Survival Life

We sincerely apologize for the confusion regarding this customer's order.
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 The customer should have been refunded when they contacted us right after purchase and again we are so sorry for the confusion on our end. For this error we have refunded the customer’s accidental order as of today. We did refund the $39.95 purchase on 3/7/16 so the customer should receive a full refund in the amount of $534.95.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!
 
 
 We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We are so so sorry for the confusion regarding this customers order. The customer ordered the hybeam flashlight and the tactical flashlight on December 1st, 2014. At the time of purchase we were quoting 15 to 21 business days (not including weekends or holidays). With the...

order of the Tactical Flashlight our customers are also signed up for a monthly membership to our Family Protection Association for $19.95 a month. We have a no hassle cancellation policy, so when the customer contacted support on the same day, December 1st, 2014, the membership was canceled and no further charges were processed. On January 14th, when the customer had still not received his orders and contacted support, the orders were placed for reshipment which takes priority and the products would be shipped in 7 to 10 business days. After checking the account, the orders were delivered on January 23rd, 2015. The tracking numbers are [redacted] and [redacted]As an apology for all the confusion, both orders have now been refunded in full. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We have contacted [redacted] and refunded her for the purchased products. We also explained the transaction process to further assist in explaining how the other two products were bought. She was happy to have spoken to us and will be receiving her refund in full.

We sincerely apologize for the confusion regarding this customer's order.

Per the customers request we have refunded the other six membership charges on their account in the amount of $119.70.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
 

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We have refunded the customer for the requested amount. We were also trying to get into contact with them so that we could reship the product as well but we have not been able to get into contact with that person. If we are able to get into contact with them we will gladly reship the product to them...

as well.

Complaint: [redacted]
I am rejecting this response because: I have checked with my financial institution and they have stated that there haven't been any refund transactions from survival life. I would like to have the funds reissued in a timely manner.
Regards,
[redacted]

This customer has been refunded in full. Thank you,

Hello, We've researched into the customers complaint and decided to issue a full refund for the amount of 61.99. We deeply apologize for the inconvenience. The customer was sent an e mail regarding the resolved issue. Transaction ID= [redacted]. Thank...

you

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that there was a membership added to this customers account on 8/23/15. Sine this was accidental we did go ahead and cancel the membership. We also refunded the...

customer for every membership charge that was on the account. The total refund amount is $89.75.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the customer did have a membership on their account. The membership was canceled on 12/8/15 and all membership fees were refunded back to their account. Refunds...

can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.We do see that the refunds were processed through our system on 09/11/2015.  Refunds can take 5-7 business days (not includingweekends or holidays) we do show that the refunds were processed through...

oursystem.  We have refunded the charges that the customer was charged and the customer will still receive the initialproduct that they purchased.  The refund will reflect in their account by 09/21/2015. Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because:
Until refund is received or products I will not accept response. When refund reflects in my account I will then accept response. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order. Normally we advise the customer to please wait within the 12-15 business days, which does not include weekends or holidays. We apologize for the delay in theshipping, as there was a high...

demand for this product. We have refunded all orders on this account.  Please allow 7-10 business days for the refund toreflect back into the customer's account.  Below is the tracking information for this order:USPS.com[redacted]We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because:
While a refund of $122 will be appreciated, if ever received, this complaint was for two orders. The $122 refund was one order. The second order totaled $29.30. I was also promised a refund for the second order as I never received any piece of it. When a full refund for both orders reflect in my checking account, I will accept the response. 
Regards,
[redacted]

Hi there, [redacted] was refunded and will receive no further billings. This customer should see the refund on their statement in 5 - 7 business days depending on the speed of their bank. See attached screen shot confirming refund. Thank you

Complaint: [redacted]
I am rejecting this response because:  I need a tracking number as proof of shipment of the product
Regards,[redacted]

I signed up for this newsletter because of an offer for a knife. I DID RECEIVE THE KNIFE, but after a few months, I got tired of receiving 1-3 emails A DAY from this company. I have used their "unsubscribe" link, and even contacted customer service directly to get these emails to stop coming, but they have not and will not remove me from this list despite all of my efforts to do so. The customer service rep said "use the unsubscribe link" upon telling him that's what I've done 3 times without success, all I got in reply was "I'll see what I can do" and I never heard from the rep again, yet the emails keep flowing in! BEWARE, they will spam your inbox forever!

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the email address was never removed from our system like it should have been. I have given the customers email to my manager so that she can remove it from our...

end. The removal process can take up to a week. Once a week has gone by the customer should no longer receive any of our emails. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because: The promotional order said free shipping. I am due a working pen and if they want the defect back they should pay for it.
Regards,
[redacted]