SuperGoodDeals.com, Inc.

The consumer was shipped what was advertised. If the consumer is unhappy, we offer a days return policy
They should return it to us at:
SuperGoodDeals.com
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As of today, we do not have anything back from them. If they have a track #, we will be happy to contact usps to see if they can locate it. Thanks and glad to help

I can't say enough positive things about my experienceI purchased a 10ftcord charger for my iPad, that originally had a problem with the connectorWhen I contacted the company, a rep(Kevin) immediately returned my call (thank you Kevin)I emailed a picture of the cord and they sent a replacement that very dayRec'd the new one, works perfectlyThank you for standing behind your productI wouldn't hesitate to recommend him and I will definitely shop this site in the futureE S from upstate (6/**/16)

As you can see from the tracking below, this was shipped right away, but appears to be lost within ***It is being replaced today, with the same track # and should be there in 3-
business daysWe are very sorry that your package was lost with ***, but we are here to helpThanks*** ***
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NEW YORK, NY Your item departed our *** facility in NEW YORK, NY on December 16, at 5:amThe item is currently in transit to the destination*** *** *** * *** **
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Revdex.com:I received my merchandise yesterday shortly after making this complaint Had they simply responded to my multiple inquiries as to where my product was, I would have never filed this complaint They never once responded to any of my emails or calls
One response would have eliminated my frustration
Sincerely,
*** ***

We have checked on your orderIt is enrouteShould be there in 3-days*** Track #***You ordered while we were away on vacationWe had a vacation message on the
top of our home page that mentioned that we were awayI am very sorry that you missed that messageWe are back now and your item has shippedIt should be there in 3-daysThanks for your business

Wow! I've only skimmed the first page of reviews and certainly seem to be in the same boat as everyone elseI definitely wish I'd looked here firstI've placed orders: the first shipped as promised but has never left the *** sorting facility in *** ***, **(I've filed a claim with *** but that hasn't exactly gotten me anywhere either)My second order shipped days after I placed it instead of the next day as promised and once I finally did receive it, it isn't completeI've left yet another voicemail and sent yet another emailI'm sure I'll never get a responseI'll just dispute with my credit card company to get my money backWhat a scam!!!

Customer mailed back a cable, but did not have her name on the package, rather she had the name of *** ** ***We did not have him listed as a customer, so we set the package aside
She returned a 6ft cable to usWe have replaced it with a brand-new cable for herif she does not like the new one sent to her, she may return it to us for a refund of $3.99, which is what we were charging at the time for a 6ft cable on its own (she got a discount below $as she bought it as part of a package)
The tracking number of her new package with *** is:
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This will ship on Monday, as today's mail has been picked up already
She can expect this later next week
We are very happy to have helped and appreciate her business and hope to see her back soon

