SuperGoodDeals.com, Inc.

Review: I purchased 3 Iphone lighting cables from this company. Two of the three purchased items stopped working and were returned within the stated return policy timeframe. No refund or replacement products were sent. I also emailed the company and no response to requests. The cables were not MFI certified as listed.Desired Settlement: I would like a refund or replacement. Your products were not MFI certified as listed and they stop working within a week of purchase.

Business

Response:

We have not received anything back as of today. However, as a courtesy, we will send the buyer two of the cables, which I will personally test.We are happy to help.Here are some trouble shooting tips that the buyer may find useful when buying and using chargers and cables:First, make sure you are not plugging into the usb port of a computer, the newer phones require more power, that can usually only be supplied by a wall or car charger. If they are not getting enough power, they most often will display a message that the item is not certified and may not work correctly. Also, any cable, even [redacted] cables, even when plugged into a proper charger, if they have a problem, will display this message; the phone detects that something is plugged in and that not enough power is being transmitted, or perhaps no power at all if the cable has broken.Also please note, that once an ipad has reached full charge, it is normal for it to display the message "NOT CHARGING."Try our cable with your own charger and then vice versa.

Review: I placed and paid for an order to be delivered from this online retailer on 12/**/15. After hearing no response back on the status of my order for a week, I contacted supergooddeals .com on 12/**/15 and got an email reply telling me that the order was shipped out on that very day (12/**/15). I have contacted this company several times now because the item was apparently lost in transit. I keep asking them to respond to me so we can clear this up either by resending my purchase or by giving my money back and this company refuses to return my email requests. I was told personally by the president of the company twice that if I didn't receive my package within so much time that they would resend it. Now they have been completely ignoring me for two or three weeks and I am 100% unsatisfied with their practices.Desired Settlement: A satisfied customer and a hard lesson learned for both me and Supergooddeals.com

Business

Response:

The buyer's package was shipped in December and has been delayed within [redacted]. Severe recent weather has caused postale delays. Buyer's package is not lost and was last scanned today and should be there in a few days. We appreciate your business and apologize for the weather related delays: [redacted] Customer Service ›

Review: ordered a 10ft apple lightning cable on 12/**/2014 order number [redacted]. I never received the item. I have sent 2 emails and left 2 phone messages to the seller with no replies to anything. When you take my money and never respond I consider this stealing.Desired Settlement: Deliver the item that was paid for and respond to customer issues when there is a problem

Business

Response:

As you can see from the tracking below, this was shipped right away, but appears to be lost within [redacted]. It is being replaced today, with the same track # and should be there in 3-5 business days. We are very sorry that your package was lost with [redacted], but we are here to help. Thanks. [redacted]

NEW YORK, NY 10199 Your item departed our [redacted] facility in NEW YORK, NY 10199 on December 16, 2014 at 5:11 am. The item is currently in transit to the destination. [redacted]

Review: The business advertised this product:

6ft Apple MFi Certified 8 pin Lightning Charging Cable / Data Sync Cable for iphone 5, iphone 5c, iphone 5s, ipad with retina display, ipad mini, ipad mini with retina display, ipad air, ipod nano 7th generation, ipod touch 4

I ordered four (4) at $3.99 for a total order of $15.96. The product was NOT Apple certified as represented. One of the four never worked to charge my phone, one failed inexplicably, and the other two separated at the plug. I asked for a refund because the product was misrepresented.[redacted] replied:

"we offer a 60 days return policy. They do not have a lifetime warranty." I missed the return window by about two weeks.

THE RETURN POLICY SHOULD NOT BE A REFUGE TO SELL MISREPRESENTED PRODUCTS.Desired Settlement: A credit of $15.96 to the credit card used to purchase the misrepresented product, which card is on file with the seller.

Business

Response:

[redacted] refund, transaction id = [redacted]. we see the buyer paid using checkout on our website, which goes through [redacted]. Refunded to same email address he paid us with. Credit card refunds only allowed through [redacted] for 60 days, this was purchased 4 months ago. [redacted] has sent him instructions so he can transfer to his bank account or withdraw as a check if he wishes. We are happy to have helped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two 10 ft long iPhone charges from this website, a total of $12, right after Christmas. The business ordered out the charging cords (so the [redacted] tracker says) but the order never left New York and never arrived. I called the business and have been emailing them nonstop but I don't ever get any response and the phone line never rings, only goes straight to voicemail.Desired Settlement: I would like my money back and to tell others not to order from this website. I would hate for others to have the same issue I am.

