have a coldI have even attempted to conference Wells Fargo on the phone to resolve the issue and Nieman Marcus claims to be unable to speak to I have also spoken to several representatives that seem t
I was garanten a $refund After two times of trying to receive the refund and not receiving anything I have decided to file a complaint CUSTOMER XXXXXXXX order WNXXXXXXXXXX I ordered a gift on 3/17/ It did not ship as requested and paid for, so Neiman Marcus issue me a $credit Although they confirmed this credit they never sent a check or credited my account After emailing them and asking, they said a check would be mailed out After still receiving nothing, I emailed again and still have not received anything in the mail I have received emails from [redacted] and [redacted] Click, but have received no check in the mail Please help me receive my credit and hold Neiman accountable I feel bad for other customers who do not complain and Neiman games the system by not issuing refunds
I purchased a pair of Christian Louboutin shoesThe shoes were defective in areas I purchased pair of shoes on 07/20/Two pair of the shoes were defective but I am only asking that one be replaced since I only wore the shoes onceThe shoe in question have defective areas which I pointed out to the store manager and the lady shoe managerBoth ladies were unwilling to accomodate my request but instead was willing to send the shoes off for the third time to be repairedThese shoes cost over and I would not have expected to be sold defective items and told that I cannot return or refundThe shoe upon purchase were suppose to be new and free of defect and that was not the casemodel noXXXXXXXXXXXXX receipt no XXXXXX XXXX XXXXXXXXXThe store knowinly sold me two pair of defective shoes
Non-compliance with gift card law in the state of California A few years ago, a friend purchased a gift card from Neiman Marcus and gave it to me as a holiday gift This week, I went to use the gift card for an on-line purchase and the system displayed "Gift Card is Expired." In the State of California, Civil Code Section states that it is unlawful to sell a gift card that contains an expiration date On Neman Marcus' website I opened a chat session to hopefully resolve this issue and I was told that my gift card did expire and if I wanted to dispute the expiration, I would need to ask my friend for the receipt That did not seem like an appropriate thing for me to ask a friend for so I sent an electronic inquiry to Neiman Marcus to see if this could be resolved without a receipt I received a note back (LTK112270889030X) to call 1-800-685-for a new gift card I called and the first person took some information and transferred me to the gift card department I then
Tried x to get my order delivered and correctedSpent a total of hour mins on the phoneTo end up with nothing I submitted an online order 08/15/I paid for day shippingGet an email hours later that they could not verify my account and the money was being refunded to my card in 5-daysI called Neiman Marcus the woman on the phone pulled up my order and said it happens sometimes and she will rerun my order and recharge my cardMind you the first transaction is pending for daysSo I get to work check her email to me and notice she has not ordered correct size and she gave me regular mailNot the day I paid forSO I call back, the woman tells me the shoes have been shipped and if they stop it they will have to refund and recharge meSo now my 3rd chargeI say no, I don't even have that kind of room on my cardShe apologizes and says she will give me $credit and once I get the shoes ( now missing the intending birthday party) if they do not fit I can ove
They sent me the wrong itemI contacted the comstomer service twice to exchangeEvery time they send me the same wrong item I made an online order on black friday (11/25/XXXX)(order number WNXXXXXXXXXX)I'm supposed to get a [redacted] Dans L'eau Edp 2.5oz (item number NMF17_C1LJA)But I actually got a [redacted] Eau de Parfum, oz [redacted] I contacted the costomer service on 12/06/via online chat for exchangeThey agreed, but on 12/12/2016, I got a [redacted] perfume againI was angry and complained to the costomer again through online chat on 12/13/They said they would double check the warehouseSoon on 12/16/2016, I got the same wrong item again!!! They lost my trustI don't think I can get what I ordered through customer service any moreTherefore, I file this complaint herePayment amount $Payment Method Discover credit card
Order: WNXX XXXXXXXX: On February 6, I ordered an item online from Neiman MarcusI have unsuccessfully been in contact with Neiman Marcus Customer Service (numerous times by both email and phone) to track this item, as I have yet to receive it At this point, I requested of them to cancel the order and have my credit card reimbursed Unfortunately, I am not getting any definitive response to that request either Product_Or_Service: Blouse Order_Number: WNXXXXXXXXXX
