SuperGoodDeals.com, Inc.

Review: I purchased several items from this company, some of the items did not work. The company was contacted and notified of the problem. I asked the company to pay the return cost because when I received the "new" items, some DID NOT work. The company REFUSED to pay the return cost, which I do not feel responsible for because I did nothing wrong. However, I did pay for the shipping and sent the items back that did not work. Since then I have called and left a message with the company and I have not been called back. I have also called several other times at different times of the day and no one has answered. I have not received the replacement items either. It has been a month and a half since the day I ordered the items.Desired Settlement: I want new items sent to me in proper working condition.

Business

Response:

Followup- after the order was delivered on 9/**/2014, buyer complained that she had a problem with part of her order. We asked her to mail them back and we would gladly replace the item(s) for her.

We do not have them as of today, but as soon as we do get them, we will gladly replace them for her with ones that we personally test.

We will update this complaint here, once we get them.

We are very sorry that [redacted] delayed this. We put in an inquiry to have them trace this and they located it in their sort center. [redacted] has delivered this as of 10/**/2014. We are happy to have helped and are very sorry for the shipping delay with [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received the new product yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer mailed back a cable, but did not have her name on the package, rather she had the name of [redacted]. We did not have him listed as a customer, so we set the package aside.

She returned a 6ft cable to us. We have replaced it with a brand-new cable for her. if she does not like the new one sent to her, she may return it to us for a refund of $3.99, which is what we were charging at the time for a 6ft cable on its own (she got a discount below $3.99 as she bought it as part of a package).

The tracking number of her new package with [redacted] is:

This will ship on Monday, as today's mail has been picked up already.

She can expect this later next week.

We are very happy to have helped and appreciate her business and hope to see her back soon.

Review: I ordered items on the [redacted] from this website and the money was debited to my checking account. They have my order status as processing. On their website, they say pay today and shipped tomorrow. I have tried calling and leaving messages and emailing but have yet to receive word back.Desired Settlement: I would like my money refunded to my account.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding SuperGoodDeals.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Wow! I've only skimmed the first page of reviews and certainly seem to be in the same boat as everyone else. I definitely wish I'd looked here first. I've placed 2 orders: the first shipped as promised but has never left the [redacted] sorting facility in [redacted], **. (I've filed a claim with [redacted] but that hasn't exactly gotten me anywhere either). My second order shipped 5 days after I placed it instead of the next day as promised and once I finally did receive it, it isn't complete. I've left yet another voicemail and sent yet another email. I'm sure I'll never get a response. I'll just dispute with my credit card company to get my money back. What a scam!!!

Review: Ordered Aug **, didn't ship until Sept * and finally arrived Sept **. Was suppose to ship next business day.

Items received are of inferior quality.

One item did not work. Contacted company and was advised to send back and would replace. Mailed item back Sept [redacted]. Followed up four times, never received a response or a replacement for the defective item.

Consumer

Response:

At this time, I have not been contacted by SuperGoodDeals.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Dear Revdex.com, regarding this complaint, we never received anything back from the consumer. If the consumer can provide a tracking number for their return, we will be happy to check with usps and see where it is and replace it for them if it shows they mailed it and it was lost in transit.Kindly acknowledge receipt of our response to this complaint.Sincerely,Kevin SuperGoodDeals.com, Inc [redacted] ###-###-####- tel. # in the USA