Business

Response:

The buyer's post office marked this undeliverable as addressed and it was returned. We are sending it out again, as the address they provided to Revdex.com matches the address they gave us, so this was evidently a mistake by her local post office, perhaps a subsitute mail carrier was working that day. The buyer should put their name on their mailbox and check with their local post office to see why this has happened. The buyer's package is back on its way to them. We are happy to have helped. Here is their previous tracking information: [redacted] Tracking® [redacted]

Review: I purchased 2 Pocket Hose garden hoses from this supplier and one of the hoses failed during the 2nd use. This was after the companies 60 day return policy had expired. I called the company and asked if there was anything they could do. They told me to return the faulty hose and they would check it out. I retirned the hose and after me contacting them several times for an answer they finally said that it was too late to help me as it was outside their 60 day return policy. Now they have lost the faulty hose so that I don't even have it to send back to the original manufacturer of the hose. During this time the 2nd hose that I purchased from "Super Good Deals has also failed.Desired Settlement: refund my purchase amount for the 2 faulty hoses

Business

Response:

We offer a 60 days return policy on ebay, where this was purchased. The buyer made the purchase on March **, 2013 and they were mailed back to us in June 2013, we received them on June **, 2013, well after our 60 days return policy and we marked the package refused, return to sender and we did not accept it and handed it back to the post office.

As a courtesy and good will gesture, in order to amicably resolve this complaint, if the buyer mails us back the package, we will refund them what they paid us for the two hoses, if they mail both of them back to us. They paid $24.95 per hose, if they mail back one, will refund $24.95, if they mail back both, we will refund $49.90.

Our return address is:

SuperGoodDeals.com, Inc.

PO Box 140719

Staten Island NY 10314

After mailing the package, the buyer should email us the tracking number. Our email address is: [redacted] so that we may watch for their package.

We are happy to help.

I notice that the buyer stated that we lost the hose. We never lost it, we refused it with the post office and they accepted it back.

By now the buyer should have it back.

If they buyer would like to return this original hose and the 2nd hose they state has failed, we will accept either one or both of them back and will refund them back $24.95 per hose.

The buyer should send us the tracking number by email and let us know how many they are returning. They can either respond with that info here or by email.

Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i have already thrown away both faulty hoses because the business said that they would not do anything about them

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: No delivery of my merchandise. I contacted them by email and phone. Still no merchandise.Desired Settlement: Has to deliver my items or refund my account. They should also respond to emails and phone calls.

Consumer

Response:

Yes they did send me another email , however, IT WAS THE SAME EMAIL AS BEFORE. I contacted the [redacted] and put in a complaint, also put in a dispute with my credit card. The item finally came late Saturday January ** 2016 . 1 month later, not 2 days as reported by dealer. I will never do business from them again. I do believe they run a fraudulent company and need to be investigated. Thank you for looking into this. I'm sure with all of my diligence and everyone else's is why this was resolved. At this time, my complaint, ID [redacted] regarding SuperGoodDeals.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: purchased and paid from products and never received them. they will not answer their phone and the email they give you is bogusDesired Settlement: my money back

Business

Response:

We have checked on this order and apologize that [redacted] took longer than usual to deliver it, although we shipped it out quickly. See below for details and delivery confirmation. The item has been delivered already. We are happy to help and appreciate your business. [redacted] Image of an envelope outlined in blue. Customer Service › Have questions? We're here to help. Only applicable to visual users. Tracking Number: [redacted] Image of a progress bar displaying delivered status delivered Updated Delivery Day: Saturday, February 14, 2015 Product & Tracking Information Postal Product: First-Class Package Service Features: [redacted] Tracking™ Date & Time Status of Item Location February 14, 2015 , 1:59 pm Delivered, In/At Mailbox FRANKLIN, NH 03235 Your item was delivered in or at the mailbox at 1:59 pm on February 14, 2015 in FRANKLIN, NH 03235. February 14, 2015 , 8:47 am Out for Delivery FRANKLIN, NH 03235 February 14, 2015 , 8:37 am Sorting Complete FRANKLIN, NH 03235 February 14, 2015 , 7:53 am Arrived at Post Office FRANKLIN, NH 03235 February 14, 2015 , 5:48 am Departed [redacted] Facility NASHUA, NH 03063 February 13, 2015 , 5:01 pm Arrived at [redacted] Facility NASHUA, NH 03063 February 12, 2015 , 5:36 am Departed [redacted] Facility NEW YORK, NY 10199 February 11, 2015 , 11:11 pm Arrived at [redacted] Origin Facility NEW YORK, NY 10199 January 20, 2015 , 7:47 pm Departed Post Office STATEN ISLAND, NY 10314 January 20, 2015 , 7:19 pm Picked up by Request STATEN ISLAND, NY 10314 January 17, 2015 , 2:56 pm Shipping Label Created STATEN ISLAND, NY 10312