order number is WNXXXXXXXXXX, Payment amount is $252, Payment method : Gift Card Account number: [redacted] @gmail.com I brought a pair of shoes at Neiman Marcus online on 2017-3-9,the Gucci shoes I brought was $instead of the original price is $630, the order status keep backordered for almost a month, After waiting for So long time, it's been cancelled cause the color I ordered is discontinued!!! I am so disappointed , cause recently I placed three different orders at NM, they are all cancelled cause of out of stock, and the most wanted item cancelled again! I check their website, the item I brought still has same but other color item is available and the price is original now, so I contacted their customer service wanna match the price I spent, they refused, they said these two items has different item number , (the color I brought is camine rose, what I wanna match is black color) even these two item is exactly same shoes with same item name, I feel so disappo
Item was canceled off an order, received no refund, CS claims up to days which is unacceptable and lengthy considering it was a gift card October 21st, Online order number WNXXXXXXXXXXX I made a mistake with an order using gift cards during a 20% off beauty saleI intended to reorder the correct item but got no confirmation of where the money went that was taken off the cardsUpon speaking with CS I was told the money went nowhere and I'd get a credit in 2-days then upon asking about the sale was told I wouldn't receive credit for 7-daysThis is not a policy stated anywhere on their website and given the sketchiness of the CS being unspecific and evading my question about the sale timeline I do not believe I am going to see a refundPlus for a gift card order days is quite absurd when it should be credit back to my gift card like every retailer in the countrySo after he did say the money indeed went nowhere and went all over the place I am now a bit nervous
Neiman Marcus sales associate handed me the wrong product (same packaging and size) and refuse to exchange the product for me because packing is open The purchase was made on 11/28/at around 7-9pmBecause it was Thanksgiving day and almost store closing, the store was packed and sales associates all very occupiedMy purchase was a eye balm product from La MerBecause I knew exactly which product I was looking for (my mother has always used the same product), I just pointed at the eye balm and proceeded to checkoutThe sales associate was in a hurry and just checked out, without giving me any samples and didn't ask for my account number When I returned to Asia and gave the product to my mother as Christmas gift, she told me that it was a La Mer eye concentrate instead of eye balmI contacted the Bellevue store immediately on 12/26/and communicated the error they madeThe store associate refused to offer any form of exchange or return due to the following reasons:
I returned pairs of shoes, and was only credited for oneI have confirmation the box was received, and Neiman Marcus will not refund I have confirmation the box was received, and Neiman Marcus credited me for pair of shoes on March 6thI emailed on that date to open a ticket for the second pair of shoesTo this date I have emailed times, and have received no response as to the refund of the second pair of shoes
Promotional Gift Cards removed from orders made online when the item are filled at a store location instead of the warehouse Over the past two years, I have had several problems with placing qualifying online orders and being entitled to a gift card only to find that the gift card is removed from the order if the item is filled at a store instead of the warehouse Most recently, order #XXXXXXXXXX was placed on March 12,with the promotion MARCHGC which entitled me to earn a gift card of $when I added an apparel item and shoe to my order which already contained a necklace for a total of $ I placed the order in good faith, ALL ITEMS QUALIFIED FOR THE PROMOTION according to the website Two days later, the necklace was filled at a store and removed from the online order leaving the order unqualified for the gift card In addition to this, when the necklace was processed at the store in Northbrook, IL, the cashier, Anne Leonard, did NOT add the gift card to the o
Ordered a product came empty box nasty customer service manger refused to help Order number [redacted]
I placed an order during their "gift with purchase over $200" promotion and the gift I got, which is a cosmetic product, has expired for about a year Neiman Marcus was doing a "A Lamer 15ml Moisturizing Soft Cream gift with $200+ Lamer Purchase" promotion at the beginning of MayI placed an qualifying order online on 05/which totaled at $220+taxThe package was delivered on 5/but I actually opened the package a week later when I got back home from vacationI then looked up the expiration code on all the products I received and realized the 15ml Moisturizing Soft Cream I got as the promotional gift has already expired for about a year I contacted Neiman Marcus's customer service through their online chat on 05/After I explained my situation to the representative, she told me to simply file the return form and send the expired product back for an exchange, but in fact, the return form only allows me to select any product that I actually paid for, but not the promotional
