T-Mobile Usa Inc

September 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 3, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** and that he has designated *** *** as an authorized user of the accountT-Mobile regrets any difficulties Mr*** has experienced regarding the Limited Warranty exchange that was filed on August 29, Please note that by purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records indicate that on August 30, 2016, Mr***’s in-store exchange was cancelled as it failed to meet the second inspectionPlease note that although Sales associates perform a device condition check a second inspection is completedIf the device is found to have damage, then the exchange will be cancelled which was the case for Mr***At that time it was recommended that a he file a claim with Assurant, which would require Mr*** to remit payment for the deductible of $for the LG GdevicePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationIn an effort to amicably resolve this matter T-Mobile has applied a credit of $equal to the deductible paid through AssurantMr***’s account reflects a credit balance of $T-Mobile has confirmed with Mr*** this was a satisfactory resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

May 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated April 20, 2017, regarding the above-referenced file number
T-Mobile regrets any inconvenience to Mr*** regarding his deviceIt is important to note that Mr*** was provided with the Mobile Device Unlock code for his Samsung Galaxy Sdevice, on April 25, Upon entering this code, the device should have indicate that the network unlock was successful
However, on May 1, 2017, Mr*** reported the Mobile Device Unlock was unsuccessfulT-Mobile has reviewed and has verified that the original code provided was correctAs the Mobile Device Unlock was confirmed to be correct for the device but the device remained locked, Mr*** was advised that he would need to contact the device manufacturer, Samsung, directly at 1-888-987-for further assistanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

Complaint: ***
I am rejecting this response because:The issue is not whether there is an Olivia at TMobile or not, perhaps I got that wrong along the way as I did not know whether the written response was the same person that had called me a couple of timesI have not been contacted by Lois at TMobile following my last responseI am not fishing for compensation for a month old used device, the newest tacticI am asking TMobile to right something that apparently went wrong, somewhere along the way.The issue is, once again, the following: According to SAMSUNG (anyone can call and confirm the expiration date), the warranty expired about weeks after I purchased the device from TMobileTMobile has no evidence or documentation to the contrary, despite Lois' best attempts to convince me otherwise, other than the purchasing agreement with TMobile (hardly evidence that it was new)Secondly, not only did SAMSUNG indicate this, but TMobile's own device recognition system online did the same, identified the phone as Certified Pre-ownedFirst, Lois attempted to indicate I changed their system, then she indicated the system was fixed and it did not show this anymore, and most recently, when it had not gone away and still showed Certified Pre-owned, that engineering was working on fixing this issueThese very simple and straightforward facts speak for themselves, whether TMobile is willing to accept this and the narrative goes away online at Revdex.com OR whether TMobile does not, and it stays online at Revdex.com for perpetuity for everyone to read - perhaps better for consumers in the end as they have access to this information
Sincerely,
*** ***

March 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 19, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experienced regarding her T-Mobile accountT-Mobile previously ran a promotion where customers who traa smartphone and sign up for JUMP! On Demand (“JOD”) with an iPhone or iPhone Plus would receive a $monthly bill credit, which reduces their monthly lease payment to $for the iPhone or $for the iPhone PlusAny phone with an Android, iOS, Windows, or Blackberry operating system and passes the three-point inspection would qualify as a trade-inMs*** activated service on August 10, 2015, and tradtwo phones: an LG KEfrom *** and a Samsung SCH-Rfrom MetroPCSThe phones did not meet the requirements for the iPhone promotional offer; however, Ms*** was offered T-Mobile’s Carrier Freedom promotion in which customers that switch to our service and traa device can be reimbursed up to $per line based on the early termination fee on the final billMs*** participated in our JOD for an Apple iPhone PlusMs*** was not asked to make an upfront payment; however, she agreed to monthly lease charges of $On December 15, 2015, a prepaid card in the amount of $was mailed, which consisted of $for each line of service Ms*** ported over form her previous carrierNo additional credits were applied to the account since Ms*** only qualified for the Carrier Freedom and not the JOD iPhone promoMs*** contacted T-Mobile on January 14, 2016, about the $iPhone Plus she states she saw at the storeMs*** was advised there was no such promo but there was a similar promo available and they would follow up with her on Tuesday, January 19, T-Mobile records indicate an attempt was made to contact Ms*** on January 19, 2016, by the same representative and a voicemail was left advising they have not received any information and that she would follow up with her the following week on January 24, On January 24, 2016, the representative spoke to Ms*** advised her that credits have not been applied and her concern was still under investigation and someone would follow up with her next weekMs*** was contacted on February 3, 2016, and advised the details of the promotionMs*** was advised that a $account credit would be applied to reduce the monthly lease payment of $to $for the iPhone PlusAfter the investigation it was determined that Ms*** did not qualify for the promotion because an eligible tradevice was not received at the time of activationThus, credit would not be applied to the account as Ms*** did not qualify for the JOD promotionMs*** was contacted on February 25, 2016, and given the same information that was provided on January 24, Ms*** was advised that neither of the devices she tradhad an Android, iOS, Windows, or Blackberry operating systemNevertheless, in an effort to amicably resolve the matter and as a gesture of goodwill, Ms*** was offered a one-time credit in the amount of $which would be equivalent to one-half of the total credit that she would have received for the iPhone promotionMs*** accepted the offer and had no further concernsThe account reflects a balance of $which is due by March 3,This balance consists of monthly service and equipment chargesBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRobert R*** Executive Response