I ordered iPhone cables from supergooddeals.com for a total of $I received an email with a *** tracking codeOn Monday Jan **, the *** tracking site said the package had been delivered at 12:pmI was home at that time so I checked my mailboxThe package was not thereI checked several times that day but it never arrivedI sent the *** an email that evening explaining the problemI also contacted via email supergooddeals.com to let them know of the problemI didn't hear back from them, so I emailed them again on the morning of 1/** to say that the package had still not arrivedIn the meantime, the *** called me on 1/** and 1/** trying to locate the package, talking with the delivery man, etcThe *** provided excellent customer serviceSupergooddeals.com did not*** (the *** of the company) responded with this email to me on 1/**, "check with your mail carrier and post office and neighbors, to see where they left it for youthis is shipped insured against loss, but usps scanned it at delivery timeif stolen, you may wish to put in a claim with your homeowners or renters insuranceIf you need more, you can buy them on our website Suggest using a different address, such as a work address or friend's address." The package finally arrived on the evening of 1/**, so I responded to *** that the package finally arrived, but that his email was offputtingTo suggest that I submit a claim with my homeowners insurance for $was ludicrousAnd to suggest that I have my mail delivered to someone else's address was also a ridiculous notionSo I responded to *** on Thursday morning with, "It arrived yesterday [Wednesday] in my mailboxTracking said it arrived on Monday but that was not the caseAnd I've never had an issue with something being delivered to my house so I don't need to use another addressMy home is my officeSuggesting that I file a claim with my homeowners is ludicrousLess than $is not going to cover anyone's deductibleI can't believe you suggested that as a recourseAnd given that, I will never buy something from your site again." He responded questioning my telling the truth (hence the reason for copying and pasting our email exchange in this review), "You need to be truthful this is why we use tracking, protects our buyers AND IN THIS CASE, us." I could not believe anyone would treat a customer like this so I responded again, "I was truthful and am horrified that my authenticity is being questioned by youI contacted you on Monday via email when the tracking said it was deliveredI was at home that day working and checked my mailbox several timesThe package was not thereI also contacted the *** (###-###-####) and spoke several times with a woman there who was in contact with my delivery personMy regular delivery person was on duty that day and he knows meThey were trying to locate the packageI contacted you again on Tuesday when I checked my mail and it still had not arrivedIt finally arrived on WednesdayI don't understand why you think I'm being untruthfulAnd I did everything on my part to track down this packageYou did nothing, but suggest I buy more from you or submit a claim to my homeowners (really?)WowThat is the truth and really hard to believe that is your customer service." While the product was finally delivered and the delivery issue may have been a problem with the ***, supergooddeals.com's customer service is TERRIBLE! *** made no attempt at trying to resolve the issue

Dear ***, Sorry for your trouble, but will be happy to help, as per our previous emailFirst, make sure you are not plugging into the usb port of a computer, the newer phones
require more power, that can usually only be supplied by a wall or car chargerIf they are not getting enough power, they most often will display a message that the item is not certified and may not work correctlyAlso, any cable, even *** cables, even when plugged into a proper charger, if they have a problem, will display this message; the phone detects that something is plugged in and that not enough power is being transmitted, or perhaps no power at all if the cable has brokenAlso please note, that once an ipad has reached full charge, it is for it to display the message "NOT CHARGING." Try our cable with your own charger and then vice versaWhatever is not working, just sent it back to us, so that we receive it within days of the original purchase date, at: ***
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*** *** ** *** I will then replace the part with a new one that I personally test for youYou may request a refund instead, if you wish, by including a note in with your retunThanksSincerely, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I obviously have to try something else since these people are rude This is FRAUD and this business needs to STOP taking consumers hard earned dollars! I will contact the FTC and CPSC to get my $back because I did NOT receive the services requested for this price I received the "FREE" delivery which took more than "day priority shipping" to get to me!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Product I received was NOT as pictured or advertisedHave attempted times to contact seller to resolve the issueno response as of this dateNow I am concerned this dishonest business has my credit card information

Followup- after the order was delivered on 9/**/2014, buyer complained that she had a problem with part of her
orderWe asked her to mail them back and we would gladly replace the item(s) for her
We do not have them as of today, but as soon as we do get them, we will gladly replace them for her with ones that we personally test
We will update this complaint here, once we get them
We are very sorry that *** delayed thisWe put in an inquiry to have them trace this and they located it in their sort center*** has delivered this as of 10/**/We are happy to have helped and are very sorry for the shipping delay with ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The buyer ordered during our peak time for both us and ***We apologize that it took longer than expected on our end and the ***As sometimes happens with companies, they get swamped with
ordersThis happens, even with ***It does not mean anyone is not a real company, it just means they were very, very busyThe package has been delivered to her work address, as she requested and it was delivered to the front desk/receptionWhen she gets in to work on ***, she needs only to go to the reception area for her company, they have her packageWe are happy to have helpedHere is her tracking info: *** Tracking™ Image of an envelope outlined in blueCustomer Service › Have questions? We're here to helpOnly applicable to visual usersTracking Number: *** Image of a progress bar displaying In Transit status delivered Updated Delivery Day: ***, December **, Product & Tracking Information Postal Product: Package Services Features: *** Tracking™ Date & Time Status of Item Location December **, , *** ** Delivered, Front Desk/Reception*** *** ** *** Your item was delivered to the front desk or reception area at *** ** on December **, in *** *** ** ***December **, , *** ** Sorting Complete*** *** ** *** December **, , *** ** Arrived at Post Office*** *** ** *** December*, , *** ** Departed Shipping Partner Facility*** ** *** December *, , *** ** Arrived Shipping Partner Facility*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are lying, I didn't receive my items in order to return them. I still want my money returned. If they won't credit my account then they need to resend my purchase. Period. Once I receive it, I'll be happy to return it since it is completely redundant. I am not willing to allow this company to take my money with nothing in return. They may not be to blame for losing my purchase but they are responsible for customer satisfaction. Honestly, this is not the way to run a business. I want my money back and I am no longer willing to negotiate. They had the opportunity but they ruined it by ignoring my very reasonable requests. Must I send copies of all my correspondence with them? Because I will if I am pushed to it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

