Survival Life

We sincerely apologize for the confusion regarding this customer's
order
After reviewing the customer's account, we can see that the customer purchased of our "Outlaw" shirts for $on 7/10/16, of our Mini Multi Tools for $on 8/5/16, *** folding knife with annual subscription for $on 8/5/and another *** folding knife with a trial to our monthly subscription for $on 8/6/Since the customer accidentaly purchased these products we have refunded themThe total refund amount is $Refunds can take 3-business days to process fully back to the customer’s accountWe have also canceled both memberships that the customer had so the customer does not have to worry about any other charges being taken out of their accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hello,We understand that the customer would like to wait to make sure they get the products they were promisedPlease let us know if the customer has received the productIf there is anything else we can do to assist the customer we would be happy to help

We sincerely apologize for the confusion regarding this customer's membership. We apologize that the customer did not receive their product. After reviewing the account we can see that the customer purchased one of our online courses for $37.00. With this purchase the
customer was also offered a membership that came with a free large tactical knife.We do see that three months were already refunded. We have refunded all the charges on the account that were incurred as part of the membership, including the initial membership purchases that came with the physical productOur representatives are allowed to refund up the three months, but when the customer wanted all of the months refunded the case should have been brought to a supervisor to be taken care ofWe sincerely apologize for the misunderstandingPlease let us know if there are any further questions and we will be happy to assist. The total refund, including the three months that were originally charged is $159.60; please allow 7-business days for the refunds to reflect in the customers account. We have emailed the customer letting them know that we have refunded all the charges. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: ***
I am rejecting this response because: This is such a
farse!!! Anybody can make up a form and print it out. I AM TELLING YOU I HAVE RECEIVED ABSOLUTELY NO REFUND FROM THIS COMPANY. There is nothing on this form which shows an ACTUAL refund has been made. Where is the information which shows where the refund was sent to, OR any card numbers, OR a bank account receipt, OR ANYTHING WHICH PROVES A REFUND HAS BEEN MADE. Because, there has been no refund made. The lack of integrity in this company is absolutely unbelievable
Regards,*** ***

We will contact the customer directly

Subject: ID #***
We received the above complaint ID and have refunded the customers money.
Any questions please advise.
Best regards,
*** ***

We have called the customer and left them a voicemail letting the customer know that he had been refunded for both charges and his membership was canceledWe also informed him that he could call us back if he has any other questions for us

Hi there, This customer has been refunded for the and for the $for the item that they never received. Thank you

We sincerely apologize for the confusion regarding this customer's
order
After reviewing the customer's account, we can see that the customers Canned Meat was refunded on 9/6/and the customers $refund for the Crossbow was refunded to him today 9/16/16. Refunds can take 3-business days to process fully back to the customer’s account and can sometimes arrive sooner depending on the speed of the customer bankWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We are so so sorry for the confusion regarding this customer's membership.The customer was being charged for the (FPA) Family Protection Association from November of to February of The customer was charged $monthlyThe customer has no idea what this monthly fee is for
and the customer have received no emails or receipts of aforementioned chargesCustomer doesn't know and wondering how survival life charged the card for a monthly fee.We sincerely apologize from the bottom of our heart for the inconvenience.The account now has been refunded in full for all four months of $and please allow 5-business days for the credit to appear on the statement depending on the speed of the bank.We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers need are met

We sincerely apologize for the confusion regarding
this customer's order
After reviewing the customer's account, we can see that the item was purchased on 5/15/Since the customer did not receive their order we did go ahead and refund the customer’s full purchase price of $There was also a membership on the customers account so we have canceled the membership and we have refunded the customer for all of the membership feesThe total amount refunded for both the membership fees and the item purchase price is $184.50.Refunds can take 3-business days to process fully back to the customer’s accountWe have also included two of our popular e-books, you can find the links belowThese e-books are downloadable and printable so that the customer can read them anywhereIn addition to the e-books I have also submitted a reshipment for the two Credit Card Knives that the customer originally purchasedThe customer should receive these knives in 7-business days, not including weekends or HolidaysWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
The Prepper's Playbook E-book:
http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/The-Preppers-P...⇄ /> Everyday Carry E-book:
http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ /> We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We apologize that the customer did not receive their product. After reviewing the account we can see that the customer ordered the Credit Card Knives on 02/02/2015. We have a shipping time frame of 15-business daysAfter this time frame passes, if the
customer has not received their product we offer to refund theproduct or attempt to ship it again. Unfortunately, we do not have any record of contact with this customer. We have reshipped the order out again; pleaseallow 7-business days for that order to arrive. We have also refunded the purchase for the customer’sinconveniencePlease allow 3-business days for the refund to reflect in the customer’s personal account.We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hi,We sincerely apologize for the confusion regarding this customer's membership purchase.After reviewing the account we can see that the customer accepted the Free Hoffman Richter with Family Protection Membership on 12/15/15, this knife is offered for free with the first months
paid membershipThis membership charges the dues every days. We apologize if this was unclear within the offer. We have cancelled the membership and have refunded the two charges of $per the customer’s request Which comes to a total of $39.90. Please let us know if there is anything further we can do to assist this customerThank you and have a great day! Please accept our sincerest apologizes for the miscommunication, and we are sorry about any inconvenience that this has caused the customer