June 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence
dated May 31, 2016, regarding Mr*** letter to your officePlease be advised that we have made several attempts to contact Mr***; however our attempts remain unsuccessfulAs such, T-Mobile will make every effort to address Mr*** concerns within this letterT-Mobile regrets any inconvenience Mr*** may have experienced in receiving any T-Mobile marketing communications via mail or otherwisePlease be advised, Mr*** may fill out an “opt-out” form by visiting www.tmobile.com and selecting “Privacy & Security Resources” at the bottom of the page, then selecting “Your Privacy Choices,” then “opt-out form.” Once the form has been completed and submitted online we ask that Mr*** please allow up to ten business days for us to fulfill his requestBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.*** Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

March 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: Richard L*** Your File No***
T-Mobile Account No
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 26, 2018, regarding the above-referenced account
T-Mobile sincerely regrets any continued concerns Mr*** has experiencedAs detailed in our letter to your office dated February 23, 2018, Mr*** purchased a JBL Xtreme Speaker on May 19, 2017, using our Equipment Installment Plan (“EIP”) for mobile number ending with monthly installments of $As further detailed in said letter to your office, the Change of Responsibility (“COR”) for his mobile number ending was not completedAs such, the JBL Xtreme Speaker was not transferred to the new account holder
Mr*** selected our T-Mobile ONE rate plan for per month after AutoPay discountOur T-Mobile ONE rate plan included unlimited talk, text and LTE data, as well as unlimited Smartphone Mobile Hotspot (“SMHS”) at 3G speeds of up to kbpsFollowing a conversation with our Customer Care on February 16, 2018, T-Mobile learned that Mr***’s desired usage of the SMHS feature was to stream video at high qualityAs such, T-Mobile offered Mr*** our ONE Plus feature for $per month to better fit his needs, which provided GB of SMHS at LTE speeds per month, with unlimited SMHS at 3G speeds thereafterMr*** subscribed to the feature at that time
After speaking with Mr*** on February 27, 2018, T-Mobile advised Mr*** to change the setting of his streaming services to standard definition should he choose to use the included 3G SMHS feature with no additional costAs of the date of this letter, Mr***’s mobile number ending remains subscribed to the ONE Plus feature and the EIP associated with the JBL Speaker remains active on his accountMr*** can expect his estimated monthly recurring service charges to be $per month inclusive of taxes, fees, equipment and accessory EIP’s, and applicable AutoPay discountsT-Mobile regrets any inconvenience to Mr***, and we appreciate the opportunity to address his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext341-
Very truly yours,
T-MOBILE USA, INC
Ronnie A*** Executive Response

