Survival Life

The customer was refunded the $26.99 on 9/10/14. We are calling him to make sure everything is now okay with his account.

We are so so sorry for the confusion regarding this customer's membership.The customer signed up for a free item and agreed to pay shipping cost. The customer was charged for the subscription for the past two months which customer said that she did not authorize. The customer...

was charged $42.30 which she did not agreed to and the customer never received the free item.We sincerely apologize from the bottom of our heart for the inconvenience.The account now has been cancelled and refunded in full of $42.30 and please allow 5-7 business days for the credit to appear on the statement depending on the speed of the bank. And we would like to give you thanks for your patience, you should be getting your order soon. Our estimated time for delivery is 15-21 Business Days (not including weekends or any holidays).We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers need are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We refunded this customer and have been trying to get in touch with him as well. We tried to give him a call on 10/29/14 and left him a voicemail asking him to give us a call back so that we could better assist him. We also sent him an email as well. We will be trying to call this customer again today.

Hello,We are so sorry for all the confusion regarding this customers orders. The orders were purchased on December 23rd, 2014. One order was for the Everystyke for $5.96 and the other was for the Hoffman Richter for $10.57. Our shipping ETA is 15 to 21 business days (not...

including weekends or holidays), which means the order should have arrived by January 23rd 2014. When the customer contacted us on January 26th, 2014 requesting his orders, the products should have been either reshipped or refunded. The orders have now both been refunded in full and will be reshipped to the customer free of charge as an apology. Or reshipments do take priority and take 7 to 10 business days to arrive. Also, when the customer purchased the Hoffman Richter he was signed up for the Family Protection Association for a monthly fee of $19.95. We apologize that this was not made clear at the time of purchase. We do honor a now hassle policy so you can cancel at any time. The membership has been canceled before being charges, and will receive no charges in the future for this membership. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We are so so sorry for the confusion regarding this customer's membership. The customer was being charged for our Family Protection Association from September 2014 to February 2015. Each month a member is charged $19.95. The customer emailed support on August 6th, 2014...

requesting the membership be canceled. At that time any and all accounts for this customer should have been canceled and no more charges should have been processed for their account. We sincerely apologize that this did not happen  when the customer requested it. The account has now been refunded in full for all six payments of $19.95 and that will take 5 to 7 business days to process. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding...

this customer's order.

After reviewing the customer's account, we can see that the item was purchased on 11/30/15. Since the customer did not want this order we did go ahead and refund the customer’s full purchase price of $129.99 yesterday on 1/26/16. I have also refunded the customer for the initial purchase that was made. The total amount refunded for both the membership fees and the item purchase price is $134.95.Refunds can take 3-5 business days to process fully back to the customer’s account. We have also included two of our popular e-books, you can find the links below. These e-books are downloadable and printable so that the customer can read them anywhere. We apologize for the inconvenience that this has caused the customer.  Thank you and have a great day!

The Prepper's Playbook E-book:
 
[redacted]
 
Everyday Carry E-book:
 
http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ />  

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding...

this customer's order.
 

After reviewing the customer's account, we can see that there was a monthly membership on the customers account, that membership was canceled on 3/15/16. The customer was also refunded the three months of the membership at that time also totaling $59.86. From our records the membership itself was not created until 12/14/16 which is why there were only three months available to refund.  Refunds can usually take 3-5 business days to process fully back to the customer’s account, but since the customer is stating that they have never received it they will need to contact their bank for further information. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

I do apologize for any inconvenience this has caused you. I looked into your issue and it looks like we have already refunded the purchase for the Credit Card Knives on 12/31/14. The amount that we refunded was $5.28. Please let us know if there is anything else we can assist you with and again I am...

truly sorry for this inconvenience.

We sincerely apologize for the confusion regarding this customer's order. Normally we advise the customer to please wait within the 12-15 business days, which does not include weekends or holidays. We apologize for the delay in the shipping, as there was a high demand for this product....

We have refunded all orders on this account.  Please allow 7-10 business days for the refund to reflect back into the customer's account.  Below is the tracking information for this order:[redacted]   We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
Thank you very much for the quick response and cooperation! I appreciate it so much!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, This customer has already been issued a refund some time ago - and will not be billed any further billings. See attached screen shot of the refund in full. Thank you!

I do apologize for the miscommunication regarding this customer's orders. After reviewing the customer’s account, it looks as though products that were purchased are on back order, and will ship out early next week.  For the inconvenience, I have refunded all the orders in...

full.  Refunds can take 5-7 business days.  We do apologize for any inconvenience that this has caused the customer.  The customer will still receive the items and they will be sent as soon as they are back in stock.  Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] As long as they follow through and complete their resolution.

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item was not delivered as expected. Since the customer did not receive their order we refunded the customer’s full purchase price of $159.00 on October 30th...

2015.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Hi There, All charges disputed have been fully refunded to the customer. We sincerely apologize as these items were back ordered and there was a delay in our standard shipping. We are working to improve our shipping strategy. Thank you and have a nice holiday

We sincerely apologize for the confusion regarding this customer's order. We are so sorry that the customer did not receive their order within the estimated time frame. We advise the customer to please wait within the 12-15 business days, which does not include weekends or holidays,...

however due to a high demand for this product there was a delay. We apologize for the inconvenience that this has caused the customer. We have refunded that charges that added up to $14.90.  We are unable to refund the amount of $19.95 due to the fact that the customer was not charged that amount as it was set to be billed 30 days later. Please allow 7-10 business days for the refund to reflect back into the customer account.  Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.
 

After reviewing the customer's account, I was able to locate three other charges in the amounts $9.90, $9.90, and $9.95. I did check all three email addresses that were given to me to try and find any other $19.95 charges but there were no others except for the one $19.95 charge that I previously refunded to the customer. At this time all purchases that the customer has made with us have been refunded except for the $9.90 Hybeam Pop Lamp purchase that was made on 5/29/16. I have refunded the three other charges that were mentioned in the beginning of this email per the customers request. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!
 


We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.