Synchrony Bank (Formerly GE Capital Retail Bank)

1 late payment and they closed my acct. CSR's couldn't give me any information why.

I HAD several store cards thru synchrony, paid them off and closed them all.

after 7 yrs with no issues (when they were GE had these accts)

SYNCHRONY WILL JACK YOUR CREDIT SCORE IN A MINUTE!
AVOID THEM LIKE THE PLAGUE!

Synchrony bank will cause you much aggravation with there credit card accounts.
Example: I have a balance that has deferred interest promotion, I make an online payment then immediately call them and request that the payment I just made be allocated to specific promotional balance, that is different than Synchronys default method for allocating payments received.
So after making my request, the customer service person confirms my request.
Only to get the statement and see that they ignored my request & allocated my payment differently than what I requested.
They don't want to allocate your payments to a promotional balance that has an expiring date coming due. They want to slam you with that 29.9% deferred interest that has been accruing. Now mind you, this happens with regularity. When I receive & review my statement, I then have to call them to get it straightened out. And what really pisses me off is that they play stupid each and every time I call.
Beware:

My experience with Synchrony Bank has been nothing but amazing. I noticed on my statement that I was being charged 29.9% interest because I didn't pay the full balance by the end of the no interest promotion. I quickly called Synchrony and spoke to an account manager by the name of Leah. She looked and saw I made my payments on time and within 30 days of the promotion expiring, so she went ahead and credited all the interest back to me. She went above and beyond my expectations. I will continue to use Synchrony for life. Thank you for actually caring about your customers.

I just purchase a motorcycle with synchrony bank . I wanted to set up automatic payment and it was a hassleI . Got a bill in the mail when to call the time says Monday to Friday from 8 a.m. to 8 p.m. when I call no one answers and the phone hangs up you have to put account number in 3 times to get customer service.customer services is rude. and their payment method is weird and expensive

I cannot understand all the negative reviews, as I have nothing but good things to say about the ease of openning an account, the customer service and of course, the interest rates.

I've set up several transfer banks and enacted transfers flawlessly.
When I've called customer services, my questions were answered immediately and quickly.

Whatever you do, DO NOT apply for this card!!! The interest rate is high and NON negotiable, despite good payment history and good credit! I called to see if I could lower my payment because it keeps increasing every month and they told me that is not an option! I pay, I pay on time, I try to keep my credit in good standing and all I get is punished further!! What about the people that don't pay their card?? Are we paying for their mistakes?? If I had known how ignorant and unprofessional their customer service was, I would have never called in the first place!

I used to have Master Card through this bank (from Sam's Club). Without informing me, they suspended my card due to non payment. Never received any letter from them about payment. I did explained to them but it does not make difference. Stay away of this bank if you are decent customer, they treat you as you stall money from them. Paid my balance in full and cancelled $12000 credit limit credit card. Will deal with more civilized bank institution.

So, my wife and I already have two accounts with Synchrony, Sam's Club, and Ashley's Furniture.

Both have no missed payments, no problems, all in great standing.

I personally have below average credit. I have been building my credit however the past few years, and all my new stuff is up to date. Showing great improvements.

I tried to apply for an Amazon Store Card, and got denied immediately, after reading everywhere that people have gotten approved with scores less than mine. I also have a decently high income.

So I called their customer service, as some people recommended to talk to their credit reconsideration line. I verified all my information, to a very rude agent, and trying to explain to him my income, my credit situations, etc.

Nope, he just robotically said "You'll get a letter in the mail in 7 to 10 business days to explain why you were denied".

Once my other stuff with them is paid off, I'm just never going to use them anymore. They will sit dormant.

Why can't these kinds of places play fair? Do not even try to deal with this bank unless you are perfect.

This financial Bank is hardble to understand because it's now over sea in India. I've have talk to them twice about an my mother to let them understand who helper her with the bill. This is a HHgregg account,,,,we will not be shopping there anymore because of who they are using for there credit lines. GE Capital change there name but they also moved this company out of this Countr,,,,It is very hard to understand them over the phone. It's not great place to do business any more.

PLEASE DO NOT EVER USE THIS FINANCIAL INSTITUTION!!! We financed a bed from SLEEP TRAIN--biggest mistake ever. I have spoken with a representative every month for 3 months running, and every one of them has a different story. This is not a misunderstanding--this is exactly what they just told me on the phone: I have been charged late fees every month for 3 months for making a payment TOO EARLY!!! I scheduled payments online for 4 months online since we would be out of town, and since I scheduled the first one too early, every subsequent payment was considered late because they say I skipped a payment --the one I made too early. They count the too-early one as an extra payment. OMG!!! So now, a supposed no-interest offer has cost us $119 in late fees--which they will not waive (and don't use the term "waive" with them--you have to say reversed. They act like they have no idea what you mean by asking for a fee to be "waived.") I have not missed a payment ever--simply made what they consider to be an extra payment and am being charged late fees every month. In the calls I made to the company three months in a row, I asked the rep just to give me the amount of money to pay to make things right, any amount that would keep me from getting late fees any more. I made payments AND extra payments (not counting the too-early one), amounts calculated by the "customer service" rep, and STILL late fees every month. I am going to take out a loan from my credit union and pay the interest on it to get out from under this company's unethical, illogical thumb. STAY AWAY from these folks. Paying interest will be cheaper than paying their trumped up fees.

