Survival Life

This customer has been refunded in full. Thank you,

Hello, We've researched into the customers complaint and decided to issue a full refund for the amount of We deeply apologize for the inconvenienceThe customer was sent an e mail regarding the resolved issueTransaction ID= [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am writing this note to say that this complaint has now been resolved to my satisfaction Thank you so much for your assistance and quick actionThank YouSincerely, [redacted] ***

Complaint: ***
I am rejecting this response because:While the email response from the business states that the product will be shipped in 7-days I also note that this complaint may be closed in days if I do not respondWhat I would like to do is keep the case open for days or until I receive product before then and then follow up with the Revdex.com and make sure the issue is resolvedPlease advise how best to proceed
Regards,*** ***

I ordered a case of canned meat through Survival Life on January 15, It was slated for delivery between and days from the order date I never received the product as of February 15, 2016; days laterI called and spoke to different people ( I was disconnected after each person and had to call back each time for a total of calls), of which were supervisors, and was told that my order was lost by DHL, that it was still awaiting fulfillment, that it hadn't been ordered at all, and a refund was being issued I spent $and have received nothingHorrible customer service Save yourself the hassle and trouble!

We received the above complaint ID and have refunded the customers moneyWe are a subscription based service and the $is the monthly feeThis is explained in multiple areas of the subscription process
Any questions please advise
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Best regards,
*** ***

Customer was refunded on 10/23/for $We attempted to call the customer but was not able to get through so we left a voicemail and also sent him an emailI apologize for any inconvenienceWe are also calling him back again today to try and get into contact with him

Complaint: ***
I am rejecting this response because: I never signed up for a subscription to anything As stated in my previous write up I purchased knifes This is exactly why I requested a refund Which I conveniently got a rude call today to tell me "we refunded your money sir" I never signed up for any subscription I want to be removed from any subscription or whatever you used my credit card info to sign me up for I do not expect to see any future charges from this company or to be contact again by your company I hope that you dont dupe others into falling for this scam but researching your company on the internet I see you have been at this a while
Regards,
*** ***

I have ordered items from Survival life, and on all orders, I had to call to find out the status of my order after the allotted business days had expired Each time I receive the same story about how there was a "delay" and that now instead of 7-business days it will be 15-business days Think this company should be investigated for deceptive advertising This last time, I simply canceled my orderWhen I asked why they did not send me an email notification that my order was delayed, the response was that they just found out, yesterday and the emails were going out today to notify customersI think this company should be investigated by the Texas Attorney General's office for deceptive advertising

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that there was an issue with the customers shipmentWe have submitted a reshipment for the customers order and they will receive the reshipment in 7-business
days. Unfortunately, the order’s shipping time did take a little longer than expected, and for this error we have refunded the customer’s full purchase price of $9.90. Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

We sincerely apologize for the confusion regarding this customer's order. We are so sorry that the customer did not receive their order within the estimated time frameWe advise the customer to please wait within the 12-business days, which does not include weekends or holidays,
however there was a high demand for this productWe apologize for the inconvenience that this has caused the customerWe have refunded all orders on this account. Please allow 7-business days for the refund to reflect back into the customer account. Below is the tracking information for this order: www.ups.com *** We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order
Unfortunately, the bow is currently on back order which is why we refunded the customer at this timeWe wanted to provide a more immediate response to the customers issueOnce our next shipment comes in we would be happy to send the customer this product. We apologize for any inconvenience that this may have caused the customerThank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's
order.After reviewing the customer’s account, we can see that he was
charged for $for shipping for the Everstryke MatchesOrders can take
12-business days to receive and we apologize that the customer did
not
receive their order. We have refunded the total charge of $
Unfortunenatly we are unable to refund anything further than what was charged
by usWe have also reshipped matches out to the customer Refunds can take 3-business
days to process back to the customers account. Please let us know if
there are any further questions. Thank you and have a great day! We have a 100% satisfaction guaranteed policy
and will work harder in the future to make sure every customers needs are
met

We sincerely apologize for the confusion regarding this customer's
issue
After reviewing the customer's account, we can see that the customer was still active on our email list but as of today we have removed the customers information from our systemThis will cease all emails sent to him as we do not share our customers information. We apologize for any inconvenience that this may have caused the customer Thank you and have a great day!
We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order
id="docs-internal-guid-0f46bcd9-6910-ce50-d839-7e005d1c1a99"> After reviewing the customer's account, we can see that there was a membership that started on 4/20/We have refunded all membership fees back to the customers account, canceling the membership in the processThe refunded amount that the customer will receive is for $and they should receive the refunds in 3-business days. I would like to apologize for the frustration caused from our end and would like to assure the customer that no other membership fees will be deducted from their accountAgain, we apologize for any inconvenience that this may have caused
Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the futureThank you and have a great day!

We sincerely apologize for the confusion regarding this customer's order
id="docs-internal-guid-c715b5d4-0302-5db9-8dd5-13850a100cfd"> We did refund the charge per their request today and I would like to apologize for the frustration caused from our endFurthermore, I would like to assure the customer that they will be receiving this refund within 3-business days, possibly sooner depending on the speed of their bankAgain, we apologize for any inconvenience that this may have caused
Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the futureThank you and have a great day!

This business offered a "free" productI ordered it and was charged shipping, which I wasn't expecting, but was ok withMy Paypal account was charged not only 4.95, but also an additional $for a "website subscription," which I did not authorize

We are sorry that this customer is unhappy with their transactionWe have processed a full refundI have also contacted the customer directlyIt seems that they are happy with the end result

We sincerely apologize for the confusion regarding this customer's order. We apologize that the customer did not receive their order within the estimated time frameNormally we advise the customer to please wait within the 5-business days, which does not include weekends or holidays
We apologize for the inconvenience that this has caused the customer. Please allow 3-business days for the refund to reflect back into the customer account. Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met