July 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns Ms*** has experienced regarding her visits at the retail store and with her equipmentPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location
T-Mobile records reflect that Ms*** purchased an Apple iPhone 6S 64GB on April 20, 2016, on mobile number ending in By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceUpon review of Ms***’s account, this warranty has been extended as she subscribes to the optional Premium Handset Protection feature, providing an extended warranty for the device with her subscription so long as the device does not have physical or liquid damageMs*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
Pursuant to T-Mobile’s Handset Exchange Program, customers are not able to take the replacement device without leaving the non-working device in the storeThe sales associate at the store will provide personal assistance for setting up a customer’s device and transferring data from their old deviceThis is done to ensure no surprise fees since the device condition checks are performed in-store, and avoids worries about mailing back their non-working deviceT-Mobile records confirm that Ms*** completed the handset exchange on July 9, 2017, at the T-Mobile retail store
In an effort to amicably resolve the matter, and as a courtesy to Ms***, on July 19, 2017, T-Mobile applied a one-time credit in the amount of $150.00, which represents the amount requestedMs***’s account remains active with a credit balance of $T-Mobile regrets any inconvenience to Ms***, and we appreciate her business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F* Executive Response

Complaint: ***
I am rejecting this response because: AT-mobile failed to mention that the original phone was replaced om March by their warranty exchange programThis phone was a refurbished piece of junk and did not workThis phone is, and was, my elderly mothers, to have her go back to T-Mobile six times to get a working phone and get used junk is unacceptableShe was taken advantage of because of her ageI bought her a new phone months ago and to keep getting used crap is unacceptableI reject this response
Sincerely,
*** ***

January 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 20, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experiencedT-Mobile records indicate that on November 25, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEdge on his mobile number ending in ***Accordingly, Mr*** was asked to remit a down payment in the amount of $and agree to a series of 24-monthly installments in the amount of $Mr*** is referring to our Samsung & LG Black Friday offer where customers from November 24, 2016, through November 27, 2016, who have T-Mobile one or a qualifying Simple Choice Unlimited with unlimited data traa qualifying fully owned Apple, Samsung, or LG phone from any carrier could get the Samsung Galaxy S7, Samsung Galaxy SEdge, or LG Vfor freeOur records further indicate that Mr*** is subscribed to a qualifying rate plan and he did traa Samsung Galaxy Sat our T-Mobile retail storeIt is important to note that Mr*** chose a Samsung Galaxy SEdge and because of his traof a Samsung Galaxy S5, he was eligible for a Samsung Galaxy SEdge for $Regretfully, when Mr***’s handset order was placed, his trawas not applied to the original order and therefore has not received his monthly promotional EIP creditsHowever, in an effort to amicably resolve this matter, on January 26, 2017, T-Mobile applied a courtesy credit of $to Mr***’s account for his trade-inIn addition, T-Mobile closed Mr***’s remaining EIP balance on his Samsung Galaxy SEdge in the amount of $and he will no longer have monthly EIP chargesAs of January 26, 2017, Mr***’s account balance reflects a credit balance of $T-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