My order was lost, I requested for a replacement order, but have been charged and still have not received my replacement items I placed an order with lastcall.com I did not receive my order and had to contact last call to find out my order was lost I requested for a replacement order I still have not received the items and have been charged for another $ I want to cancel my replacement order and want a refund for $ I have been charged for $for my original payment and additional $ The total is $ I want a refund to my original method of payment
I bought a dress on XX-XX-XXXX and wore it on XX-XX-XXXX and the buttons came off of the dressI didn't discover it until I got workI was very emba The rep was very rude and dismissiveHer manager was even more rude and told me that she could not return the dress due to the fact that she could not resale the dressI explained to her that the dress was defective, she stated that she has dresses that the buttons fall off and that doesn't mean that there is a defectShe talked down to me and was very rude
Returns Dept.will not allow me to return a blouse that is coming apart at the placket due to manufacturer's defect I ordered an Elie Tahari blouse from NM website on May Order number WNXXXXXXXXXXI sleeveless layered blouse - size S paid for with Visa credit card ending in I liked it enough to keep it and have it taken in on the sides as it was too bigThe alterations cost me another $I have worn it twice and haven't yet cleaned it Yesterday (July 11, 2016), I noticed that the placket on the front is pulling away and coming lose in two places, and the material is fraying there It appears that there simply wasn't enough material in the seam to hold the manufacturer's stitchingThe problem in this area has nothing to do with the alteration as it is a very roomy style and does not pull at allThe blouse was simply not made correctly by the manufacturer, NM's customer service will not accept return of altered merchandise This makes perfect sense exce
I placed order online at June when BG offers a gift deal, but gift is under backorder, I asked BG for three times got different answers Problem date: July 15th Purchase dare: June 24th Model Number:EYE CONCENTRATE BGS16_C0B3B, MOISTURIZING SOFT CREAM, 1oz BGS16_C13M Order Number: WBXXXXXXXXXX Account Number: [redacted] @gmail.com Sales Rep: online Payment amount: $ Payment Method: VISA
The original amount of the order was which was qualified to get a $gift cardNM cancelled one item without notifying I might be disqualified Problem Date: 04/17/ Purchase Date: 04/05/ Order Number: WNXXXXXXXXXXX Order Amount: $ Payment Amount: $ Payment Method: Visa I placed an online order on NM (04/05/2018) during its event timeIt said that if a customer purchased at least $on cosmetics or other regular-price products, he/she would be qualified to get a $gift cardThe original amount of my order was $HoweverFew days later, NM cancelled one item without informing me that it might make me disqualified to have the gift cardAnd when I noticed that the item was cancelled, I immediately contact NMThey told me that I was still on active status to get the gift cardSo I just kept the orderYesterday when I was surfing online, I found some one have similar experience on NMAt first, NM tells them that the item price changed/item
fraud company I had purchased a designers bag in october that costs $with tax months later the leather of the bag started getting thin and the bag started flopping and looking funny even though I have only worn it few timesI took it back to the store with my receipt to see if they can exchange it for me for another bag that doesn't flop I first took it to Bal Harbour Neiman Marcus they are the rudest most horrible customer service people and they are just lost they had no idea what was going on they keep asking this person and that person this that to give you one answerI then decided to go to another Neiman Marcus store after speaking to a representative online about the issues since the Receipt has no information about return policy as well as online it doesn't say anything about if you have worn the bag you can't returnI also called the corporate office and they transferred me to their manager whom never answers the phone and I left voicemails no responseFt Lauderd
