Survival Life

We sincerely apologize for the confusion regarding this customer's orderNormally we advise the customer to please wait within the 12-business days, which does not include weekends or holidaysWe apologize for the delay in the shipping, as there was a high demand for this product We have refunded all orders on this account Please allow 7-business days for the refund to reflect back into the customer's account Below is the tracking information for this order: [redacted] We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: [redacted] I am rejecting this response because: This company took $from my credit card August 24, September 24, October 24, November and December I have received credits for only of those charges of $ I would like the other returned to me Regards, [redacted]

On February 20,I ordered a Solar Powered Battery Charger from Survivallife.com for $When I received an email acknowledgement of my purchase, they had added something called an Solar Briefcase which I did not authorize nor request This cost $The next day that the company was open, I called to void the orderI was assured that this would not be a problem and that the order had been cancelled as of February 21, 2016, On Monday, February I received an email stating that the order had been shipped via FedExNaturally I immediately contacted the company ( [redacted] ) and was told I would have to refuse the order when it arrivedIt was scheduled to be delivered by FedEx on February Upon checking the tracking number I was provided I now discovered that the item was now scheduled to be delivered on Monday, March 1stI immediately called FedEx and was able to get the package refusedMeanwhile, I have contacted the Massachusetts Attorney General's Office Department of Consumer Affairs and am pursuing any remedies they may suggest I have also been forced to cancel my debit card an obtain a new cardI DO NOT TRUST THIS COMPANY! I feel that this company is a complete scam

We sincerely apologize for the confusion regarding this customer's orderAfter responding to the initial complaint we did double check to make sure the charge in question was refunded per their requestThe refund has been sent to the bank and we no longer have the funds in our systemI have attached proof of refund to this responseWe give the 3-business day refund period based upon the length of time it usually takes a bank to release the funds to the customerSome customers receive the refund the next day while for others it does take more timeThe length of time to receive a refund is solely dependent upon the bankI would like to apologize again for the frustration caused from our end but the refund was processed yesterday Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the futureThank you and have a great day!

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a membership on the customers account under the email that the customer gaveHowever, our records show that only one payment of $was sucessfully processed for the membership and the other five were declinedI did refund the $charge that the customer received for the membership and I canceled the membership that was located on that customers accountRefunds can take 3-business days to process fully back to the customer’s accountIf the customer purchased using a different email address then that could be why I was unable to locate the other charges sucessfully processed charges and if that is the case as soon as I have the other email address the customer used I will gladly refund those as wellWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hi there, We've refunded this customer for: Batteries For Life ($29.95) on 12/9/10:15:AMFree Big Flashlight+Family Protection Association $+ $Shipping Refund date: 12/9/10:15:AMWe've also cancelled their recurring membership as wellThanks,

We sincerely apologize for the confusion regarding this customer's orderNormally we advise the customer to please wait within the 12-business days, which does not include weekends or holidaysWe apologize for the delay in theshipping, as there was a high demand for this productWe have refunded all orders on this account Please allow 7-business days for the refund toreflect back into the customer's account Below is the tracking information for this order:USPS.com [redacted] We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/21/We refunded the customers first membership fee of $on 1/29/We refunded the last $membership charge on 3/21/Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the items have not left our warehouse at this timeUnfortunately, these items are currently out of stock, and for this error we have refunded the customer’s full purchase price of $including the customers membership fee refundThe membership on the customers account was also canceled Refunds can take 3-business days to process fully back to the customer’s account.We apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the item was accidentally purchased and has not left our warehouse yetSince that is the case, we have refunded the customer in the amount of $for the Solar Briefcase orderRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

This person has been refunded through an affiliate, Clickbank and we've verified the refundThank you

Complaint: [redacted] I am rejecting this response because: Based on their record to this point, I will accept their response when I know that the refund is in my account I will be happy to accept the response at that point Regards, [redacted] ***

We have been trying to call him and we called him again today at the number [redacted] , we left a message for him to call us backWe have also refunded the two payments that we had for him in the amount of $9.95, his knives were previously reshipped to the address we obtained through this reportPlease let me know if there is anything further we can do to assist with this issue

Complaint: [redacted] I am rejecting this response because: I did reply to there email and they never wrote backAlso I have not been issued any refundI have spoken to my bank and they said no refunds are pending to post on my account Regards, [redacted] ***

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the customer only had the initial Hoffman Richter knife purchase that came with a day trial to our monthly membershipThe membership was canceled on 4/11/and the customers $was refunded back to the customer at that timeThere are no other accidental purchases or memberships on your accountAlso, the customer currently has no $purchase with us at this time Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the item was purchased on 11/30/Since the customer did not want this order we did go ahead and refund the customer’s full purchase price of $yesterday on 1/26/I have also refunded the customer for the initial purchase that was madeThe total amount refunded for both the membership fees and the item purchase price is $134.95.Refunds can take 3-business days to process fully back to the customer’s accountWe have also included two of our popular e-books, you can find the links belowThese e-books are downloadable and printable so that the customer can read them anywhereWe apologize for the inconvenience that this has caused the customer Thank you and have a great day! The Prepper's Playbook E-book: [redacted] Everyday Carry E-book: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order Per the customers request we have refunded the other six membership charges on their account in the amount of $ Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We are so so sorry for the confusion regarding this customer's membershipThe customer was being charged for our Family Protection Association from September to February Each month a member is charged $The customer emailed support on August 6th, requesting the membership be canceledAt that time any and all accounts for this customer should have been canceled and no more charges should have been processed for their accountWe sincerely apologize that this did not happen when the customer requested itThe account has now been refunded in full for all six payments of $and that will take to business days to processWe have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/18/We have refunded the customers membership fees of $on 3/18/as well Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Survival life billed me for an initial subscription to their site ($9.95) that I did not authorize AND planned on billing me $a month to continue said subscriptionI paid through PayPal and the only charge that was listed on the invoice was the $shipping I agreed toLater in the day, when I was balancing my checking account online I found the unauthorized chargesI have requested an investigation by PayPal