September 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 1, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** has experienced regarding her Change of Responsibility concernsWe appreciate the opportunity to respond to this matterT-Mobile records indicate that on February 13, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Alcatel OneTouch Pop tablet and an Apple iPhone 64GB handset for use on her line ending ***EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsPlease note that Ms*** was not required to remit a down payment for her aforementioned tablet, however she agreed to a series of installments in the amount of $It should be noted that Ms*** was asked to remit a $down payment for her Apple iPhone handset, and agreed to a series of installments in the amount of $All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchaseAlthough this month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balancePlease note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP paymentsPlease be advised that should services be cancelled prior to the terms of the EIP being satisfied, any remaining installment plan balance will accelerate and become due in fullT-Mobile records further indicate that on January 21, 2016, Ms*** participated in our EIP offering with the purchase of an Apple iPhone 6S Plus 64GB handset for use on line ending Please note that Ms*** was asked to remit a down payment of $and she agreed to a series of installments in the amount of $Please be advised that a Change of Responsibility (COR) is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountUpon requesting a COR, Ms*** was advised that she would be responsible for locating the new customer and that the new customer must contact T-Mobile within days, qualify for credit, and agree to the Terms and Conditions of service before the transfer could be completedOur records reflect that on May 23, 2016, Ms*** was contacted by Customer Care pertaining to a COR request from a potentially new Account HolderOur records indicate that during that conversation, Ms*** approved the migration of mobile number ending *** to a new customerUpon further review of this COR, our records reflect that mobile number ending *** was transferred to a new account on May 23, Our records also indicate that the associated EIP as described above was queued to transfer to the new account holderPlease note that for an Equipment Installment plan to transfer by way of COR, the new account holder must affirmatively accept the transfer via acceptance of an EIP transfer emailPlease note that our records do not indicate that the new account holder took action with the aforementioned EIP transfer email and as such the transfer expired, resulting in the EIP remaining on Ms***’s accountT-Mobile records reflect that on June 23, 2016, Ms*** cancelled her mobile number ending *** when she ported it to another service providerPursuant to T-Mobile policy, customers who cancel their service mid-cycle may be charged through the end of their current bill cyclePlease note that Ms***’s billing cycle runs from the 14th of one month to the 13th of the followingAccordingly, Ms*** was charged through July 13, T-Mobile records confirm that Ms***’s billing statement dated July 13, 2016, carried a total balance as $Please note that $was considered past dueMs*** was assessed $in current statement charges for monthly access, EIP, and applicable taxes and fees for service between July 14, 2016, and August 13, 2016, for her tablet line ending Please note that Ms***’s past due amount was immediately due, and her current statement charges were due in full by August 6, Please be advised that between July 16, 2016, and July 29, 2016, Ms*** remitted a $payment and received $in credit on her accountAccordingly on July 29, 2016, Ms***’s account balance was updated to reflect that $was past due, and $remained due by August 6, T-Mobile records indicate that on July 27, 2016, Ms*** contacted Customer Care regarding her tablet line ending 1649, and requested that it be cancelledPursuant to her request, Customer Care cancelled the final line on Ms***’s accountIt should be noted that as the terms of Ms***’s EIP’s had not been met, their remaining balances were accelerated and were scheduled to impact her August billing statementT-Mobile records do not indicate that Ms*** remitted payment toward her July billing statement by its respective due date to satisfy its total amount owedAs such, on August 7, 2016, Ms***’s account balance was updated to reflect that $was past dueT-Mobile records indicate that on August 10, 2016, Ms*** remitted a $paymentAccordingly, Ms***’s account balance was updated to reflect that $was past dueOur records confirm that Ms***’s final billing statement dated August 13, 2016, carried a total balance as $Please note that $was considered past dueMs*** was assessed $in current statement charges for accelerated EIP balances and applicable taxes and feesPlease note that Ms***’s past due amount was immediately due, and her current statement charges were due in full by September 6, T-Mobile records indicate that on August 24, 2016, Ms*** remitted a $paymentAccordingly, Ms***’s account balance was updated to reflect that $was past due and $remained due by September 6, Although it is T-Mobile’s position that Ms***’s remaining balance of $is valid and owed, on September 6, 2016, in the Un-Carrier spirit, T-Mobile absolved Ms*** of her remaining balancePlease be advised that Ms***’s above-referenced account remains closed with a zero balancePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

January 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 14, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** and that he has designated *** *** as an authorized user of the accountT-Mobile is happy to report we have resolved this matter to Ms*** satisfactionT-Mobile sincerely regrets any inconvenience Ms*** has experienced with her equipmentT-Mobile records indicate that on January 5, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Core PrimeEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was not required to make a down payment but did agree to monthly installments of $As Ms*** purchased her equipment on January 5, 2016, she would normally qualify to return her equipment within the day return periodHowever, due to her device having water damage and Ms*** filing an insurance claim with Assurant on January 12, 2016, she was unable to return her equipmentBy purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Ms*** participated in the Limited Warranty Exchange process on January 15, In an effort to amicably resolve this matter for Ms*** on January 15, 2016, T-Mobile agreed to exchange her Samsung Galaxy Prime for a Samsung Galaxy SWe ask that Ms*** return her device to my attention in like-new conditionThe handset can be mailed to me at the following address: T-Mobile USA, IncAttn: Zachary S*** c/o Executive Response *** *** ***Albuquerque , NM T-Mobile recommends request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Ms*** please include the handset, battery, charger, and her account information within the box to ensure proper credit is appliedIf the handset has sustained either physical or liquid damage that would void the Limited Warranty the handset will be returned to Ms*** and she will be charged full retail price for the Samsung Galaxy ShandsetIt is important to note Ms*** must have the equipment post marked for return no later than February 15, 2016, in order to take advantage of this offerUpon speaking with Ms***, she accepted this as full resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

