SuperGoodDeals.com, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

He did not do what he said he was going to do and has never responded to phone or email inquiries.  On 11/**/2014 I mailed one of the two chargers to [redacted] at Supergooddeals.com.  He assured me that he would send a replacement that he personally tested.  I've sent emails and called on a number of occasions but did not get a response to emails or the telephone messages I left.  When I contacted the Revdex.com, [redacted] did respond to the Revdex.com saying that he did not receive the charger I sent him on November **, but "We are sending him 2 new chargers, as a courtesy good will gesture, that we personally tested".  Since then two of the cables have failed.   Today, **February2015, I received two plastic wrapped replacement chargers.  Underneath the wrap each unit had bar coding taped to the charger in such a fashion that I find it impossible these were personally tested by [redacted] as [redacted] said he would do in our earlier correspondence and in his more recent response to the Revdex.com.In summary:[redacted] didn't send me a replacement as promised in November[redacted] did not respond until the Revdex.com contacted him.Only after the contact with the Revdex.com did he send the units as he promised to do at the end of NovemberThere is no evidence he personally test the units as promisedHe did not refund my credit card as I requested I have had no electronic or postal mail from [redacted] as he stated in his latest response to the Revdex.com.  The only response I've had is through this Revdex.com process. When he says he's contacted me electronically, he has not. The case really isn't resolved to my satisfaction but it's not really worth any more of my time.  Just hoping the new chargers he sent will last longer that the other two.  Not going to pursue replacement of  the two charging cables that only lasted 6 to 8 weeks. This is the most unpleasant online buying experience that I've ever had. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When I've received my refund I will be satisfied. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:i finally received my merchandise in the mail today. This only took place after I contacted the Revdex.com and located a home phone number for [redacted] and left him a message there. Two hours later I received an Email that my order was shipped.Thanks for your...

assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business via [redacted] complaint resolution in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 Obviously there is an issue with the package being mailed. It is not on my part since the address is correct, the mailbox is labeled and I have never had an issue getting my mail and/or packages. All I want at this time is a complete refund!!! I no longer want the package (seeing it has been sent back to the business) twice and want my money back. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Advertised cable for iPhone 6 pus won't work because Apple rejects its use. The owner of this "business" wants you to try tactics but you can't with a cord Apple won't let you use. It is a cheap [redacted] cable and despite claim on owner's website that you can r return goods the don't work he refuses to answer even after I spent $ returning the cable. Taking him to small claims court because he does not answer emails or phone calls. Business is NO GOOD. Don't buy.

We did not receive anything back from the buyer as of today. However, as a courtesy, we have refunded their $12.95 back to them, in order to help.

we have not received anything back from the buyer as of today. Buyer has stated they cannot provide proof of delivery. We have issued the buyer as courtesy refund as a good will gesture, [redacted]...

transaction #[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

I purchased an "authentic" iPad 12w charger and cable and received it fairly quickly. After approximately 1 hour the unit stopped charging and was extremely hot and had a very strong electrical burning smell.
I called numerous times with no answer or returned call. I emailed them about 6 times and finally received an answer having nothing to do with my complaint.
I sent the unit back over two weeks ago and still have not received a refund.
I have called every day since the tracking showed they received the defective unit with no answers or returned calls.
If you follow this place on resellerratings.com you will see 351 people complaining about how bad this place is.
He should not be allowed to do business as he sells defective products and doesn't give refunds.
DO NOT BUY FROM THIS PLACE!!!

We offer a 60 days no questions asked return policy right on our web site.
Buyer may return items for a refund or replacement, to:[redacted]
[redacted]
[redacted]...

[redacted]
Buyer is mistaking about seeing 300 reviews about our company online, they would have been from other companies selling their own cables, we have very, very few problems with these cables, but are happy to help if one arises.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[yes I finally did receive the product but it does not work.  the cord will not charge my cell phone.  still very upset with this company if it is a real company.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

consumer already contacted us directly.  After requesting multiple times for photos that showed the damage to the package, they finally sent a photo that showed it and we replaced the item for her today.   [redacted] track #[redacted].
 
the consumer...

was also notified that this had been done before the complaint was filed by the consumer. 
We are happy to have helped.

AS CONSUMER PREVIOUSLY INDICATED HER ADDRESS WAS CORRECT, WE ALREAY INSTRUCTED OUR POST OFFICE TO SEND IT BACK TO HER, AS THE ADDRESS SHE STATED WAS CORRECT.  IT IS ENROUTE BACK TO HER, AS OF TODAY, FEB *, 2016.

Revdex.com:At this time, my complaint, ID [redacted] regarding SuperGood Deals has been resolved. However instead of crediting my bank account I was forced to open up a [redacted] account to get my money back. When I paid for the product I did so with a debit...

card. They also claimed they never got the returned product although the [redacted] shows it was delivered. Their  excuses doesn't explain why they never answered my inquiries and those made by your office. Thanks for your help. 
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear Revdex.com,
 
The consumer has already received their package and here is the proof of delivery.  We are happy to have helped.  The package was in transit during Blizzard Jonas and that caused delays:
 
 
[redacted] Tracking®

Customer Service ›
Have questions? We're here to help.
Get Easy Tracking Updates ›
Sign up for My [redacted].
Only applicable to visual users. Tracking Number: [redacted] delivered Product & Tracking Information Postal Product: First-Class Package Service
Features: [redacted]
 
[redacted] Tracking®

Customer Service ›
Have questions? We're here to help.
Get Easy Tracking Updates ›
Sign up for My [redacted].
Only applicable to visual users. Tracking Number: [redacted] delivered Product & Tracking Information Postal Product: First-Class Package Service
Features:
[redacted]

This package has already been delivered:
 
[redacted]
[redacted] *
[redacted]
[redacted] *
[redacted]
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding SuperGoodDeals.com, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
The business finally sent the product.  It took about a month.  BEWARE...this organization is obviously run by a person who just doesn't care.  He will send your purchase whenever he feels like it and you will never speak to him directly.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  I have NOT received a refund of $5.75 for the Priority 2 Day Shipping fee that I paid.  This was not delivered in 2 days.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]