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[yes I finally did receive the product but it does not work. the cord will not charge my cell phone. still very upset with this company if it is a real company.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],Sorry for your trouble, but will be happy to help.First, make sure you are not plugging into the usb port of a computer, the newer phones require more power, that can usually only be supplied by a wall or car charger. If they are not getting enough power, they most often will display a message that the item is not certified and may not work correctly. Also, any cable, even [redacted] cables, even when plugged into a proper charger, if they have a problem, will display this message; the phone detects that something is plugged in and that not enough power is being transmitted, or perhaps no power at all if the cable has broken.Also please note, that once an ipad has reached full charge, it is normal for it to display the message "NOT CHARGING."Try our cable with your own charger and then vice versa.Whatever is not working, just sent it back to us, so that we receive it within 60 days of the original purchase date, at:[redacted]

[redacted]I will then replace the part with a new one that I personally test for you.Thanks.Sincerely,[redacted]

Review: Ordered a product the never sent, charged my credit card, never returning six phone calls. Ignoring me and situation completely!Desired Settlement: I would appreciate a credit for merchandise I have not received!

Business

Response:

we have checked the buyer's order and it was already delivered. We also see that [redacted] took a month to deliver from time they first had it, see tracking below. We are very sorry about that. We appreciate your business [redacted] Tracking™ Image of an envelope outlined in blue. Customer Service › Have questions? We're here to help. Only applicable to visual users. Tracking Number: [redacted] Image of a progress bar displaying delivered status delivered Updated Delivery Day: [redacted], February **, 2015 Product & Tracking Information Postal Product: First-Class Package Service Features: [redacted] Tracking™ Date & Time Status of Item Location February **, 2015 , [redacted] Delivered, In/At Mailbox [redacted] Your item was delivered in or at the mailbox at [redacted] on February **, 2015 in [redacted]. February **, 2015 , [redacted] Out for Delivery [redacted] February **, 2015 , [redacted] Sorting Complete [redacted] February **, 2015 , [redacted] Arrived at Post Office [redacted] February **, 2015 , [redacted] Departed [redacted] Facility [redacted] February **, 2015 , [redacted] Arrived at [redacted] Origin Facility [redacted] February **, 2015 , [redacted] Arrived at [redacted] Origin Facility [redacted] January **, 2015 , [redacted] Departed Post Office [redacted] January **, 2015 , [redacted] Picked up by Request [redacted] January **, 2015 , [redacted] Shipping Label Created [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes, it was delivered ONE MONTH LATER AND YOU CHARGED MY CREDIT CARD!!! I called the [redacted] (Case # [redacted]) and they said every couple days that package is somewhere in [redacted]. Oh maybe at your place of business because it never went out. I called you countless times, never a return call!! I refused the package when it was delivered at the [redacted] post office on 2/**/15. I dont need this product any longer, nor do I want this product from a company that is unprofessional. The package arrived at my home AGAIN after I refused it. I would like to see a credit on my credit card or a check for my order. This is riduculous. Thank you.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we checked the tracking and see that the buyer has refused the package, so it is enroute back to us. Although we do not yet have it, we have issued her a refund in advance, as a good will gesture.We are happy to help.

Review: I ordered two iPhone chargers from the website with the promise of next day shipping. After several days of not hearing anything I sent an e-mail inquiring about the status of my order. A short time later I received an email with a [redacted] Tracking number. According to the [redacted] this package has yet to be received by them and the tracking number was generated by a merchant. I've sent several E-mails and left several phone messages trying to resolve not receiving my order but he refuses to get back to me. However, my credit card was charged immediately after I placed my order.