Complaint: ***I am rejecting this response because:
I have forwarded the phone call I received from T-Mobile to the account holder this morningThe account holder (*** ***) made a call and left a message to the phone number that was provided to us, and the representative has yet to call her back for hours.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I received this email from T-Mobile on October 5, which is what I was advised on by one of their representativesThis was filed being that the phone was unable to be locatedIt was explained to me that this is a alert system that is sent to the phone to locate where the phone is in their warehouseI was not informed that this phone was out of stock or unavailable on September 28thI was told I would just have to continue to wait until the order was shipped or a response was given within 7-business days because of the Handset Research Request that was put inI was informed when speaking with Robert R*** that during the time that I placed the order the phone I ordered initially was not in stock and on back order which was the Samsung Galaxy SEdge 64gb in goldDue to the circumstances of this situation on this orderI would like to decline closing my complaint at this time until the promises made by T-mobile have been fulfilledThere are too many things that I have been told that have been misleading and informationI would prefer to wait until the agreement that has been proposed has been fulfilledIf the representatives were aware that the phone was out of stock and on back order, why didn't anyone advise me of that instead of filing the headset research process advising that this will locate my phoneThis is why I chose to decline at this timeYou may see the email below;
T-Mobile Handset Order Research RequestHandset Order Reference: ***
Thank you for taking the time to contact T-MobileThe IMEI has been blocked from the T-Mobile networkThe account has been adjusted for the original equipment order and the EIP has been closedThe EIP charges associated to this order will automatically credit by the end of your next bill cycle.A new order will need to be placed through Customer Care as we are unable to confirm if a replacement order is necessary.Thank You,
Handset Order Research DepartmentT-Mobile USA, Inc
Sincerely,*** ***

February 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 5, 2017, regarding the above-referenced account.
T-Mobile is delighted that Mr*** chose T-Mobile as his wireless service provider, and we welcome him to the Un-carrier family. We regret hearing of Mr***’s concerns with the way Mr***’s *** branded phones were working on the T-Mobile network
Our records reflect that Mr*** activated his account on January 30, 2017, and brought his *** branded Samsung Galaxy S6’s to use on our networkAlthough, Samsung devices are sold through many carriers worldwide and it is possible to "unlock" an Samsung device and use it with T-Mobile's network, there may be restrictions with the device prevent it from using T-Mobile's faster 3G and 4G data networkTherefore, we can only offer basic network settings for Internet and picture messagingAs we cannot guarantee the functionality of the non-T-Mobile phone, we strongly recommend that our customers contact the manufacturers of their Non-T-Mobile Devices with any questions or problems regarding the functionality, operation, or performance of their Non-T-Mobile Devices and encourage our customers to consider purchasing T-Mobile devices to take full advantage of our serviceWe apologize for the inconveniences this has caused Mr***
Although, it is T-Mobile’s position that we no longer subsidize or discount our devices for contacts, as a courtesy, T-Mobile has offered Mr*** to buy one device and get one free in order to maintain his services with T-MobilePlease note that on February 8, 2017, T-Mobile contacted MrDahiell and presented this offer as resolution to his concerns which he has accepted and considers this matter resolved to his satisfaction
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

November 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 30, regarding the above-referenced accountT-Mobile regrets any difficulties Mr*** experienced when ordering an Apple Watch ST-Mobile records indicate that Mr*** contacted Customer Care on October 1, 2016, and requested a return label to return the device that he received for order number *** as it was not the correct the Apple Watch SA return label was provided to Mr***On October 19, 2016, T-Mobile customer care advised that it can take up to thirty days for the refund to reflect on Mr***’s credit card that was used to make the purchaseT-Mobile records indicate that on October 26, 2016, the $payment was returned by Mr***’s bank as “Unauthorized Purchase”Accordingly Mr***’s T-Mobile account was billed in the amount of $for the returned payment for the order number ***Mr*** made the payment of $on October 28, In an effort to amicably resolve this matter, T-Mobile escalated a refund of $to be applied to Mr***’s credit cardThe refund will be reflected within three business days from the date of this letterT-Mobile has confirmed with Mr*** this was a satisfactory resolution to his concernsMr***’s account reflects a credit balance of $T-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

