SuperGoodDeals.com, Inc.

we have checked the buyer's order and it was already deliveredWe also see that *** took a month to deliver from time they first had it, see tracking belowWe are very sorry about
thatWe appreciate your business *** Tracking™ Image of an envelope outlined in blueCustomer Service › Have questions? We're here to helpOnly applicable to visual usersTracking Number: *** Image of a progress bar displaying delivered status delivered Updated Delivery Day: ***, February **, Product & Tracking Information Postal Product: First-Class Package Service Features: *** Tracking™ Date & Time Status of Item Location February **, , *** ** Delivered, In/At Mailbox *** *** ** *** Your item was delivered in or at the mailbox at *** ** on February **, in *** *** ** ***February **, , *** ** Out for Delivery *** *** ** *** February **, , *** ** Sorting Complete *** *** ** *** February **, , *** ** Arrived at Post Office *** *** ** *** February **, , *** ** Departed *** Facility *** ** *** February **, , *** ** Arrived at *** Origin Facility *** ** *** February **, , *** ** Arrived at *** Origin Facility *** *** ** *** January **, , *** ** Departed Post Office *** *** ** *** January **, , *** ** Picked up by Request *** *** ** *** January **, , *** ** Shipping Label Created *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This issue is not resolved *** said they sent me replacements but they’ve not arrived I am waiting to see if they arrive and if they are dead on arrival like the other products. Please leave this open Thanks
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This item has already been delivered, see below:
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Dear ***,Sorry for your trouble, but will be happy to help.First, make sure you are not plugging into the usb port of a computer, the newer phones require more power, that can usually only be supplied by a wall or car chargerIf they are not getting enough power, they most often will display a message that the item is not certified and may not work correctlyAlso, any cable, even *** cables, even when plugged into a proper charger, if they have a problem, will display this message; the phone detects that something is plugged in and that not enough power is being transmitted, or perhaps no power at all if the cable has broken.Also please note, that once an ipad has reached full charge, it is for it to display the message "NOT CHARGING."Try our cable with your own charger and then vice versa.Whatever is not working, just sent it back to us, so that we receive it within days of the original purchase date, at:***
* *** ***
*** *** ** ***I will then replace the part with a new one that I personally test for you.Thanks.Sincerely,***

We offer a days return policyBuyer has had cables over that time and we have received nothing back to date from the buyerWe are sending him new chargers, as a courtesy good will
gesture, that we personally testedWe are happy to help*** Track #*** on replacements, went out today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would just like a refundIt looks like the package again was undeliverableI no longer want the itemJust my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This item has already been delivered:
Sign up for My ***
tracking-result result-delivered result-open"> Only applicable to visual usersTracking Number: *** delivered
Expected Delivery Day: Saturday, January *, 2016
Product & Tracking Information Postal Product: First-Class Package Service
Features

*** does not guarantee priority mail and neither can we
We guarantee that we will ship via the chosen method, which we did.
We appreciate the business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do appreciate the refund for the shipping associated with returning the first defective USB Cable, butI also need the current USB Cable refunded, because it too, is defectiveIt only works every now and thenI will need a Return Label to get it sent back to SuperGoodDeals, if it is desired that I send it in
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Dear Revdex.com, regarding this complaint, we never received anything back from...

the consumer.  If the consumer can provide a tracking number for their return, we will be happy to check with usps and see where it is and replace it for them if it shows they mailed it and it was lost in transit.Kindly acknowledge receipt of our response to this complaint.
Sincerely,
Kevin SuperGoodDeals.com, Inc [redacted] ###-###-####- tel. # in the USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have now (finally) received my chargers. However, they arrived 2...

months after I ordered them, and only after repeated attempts to resolve this and filing complaints with my credit card company, the [redacted] and the Revdex.com.  I still believe this company operates in a deceptive manner, and should be investigated.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
  I want my money back.
 I no longer need or want these items.  I've had to wait so long to get any response that I ordered my lost (Yes they were lost as far as I am concerned.  Like I stated previously, I wrote to the company several times regarding this issue and haven't gotten a reply or an update in weeks.  They deliberately ignored my requests, at least three) items through another company so I am afraid those items will now be redundant.  How do they say it?  You snooze, you lose. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Hcorreere]
 correct! I initially asked nicely for the missing product that I Paid For! After being denied numerous times, I then asked for a refund. So when I finally want my money back, that's when you want to send me your cheap product? No thank you. You should've just gave me a refund to begin with. But then again, it wouldn't have came this far if this business did what I asked to begin with. THEY ARE IN THE WRONG AND THEY KNOW THAT. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This was the worst service I have ever had. I ordered a lightning charging cord for my iPhone. I got it in a timely matter, only it was a broken one. I e mailed to ask what the next step was. They e mailed back and said to send back to this address. So I paid my own money to ship it back to them to get a replacement. Going on 3 weeks later they won't answer my phone calls my e mails nothing. Won't tell me if they got the charger back won't send me a new one. No response at all. I sent a not so nice e mail asking again if they could check on it and once again ignored the question and they said they have responded to every e mail which is false. Horrible. I wouldn't recommend them to anyone. Ever ever.

Buyer has stated they mailed it.
 
We have not received it.
 
We asked for track # to track down with [redacted] buyer stated they did not get one.
 
We cannot help them at all without either getting the item or the track # with [redacted].

The buyer was shipped what was advertised, but states that she is unhappy with her purchase. As a good will gesture, we have refunded her in full through paypal, transaction id...

#[redacted]. We are happy to help.

we checked the tracking and see that the buyer has refused the package, so it is enroute back to us. Although we do not yet have it, we have issued her a refund in advance, as a good will gesture.We are happy to help.

The buyer's post office marked this undeliverable as addressed and it was returned.  We are sending it out again, as the address they provided to Revdex.com matches the address they gave us, so this was evidently a mistake by her local post office, perhaps a subsitute mail carrier was working that...

day. 
The buyer should put their name on their mailbox and check with their local post office to see why this has happened.
 
The buyer's package is back on its way to them.  We are happy to have helped.
 
Here is their previous tracking information:
 
 
[redacted] Tracking®

[redacted] *
Have questions? We're here to help.
[redacted] *
Sign up for My [redacted].
Only applicable to visual users. Tracking Number: [redacted] alert
Expected Delivery Day: Saturday, January **, 2016
Your item was undeliverable as addressed at 10:10 am on January **, 2016 in [redacted]. It is being returned if appropriate information is available.
Product & Tracking Information Postal Product: First-Class Package Service
Features:
[redacted]