Review: I bought a Charger Cord for my Tablet Computer from them, and it was defective right out of the box. I contacted them and they responded in a decent time frame, but they told me to mail it back to them to be replaced. That in itself isn't the cusp of the issue. The problem is that they expected ME to pay for the Return Shipping to send a DEFECTIVE ITEM back to THEM. I asked them to please give me (email or [redacted] if they wish) a Return Label to send it to them. They repeated the same thing they said the previous time, which was for me to just send the defective product back to them. I told them that I need a Return Label. They ignored the emails where I asked them for the Return Label and atopped responding to my emails. I went on ahead and paid to ship it to them. It costed me almost HALF THE PRICE OF THE PRODUCT to do so (it was a $5 item and MY shipping charge was $2.38). I was furious! I asked them to withe reeimburse me or find a way to compensate me for this unnecessary inconvenience. They argued with me giving me an example of a scenario where I'm buying something from a PHYSICAL STORE. This has NOTHING to do with THIS situation. It only costs them $0.48 to send ME the item on top of THAT! I even emailed them a Photocopy of the receipt from our local Post Office as proof of the charges, and they've ignored me.Desired Settlement: Reimbursement for the amount spent for ME to send THEM the DEFECTIVE PRODUCT that THEY sold to ME. It costs THEM FAR LESS than it does ME to mail the SAME ITEM in the SAME PACKAGING! Yet, they failed to realize that GOOD Customer Service would entail handling the Return Shipping for a DEFECTIVE PRODUCT!

Business

Response:

we have refunded the buyer $2.38 as a courtesy, good will gesture. We are happy to have helped. refund through [redacted], transaction ID #[redacted]. Will go back to whatever payment method the buyer used when checking out for his purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do appreciate the refund for the shipping associated with returning the first defective USB Cable, but... I also need the current USB Cable refunded, because it too, is defective. It only works every now and then. I will need a Return Label to get it sent back to SuperGoodDeals, if it is desired that I send it in.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I have yet to receive the refund that SuperGoodDeals.com claims to have issued to me. It hasn't shown up in my balance statement, yet. If/when it does, then this matter will be considered 'Closed'.

I

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Review: Iordered the product on 11/**/2014, it stated once paid ships next day. I paid for it and have emailed the company. I received emails like,

we were swapped and it will go our tomorrow 12/*/2014, I asked for tracking number I was told to check my account. I did there was nothing there. Then I called left message. 12/*/2014. I sent another email asking what the tracking number was, the response I received was unprofessional.

I was told by someone named [redacted],

"just calm down it is being shipped out" . On 12/*/2014 I sent another email asking for a tracking number. I received an email from this guy [redacted] again stating it was shipped on 12/*/2014. He gave me a [redacted] tracking number. I called [redacted] gave them the number and was told there is no active number in system. The guy at [redacted] said the company must of created the label but it has not been entered to pick up.

it has been 9 days and still no product as website promise.

I have a feeling this is not a legit company and should be shut down.

I want a full refund immediately

Thank youDesired Settlement: Refund

Business

Response:

The buyer ordered during our peak time for both us and [redacted]. We apologize that it took longer than expected on our end and the [redacted]. As sometimes happens with companies, they get swamped with orders. This happens, even with [redacted]. It does not mean anyone is not a real company, it just means they were very, very busy. The package has been delivered to her work address, as she requested and it was delivered to the front desk/reception. When she gets in to work on [redacted], she needs only to go to the reception area for her company, they have her package. We are happy to have helped. Here is her tracking info: [redacted] Tracking™ Image of an envelope outlined in blue. Customer Service › Have questions? We're here to help. Only applicable to visual users. Tracking Number: [redacted] Image of a progress bar displaying In Transit status delivered Updated Delivery Day: [redacted], December **, 2014 Product & Tracking Information Postal Product: Package Services Features: [redacted] Tracking™ Date & Time Status of Item Location December **, 2014 , [redacted] Delivered, Front Desk/Reception [redacted] Your item was delivered to the front desk or reception area at [redacted] on December **, 2014 in [redacted]. December **, 2014 , [redacted] Sorting Complete [redacted] December **, 2014 , [redacted] Arrived at Post Office [redacted] December*, 2014 , [redacted] Departed Shipping Partner Facility [redacted] December *, 2014 , [redacted] Arrived Shipping Partner Facility [redacted]

Review: I placed an order on at the beginning of December, I checked the tracking it stated the following: Packing slip created on the [redacted] and packaged picked up on the [redacted] and shipped. I contacted the [redacted] to investigate it on their end, and was notified that the packaged was never received at the post office. I continued to call [redacted] but received no return calls back. I also made the attempt to reach them by email also no response. I've reached out on several occasions and nothing! Until this date I have yet to receive the items I purchased. The monies was withdrawn immediately out of my account.Desired Settlement: I would prefer a refund instead of them shipping the items. How can I be sure that the items will work?

