SuperGoodDeals.com, Inc.

We shipped this right away and the [redacted] shows that on the tracking for [redacted].
We sincerely apologize that the [redacted] was slower than normal on the delivery for this...

package.
Consumer contacted us via email and we replied via email to the consumer that we would contact [redacted] to have them trace and locate the package, which we did.
We checked and the [redacted] has completed delivery, as shown below by the tracking info. We are happy to have helped.
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This item was shipped and the buyer did contact us by email...

and we had also sent this information to the buyer. We shipped quickly, as promised. The item is not lost and is enroute to the buyer, here is the tracking info, the buyer should have this in a few days, we are glad to have helped: [redacted] Tracking™ Image of an envelope outlined in blue. Customer Service › Have questions? We're here to help. Only applicable to visual users. Tracking Number: [redacted] Image of a progress bar displaying In Transit status in-transit Product & Tracking Information Postal Product: First-Class Package Service Features: [redacted] Tracking™ Date & Time Status of Item Location January *, 2015 , 5:15 pm Departed Post Office
[redacted] Your item has left our acceptance facility and is in transit to a sorting facility on January *, 2015 at 5:15 pm in [redacted]. Information, if available, is updated periodically throughout the day. Please check again later. January *, 2015 , 7:09 pm Picked up by Request[redacted] December **, 2014 , 4:18 pm Shipping Label Created
[redacted] December **, 2014 Pre-Shipment Info Sent to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Yes, it was delivered ONE MONTH LATER AND YOU CHARGED MY CREDIT CARD!!!  I called the [redacted] (Case # [redacted])  and they said every couple days that package is somewhere in [redacted].  Oh maybe at your place of business because it never went out.  I called you countless times, never a return call!!  I refused the package when it was delivered at the [redacted] post office on 2/**/15.  I dont need this product any longer, nor do I want this product from a company that is unprofessional.  The package arrived at my home AGAIN after I refused it.  I would like to see a credit on my credit card or a check for my order.  This is riduculous.  Thank you.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

tracking shows item was enroute for some time with [redacted], we apologize that they delayed it.
 
if the buyer has a problem with an item, we will also be happy to help, but the following tips may help them so they don't have to return anything:
 
Sorry for your trouble, but will be happy to help.First, if your device is not reaching 100% and seems to be stuck on a lower % of charge, try unplugging your phone or ipad or ipod from the cable and then plugging it back in.  When you see the little lightning icon in the top right, that means that it is charging again.  Sometimes simply re-setting it like instantly fixes the problem.Second, make sure you are not plugging into the usb port of a computer, the newer phones require more power, that can usually only be supplied by a wall or car charger.   If they are not getting enough power, they most often will display a message that the item is not certified and may not work correctly.   Also, any cable, even [redacted] cables, even when plugged into a proper charger, if they have a problem, will display this message;  the phone detects that something is plugged in and that not enough power is being transmitted, or perhaps no power at all if the cable has broken.Next, make sure your phone port where you plug in the cable is clean, try blowing out any dirt or lint which may be in there.   You can use a computer keyboard dusting can or just try blowing into the hole, to get out any dust.   You would be surprised how much dust and lint can build up in there over time.Also please note, that once an ipad has reached full charge, it is normal for it to display the message "NOT CHARGING."Try our cable with your own charger and then vice versa.Whatever is not working, just sent it back to us, so that we receive it within 60 days of the original purchase date, at:[redacted]I will then replace the part with a new one that I personally test for you.
 
Alternatively, you can request a refund by including a note in with your return.

Ordered a small laser pointer on the [redacted] of July 2016. It is now the [redacted] of July, and the shipment status has not changed past label creation for the [redacted]. I have sent several emails, and left voicemails for Kevin the president, with no response to the status of my order. For reference I live in MA. Which is not far from the dispatch point in the New York area. I have ordered a similar product from a California company with same shipping service and it is delivering today the [redacted] of July.

we have checked on this package and it was shipped out quickly, but took about a month to be delivered, as the tracking shows. We apologize sincerely for the slow [redacted] delivery.We appreciate your business and are happy to help.[redacted] Tracking™ Image of an envelope outlined...

in blue. Customer Service ›Have questions? We're here to help.Only applicable to visual users.Tracking Number: [redacted]Image of a progress bar displaying delivered statusdeliveredUpdated Delivery Day: [redacted], January **, 2015Product & Tracking InformationPostal Product:First-Class Package Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This matter will be resolved when I receive my refund.  They have asked for tracking information.  I sent it by first class mail today.  I do not have any tracking information that I am aware of. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
THIS CROOK CAN KEEP THE PRODUCT BUT HE WILL NOT KEEP MY MONEY. I DID NOT ASK FOR THEM TO RESEND ANY OF THEIR CHEAP BOOT LEG PRODUCTS. I DEMANDED A REFUND AND I WILL GET IT ONE WAY OR ANOTHER. I'VE INVESTIGATED THAT THIS COMPANY HAS BEEN DOING THIS FOR TOO LONG, SCAMMING PEOPLE AND THE POSTAL SERVICE WHICH IS ILLEGAL. A PHOTO OF THE OPEN PACKAGES THEY SEND OUT IS ATTACHED.
 