Consumer

Response:

I finally received my merchandise in the mail today. This only took place after I contacted the Revdex.com and located a home phone number for [redacted] and left him a message there. Two hours later I received an Email that my order was shipped.Thanks for your assistance.

Sincerely,

Review: Order phone cords on-line and the items were never shipped. It has been almost a month and I am not able to reach the company. I have left them messages but they are not returned my call.Desired Settlement: Just want my money back.

Business

Response:

This item has already been delivered, see below:

Review: Purchased from supergooddeals.com on 10/*/2014. Items were billed to my credit card on 10/*/2014. I have not received items. Tracking says to expect delivery of the item 10/*. Item status according to [redacted] tracking says "Departed post office" as of 10/*. I have called and tried to contact merchant, leaving voicemails with multiple ways to contact me back with no response from this business. I have contacted [redacted] to file a complaint form. Will also be contacting [redacted] to dispute the charges very soon since it is apparent I am not going to be receiving any product.Desired Settlement: Apology, refund, ship my items, phone call to acknowledge there's a problem, acknowledge my phone calls and requests for information.

Business

Response:

As the consumer has stated, we shipped this right away, as promised, and the [redacted] shows that on the tracking for [redacted] #[redacted].

We sincerely apologize that the [redacted] was slower than normal on the delivery for this package.

Consumer contacted us via email and we replied via email to the consumer that we would contact [redacted] to have them trace and locate the package, which we did.

We checked and the [redacted] has completed delivery, as shown below by the tracking info. We are happy to have helped.

Review: Ordered [redacted] Certified cell phone charging cables that did not work. The seller offered to replace but I wanted a full refund because these are obviously not certified by [redacted]. I have since seen over three hundred reviews online about other consumer experiences switch this company, nearly all having the same issues. Waiting for a refund and a response from this company.Desired Settlement: Full refund and email response.

Business

Response:

We offer a 60 days no questions asked return policy right on our web site.

Buyer may return items for a refund or replacement, to:

Buyer is mistaking about seeing 300 reviews about our company online, they would have been from other companies selling their own cables, we have very, very few problems with these cables, but are happy to help if one arises.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When I've received my refund I will be satisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have now refunded him in full, [redacted] refund #[redacted]. He sent back two packages in total with his items. As we now have his 2nd package, the rest of the refund has been issued. Glad to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Bad lost my money

Review: I ordered some items. The company has consistently been dishonest. First they said the post office lost it, then the said they found it and it would show up soon. After waiting and waiting, I asked for my money back and they stopped responding. They have taken my money, and refuse to refund it, despite the fact that I have not gotten any products from them. As soon I said I wanted my money back they hung up the phone, no longer answer and don't respond to my emails.Desired Settlement: All I want is my money back. Having said that, the authorities should get involved, this company borders on fraud.

Business

Response:

Buyer contacted us by email to inform us that he had not received item. We checked with [redacted] and they located his package. As the tracking below shows, we shipped immediately, but the [redacted] delayed it at one point, which caused the package to be delivered later than expected. Buyer now has what he paid for.

Buyer did not speak to us by phone. We do not show any messages from buyer by phone, only by email.

We are glad to have helped and apologize that [redacted] took so long with their package.

Although outside our control with [redacted], we did follow-up to make sure buyer received their package.

Review: I ordered an IPAD 12v charger with a lightning charging cable from this company. It has not been delivered to my address. I called the number they have listed , it said to CALL ANYTIME. Nobody ever answers and you cannot leave them a message. I paid 12.95 on my debit card. I found out on reviews the next day that it is scam site.Desired Settlement: I would like my 12.95 refunded to me from Supergooddeals.com

Business

Response:

We have checked on your order. It is enroute. Should be there in 3-5 days. [redacted] Track #[redacted]. You ordered while we were away on vacation. We had a vacation message on the top of our home page that mentioned that we were away. I am very sorry that you missed that message. We are back now and your item has shipped. It should be there in 3-5 days. Thanks for your business.