After returning Neiman Marcus merchandise I have been given the hardest time relieving my refund for there defected items I have received I have received a defective pair of men's shoes from Neiman Marcus through an online order After attempting to return the item and providing the representative the information of no longer banking with Wells Fargo , Neiman Marcus still chose to refund the money to the account in which no longer existsI have provided this information to the representative prior to requesting a refund and returning the orderI have attempted to speak to several supervisors that are unable to resolve the issue and refund the money to my existing bank accountI have also spoken to several representatives that seem to provide me different information every time I have a coldI have even attempted to conference Wells Fargo on the phone to resolve the issue and Nieman Marcus claims to be unable to speak to I have also spoken to several representatives that seem t
I was garanten a $refund After two times of trying to receive the refund and not receiving anything I have decided to file a complaint CUSTOMER XXXXXXXX order WNXXXXXXXXXX I ordered a gift on 3/17/ It did not ship as requested and paid for, so Neiman Marcus issue me a $credit Although they confirmed this credit they never sent a check or credited my account After emailing them and asking, they said a check would be mailed out After still receiving nothing, I emailed again and still have not received anything in the mail I have received emails from [redacted] and [redacted] Click, but have received no check in the mail Please help me receive my credit and hold Neiman accountable I feel bad for other customers who do not complain and Neiman games the system by not issuing refunds
I purchased a pair of Christian Louboutin shoesThe shoes were defective in areas I purchased pair of shoes on 07/20/Two pair of the shoes were defective but I am only asking that one be replaced since I only wore the shoes onceThe shoe in question have defective areas which I pointed out to the store manager and the lady shoe managerBoth ladies were unwilling to accomodate my request but instead was willing to send the shoes off for the third time to be repairedThese shoes cost over and I would not have expected to be sold defective items and told that I cannot return or refundThe shoe upon purchase were suppose to be new and free of defect and that was not the casemodel noXXXXXXXXXXXXX receipt no XXXXXX XXXX XXXXXXXXXThe store knowinly sold me two pair of defective shoes
Non-compliance with gift card law in the state of California A few years ago, a friend purchased a gift card from Neiman Marcus and gave it to me as a holiday gift This week, I went to use the gift card for an on-line purchase and the system displayed "Gift Card is Expired." In the State of California, Civil Code Section states that it is unlawful to sell a gift card that contains an expiration date On Neman Marcus' website I opened a chat session to hopefully resolve this issue and I was told that my gift card did expire and if I wanted to dispute the expiration, I would need to ask my friend for the receipt That did not seem like an appropriate thing for me to ask a friend for so I sent an electronic inquiry to Neiman Marcus to see if this could be resolved without a receipt I received a note back (LTK112270889030X) to call 1-800-685-for a new gift card I called and the first person took some information and transferred me to the gift card department I then
Tried x to get my order delivered and correctedSpent a total of hour mins on the phoneTo end up with nothing I submitted an online order 08/15/I paid for day shippingGet an email hours later that they could not verify my account and the money was being refunded to my card in 5-daysI called Neiman Marcus the woman on the phone pulled up my order and said it happens sometimes and she will rerun my order and recharge my cardMind you the first transaction is pending for daysSo I get to work check her email to me and notice she has not ordered correct size and she gave me regular mailNot the day I paid forSO I call back, the woman tells me the shoes have been shipped and if they stop it they will have to refund and recharge meSo now my 3rd chargeI say no, I don't even have that kind of room on my cardShe apologizes and says she will give me $credit and once I get the shoes ( now missing the intending birthday party) if they do not fit I can ove
They sent me the wrong itemI contacted the comstomer service twice to exchangeEvery time they send me the same wrong item I made an online order on black friday (11/25/XXXX)(order number WNXXXXXXXXXX)I'm supposed to get a [redacted] Dans L'eau Edp 2.5oz (item number NMF17_C1LJA)But I actually got a [redacted] Eau de Parfum, oz [redacted] I contacted the costomer service on 12/06/via online chat for exchangeThey agreed, but on 12/12/2016, I got a [redacted] perfume againI was angry and complained to the costomer again through online chat on 12/13/They said they would double check the warehouseSoon on 12/16/2016, I got the same wrong item again!!! They lost my trustI don't think I can get what I ordered through customer service any moreTherefore, I file this complaint herePayment amount $Payment Method Discover credit card
