Survival Life

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I ordered an item in November and complained about not getting it before Christmas. They told me it took 21 business days. When I saw they were offering the item again before Christmas I complained again, that they could not fill the orders made in November why we're they offering it again. They ordered me 2 more I got the first ones around the 25th of January, got the 2 nd one on the 28th of January. Emailed them about the bad emails they were getting and told them I got both orders, they didn't ask for the second order back. It just took so long to get the item in. I have ordered another item. We will see if I get it very quick. I also ordered a knife for just postage like the first order, and was charged for a membership. Got to them the same day and cancelled it so I didn't get charged for it.

They sell you something very cheap and then charge your credit card for additional services that you dont know you ordered. Will not answer phone or email.

We sincerely apologize for the confusion regarding...

this customer's order.
 

After reviewing the customer's account, we can see that the there was an issue with the customers shipment and that the customer requested cancellation of both of the orders. On 3/15/16 our representatives refunded the customer $139.95 for the initial purchase of the stove. Due to the errors that the customer has experienced I have also refunded the customer $109.95 for the bundle that the customer purchased with the stove. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!
 

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer’s account we can see that he was charged for the watch that is currently on Back Order. Back ordered items unfortunately have a 15-21-business day shipping time frame.  We...

refunded the customer’s product charge on 08/26/15 and refunds can take 3-5 business days (not including weekends or holidays).  Once the product comes back into stock the customer will  still receive the product free of charge along with the refund that has already been processed.  Please let us know if there are any further questions.  Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's...

order.
 

After reviewing the customer's account, we can see that the item was accidentally purchased and has not left our warehouse yet. Since that is the case, we have refunded the customer in the amount of $495.00 for the Solar Briefcase order. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because: I am reserving acceptance until funds hit my account.
Regards,
[redacted]

We sincerely apologize for the confusion regarding...

this customer's order.
 

After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 2/7/16. We also refunded the membership charge of $19.95 on 2/7/16 as well. Lastly as an apology for this inconvenience we have also refunded the customer for the Mini Hybeam Flashlight purchase that was placed on 1/31/16, for the amount of $19.80 as requested. The customer should still receive those flashlights in the mail as well. In total the customer will receive a total refund of $39.75. Refunds can take 3-5 business days to process fully back to the customer’s account. Also, the customer should receive their items in 7-10 business days not including weekends or Holidays. If the customer does not receive them within that time frame please have the customer contact us so that we can reship them back out to the customer. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the...

confusion regarding this customer's order.
 

After reviewing the customer's account, we can see that the item was delivered on 3/5/16. Below is the tracking information for the customer’s purchase.  I also see where the customer requested a refund and at that time the customer should have been refunded. For this error we have refunded the customer’s full purchase price of $179.95.  Refunds can take 3-5 business days to process fully back to the customer’s account. We have also sent a shipping label to the email address the customer used to purchase with. The customer should receive the label today. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!
 
[redacted]
 
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's...

order.
 

After reviewing the customer's account, we can see that the items have not been received and would like to apologize for the delay in shipment. Since the customer has not received the items we have refunded both purchases of $19.95. Refunds can take 3-5 business days to process fully back to the customer’s account. Furthermore, we will still be sending the orders out to the customer once we receive our shipment. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!
 


We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Hello,We are so sorry about all the confusion. When the customer made a purchase on July 24th, 2014 they were automatically signed up for our monthly membership of the Family Protection Association for $9.95 a month. We sincerely apologize that this wasn't made clear at the time of...

purchase. As we do honor a no questions asked, no hassle cancellation, the members account was canceled when requested on December 30th, 2014. Also, all charges from the membership were completely refunded on January 20th, 2014, the day after the customer requested the refund. It will take 5-7 business days for that to hit the customers account. Again we are so sorry for any inconvenience this has caused the customer. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted][email protected] [mailto:[redacted][email protected]] Sent: Wednesday, September 16, 2015 5:31 AMTo: info <[email protected]>Subject: #[redacted]
 
Complaint has been resolved with the merchant.
 
Thank you.
 
[redacted]

Hello,We are so so sorry for all the confusion regarding this customer's purchases. The original order for the bracelet was made on January 2nd, 2014. It then shows that the customer was put down for a purchase for the larger jewelry kit for $29.95. That purchase also signed the...

customer up for a monthly membership that costs $14.95 a month. This was a mistake and should have been taken care of immediately. The order for the kit and the charge for the monthly membership have been refunded in full and the membership has been canceled which means there will be no future billings. The original order for the bracelet has also been refunded in full. However, we are going to place the bracelet down for reshipment free of charge as an apology. Our reshipments take priority and the bracelet should arrive in 7-10 business days. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

I was looking at facebook and noticed an article from Survival Life. The add said that Survival Life was giving away free flashlights. I was intrigue by the offer so I placed and order for a free flashlight. A webpage to placed the order asked for my phone number, email address, home address, and complete credit card information to charge me with a $4.95 shipping charge for the flashlight. I clicked the link to send my order, at first nothing happened. I tried several times hitting the send button for order to be submitted and expected an order confirmation. Instead I received and spam email welcoming me as a subscription member of Survival Life. I never received confirmation of my order by they already sent me a welcome letter to a subscription membership which I never requested. My concern is they now have my complete credit card information, will not send me what they promised but will instead charge my credit card on a recurring basis for something I never requested. All I wanted was my free flashlight. Nothing indicated to me that I was signing up for any subscription. I will be notifying my bank of a potential fraud and ask them to put a watch on my credit card and reading past client reviews with similar complaints.

If your product was defective yes the customer will be responsible for the return shipment, however there will be no additional charge of the replacement product. This is company policy for returns Survival Life will not charge you for anything else regarding the replacement of this original order.

We have been trying to call him and we called him again today at the number [redacted], we left a message for him to call us back. We have also refunded the two payments that we had for him in the amount of $9.95, his knives were previously reshipped to the address we obtained through this report. Please let me know if there is anything further we can do to assist with this issue.

We sincerely apologize for the confusion regarding this customer's order.
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 We have checked our records and confirmed that the item was not received. For this error we have refunded the customer’s accidental order as of today. The customer should receive a full refund in the amount of $179.95.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!
 We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would just like a tracking number.
Regards, [redacted]

We do apologize for the confusion regarding this customer’s order.We do apologize that customer did not receive their product within a timely fashion that we had originally stated.  Unfortunately this product is on backorder.  Due to this time frame that this customer...

has waited we have refunded this order.  The customer will still receive the product once it is back in stock.  We sincerely apologize for the confusion.  Please allow 3-5 business days for the refund to reflect back in their account.  We apologize for the inconvenience. Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.