Survival Life

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 2/7/We also refunded the membership charge of $on 2/7/as wellLastly as an apology for this inconvenience we have also refunded the customer for the Mini Hybeam Flashlight purchase that was placed on 1/31/16, for the amount of $as requestedThe customer should still receive those flashlights in the mail as wellIn total the customer will receive a total refund of $Refunds can take 3-business days to process fully back to the customer’s accountAlso, the customer should receive their items in 7-business days not including weekends or HolidaysIf the customer does not receive them within that time frame please have the customer contact us so that we can reship them back out to the customerWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I do apologize for the miscommunication regarding this customer's ordersAfter reviewing the customer’s account, it looks as though the order was refunded and cancelled on 08/11/ This order was placed through one of our third party vendors known as Click Bank Refunds can take 5-business daysThe refund will post under the name Click BankWe do apologize for any inconvenience that this has caused the customer We have also added the link to Click Bank below where the customer can contact to verify that the refund has been processed completelyThank you and have a great day! [redacted] We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

I do apologize for the miscommunication regarding this customer membershipAfter reviewing the customer’s account, it looks as though the membership was refunded and cancelled for the two most recent charges This order was placed through one of our third party vendor known as Click Bank Refunds can take 5-business daysThe refund will post under the name Click BankWe do apologize for any inconvenience that this has caused the customer We have also added the link to Click Bank below where the customer can contact to receive the rest of the refunds as we are only able to refund days back on our side, however ClickBank can refund the remainder of the chargesThank you and have a great day! https://www.clkbank.com/clkbank.htm We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

It is now December 9, I have yet to receive products I ordered from Survivallfe.com located in Austin, Texas All of my calls to them go to voice mail They never answer their phone Email responses come from various people who give contradictory information At one point the say that the items were shipped Then the say they made a mistake and promise to deliver but never have DO NOT TRUST Survival Life to keep their promises They are either crooks or the most disorganized organization I have the misfortune to deal with.......or both

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the customers refund was processed on 08/22/ Refunds can take 3-business days to process fully back to the customer’s account, but it can happen sooner depending on the speed of the bank the customer uses.We apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

I do apologize for the miscommunication regarding this customer's order.After reviewing the customer’s account, it looks as though product that was purchased is on back order, and will ship out early next week For the inconvenience, I have refunded the order in full Refunds can take 5-business days We do apologize for any inconvenience that this has caused the customer The customer will still receive the items and they will be sent as soon as they are back in stock Thank you and have a great day!We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

You just lost ANOTHER costumer, I'm not surprised though looking at your reviewsI ordered something for $and they snuck on a $item that I did not even want nor would have paid that much for! When I tried to get the item removed and my money refund they gave me the run around, oh its being processed, then they shipped it trying to force me to pay, now I have to send it back THEN I will get my refund! Seriously, what kind of scam is this, your the lowest of the low feeding off people trying to prepare and you scam them! I'm going to share how this company is all over social mediaStop by in or looking at anything survival life they are hacks and scammers!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am very pleased with the quick response and will contact Revdex.com as soon as I receive the refund Best Regards and a Merry Christmas, [redacted]

I signed up to get a free watch for $5,which I NEVER RECIEVED BY THE WAY! Looking at my bank statement, you people have been charging me bucks a month for literally NOTHINGI'm going to report your company for fraud, since I see you are screwing many, many other people in the same wayI'll be calling your number tomorrow, and somebody better make this right

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a monthly membership on the customers account, that membership was canceled on 3/15/The customer was also refunded the three months of the membership at that time also totaling $From our records the membership itself was not created until 12/14/which is why there were only three months available to refund Refunds can usually take 3-business days to process fully back to the customer’s account, but since the customer is stating that they have never received it they will need to contact their bank for further informationWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Complaint: [redacted] I am rejecting this response because: I also asked for the mailing address to mail my application with no response? Regards, [redacted]

I do apologize for any inconvenience this has caused youI looked into your issue and it looks like we have already refunded the purchase for the Credit Card Knives on 12/31/The amount that we refunded was $Please let us know if there is anything else we can assist you with and again I am truly sorry for this inconvenience

Hello,We are so sorry for all the confusion with this customer accountThe account should have been canceled when the customer requested it on December 8th, and charges would have ended at that pointThe situation has now been resolved by one of our customer support representatives over the phoneThe membership has been canceled and the charge has been refunded for the January 8th, charge on January 12th, We do honor a no questions asked, no hassle cancellation of any membership and will work harder to ensure that every customers cancellation request is responded to promptly

We sincerely apologize for the confusion regarding this customer's orderWe are so sorry that the customer did not receive their order within the estimated time frameWe advise the customer to please wait within the 12-business days, which does not include weekends or holidays, however due to a high demand for this product there was a delayWe apologize for the inconvenience that this has caused the customerWe have refunded that charges that added up to $ We are unable to refund the amount of $due to the fact that the customer was not charged that amount as it was set to be billed days laterPlease allow 7-business days for the refund to reflect back into the customer account Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

I somehow sign up for a membership and can't seem to get ahold of anyone to cancel my Members ship wrote emails stay on hold forever!!!

Hi, This customer has already been issued a refund some time ago - and will not be billed any further billingsSee attached screen shot of the refund in fullThank you!

On a recent email Surivial Life offered for sale a girandoni air rifle, I ordered one and the product received was a chinese made brand rifleThe company was prompt (days) in issuing a return label but the local UPS store will not accept the rifle for shipment and I have to drive miles to return the rifle BEWARE

We have called the number provided but we were not able to get into contact with the customer, however please feel free to call us direct with any questions [redacted] or email us at [redacted] moving forward, we have refunded the customer in full as offered Unfortunately as we do ship hundreds and thousands of products each day, sometimes there are errors, and even errors with the post office, or unseen errors that can be as small as typo's in shipping addressesIf for any reason a customer does not receive their order we are always more than happy to offer a refund Transaction ID for $refund: [redacted] Original Order ID: [redacted] Refund Date: 11/07/ It can take from 3-business days to receive a refund depending on how quickly the bank is able to process itWe apologize for any inconvenience that this might have caused and are always happy to help, if you do still receive your original order as a delay or the reshipped order, please feel free to keep as our gift to you for the inconvenience