Business

Response:

This item has already been delivered: Sign up for My [redacted].

Review: the web site clearly says "pay today ships tomorrow"....I paid ...... that was ten days ago....they will not respond to email or phone callsDesired Settlement: send my order please and maybe a tracking number?

Business

Response:

[redacted]

This item was shipped and the buyer did contact us by email and we had also sent this information to the buyer. We shipped quickly, as promised. The item is not lost and is enroute to the buyer, here is the tracking info, the buyer should have this in a few days, we are glad to have helped: [redacted] Tracking™ Image of an envelope outlined in blue. Customer Service › Have questions? We're here to help. Only applicable to visual users. Tracking Number: [redacted] Image of a progress bar displaying In Transit status in-transit Product & Tracking Information Postal Product: First-Class Package Service Features: [redacted] Tracking™ Date & Time Status of Item Location January *, 2015 , 5:15 pm Departed Post Office

[redacted] Your item has left our acceptance facility and is in transit to a sorting facility on January *, 2015 at 5:15 pm in [redacted]. Information, if available, is updated periodically throughout the day. Please check again later. January *, 2015 , 7:09 pm Picked up by Request [redacted] December **, 2014 , 4:18 pm Shipping Label Created

[redacted] December **, 2014 Pre-Shipment Info Sent to [redacted]

Review: I bought an advertized [redacted] charger from these people. Totally fake. FIrst time I saw ipad tell me it was unauthorized product. It was smelling off the wall. So they tell me send it back for a refund. I do that. Guess what? NO REFUND NO RESPONSE. I put a claim with [redacted] but unfortunately I could not find the receipt of when I sent it to prove that I sent it to them, so [redacted] went for these frauds. They obviously lied to [redacted] about receiving the return. BTW, I have now found the [redacted] receipt so I can prove I sent it back to them.

More than my refund these people should not be allowed to sell cheap counterfeit products that are dangerous for expensive IT equipment and get away with it.Desired Settlement: I want a refund but I would really like to stop these frauds from selling counterfeit products and getting away with it.

Business

Response:

consumer was shipped exactly what was advertised, but apparently had a problem with the electronics she purchased. We have a very generous 60 days return policy, must longer than other electronics stores, such as [redacted], etc. All stores have return policies, sometimes products have a problem.Consumer opened [redacted] dispute and lost, because we never received it back from them.We have issued her a courtesy refund as good will gesture and are very sorry that she experienced a problem.The refund was done today through [redacted], transaction ID#[redacted].

Review: On 09/**/15 I placed an order for (2) 10" phone charging cords. Supergooddeals charged my [redacted] card for $11.98 on 09/**/15 and have never delivered the merchandise. I called them approximately 10 days ago and left a voice mail asking them about my shipment to which they never returned my call. Also, on the same day, 09/**/15, I sent them an email and they replied using an email address of [redacted] telling me to login in to the site with my email address and password where I could find a link to track the info. On the site it said order had shipped but nothing else. This morning I called again and left another voice message, which I'm sure they will not respond to again.Desired Settlement: Either, send me my merchandise or credit my [redacted] card for $11.98

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I received my merchandise on Friday, 10/**/15

Sincerely,

Review: Ordered order number [redacted] on 11/*/2014 for total of $49.89, free shipping. Vendor states on website they offer a very generous 60 day return policy for all the items they sell. All the items vendor provided failed or did not work as specified. Items were returned via [redacted] on 12/**/2014. They received the items within the 60 day return period and have not processed a refund of $49.89. They have also not replied to correspondence sent with the return package, nor via email.Desired Settlement: Refund of $49.89.