February 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 12, 2016, regarding the above-referenced accountWe are pleased to report that upon speaking with Ms*** on February 17, 2016, she has confirmed that T-Mobile has resolved this matter to her satisfactionT-Mobile regrets any inconvenience Ms*** has experienced with the return label providedOur records indicate that on June 9, 2015, Ms*** filed an insurance claim for her damaged handsetPlease be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment to avoid being charged a non-return (restocking) feeOur records indicate that the handset was not returned to Assurant; and as such, Ms*** was charged $for the handset non-return fee and applicable taxesBased on Ms***’s correspondence and in an effort to amicably resolve this matter, T-Mobile will allow Ms*** to return her non-working handset directly to my attention within days of the date of this letter at: *** *** *** *** *** *** *** *** *** ** *** ** *** Upon receipt of the handset, T-Mobile will apply a credit to the account in the amount of $for the handset non-return fee and applicable taxesT-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shippingBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

November 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** and *** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated October 25, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** experienced regarding the billing notificationsT-Mobile records indicate Ms*** had two accounts as referenced aboveT-Mobile records confirm that on September 3, 2015, Ms***’s account ending in *** was activatedPlease note that T-Mobile offers a 14-day return period, which allows customers to determine if T-Mobile service or the equipment meets their expectationsIf either was not acceptable, the handset can returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan entered into at the time of the original purchaseDue to a clerical error, the return and cancellation of Ms***’s account ending in *** was not completed until October 14, It is important to note that the notification received by Ms*** was sent prior to the completion and update of the account statusPlease be advised that Ms***’s account remains cancelled with a zero balanceIn an effort to amicably resolve Ms***’s concerns, T-Mobile has issued a credit in the amount of $towards Ms***’s account ending in ***Please note that Ms***’s account ending in *** remains active with a credit balance of $144.13, which shall apply to the next billing statementBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets Mr*** concerns regarding the Binge On offering and we appreciate the opportunity to respond to her concerns
T-Mobile records confirm that as of September 23, 2015, Ms*** is subscribed to the Simple Choice rate plan, which for $50.00, provides her with unlimited talk, messaging, and 2GB’s of included high speed data provided at up to 4G/LTE speeds depending on device capabilityData features providing increasing allotments of high speed data may be added for an additional cost
On November 19, 2015, T-Mobile launched Binge On, our answer to address customers’ growing demand for mobile videoBinge On is powered by technology built into our network that optimizes all detectable streaming video for mobile screens at DVD quality (480p or better), so it is more reliable and consistent, provides a satisfying viewing experience, and uses up less dataThat said Binge On is a feature that our customers can control at all timesIt can be deactivated and reactivated anytime for each line on an account via My T-Mobile.com, either with the application or the online websiteWe notified customers multiple times about Binge On and their ability to control the service through its On/Off switch through communications using SMS, e-mail, web-based disclosures, advertising, mainstream news stories and social media
Binge On is intended to stretch the data allotment of customers who utilize data on T-Mobile’s network for those who have a 3GB data feature or higherUpon review of Ms*** account, she had opted into the included 2GB high speed data feature on her Simple Choice rate planPlease note that all customers are provided the benefit of the optimized streaming as in Ms*** case; however, her included 2GB data feature does not meet the requirements to opt into the full benefits of Binge On with the reduced data usageAs such, Ms*** was not able to take advantage of the offering
Nevertheless, as a gesture of goodwill, on June 11, 2017, T-Mobile has provided Ms*** with a monthly 20% discount to be taken off of services only, for the life time of the accountAdditionally, Ms*** has agreed to add the 3GB high speed data feature for an additional $prior to any discounts in order to take advantage of our Binge On featurePlease note that the discount can change in amount if changes are made in the futureT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G*** Executive Response

Complaint: ***
I am rejecting this response because:
This account was opened fraudulently and because of this I did not contact t mobile until nowHow would I be able to contact the company and report the fraud without knowing the account was openThis debt is not valid and I would like for it to be removed.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:most the information is inadequate or inaccurate I have never owned or possed a apple iphone which seems to be the focus of this response and no resolution to the actual issue or reports of the multiple calls and messages sent between me and t mobile I have the sand ordered a von the jump on demand program which I was told by multiple t mobile service representatives and managers told me I could do and untill after I sent the vback then I was told I couldn't get a vbecause it was out of stock Not because it wasn't elegable for the jump on demand program.
Sincerely,
*** ***