Survival Life

Hi there, This charge was refunded after customer e mailed us asking for a refundPlease see attached screen shot! Thanks again,

Like others paid shipping on a free item and later billed for a membership fee for months before I noticed an unusual debitSo the free lighter ended up costing 60$...and the lighter doesn't even workWhen you call the contact number you are placed on a minute hold, before getting disconnected What a lousy way of doing business

Complaint: ***
I am rejecting this response because:The action by the business was taken 01/22/meaning 7-business daysThe Revdex.com gives me only six days to respond leaving daysat this moment, a bit premature to see actual resolutionWhen I receive the shipment, satisfaction will be reached
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received the refund in my account as of 11/12/
Regards,
*** ***

Hello,We sincerely apologize for all the confusion and inconvenience we have caused for this customerThe flashlights were ordered on December 10th, Along with the Larger Flashlight for $19.95, customers are signed up for a monthly membership to the Family Protection Association for
$a monthThis charge and membership can be canceled at any time no questions askedWe are so sorry this wasn't made clear to the customer at the time of purchase. When the customer received the second charge for this membership on January 10th, and requested a cancellation the membership was immediately canceled and the charge was refunded on January 12th, 2014. As for the order of the two flashlights, during the holidays we were quoting 15-business days for shippingHowever, the customers order is now well past that estimated time frameEven though there was a tracking number, the tracking history showed that the products had yet to shipAt this point the customer should have either been refunded or had their products reshipped. The orders have now been refunded in full, and reshipped as an apologyRe-shipments are treated as a priority and should arrive in 7-business days.We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

These people are sneaky They will lure you in with a low price on a product, a pocketknife or some such (actual QUALITY of what they sell is a separate issue), and trick you through a number of websites where you must VERY CAREFULLY find and click on the "No I'm Nnot Interested" boxes Get this wrong, and BOOM! you're hit IMMEDIATELY with a 27-dollar charge for some random course or something Sure, they say they will refund the money after you contact them, "...but that will take 3-business days." Oh, but now they've got your email, which they will sell to EVERY inflammatory neo-*** group out there
This is some kinda nice scam going on here

Complaint: ***
I am rejecting this response because:
Regards,*** *** All they say is that something is shippedI waited the amount of time that was stated to meTwice requested a refund a few times, and finally they sent me a refund after asking separate occasions

We sincerely apologize for the confusion regarding this customer's course. We apologize that this course did not work out for the customer or the area that he resides in. We have refunded the purchase in full, and we apologize for any inconvenience that this has caused the
customerPlease allow 7-business days for the refund to reflect in the customers account. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We
sincerely apologize for the confusion regarding this customer's order
After reviewing the customer's account, we can see that there was a monthly membership presentThat membership was canceled on 5/9/and the customer received a refund of $for both the membership charge and the Firekable purchaseRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

I have been a good customer of Survival Life for quite some time now, but now I must give a negative report, it started months ago when I ordered my Universal Handcuff Keyes, it took over months to receive it by mailJust recently I order a Stinger Spy Pen in late September and waited til November and still did not receive itWhen I called customer service on November 10th the representative claimed that the order was completely cancelled, I was very upset because I was leaving to Chicago in December and it was not going to be a very good part of Chicago that was the purpose for me ordering it three months in advance!I placed a new order for it on November 10th and still to this day December 12th I have not seen itWhen I called again to customer service they said it is in "Transit"? I asked to speak with someone in charge and they could not dispatch me to anybody who would take responsibility for my orderThey claim they do not have a corporate number for me to voice my dissatisfaction with Survival Life, as of today I will tell my friends to NEVER order anything from Survival Life and to seek out other companies that sell these types of survival items that have a faster turn around for merchandiseI hope Joe or Ron see this and know that their company sucks big time and need to clean up their act on these delivery issues! I sill want my Stinger Spy Pen and it will be the VERY LAST item I will order from them!

We are so so sorry for the confusion regarding this customer's concern.Customer ordered an everystike match on January 3rd, 2015, our estimated time for delivery is 15-Business Days (not including weekends or any holidays) and the customer has not receive it yetCustomer emailed our
support team email and keep getting the same automated message back.We sincerely apologize for the inconvenience that we have causedWe will refund the money for the everystike and process reshipment which is free of charge.We have the 100% satisfaction guaranteed policy and will work harder in the future to make sure every customer needs our met

I have contacted Survival Life about getting a refund for the subscription I never signed up for and I am still getting charged

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Based on the way this company has handled this whole order transaction, and they don't show a date of response, how am I to know the exact date that I can expect the credit back to my cardThis is why I'm rejecting their responseI'll be glad to inform all concerned, when I actually see the credit applied back to my card.*** ***

We sincerely apologize for the confusion regarding
this customer's order
After reviewing the customer's account, we can see that there was a monthly membership on the accountAs of today we have canceled the membership for the customer and we have refunded the membership charge of $as well as the $charge that was placed on the same dayLastly as an apology for this inconvenience we have also refunded the customer for the Hoffman Richter knife purchase that was placed on 1/15/16, for the amount of $In total the customer will receive a total refund of $34.85. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Love survival life, lots of hidden selling parephanelia but you have to X out of the offersI have received all my productsOnly one thing came damaged and they refunded and replaced immediatelyLove them!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

We sincerely apologize for the confusion regarding
this customer's order
After reviewing the customer's account, we can see that there was a membership on the account, as of 1/14/the membership has been canceledThe customer was also refunded for all three purchases the customer has made with usThe total refunded amount is $Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's
order
After reviewing the customer's account, we can see that the customer did still have a membership on their accountDue to this we have refunded the customer for all purchases that they have made with usThe total refund the customer will be receiving is $Refunds can take 3-business days to process fully back to the customer’s accountI have also canceled the customer membership and they no longer have to worry about being charged for anything else. We apologize for any inconvenience that this may have caused the customer Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We are so so sorry for the confusion regarding this customers concern.The customer purchased the item Jan5, and was being charged for $and $The Customer was trying to give us a call and emailed support JAN 13TH, to check the status of the order that the customer hasn't
received the item yet.We sincerely apologize for what happened on the orderThe account has now been refunded in full of $and we will process reshipment free of charge for the product to business days.We have a 100% satisfaction guaranteed harder and will work harder in the future to make sure every customers need are met