replacement item delivered:*** Tracking™ Image of an envelope outlined in blueCustomer Service ›*** *** *** *** ** ***
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We have checked on this order and apologize that *** took longer than usual to deliver it, although we shipped it out quicklySee below for details and delivery confirmationThe item has been
delivered alreadyWe are happy to help and appreciate your business*** *** *** ** ** *** *** ** *** *** *** * *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** * *** *** ** *** *** *** *** *** * *** ** *** *** *** *** ** *** *** *** *** *** ** ** ** *** *** ** *** ** ** *** *** *** ** *** ** *** *** *** *** * *** ** *** *** *** *** ** *** *** *** *** * *** ** *** *** *** ** *** *** *** *** * *** ** *** ** *** *** *** ** *** *** *** *** * *** ** *** *** *** *** ** *** *** *** *** * *** ** *** ** *** *** *** ** *** *** *** *** * *** ** *** *** *** *** *** ** *** *** *** *** * *** ** *** ** *** *** *** *** *** ** *** *** *** *** * *** ** *** *** *** *** *** ** *** *** *** *** * *** ** *** ** ** *** *** *** ** *** *** *** *** * *** ** *** *** *** *** *** ** *** *** *** Image of an envelope outlined in blueCustomer Service › Have questions? We're here to helpOnly applicable to visual usersTracking Number: *** Image of a progress bar displaying delivered status delivered Updated Delivery Day: Saturday, February 14, Product & Tracking Information Postal Product: First-Class Package Service Features: *** Tracking™ Date & Time Status of Item Location February 14, , 1:pm Delivered, In/At Mailbox FRANKLIN, NH Your item was delivered in or at the mailbox at 1:pm on February 14, in FRANKLIN, NH February 14, , 8:am Out for Delivery FRANKLIN, NH February 14, , 8:am Sorting Complete FRANKLIN, NH February 14, , 7:am Arrived at Post Office FRANKLIN, NH February 14, , 5:am Departed *** Facility NASHUA, NH February 13, , 5:pm Arrived at *** Facility NASHUA, NH February 12, , 5:am Departed *** Facility NEW YORK, NY February 11, , 11:pm Arrived at *** Origin Facility NEW YORK, NY January 20, , 7:pm Departed Post Office STATEN ISLAND, NY January 20, , 7:pm Picked up by Request STATEN ISLAND, NY January 17, , 2:pm Shipping Label Created STATEN ISLAND, NY

*** refund, transaction id = ***we see the buyer paid using checkout on our website, which goes through ***Refunded to same email address he paid us withCredit
card refunds only allowed through *** for days, this was purchased months ago*** has sent him instructions so he can transfer to his bank account or withdraw as a check if he wishesWe are happy to have helped

We have now refunded him in full, *** refund #***He sent back two packages in total with his itemsAs we now have his 2nd package, the rest of the refund has been issuedGlad to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received the new product yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***