:-) COOL
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I ordered a couple of items for my new iphone off this site. I ordered them on 2/*/15. They took the money out of my account almost immediately. Today is 2/**/15 and I still didn't get the email saying that the item was shipped. I logged into my 'account' with them and found that they are saying that it did ship. I emailed them a couple of times with no return email. I called the number on the website and it doesn't work!!! SCAM SITE!! I will be going to my bank and getting a new card and disputing this charge!

consumer was shipped exactly what was advertised, but apparently had a problem with the electronics she purchased. We have a very generous 60 days return policy, must longer than other electronics stores, such as [redacted], etc. All stores have return policies, sometimes products have a...

problem.Consumer opened [redacted] dispute and lost, because we never received it back from them.We have issued her a courtesy refund as good will gesture and are very sorry that she experienced a problem.The refund was done today through [redacted], transaction ID#[redacted].

We do not have any unanswered inquiries from [redacted], but will be happy to address her concern here:We have a very generous 60 days return policy. However it has been well over that time for [redacted].We would be happy to still honor a return for exchange or refund, but she...

will need to return the item to us.Here is our return address:SGD[redacted]Once we get this back, we can exchange or refund for her. NOTE: here are some helpful tips, which may help her so that she does not have to do a return:First, if your device is not reaching 100% and seems to be stuck on a lower % of charge, try unplugging your phone or ipad or ipod from the cable and then plugging it back in. When you see the little lightning icon in the top right, that means that it is charging again. Sometimes simply re-setting it like instantly fixes the problem.Second, make sure you are not plugging into the usb port of a computer, the newer phones require more power, that can usually only be supplied by a wall or car charger. If they are not getting enough power, they most often will display a message that the item is not certified and may not work correctly. Also, any cable, even Apple cables, even when plugged into a proper charger, if they have a problem, will display this message; the phone detects that something is plugged in and that not enough power is being transmitted, or perhaps no power at all if the cable has broken.Next, make sure your phone port where you plug in the cable is clean, try blowing out any dirt or lint which may be in there. You can use a computer keyboard dusting can or just try blowing into the hole, to get out any dust. You would be surprised how much dust and lint can build up in there over time.Also please note, that once an ipad has reached full charge, it is normal for it to display the message "NOT CHARGING."Try our cable with your own charger and then vice versa.Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm very disturbed that I had to go through extreme measures by contacting Revdex.com in order to receive the products that I ordered.  Once the vendor received the complaint than the vendor sent out the items I purchased.  I was also disappointed that the items purchased only worked for a day! 
When I filed my complaint I requested a refund instead of the vendor sending me the items ordered!  I will never order from this company again.  For it appears to me to be a home based company, that has complaints against them already with delays in shipping and merchandise not working properly.  I so regret this, what a big waste of my time and money! I still had to purchase in addition to what  I received.  Big mistake!!! !! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I received my merchandise on Friday, 10/**/15
Sincerely,...


[redacted]

The buyer's package was shipped in December and has been delayed within [redacted].   Severe recent weather has caused postale delays.  Buyer's package is not lost and was last scanned today and should be there in a few days.  We appreciate your business and apologize for the...

weather related delays: 
 
[redacted]

Customer Service ›
Have questions? We're here to help.
Get Easy Tracking Updates ›
Sign up for My [redacted].
Only applicable to visual users. Tracking Number: [redacted] in transit, delayed Product & Tracking Information Postal Product: First-Class Package Service
Features: [redacted] Tracking™
[redacted]

Buyer absolutely was refunded and her info appears below. It may be in her [redacted] account or may have been transferred back to her credit card or bank account, depending on how she has her account set up. For further information, she can call [redacted] at ###-###-####. They can advise her on how to transfer the funds to her bank account, if that is what she wishes to do. Payment Sent (Unique Transaction ID # [redacted]) Sent to: [redacted] (The recipient of this payment is Unverified) Email: [redacted] Amount sent: -$4.99 USD Fee amount: $0.00 USD Net amount: -$4.99 USD Date: Jan *, 2015 Time: 08:48:28 PST Status: Completed Subject: Refund in full for cable Funding Type: [redacted] Balance Funding Source: $4.99 USD - [redacted] Account We are happy to have helped.

Buyer contacted us by email to inform us that he had not received item. We checked with [redacted] and they located his package. As the tracking below shows, we shipped immediately, but the [redacted] delayed it at one point, which caused the package to be delivered later than expected. Buyer now has what he...

paid for.
Buyer did not speak to us by phone. We do not show any messages from buyer by phone, only by email.
We are glad to have helped and apologize that [redacted] took so long with their package.
Although outside our control with [redacted], we did follow-up to make sure buyer received their package.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]First let me say that I did leave two messages on the voice mail of the phone number that was listed on the website.  However, that is not relevant at this point.  I have tried several of the remedies given and none of them solved the problem.  Some of the cables do not charge at all and some of them at a lesser percentage than 100%.  I have already spent $40+ with another company purchasing cables and chargers so I am not willing to take another chance on this suppliers products.  I would like a full refund.  I will be returning his products within the next two - three days.I do appreciate their willingness to work with me.Thank you, Revdex.com, for your help in this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
 
The business finally sent me a replacement part.  I am satisfied now that I have received that which I ordered
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Buyer Beware, bad customer service, item sold did not work, had to send back for replacement then no communication from seller. Had to go through [redacted] for refund. Stay away from this seller