Business

Response:

We are actually very perplexed why the buyer would put in a complaint with Revdex.com dated 7/*/2015, as the buyer had previously contacted us, sent us the tracking number for the package which we did not receive, but was apparently delivered somewhere in our zip code and we refunded him as a good will gesture, as he clearly had returned it.The buyer was sent his refund:Payment Sent (Unique Transaction ID # [redacted]We are happy to have helped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on December [redacted] and have yet to receive what I paid for. I contacted them on January [redacted] and I was told that if the order did not arrive within three business days they would send out a new order. By the [redacted] I asked for a cancellation and reimbursement and they have not replied to that request or my additional follow-up emails. My [redacted] account was charged on the [redacted] so I either expect to receive the good I paid for or a refund.Desired Settlement: Either to receive my order ASAP or receive a refund ASAP.

Business

Response:

This package has already been delivered: [redacted]

[redacted]

[redacted]

Review: I had orders some products from this website and was sent on Oct [redacted] to the [redacted] and was expected to be received on Oct [redacted]

On Oct [redacted] I sent an e-mail to the buyer about the situation They replied the same day with there answer I contacted the [redacted] With the tracking number Gave the lady the information about the package Said they would reply back to me with an answer

Within 2 days the [redacted] responded back saying they had no record of the product that it should only take 3-4 days to receive

Oct [redacted] I sent another e-mail to the buyer telling them what the [redacted] had said to me They replied back saying that they would put an inquiry

And if shows no movement by Oct [redacted] they will replace it As of Oct [redacted] I have wrote an e-mail asking about an update and no response telling me if they resent it

or notDesired Settlement: Very Disappointed with there service just want a refund

Business

Response:

We shipped this right away and the [redacted] shows that on the tracking for [redacted] #[redacted].

We sincerely apologize that the [redacted] was slower than normal on the delivery for this package.

Consumer contacted us via email and we replied via email to the consumer that we would contact [redacted] to have them trace and locate the package, which we did.

We checked and the [redacted] has completed delivery, as shown below by the tracking info. We are happy to have helped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bough a charger and 6 ft cable for my ipad. It didn't work. I emailed them about the problem and they said to return it and they would send me a new one. I returned it over a week ago and have not heard from them. I called 3 times and left messages, and also emailed three times, and have not heard from them. I would like my $12.95 returned to me. Thank you very much for your attention to this matter.Desired Settlement: Have my money returned, and an explaination of why he ignored my calls and messages.

Business

Response:

We did not receive anything back from the buyer as of today. However, as a courtesy, we have refunded their $12.95 back to them, in order to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered product on April [redacted], 2015. Product has never been delivered. All my phone call and email inquiries have not been responded to or even acknowledged.Desired Settlement: They need to refund my money and apologize for never responding to any of my inquiries.

Consumer

Response:

I received my merchandise yesterday shortly after making this complaint. Had they simply responded to my multiple inquiries as to where my product was, I would have never filed this complaint. They never once responded to any of my emails or calls. One response would have eliminated my frustration.

Sincerely,

Review: I purchased a 10lb bag of Dr. Harvey's Canine Health Dog food on Feb. [redacted] which should have shipped 1 day later for free. I do not live that far away. After 10 days, when I did not receive it., I called the company 4 times. Nobody ever answers the phone. Yesterday , I got a return phone stating they were on vacation and would send it out immediately. I tried calling them and the phone is disconnected.

I am a single struggling mom with 2 children. I am trying to hang I to my children's dog who has [redacted]. This [redacted] has made it I possible for me to afford more of this food. Please help make him refund my money.

Thank you in advance!Desired Settlement: I would like a refund of my money immediately.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding SuperGoodDeals.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

The business finally sent the product. It took about a month. BEWARE...this organization is obviously run by a person who just doesn't care. He will send your purchase whenever he feels like it and you will never speak to him directly.Sincerely,[redacted]