Order: WNXX XXXXXXXX: On February 6, I ordered an item online from Neiman MarcusI have unsuccessfully been in contact with Neiman Marcus Customer Service (numerous times by both email and phone) to track this item, as I have yet to receive it At this point, I requested of them to cancel the order and have my credit card reimbursed Unfortunately, I am not getting any definitive response to that request either Product_Or_Service: Blouse Order_Number: WNXXXXXXXXXX
order number is WNXXXXXXXXXX, Payment amount is $252, Payment method : Gift Card Account number: [redacted] @gmail.com I brought a pair of shoes at Neiman Marcus online on 2017-3-9,the Gucci shoes I brought was $instead of the original price is $630, the order status keep backordered for almost a month, After waiting for So long time, it's been cancelled cause the color I ordered is discontinued!!! I am so disappointed , cause recently I placed three different orders at NM, they are all cancelled cause of out of stock, and the most wanted item cancelled again! I check their website, the item I brought still has same but other color item is available and the price is original now, so I contacted their customer service wanna match the price I spent, they refused, they said these two items has different item number , (the color I brought is camine rose, what I wanna match is black color) even these two item is exactly same shoes with same item name, I feel so disappo
Item was canceled off an order, received no refund, CS claims up to days which is unacceptable and lengthy considering it was a gift card October 21st, Online order number WNXXXXXXXXXXX I made a mistake with an order using gift cards during a 20% off beauty saleI intended to reorder the correct item but got no confirmation of where the money went that was taken off the cardsUpon speaking with CS I was told the money went nowhere and I'd get a credit in 2-days then upon asking about the sale was told I wouldn't receive credit for 7-daysThis is not a policy stated anywhere on their website and given the sketchiness of the CS being unspecific and evading my question about the sale timeline I do not believe I am going to see a refundPlus for a gift card order days is quite absurd when it should be credit back to my gift card like every retailer in the countrySo after he did say the money indeed went nowhere and went all over the place I am now a bit nervous
Neiman Marcus sales associate handed me the wrong product (same packaging and size) and refuse to exchange the product for me because packing is open The purchase was made on 11/28/at around 7-9pmBecause it was Thanksgiving day and almost store closing, the store was packed and sales associates all very occupiedMy purchase was a eye balm product from La MerBecause I knew exactly which product I was looking for (my mother has always used the same product), I just pointed at the eye balm and proceeded to checkoutThe sales associate was in a hurry and just checked out, without giving me any samples and didn't ask for my account number When I returned to Asia and gave the product to my mother as Christmas gift, she told me that it was a La Mer eye concentrate instead of eye balmI contacted the Bellevue store immediately on 12/26/and communicated the error they madeThe store associate refused to offer any form of exchange or return due to the following reasons:
I returned pairs of shoes, and was only credited for oneI have confirmation the box was received, and Neiman Marcus will not refund I have confirmation the box was received, and Neiman Marcus credited me for pair of shoes on March 6thI emailed on that date to open a ticket for the second pair of shoesTo this date I have emailed times, and have received no response as to the refund of the second pair of shoes
Promotional Gift Cards removed from orders made online when the item are filled at a store location instead of the warehouse Over the past two years, I have had several problems with placing qualifying online orders and being entitled to a gift card only to find that the gift card is removed from the order if the item is filled at a store instead of the warehouse Most recently, order #XXXXXXXXXX was placed on March 12,with the promotion MARCHGC which entitled me to earn a gift card of $when I added an apparel item and shoe to my order which already contained a necklace for a total of $ I placed the order in good faith, ALL ITEMS QUALIFIED FOR THE PROMOTION according to the website Two days later, the necklace was filled at a store and removed from the online order leaving the order unqualified for the gift card In addition to this, when the necklace was processed at the store in Northbrook, IL, the cashier, Anne Leonard, did NOT add the gift card to the o