Worst bank I have ever dealt with. Had fraudulent use ($1800.00 to Ticketmaster who I have no account with) on my credit card issued by them and opened a fraud investigation. Received a letter 2 weeks later saying the investigation was closed and no fraud was detected. Got my credit monitoring service involved and with them making and monitoring the call Synchrony now says they made a mistake and would credit the fraudulent purchase. Received a new card and called them to inform them of travel plans to Florida. On the way there they put a hold on my card without so much as a call to verify purchases. Stay away from this business. Worst customer service ever!!!!

I do not know who is running this company because he is a fool and the worst fool ever, where did he get his business degree. This fool is losing money for every companies they collect for, he must be working for the competition. I have been with JCPenny for decades and all of sudden I received a letter cancelling my account and just yesterday I received one from HHGREGG lowering my credit limit and that is only because I still have balance left.
I am looking into a lawsuit. If anyone is interested in coming together to fight this company SYNCHRONY BANK. I can be reached at [redacted] XXXXX

Synchrony Bank's customer service is awful. I waited on hold for 30min to talk to a representative after my bank account was charged twice within the same month. The representative could not refund their mistake within a timely manner and could only send a check in 2-3 weeks, which would have been around the time that the next payment would be due. I then spoke with a manager and they said the same thing without any care or acknowledgment of the company's mistake. I've since cancelled my card and will never open another with this company.

I just received my statement ( formerly Chase BP) to synchrony. Informing me that my interest rate has gone up to 26.99% , which is a DOUBLE Digit increase from what it has been for 15 years with Chase & that the "balance transfer" option has been removed from my account. Called customer service could barely understand ( awful English speaking). I was told it is due to the "conversion". WTH does that mean?

Synchrony Financial

Had 2 accounts with them in the past, paid all accounts on time, paid both accounts off in their entirety and both accounts were closed. Attempted to purchase some furniture for $10,000 last night and we were denied on our credit application. After spending an hour navIgating their website and automated phone system, I finally spoke to a person today. When asked why we were denied their operator, with a very thick Indian accent, finally tells me that she cannot tell me why we were denied and that we will need to wait for a letter. REALLY,!!!!! It takes less than 5 minutes to deny us credit, but I have to wait 7 to 10 days to find out why? My wife and I have worked VERY hard to build our credit, we both have credit scores in excess of 760. And this is how we are treated! We get the run around from their stupid, Ill designed website AND their worthless phone support! Don't worry, I paid cash. Never will I do business with them again!

Watch out for shifting statement dates. When you schedule your payment to post on the day the statement comes out, they like to hold the statement back a day - and then they tell you that you have to make ANOTHER payment - even though you already made one. Total garbage customer service, attitude and horrible phone manners pretty much tell you you're out of luck.

Basically, you get PENALIZED for making your payment ON time, and penalized for being late. Utterly ridiculous.

All I can say is horrible!!! The are typical of any financing company, poor customer service once you sign the dotted line. I have called multiple times to determine where I can use their financing options and have received 3 different answers. The comical part is, every answer contradicts their website answers. Pretty sad when they can even tell you where you can use their product.

I would advise Synchrony to develop a better training program for customer service reps and allow more transparency into their operations.

All in all, I would not use their service again.

I received a card from the Gap, which was GE Capital, but now has changed their name to Synchrony Bank. I have not missed a payment, but I have been late a couple of times, however I still paid my bill and late charges. Well this month I paid $500 on my acct and a few days later they decided to lower my credit limit leaving me a $41 credit limit. I called to ask why they said that I will receive a letter in the mail, because they can not tell me why. Just like I pay them I pay all my other bills. I needed this card to have a high balance because I go from state to state between school and taking care of my sick mother and grandmother. Now I am stuck because that money I paid I was depending on for gas to travel back and forth. I wouldn't recommend them to anyone.

Synchrony Bank is a joke. They are deceitful as well as becoming a monopoly. The issue, well, it pertains to credit limit decreases and Synchrony closing credit card accounts without notification. Granted my credit is not by any means perfect, every single card I have has never been late on a payment, never. Regardless of never being late on any payments, this corrupt company decides to decrease and close my accounts. This is a warning to everyone who is trying to rebuild their credit or even looking for a better credit card, research the bank who holds the credit card prior to applying because you will get burned by Synchrony in the end. Now I am working on paying all of the cards managed by Synchrony bank and closing them out as to never get any credit card through them. I would rather pay cash then let some dishonest and deceitful company make rash decisions which in the end does negatively effect your credit.

I have several cards under Synchrony Bank and am consider cancelling all cards. I paid off one card on my paypal credit card and the day I paid it off they took my credit down from 200 To 100. I paid my Sams credit card on time and its on a automatic payment. They charged my account on the 10th of January and again on the 12th of January. The received the payment on the 10th and caused my account to go into overdraft on the 12th. I called and they told me I authorized the 2nd payment. I DID NOT. They penalized me for the overdraft and closed my account for no reason. I paid on my Walmart card on the due date in Nov and they tacked a late charge on the same day. I had to call to correct that and make the payment in the store. I hate this bank and do not like they way they do business. No wonder you have 176 complaints.