Review: I purchased an iPad mini charger. It was defective and could have caused a fire in my friend's house. I returned the product well within the 60 day requirement. In fact it hasn't been 60 days as of today. The product was received by them on 1/**/15 via postal service-PID # [redacted]. I have done several emails and called them a couple of times and have not received a reply yet. The original order number from them is #[redacted] placed on 12/**/14. I think that 15 days after they receive the defective product is more than enough time for me to have received a replacement or refund.Desired Settlement: I want a refund if they are not going to send me the charger. I need this quickly as I plan on travelling and taking my iPad with me. If they cannot fulfill this order ASAP I want a refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding SuperGood Deals has been resolved. However instead of crediting my bank account I was forced to open up a [redacted] account to get my money back. When I paid for the product I did so with a debit card. They also claimed they never got the returned product although the [redacted] shows it was delivered. Their excuses doesn't explain why they never answered my inquiries and those made by your office. Thanks for your help.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased an Apple iPhone charger from this website. The item stated that it is [redacted] certified and that is specifically what I was looking for. I received it and my phone was at 96%. I plugged it in and noticed right away that it was taking WAY too long to charge. Finally, about 2 hours later (my real apple charger takes an hour max to charge from dead) it finished charging and I got a pop up notification on my phone stating "This accessory may not be supported". From previous experiences, I know when I get that pop up, it is not MFI certified. I took the product to an Apple store and they verified for me that it is a FAKE charger and could potentially be HARMFUL to my phone ($850!!). I then called the phone # on the site and left a voicemail asking for a pre paid label to ship the product back (when I called, it went straight to voicemail). Several days later I hadn't received a response so I emailed and called again (again, went straight to voicemail). Finally after hours I got a response to my email. An automated response talking about how I shouldn't do this and shouldn't do that. Nothing about a pre paid label to ship the fake product back. I emailed again. Stating I need a pre paid label or I will contact the Revdex.com. Again, no pre paid label. They want me to send the product back and pay for shipping. I REFUSE to pay to ship a FAKE product back. They are falsely advertising a product and refuse to refund a customer when they point it out. I want to stop this website from stealing money from other people and potentially harming their iPhones.Desired Settlement: I would like the company to send a pre paid label to send the product back and get a full refund.

Business

Response:

The buyer was shipped what was advertised, but states that she is unhappy with her purchase. As a good will gesture, we have refunded her in full through paypal, transaction id #[redacted]. We are happy to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company processed payment for items ordered. Company advertised "Pay today, Ship tomorrow!" Items were Ordered Oct * and process for shipping Oct [redacted] 2014. [redacted] tracking number was assigned to my order with estimated date of delivery Oct [redacted], Called the real [redacted] in regards to delay of package and they verified the information was auto generated for shipping label but the actual product had never been dropped off at their facility nor had it been sorted.

Tried a couple attempts at contacting the seller and no answer and no response to voice mails left behind. Here we are Oct ** and no item and no contact of seller to get refund. If item is on back order or some lame excuse seller should of been honest and should of communicated about item.Desired Settlement: Due to false advertising and failed delivery of items ordered, I request a full refund.

Consumer

Response:

I have reviewed the response made by the business via [redacted] complaint resolution in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called [redacted] and ordered 3 bridal shower messages cameras (the order was placed between July ** - ** 2013). He told me he only had Spanish bridal shower message cameras. I told him I could not use the Spanish cameras. He told me he has some English wedding message cameras. I told him I would take 3 of the English wedding message cameras. August *, I received the package with 3 Spanish wedding message cameras. I e-mailed him right away and told him what I received and that is not what I ordered and I could not sure those cameras. I told him I would return the cameras and I would like a refund. Then I called him and explain the situation. He told me he sent what I ordered and that he recorded the conversation, he did not inform me that the conversation was being recorded. And don't return the camera because he had a no return policy. I told him it was not possible for him to have me recorded ordering Spanish cameras because I told him several times that I could not use the Spanish cameras, the couple do not speak Spanish. He told me that I need to sell them on eBay because I was not getting my money back. He was very nice went I was talking to him ordering the camera, but when I can to tell him I could not use them and wanted to return them he was very nasty.Desired Settlement: I would like to return the cameras and get a refund

Business

Response:

The buyer was sent what she ordered. We explained at time of order that we were out of English language cameras and only had the Spanish cameras. she indicated that she would still like them.

Buyer may return the camera to us at:

SuperGoodDeals.Com, Inc.

When we get them back, we will refund her payment back to her. She should email us back at: [redacted] once they have shipped, with the tracking number.

Thanks and we are glad to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

If the seller keeps his end of the response. I will be mailing the items back tomorrow

Sincerely,