Survival Life

Hi there! We've went ahead and refunded the money you've requested. We also noticed that you accidentally signed up for our FPA program, so I cancelled that recurring membership fee and you will no longer receive any billings from our company. Please see attached screen shots...

confirming that we've refunded your purchases. Thank you and we apologize for the inconvenience

Vendor appears to take orders first and then get inventory. It has been almost a month and I have only received 2/3 of my order after numerous broken promises to fulfill it in a timely manner. Only received email today that they are shipping remaining order. I don't know what their reasons excuses are but I would be very cautious ordering from this vendor. I have see other people complain about the same, so it is pretty clear they advertise, take orders and your money, and then place orders with their suppliers to fulfill your order late.

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item was delivered on 10/19/15. Below is the tracking information for the customer’s purchase.  Unfortunately, the order’s shipping time did...

take a little longer than expected, and for this error we have refunded the customer’s full purchase price of $129.00.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!
[redacted]
[redacted] We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.
id="docs-internal-guid-0f46bcd9-f481-63ea-170b-5887fce4df52">We have refunded the last five months of membership fees that were still on the customers account. The other five charges were previously refunded on 12/10/16 and 10/12/16. Furthermore, we would like to personally apologize for the fact that the customers membership was not cancelled correctly when the request was initially sent to our support team. The customer will receive a total refund of $99.75 within 3-5 business days; possibly sooner depending on the speed of the customers bank. We would also like to assure the customer that this will not happen again. I would also like to apologize for the frustration and inconvenience this caused. 
Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the future. Thank you and have a great day!

Complaint: [redacted]
I am rejecting this response because: This company is not telling the...

truth, they took an additional $9.95 out of my account. I need this to stop, I have a bank statement to prove it. I will be seeking legal advice it this is not corrected. They should not be taking money out of my account without my approval. They also said I did not respond to their call this is also untrue as I did not receive any call from them. I wish they would because I need to talk to them.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's course. Usually, the information for the application appears once the certification test is complete.  After reviewing the customer’s account we can see that the customer is a resident of Texas.  I have attached the application for the [redacted] Non-resident and also the link to the [redacted] State Police Page that will give the address and the instructions for mailing the certificate and receiving the permit. We have also made sure to email this directly to the customer.http://www.[redacted]/Firearms_NonresidentConcealed.shtm Please accept our sincerest apologizes for the miscommunication, and we are sorry about any inconvenience that this has caused the customer. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased with the quick response and will contact Revdex.com as soon as I receive the refund.
 Best Regards and a Merry Christmas,
[redacted]

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the customer did have a membership on their account. The membership was canceled on 12/6/15 and three out of the five membership fees were refunded back to their...

account. We refunded the last two membership fees on 12/15/15. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

I ordered a emergency escape tool which was free but I had to pay 4.95 for shipping , but they included a family protection organision package at 19.95 a month which I did not authorise. So for getting in contact with them has been futile. I did get a representative on the phone but she did not seem to have a clue what she was doing. I have not been able to try again as my phone is not working. Any suggestions website does not have a valid email address,

Hello,We are so sorry for all the confusion with this customer account. The account should have been canceled when the customer requested it on December 8th, 2014 and charges would have ended at that point. The situation has now been resolved by one of our customer support...

representatives over the phone. The membership has been canceled and the charge has been refunded for the January 8th, 2014 charge on January 12th, 2014. We do honor a no questions asked, no hassle cancellation of any membership and will work harder to ensure that every customers cancellation request is responded to promptly.

I signed up to get a free watch for $5,which I NEVER RECIEVED BY THE WAY! Looking at my bank statement, you people have been charging me 20 bucks a month for literally NOTHING. I'm going to report your company for fraud, since I see you are screwing many, many other people in the same way. I'll be calling your number tomorrow, and somebody better make this right.

We sincerely apologize for the confusion regarding...

this customer's order.

After reviewing the customer's account, we can see that there was a monthly membership present. That membership was canceled on 5/3/16 and the customer received a refund of $59.85. As of today I have refunded the remaining 15 months of the customers membership. The total refund amount the customer will receive is $359.10. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

I have been trying to Survival life has not responded to several emails and phone messages. This due to what looks like an unauthorized online purchase that put my checking account in to an overdraft status. A CSR for Survival Life finally contacted me.

As it turns out I had been subscribed for a monthly charge for whatever they were offering for every month. No email or snailmail was ever sent to me verifying my subscription or notifying me of my monthly item.

If Survival Life does what I was told would happen (if the refund promised is credited with in the 3 to 5 business days as promised) My recommendation for the Revdex.com to considered this issue has been resolved if the refund promised is credited with in the promised time frame. I'll keep the Revdex.com informed of the outcome.

We...

sincerely apologize for the confusion regarding this customer's order.
 

After reviewing the customer's account, we can see that there was a monthly membership on the customers account, that membership has been canceled as of today. I also refunded the customers membership fees of $139.65 as well.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

In reference to the above complaint against Survival Life, the $39.95 refund has posted to my account as of 12/26/14.  I appreciate all the effort you have put forth to help me get this problem resolved.  All my efforts to do so were fruitless, until I requested your help.  Evidently you pull a lot more weight with this company than their customers do.  While I will no longer will do business with this company, I am grateful that it has finally been resolved.  And, it has taught me to be more careful about checking with the Revdex.com, and on-line complaints about a company before I do business with anyone in the future.  Lesson well learned. 
Again, thank you for your time and effort.
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's...

order.
 

After reviewing the customer's account, we can see that the customers refund was processed on 08/22/16.  Refunds can take 3-5 business days to process fully back to the customer’s account, but it can happen sooner depending on the speed of the bank the customer uses.We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

 
 

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.