Survival Life

We sincerely apologize for the confusion regarding this customer's membership. We do apologize; it looks as though the purchase was refunded. After reviewing the account we can see that the customer purchased our annual Family Protection AssociationThis automatically renews
annually on the anniversary date. We have refunded the customers charge for the amount of $97.00. We apologize for the confusion regarding this membership, it has been cancelled and refunded in full. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

This customer was refunded for the $purchase today by one of my representatives and was called to inform them of the refund that will be applied to their account

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that there was a membership on the account as of 11/9/We had previously canceled the membership on 11/23/The customer was also refunded for the membership fee
of $on 11/23/as wellRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Charged my checking account and did not deliver items and also charged my account twice for $that I am getting back today per my bank.Scammers !!!!! Do not give them your cc info or checking info as they keep deducting from your account with no mechandise back

We sincerely apologize for the confusion regarding this customer's
order
After reviewing the customer's account we were able to locate the Slingshot purchase that is currently in transit to us, The Slingshot plus ammunition purchase cost a total of $We did refund the customer for their purchase in the amount of $19.90. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

So far I have not had a negative experience with the company itself I read EVERYTHING I can when it comes to spending g money online, so I am completely aware of the monthly membership I do intend to cancel that (I wanted the promo price on a decent blade)So we will see how that goes I DO have one concern that I intend to notify the company of, and that is packagingWhen I received my products, it appeared that the packaging was NOT very secure! The box was all but completely opened to the point I was afraid it got emptied!!! I believe I got lucky! For those that have not received purchases, it is very possible, I believe, that it may not be the company cheating you, although they may be partly responsible

I would need the gmail email address that you used at the time of purchase to pull up your account to access the charges you have submitted the complaint for

We sincerely apologize for the
confusion regarding this customer's concernWe apologize regarding the confusion with our product promotion. Unfortunately we were unableto refund the purchase because we were unable to locate an order for the productWe offer the product free ofcharge, but do ask that the Shipping and Processing be paid so that we are able to still offer the products free of charge.While we do apologize that this may be confusing, it is never our intention to mislead our customersIf the customer did place an order we will need more information in order to refund a purchase. Please let us know if we can be of any further assistance Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We've very sorry that Mr*** was unhappy with his customer experience We do offer products free of gr_gr-alert gr_gramm gr_run_anim Punctuation only-del replaceWithoutSep" id="8" data-gr-id="8" "Helvetica Neue", Helvetica, Arial, sans-serif; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-">charge, but ask that the Shipping and Processing be paid While we do apologize that this may be confusing, it is never our intention to mislead our customers
Additionally, there are some offers where a product is offered at a free or reduced price, as an incentive for joining our membership program There is a monthly fee of $for this membership, but we also have a no contract, no hassle policy, where if you feel like you are not receiving the full value you can cancel at any time
After reviewing Mr***'s account, with the information provided, I was able to find a total of orders from July of Of those orders, were free or reduced priced offers with a paid membership,those membership fees were refunded to him on 8/and 8/of and the memberships were also cancelled at that time I found no record of communication indicating that he did not receive the products he ordered, the products have not been refunded, and cannot be refunded now due to the age of the accountUnfortunately based on the name and email provided in the above request, I was not able to locate any additional or recent account information for Mr***If you could please respond back with the First and Last name if different on the order, or Email address on the order, I would be happy to continue and assist in his requestAgain, we're very sorry that he was unhappy with his experience with us We value our customer's and welcome their feedback We can be reached via phone or email 24hours a day, days a week to assist with order questions or concernsJust visit the Contact Us section on our page
Attached is the transaction report for Mr***, confirming purchase orders and any refunds/cancellations associated with the email address provided

We sincerely apologize for the confusion regarding this customer's membership. We apologize that the customer was not aware of the membership sign upWhen a customer makes a purchase the offer is given for a Tactical Folding knife that comes with the Family Protection Association
Membership. We have refunded the customers two charges in full and have cancelled the membership, so the customer will not be billed any further. We apologize for the inconvenience that this has caused the customer. Please allow 7-business days for the refund to reflect back into the customer account. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hello,We are so so sorry for all the confusion regarding this customers order processThe original purchase was made on January 15th, for $That is the only item that is on the account, so no other items were added to this customers orderWe understand that the original order
should not have been placed due to the customer not completing the check out process and apologize for the inconvenience this has caused. The order should have been refunded when the customer requestedIt has now been fully refundedThe order has also been submitted for reshipment free of charge as an apology. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We contacted our shipping department and were able to locate this tracking number as this order shows deliveredThrough the tracking number it shows that the order was delivered on 09/29/The tracking information is ***, you can check the tracking directly using
***If you have any other questions we would be happy to help at *** or email us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

We sincerely apologize for the confusion regarding
this customer's order
After reviewing the customer's account, we can see that the customer did not receive the itemFor this error we refunded the customer’s full purchase price of $on 2/25/16. Refunds can take 3-business days to process fully back to the customer’s accountWe also shipped two of our Hybeam flashlights out to the customer today 2/29/The customer should receive both of these in 7-business days not including weekends or HolidaysWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: ***
I am rejecting this response because:
This company has told me that exact same thing times already before I contacted the Revdex.comThey state that they did not share my information, and this is a bold face lie I get about to spam emails at least everydayI will not drop this matter until the spam emails stop
Regards,
*** ***

Hello,We are so sorry there has been so much confusion regarding this order and refundThe order should have been refunded both purchases in full when we didn't hold up our end of the transaction by delivering your products to you. The EverStryke matches have been previously
refunded on July 9th, The annual membership fee for the Family Protection Plan has also been previously refunded on July 9th, 2014. The $has been refunded today, January 20th, 2014. The EverStryke matches and the Hoffman Richter Knife are being reshipped free of charge to the customer.We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: ***
I am rejecting this response because: The company only gave me back month of the membership - of which I was told nothing This is a scam I want all the months that I paid for returned to me How many other people are they perpetuating this on? It's an easy way for them to make money I never got anything in return for this bogus "membership."Thanks so much
Regards,*** ***

We sincerely apologize that there was confusion We do see that the customer called in on 02/27/15, thecustomer was emailed the link to receive the certificate. We do apologize if the link did not work; wehave attached a copy of the certificate to this response
and have also emailedthe certificate and the new log in credentials for the customer to be able toreview the course when needed Please accept our sincerest apologizes for themiscommunication, and we are sorry regarding any inconvenience that this hascaused. We have a 100%satisfaction guaranteed policy and will work harder in the future tomake sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order
id="docs-internal-guid-0f46bcd9-d0ce-fc89-df70-7ce2b412899d">We were able to locate the customers orders from the 3rd of this month and saw that one of the three requested refunds had already been processedWe did refund the other two charges per their request as wellThe total refund amount that the customer will receive is $CADI would like to apologize for the frustration caused from our end
Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the futureThank you and have a great day!

We sincerely apologize for the confusion regarding
this customer's order
After reviewing the customer's account, we can see that the item was never deliveredFor this error we have refunded the customer’s full purchase price of $159.95. Refunds can take 3-business days to process fully back to the customer’s account. We have also included two of our popular e-books, you can find the links belowThese e-books are downloadable and printable so that the customer can read them anywhereWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
The Prepper's Playbook E-book:
http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/The-Preppers-P...⇄ /> Everyday Carry E-book:
http://members-resources.s3.amazonaws.com/Absolute-Rights/Reports/EverydayCarry....⇄ /> We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met