SunFrog, LLC

These guys are crooksDON'T ORDER FROM THEM I placed an order on 12/6/14, my credit card was billed 12/6/14, it is now a month later and I still do not have my order

My husband and I ordered a shirt from Sunfrog in the middle of July for my birthdayUnfortunately, I didn't receive it, because someone broke into the mailbox and stole itI made contact with Sunfrog customer service wondering what could be doneThey were fast to email back, and they said they were reordering it for meThey told me this on 8/4/15, I received my shirt on 8/10/I appreciate the fact that they were prompt and had good customer service skills

I had a great experience with Sunfrogs shirts and with [redacted] who is employed with themShe was wonderful to work with and she was very helpful to fix any issues that came upi will definitely order from them in future Thanks ***!!!

Super great company to deal withThey rectified a situation in the best manner possible and were a pleasure to deal with

Horrible wait times and customer serviceNo offer of refund and still don't have my shirtCustomer service rep said she was "sorry I was disconcerted with their service." Stay away!!!!

I recently placed an order with SunFrog and am totally pleased with the product, speed of order receipt and their continuous notification of where product was in transit Definitely ordering again, in fact, Today! Shipping to Australia was no problem with this company and no additional shipping charges

Do not order from this website I received my sweatshirt and the graphics were all messed up when I contacted the customer care center I was sent automatic emails and they want to charge me for the return in the replacement

I ordered three shirts at the end of NovemberI received a shipping notification a week ago and the status still says that it is waiting for UPS to pick it upI have sent two emails and left two voice messages (just trying to get an update) and have not heard a peep from anyonePerhaps I should have checked out this site before orderingI have never had a problem ordering from other smaller business sites, but this will definitely make me think twice, especially when ordering gifts that I will likely have to go out and shop for now because these will not arrive in time

I would like to thank SunFrog Shirts for all the help with my orderThey helped me with a little problem I hadAs I live in Australia they replaced my shirt at no cost I know I will be recommending sunFrog Shirts to my friends and family Thankyou again for all the help

Two of my friends and I ordered a t-shirtWe were shocked and disappointed when they cameThey are about size smaller than the sizeWe have no idea to return these shirts for a refundThere was packing slip in the envelopeWe are all very very disappointed

If you are not from the United States, do NOT use this firmI got a T-Shirt for £($25)Expensive, but it seemed niceI could not collect it until I paid the Post Office in the UK an extra £as there was a customs surchargeSo I got a basic t-shirt that cost me £($42)This has never happened to me before when purchasing other goods from the USACustomer service were not helpful and not willing to refund the surcharge to meSo please beware if you are not from the USAThere are added costsTo add insult to injury the Customer Service person (Teresa) referred me to their terms and conditions via a link to a page that did not exist, and said a very witty (not) "Well, this is unexpectedThe page you're looking for isn't hereIt might have been here last ThursdayBut on a Saturday morning I guess it's just you and meHmm."not greatBeware

I ordered five shirts for my kindergarten team They sent me correct shirts and one incorrect shirt We start school this week One teacher will not be able to wear the team shirt since the order was filled incorrectly Very disappointed They are sending me the correct shirt but it will not be here in time for the beginning of the school year I thought they should over night or express mail me the correct shirt to me since it was their mistake However, they refused my request I am disappointed and I will not be ordering from them again Terrible customer service It was their mistake I will tell my colleagues and anyone who asks, not to shop at their site

It has been a long time since I have had such a prompt, courteous and considerate experience with an on-line purchase The first contact I had was on 9-4-when I requested information about a certain itemThey responded w/n hours and I placed the order on 9-5-2015; it was delivered well within a reasonable timeframe (9-18-2015), but unfortunately it was an incorrect item Their web site gives detailed information concerning returns and I contacted them the afternoon of 9-- and received a direct response this morning assuring me that the proper item has been ordered -- and THIS IS A SATURDAY! The correspondence has not been 'canned' -- it has been personally composed, directly addressing my specific comments/concerns, and I look forward with confidence to the correct item arriving shortly-- in all fairness -- the mistake that was made was very 'obvious' as to what happened -- I wanted 'ARkansas' but receiver ARizona instead -- an error that would have been SO easy to make

Excellent customer service Maria was wonderful assisting with all my needs Sweatshirt design was awesome

The product is terrific, but the very best part of this company is their customer serviceThe post office failed to deliver my first order, so I contacted SunFrog and they IMMEDIATELY shipped me a new shirtThey contacted me several times by email to make sure that I was receiving the productToday it came and I am SO impressed by themHIGHLY RECOMMEND! Thank you!

Its been days and no change in statusI had called them and the only answer is we have published when we will ship items on our websiteFrankly I have to call to check what is the status and if the answer is the website I dont need to call themEverytime I called they said tonight printing is done and will be shipped tomorrow and still no shipmentI dont understandWhy take orders if they are not able to keep up with the time mentionedExtremely unprofessional

I ordered from Sun Frog Shirts on December 6th It was intended to be a Christmas present for my nephew It is now days later, a week after Christmas, and I do not have my shirt yet They say it is shipped The week before Christmas is was shipping in days, the week of Christmas is was shipping in day This company refused to ship the shirt to my nephew for me, which it now needs to be since it missed Christmas They are no longer replying to emails and completely dodged my question when I asked if they would be willing to ship it Their customer service is horrid, their shipping rate is ridiculous And they do not care I will NEVEr order from them again and I suggest others find another company to fulfill their orders

I have tried hard to order a shirt for my daughter in MinneapolisHowever, the online system claims that a London address as a billing address is "not found" Please can someone please inform your staff that London is one of the largest cities in the world and they need to find it!!!!!!! Not a satisfactory experience

I placed an order for shirts with this company and received a confirmation After weeks passed, I realized I never received anything I found their email confirmation, and clicked on my order only to find a note saying I needed to contact customer serviceYou would think they would send me a message to convey that if they weren't sending my shirtsNow I need to find out if they charged my card

I will definitely shop with SunFrog Shirts again in the future! Their products are well made and their prices are reasonableBut, their customer service is simply beyond compare! I received a package containing items I did not orderAfter I emailed them a brief description of the problem, I received an email & within the day got a phone call from a very pleasant and knowledgable representative assuring me the charges would be reversedI was told I could keep the shirts or donate them, as is their policy with returnsThey also suggested I contact my credit card company since it could be possible fraud I have been singing the praises of SunFrog Shirts to anyone who will listen! This is an exceptional company!