I ordered 2 iPhone cables from supergooddeals.com for a total of $9.98. I received an email with a [redacted] tracking code. On Monday Jan **, the [redacted] tracking site said the package had been delivered at 12:49 pm. I was home at that time so I checked my mailbox. The package was not there. I checked several times that day but it never arrived. I sent the [redacted] an email that evening explaining the problem. I also contacted via email supergooddeals.com to let them know of the problem. I didn't hear back from them, so I emailed them again on the morning of 1/** to say that the package had still not arrived. In the meantime, the [redacted] called me on 1/** and 1/** trying to locate the package, talking with the delivery man, etc. The [redacted] provided excellent customer service. Supergooddeals.com did not. [redacted] (the [redacted] of the company) responded with this email to me on 1/**, "check with your mail carrier and post office and neighbors, to see where they left it for you. this is shipped insured against loss, but usps scanned it at delivery time. if stolen, you may wish to put in a claim with your homeowners or renters insurance. If you need more, you can buy them on our website. Suggest using a different address, such as a work address or friend's address." The package finally arrived on the evening of 1/**, so I responded to [redacted] that the package finally arrived, but that his email was offputting. To suggest that I submit a claim with my homeowners insurance for $9.98 was ludicrous. And to suggest that I have my mail delivered to someone else's address was also a ridiculous notion. So I responded to [redacted] on Thursday morning with, "It arrived yesterday [Wednesday] in my mailbox. Tracking said it arrived on Monday but that was not the case. And I've never had an issue with something being delivered to my house so I don't need to use another address. My home is my office. Suggesting that I file a claim with my homeowners is ludicrous. Less than $10 is not going to cover anyone's deductible. I can't believe you suggested that as a recourse. And given that, I will never buy something from your site again." He responded questioning my telling the truth (hence the reason for copying and pasting our email exchange in this review), "You need to be truthful this is why we use tracking, protects our buyers AND IN THIS CASE, us." I could not believe anyone would treat a customer like this so I responded again, "I was truthful and am horrified that my authenticity is being questioned by you. I contacted you on Monday via email when the tracking said it was delivered. I was at home that day working and checked my mailbox several times. The package was not there. I also contacted the [redacted] (###-###-####) and spoke several times with a woman there who was in contact with my delivery person. My regular delivery person was on duty that day and he knows me. They were trying to locate the package. I contacted you again on Tuesday when I checked my mail and it still had not arrived. It finally arrived on Wednesday. I don't understand why you think I'm being untruthful. And I did everything on my part to track down this package. You did nothing, but suggest I buy more from you or submit a claim to my homeowners (really?). Wow. That is the truth and really hard to believe that is your customer service." While the product was finally delivered and the delivery issue may have been a problem with the [redacted], supergooddeals.com's customer service is TERRIBLE! [redacted] made no attempt at trying to resolve the issue.

Review: I ordered cell phone chargers from SuperGoodDeals.com on 12/**/14. The payment was taken out of my account on 12/**/14. I received an email confirmation stating that my package had been shipped on 12/**/14. The email and website both said it would take 3-5 business days to receive my items. On 1/*/15, I emailed the company to confirm that my items were on their way and I received no reply. On 1/*/15, I opened a case with the [redacted] to see why my items had not been delivered. They replied the next day stating that they had never received the item and all updates through the tracking number were system generated.

I then emailed SuperGoodDeals.com again stating that I still had not received any packages and would wait until 1/**/15 before demanding a refund. 1/** came and went and still no package. Once again, no reply. So on 1/**, I emailed the company demanding a refund for my purchase and called the provided number to leave a voicemail. It rang for about 1 minute before I hung up and began to look online at reviews. I noticed many people having the same issues and complaints as me.Desired Settlement: I want a refund for my order as I have purchased the items elsewhere.

Business

Response:

we have checked on this package and it was shipped out quickly, but took about a month to be delivered, as the tracking shows. We apologize sincerely for the slow [redacted] delivery.We appreciate your business and are happy to help.[redacted] Tracking™ Image of an envelope outlined in blue. Customer Service ›Have questions? We're here to help.Only applicable to visual users.Tracking Number: [redacted]Image of a progress bar displaying delivered statusdeliveredUpdated Delivery Day: [redacted], January **, 2015Product & Tracking InformationPostal Product:First-Class Package Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The tracking status still shows that the package was never picked up. I have yet to receive anything from this "business." I no longer want the product, and I am still waiting on my refund! Please just refund my money like I originally asked.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

