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SunFrog, LLC

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Reviews SunFrog, LLC

SunFrog, LLC Reviews (316)

I recently bought three shirts from this businessI received the shirts two days before I expected to receive themI was excited to receive them earlyHowever, one of the shirts had two holes in themI sent customer service an email regarding the defective itemTheir return policy states that I have to pay return shipping, and an additional $for them to ship another shirtIn my email, I told them that I received a defective shirt, and didn't feel I should have to pay anymore than I already hadCustomer service got back with me the next day, and asked for picturesI sent them pictures, and they stated they would send a new shirt out as soon as they could with no additional chargesThis is what customer service is all aboutI had such a wonderful experience buying from SunFrog, that I plan to buy from them again, and will refer th to my friends and familyIt's hard to find true customer service like SunFrog's

I placed an order with this company from the Facebook adIt made it seem like it was going to ship in under a weekIt's been days and all I get is emails saying oh we're sorry you order hasn't shipped yetI had to go to the Revdex.com website to get a contact phone number for these peopleWhen I did call them the young lady that answered was Rude and just told me they're a print to order business She further said it's printing I can't tell you when it's gonna be done but it shouldn't be too much longerCustomer service was nonexistent They seemed to be annoyed to get a call and have to talk to meDon't waste your time with these guys

I never received my order And my funds couldn't be refunded

I recently ordered a shirt then realized it was not what I thought it was....my mistake I contacted the company and explained my dilemma and immediately received a full refund I was extremely pleased with the communication and customer service associated with this company and would not hesitate to order from them again or to recommend to family and friends!!!!

I ordered on shirt from Sun Frog It took days to receive it It is very poor qualityI am sending it back Unfortunately, I have to pay $to return their garbage Horrible experience Shirt really is horrible...thin and cheap

I ordered a shirt for Christmas to give away as a gift The shirt arrived, however it was severely yellowed around the print and of poor quality As a result, I could not give the shirt away as a giftI tried telephoning them, but was NEVER able to reach anyone I emailed them to state my complaint and as how I could return the shirt Instead they sent me another one, worse than the first!! Large yellowed box around the print (on a light blue shirt), and looks like there is drops of yellowish fluid on the shirt as wellAgain, I tried calling them, but no one answered I'd like a complete refund If I had known they were going to send such a poor quality item, I would NEVER have ordered anythingSunFrog shirts, as far as my experience, sells inferior, defective, and poor quality merchandise I am VERY disappointed

All the reviews are true! This company takes FOREVER TO SHIPYou can go to your local embroidery shop and pay a little extra and get something done quicker then going through SunfrogshirtsI placed an order 12/21/and I still havent received itIts really annoyingI do not recommend business with them unless you dont need something for at least a monthNow lets just hope its right whenever it finally gets here!

I purchased a Weimaraner shirt for my wife Unfortunately, when it arrived it was obvious that it was too smallI spoke with Amanda in Customer Service inquiring if I could return the shirt for a larger sizeShe told me they do not take returns, but they would ship me a larger size at no extra chargeI offered to send the original shirt back, but Amanda told me to to just donate it to an organization that could use it Our Weimaraner come from a rescue group, so that is where the item will be donatedSunFrog's policy and Customer Service is OUT STANDING!!!

Had great interaction with Ashley at SunFrogs I ordered a shirt that the post office returned to them and she immediately made sure it was re-maied to my cousin Her response to my inquiries was quick and she was extremely helpful Sometimes 'customer service' is just a word--but not at SunFrogs!

I have ordered t-shirts for my companies for many years SunFrog is the Best! Excellent customer service! If you need anything taken care of, ask for Amanda! She is excellent and really cares about taking care of all your needs

I placed an order for a hoodieAfter my expected delivery date came and went by days I started contacting UPS and SunfrogUPS got back to me right away, saying I had to contact SunfrogI emailed and called their customer service numerous timesIt wasn't until I said I would tell everyone I know not to purchase anything from them, did they get back with meI will never buy anything from them again!

I ordered a hoodies from this websiteIt took three weeks to get here, I live in [redacted] The tracking number they sent me said that it hadn't left for a whileWhen I contacted customer service, twice for different issues, they got back to me right awayThey were very polite and understandingThey sent me a different tracking number that worked only until the package left the [redacted] since [redacted] post office no longer tracks packages outside of the statesThe packages came in well wrapped and not damaged in any way There is a problem with the sizing, but that is completely my fault since I ordered the wrong sizeI ordered an XL and having received it, it should really be an MThe site offers exchanges but I don't want to pay more money for shipping there and back(since from [redacted] it will be expensive) and I don't want to wait another month and a half before it arrivesSo I am getting it taken in at a tailor (we've got lots of those here)The sizing is, however, not their fault but mineThey have a measurements chart, I just kind of guessed and didn't really measure anythingSo if you order from them, double check the measurements! The decal is nice and looks to be of nice quality, I don't think it will end up peelingThe fabric is nice and softAnd the double stitching looks really nice, I am sad that it will get ruined when I take it in I am very happy with this company and will order from them again!!! Thank you

I would love to say my expierience with Sun Frog was so awesomeTressa J was the most genuine and honest and very helpful representative I have spoken with in a long timeThe whole business is awesomeI would never hesitate to do business with them again and neither should anybody they get it RIGHT!

This company oozes integrityI accidentally ordered the same shirt twiceInstead of just refunding and asking me to send it back, they refunded AND asked that I pay it forward by hanging onto the shirt and giving it to someone in needI am now a customer for life

Super happy with SunFrog Shirts! Customer service was wonderful They helped me tirelessly to find the right shirts for my husband and I When I ordered, my shirt was a bit small so I wanted to return itThey again were so helpful in getting me a replacement right away Very responsive Great shirts!

I was really impressed with the way SunFrog does businessI would definitely recommend them to others

I ordered shirts weeks ago and still have not received themNow that I have read these reviews, I'm just going to cancel my orderIt's a shame that the CEO won't take these complaints more seriousThere's serious issues here and all he replays is that he's sorry about the negative experienceDo Something about it then pal!!!!!!!

Just received my t-shirts todayGreat quality shirtsGreat quality print

Hi people's would like to say thank you to Sunfrog for there go above and beyond attitude to customer service let me explain firstly im in Australia so it's always a bit of a worry dealing with Overseas company's anyhow I ordered a product which had my surname on it however initially Sunfrog sent me a shirt with a totally different name on it of course I emailed them and expected to hear all the usual BS But these guys were fantastic the promptly replied and sorted it out allowed me to keep or donate old shirt and sent me a new correct one no charge no postage due to the promptness of there reply and the whole way they handled it considering I'm miles away is to be commended I personally am looking forward to future purchases and would personally recommend Sunfrog Thanks guys Cheers ***

I purchased from this company with some apprehension I had no logical reason for this and my experience confirmed this WONDERFUL customer service which kept me informed at every step of the way, PROMPT response to contact and INTERNATIONAL delivery times to be proud of - thank you, I will return and purchase again, A GREAT experience

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Address: 1782 Orourke Blvd, Gaylord, Michigan, United States, 49735-8009

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www.sunfrogshirts.com

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Shady, yet now dead: once upon a time this website was reported to be associated with SunFrog, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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