Survival Life

Thanks for the e mail. The was refunded as of today's date through an affiliate - Click bank We apologize for the inconvenience. Thank you

Hi there, This customer was already refunded - please see attached screen shots. Thank you

Complaint: ***
I am rejecting this response because:
I received an email stating the product would be delivered in to days to date no refund and no product
Regards,
*** ***

I will never ever buy anything from this company!!! They are a scam taking people's money and not giving them the product that we ordered and paid forThere was different charges on my card one was for $another charge of $and a $9.9@ charge which I didn't authorize the first chargesMy husband called the companys customer service number and spoke to a repThe lady asked my husband if he wanted to cancel the order that we ordered on December 28,Of course he said yes, but she was going to only refund my account back the $and the $but not the $because she called it a standing charge just for me going on their websiteMy hubby told the lady no you need to refund it all there is no reason to charge someone to go on your website
SURVIVAL LIFE IS A FREAKING JOKE AND THEY ARE A BUNCH IF CROOKS!! I think they should be sued for what they do to innocent people that think they are buying from an online store

The customers account shows on 10/29/both referenced charges were refundedHere are the Transaction ID's for both refunds so that he can contact his bank with the information, we have called again to the number provided, however please feel free to call us direct with any questions *** as we have been un-able to reach you or email ***
Transaction ID for $refund: ***
Original Order ID: ***
Refund Date: 10/29/14Transaction ID for the $refund: ***
Original Order ID: ***
Refund Date: 10/29/
Our Standard Shipping Time as stated is 15-Business Days so these orders were still within shipping window, I have also included is your UPS Tracking information with confirmation of Delivery
UPS Delivered October 30, via UPS.com
It can take from 3-business days to receive a refund depending on how quickly the bank is able to process itWe apologize for any inconvenience that this might have caused and are always happy to help
Best Regards,
***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I asked for a supervisor and they would not let me talk to them because the months were going to be refunded---so I tried. Also, this company should be monitored for the hidden button that must automatically sign people up for a membership. I am happy for your intervention Revdex.com. My next step which I started last night was the Federal Trade Commission. Thank you very much, the system works
Regards, *** ***

We sincerely apologize for the confusion regarding this customer's email
notifications
We have manually taken the customer off of our mailing listPlease allow 3-business days for the email to fully be removed for our systemIn regards to the text notifications, the customer will have to text STOP to Again, please allow 3-business days for request to process. We apologize for any inconvenience that this may have caused the customer Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. We are so sorry that the customer was charged additional postageWe have been working with our warehouse to resolve this error and have refunded the customers purchase in fullAs an apology for the lack of
communication and confusion regarding this customer's order we are also sending another Everstryke free of charge We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membership freeWe have cancelled
the membership and have refunded the $charge on the account. Please allow 3-business days for the customer to see the refunds reflected back in their accountThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hello, We do apologize that there was a miscommunication regarding this customer’s membership.  Unfortunately, we are unable to refund a change that...

occurred in 2014, and we do not have a record of the charge.  We sincerely apologize, however we have never had a lifetime membership to any of the subscriptions that we offer. I did notice that the customer did purchase an eBook and I have added the link below so that the customer can access that.  Our subscriptions are normally $19.95 per month or $97.oo per year. However, we are unable to locate the charge from 2014.  Unfortunately, since there is not an active subscription now on file, I am unable to reset the password as the customer had close to a year and a half of free access to the product. We sincerely apologize that there was a miscommunication regarding the subscription, however the charge is from 2014 and we are not able to refund or give further access at this time.  We apologize for the inconvenience.  Thank you.
Direct Download Link: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/Everyda...⇄ />     Direct Download Link: http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/Everyda...⇄   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We do apologize that the customer was not satisfied with our initial response.  Unfortunately we are only able to refund the charges that we have charged for the products.   After reviewing the customer’s account we can see that the customer’s initial purchase was made on 08/25/2015.  Through our secure system we are unable to charge for an item unless the customer inputs their credit card information along with the CVV code which is located on the back of the card.  We then refunded the charge on 08/26/2015 as soon as the customer stated that he did not want the product.We have a 100% satisfaction guarantee, which is why we refunded the purchase upon the customer’s request.  We apologize for the confusion regarding this issue, however we are not able to refund charges that the bank charges to the customers, as we are only able to refund the charges that we process.  We apologizefor the inconvenience.  Thank you.

Mr. [redacted]  has been refunded of the charges made to his credit card. We apologize for any inconvenience this may have caused the customer.

We sincerely apologize for the confusion regarding...

this customer's order.
 

After reviewing the customer's account, we can see that there was a monthly membership on the customers account, that membership has been canceled as of today. I also refunded the customers membership fee of $19.95 as well.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

I do apologize that you never received the items that you ordered from us. Due to that I have refunded you the $4.95 and the $9.95 that you had on your account. Your refunds were processed on December 3rd so you should receive your refund in 3-5 business days if you have not received it by now. If...

you have any other questions please do not hesitate to ask.

I apologize, your Hybeam flashlights and Batteries for Life purchase are on their way as of today. Here is the tracking number for the order so that you can keep track of the shipment [redacted] tracking is provided by USPS. You should receive your shipment within the next few...

business days. As a note our standard shipping time frame is between 15-21 business days so if you have not received your order before the 21st business day then please contact us and we will gladly assist you, I apologize for the confusion on sending the wrong tracking number on your account.

We sincerely apologize for the confusion regarding this customer's...

order.
 

After reviewing the customer's account, we can see that there were two purchases made for $4.95 and $9.95. These items were for our Hybeam flashlight and for our Hoffman Richter folding knife. The Hoffman Richter purchase did include a trial membership as stated in the advertisment. The $19.95 that you were being charged for was for the membership. I have canceled the membership and I have refunded all four charges back to the customers account. The total refund that the customer will receive is $79.80  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

 
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

First and foremost we regret that we were not able to appease the customer on his initial interaction with the company. The customer's refund should have processed completely on our end on 9/18/2015.At this point we recommend that the customer contact his financial institution for which he made his initial purchase. Below I have attached our receipt of the refund to the customer in our system

Complaint: [redacted]
I am rejecting this response because:still haven't received funds
Regards,
[redacted]

We apologize for the confusion regarding this refund. The other two payments were located in a separate program. Both programs should have been searched when looking up the customers account. The last two payments of $9.95 from July and August have now been refunded. This will take 5 to 7 business days to hit the account. Again, we are so sorry that is has taken so long to get the customer their full refund. We do support a no hassle cancellation and refund policy and will strive to make this process easier in the future.