contrary to [redacted]'s reply, his item does show delivered with the online tracking at [redacted], for [redacted] #[redacted].This was delivered on January **, 2015:[redacted] Tracking™ Image of an envelope outlined in blue. Customer Service ›Have questions? We're here to help.Only applicable to visual users.Tracking Number: [redacted]Image of a progress bar displaying delivered statusdeliveredUpdated Delivery Day: [redacted], January **, 2015Product & Tracking InformationPostal Product:First-Class Package ServiceFeatures:[redacted] Tracking™Date & TimeStatus of ItemLocationJanuary **, 2015 , [redacted]Delivered, In/At Mailbox[redacted], [redacted] Your item was delivered in or at the mailbox at [redacted] on January **, 2015 in [redacted], [redacted].January **, 2015 , [redacted]Out for Delivery[redacted], [redacted] January **, 2015 , [redacted]Sorting Complete[redacted] January **, 2015 , [redacted]Arrived at Post Office[redacted] January **, 2015 , [redacted]Departed [redacted] Facility[redacted] January **, 2015 , [redacted]Arrived at [redacted] Facility[redacted] January **, 2015 , [redacted]Departed [redacted] Facility[redacted] January **, 2015 , [redacted]Arrived at [redacted] Origin Facility[redacted] January *, 2015 , [redacted]Departed Post Office[redacted] January *, 2015 , [redacted]Picked up by Request[redacted] December **, 2014 , [redacted]Shipping Label Created[redacted] December **, 2014Pre-Shipment Info Sent to [redacted] We are happy to help.

Review: I ordered an item on 11-**-15 from this company. They stated the item was shipped the next day but provided no tracking data.

I sent them emails on 12-** 12-*, 12-** & 12-**-15 requesting tracking info, re-shipment and finally a refund. I tried calling on 12-**-15 but only got a recording but did leave a message.

To date I have received NO response since requesting a refund or re-shipment !!!Desired Settlement: At this point in time I simply want a refund & I will re-order from another company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased iPhone chargers and cables. Arrived promptly. One was dead on arrival. Another worked for about a week then became hot and began buzzing. I contacted [redacted] (I believe [redacted]) who would gladly check the charger and replace. I sent the charger back to him at my expense and did not receive a replacement as he promised. . Not able to reach him at ###-###-####. I'd like to return unit for his inspection and replacement.Desired Settlement: Refund of credit card payment

Business

Response:

We offer a 60 days return policy. Buyer has had cables over that time and we have received nothing back to date from the buyer. We are sending him 2 new chargers, as a courtesy good will gesture, that we personally tested. We are happy to help. [redacted] Track #[redacted] on replacements, went out today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue is not resolved. [redacted] said they sent me replacements but they’ve not arrived. I am waiting to see if they arrive and if they are dead on arrival like the other products. Please leave this open Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

He did not do what he said he was going to do and has never responded to phone or email inquiries. On 11/**/2014 I mailed one of the two chargers to [redacted] at Supergooddeals.com. He assured me that he would send a replacement that he personally tested. I've sent emails and called on a number of occasions but did not get a response to emails or the telephone messages I left. When I contacted the Revdex.com, [redacted] did respond to the Revdex.com saying that he did not receive the charger I sent him on November **, but "We are sending him 2 new chargers, as a courtesy good will gesture, that we personally tested". Since then two of the cables have failed. Today, **February2015, I received two plastic wrapped replacement chargers. Underneath the wrap each unit had bar coding taped to the charger in such a fashion that I find it impossible these were personally tested by [redacted] as [redacted] said he would do in our earlier correspondence and in his more recent response to the Revdex.com.In summary:[redacted] didn't send me a replacement as promised in November[redacted] did not respond until the Revdex.com contacted him.Only after the contact with the Revdex.com did he send the units as he promised to do at the end of NovemberThere is no evidence he personally test the units as promisedHe did not refund my credit card as I requested I have had no electronic or postal mail from [redacted] as he stated in his latest response to the Revdex.com. The only response I've had is through this Revdex.com process. When he says he's contacted me electronically, he has not. The case really isn't resolved to my satisfaction but it's not really worth any more of my time. Just hoping the new chargers he sent will last longer that the other two. Not going to pursue replacement of the two charging cables that only lasted 6 to 8 weeks. This is the most unpleasant online buying experience that I've ever had.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

replacement item delivered:[redacted] Tracking™ Image of an envelope outlined in blue. Customer Service ›[redacted]

[redacted] Glad to help.