I bot a simple LED folding Camping Lantern, a plastic Chinese product The instructions say to rotate the rear cover counterclockwise to remove and access the battery compartment No mention of any release mechanism before so doing The product I received will NOT ROTATE with any reasonable force applied to do so; move force would probably break the plastic coverResult: useless piece of plasticComplaint: Called, left message after >minutes on HOLDSent email asking for aid To both: NO REPLY Lesson: Buy from Amazon--they remember and help their customers Its been my experience that Survival Life is indifferent once they have your $

We sincerely apologize for all the confusion regarding this customers order. The order was placed on December 1st, for hybeam flashlightsOrder arrival times are estimated at to business days (excluding holidays and weekends)The customer contacted support on
December 31st, and was told about the estimated time of arrivalIt should have been made clear to the customer at the time of purchase how long it could take for the product to arriveWe apologize that this did not happen. The customer contacted support again on January 12th, after still not receiving their order and was offered a full refund, or a reshipment due to the errorOur reshipments take priority and arrive in to business daysThe customer opted for a reshipment, but was told they could not get a tracking number for five business days. This is in fact not the caseThe shipping information is contingent on when the order is shipped outThe tracking number will only work when there is a shipping history for the orderWe are so sorry that this wasn't clearly communicated. The customer chose to get a full refund on the order instead and that was processed on January 16th, 2015. The order in question was processed and should have arrived to the customer on January 20th, The tracking number is ***.Again, we are so so sorry for all the confusion and any inconvenience that was caused in regards to this order. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We
sincerely apologize for the confusion regarding this customer's order
After reviewing the customer's account, we can see that there was an issue with the customers shipmentSince the customer did encounter issues with their shipment and with our customer service we have refunded the customer's full purchase price of $Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's
order.We do apologize, it looks as though one of the order items was
back ordered and can take some time to receive.
Orders can take 12-business days to receive and we apologize that the
customer did not receive
part of their order. We have refunded the total
charge of of all the itemsRefunds can take 3-business days to process back
to the customers account. Please let us know if there are any further
questions. Thank you and have a great day! We have a 100% satisfaction guaranteed policy
and will work harder in the future to make sure every customers needs are
met

We apologize that you did not receive your order in a timely mannerWe did go ahead and refund you the $for the product that you purchasedWe wanted to go ahead and give you the refund information so that you have it for your records as well.Original Order Date: 10/19/14Refund
Transaction ID: ***Original Order Amount: $4.95The refund should take 3-business days for you to receive depending upon your bank and how fast they process it on their endWe also went ahead and processed a reshipment for your order at our costs due to this delay this will arrive to you within 7-business days not including holidays, and we hope you accept this gift as our apology

We are so sorry about the confusion regarding this orderWhen purchasing the survival business card, the customer was then offered our Hoffman Richter with a subscription to our Family Protection PlanThe order should have been canceled when requested on July
31st. The order was canceled and refunded on August 8th, That refund also included the price of the Survival Business cardA Survival Business card was shipped free of charge onOur records show that the product arrived on March 2015. We apologize for any inconvenience this has causedWe have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order. We are so so sorry that the customer did not receive their productWe do apologize, but when we try to reship a product, and it still doesn't reach the customer, then we refund that productIt could be a problem
with the post office or something isn't being processed right, but this product has been refunded in fullSince the account was already refunded, I have reshipped the product again after confirming the address. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met