T-Mobile Usa Inc

Complaint: ***
I am rejecting this response because:
If if TMobile had bothered to continue trying to get in touch with me via the phone they would have gotten the facts correctI do agree that the phone that I purchased directly from T-Mobile dead get damagedHowever that is not what we are claiming at this time and JunctionWe did file claim with *** and did receive a replacementHowever that is the device that was overheating and ultimately was damagedWe have been in contact with said insurance provider and still getting the runaroundWe believe that it is T-Mobile's responsibility to assist us in getting this issue resolvedAsk TMobile is saying is the insurance providers responsibility and vice a versaAs a one-time courtesy the insurance company did agree to send out a replacement and I should have it by the 22nd of December However it is now the 26th and I still do not have the replacement . ask customer's of TMobile we feel that T-Mobile needs to replace the device and then have the insurance company reimbursed TMobile for the inconvenience

November 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** T-Mobile Account Holder: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 3, 2016, regarding the above-referenced accountOn November 9, 2016, T-Mobile spoke with *** ** (*** **)We are pleased to report that we have resolved this matter to Mr**’s satisfactionT-Mobile regrets that Mr** has a concern regarding the Summer Smartphone On Us promotional offerMr** contacted T-Mobile Customer Care on August 22, to request that he receive a promotional Samsung Galaxy Jhandset with the promotional $bill credit each month for a month Equipment Installment Plan (“EIP”)A temporary number ending in *** was activated to add a line of service with a Samsung Galaxy Jhandset on an EIPMr** also had the mobile number ending in *** transferred from another account with a Change of ResponsibilityThe transferred line of service did not replace the temporary line of service, and eligibility for the promotional bill credits, was canceled with the cancelation of the temporary line of serviceIn an effort to resolve this matter amicably, T-Mobile has applied credits totaling $239.99, for the full EIP balance financed with the mobile number ending in ***There will not be any future installments billed with this EIPThe account balance of $includes monthly recurring charges and applicable taxes from the October 22, 2016, billing statementBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

October 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 18, 2015, regarding the above-referenced accountT-Mobile regrets any concerns to Mr***’ regarding his JUMP! On Demand purchase for an upgraded handset on his mobile number ending in ***JUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costT-Mobile records confirm that Mr*** was required to make a capital cost of $and agreed to make monthly lease payments of $Our records indicate that on September 25, 2015, the handset was returned to the *** warehouse, which are intended for our trade in device returnsOn October 8, 2015, T-Mobile closed the remaining lease payments for the disputed iPhone 6SDue to the fact that the handset was not returned to the proper channel, the system did not automatically refund Mr***’ financial institution for his initial down paymentIn an effort to amicably resolve this matter, on October 22, 2015, T-Mobile escalated Mr***’ initial down payment refund of $including taxes to be refunded back to his financial institutionAs of October 23, 2015, Mr*** down payment of $was refunded back to his financial institutionUpon speaking with Mr***, he has already received the refundAs an additional courtesy, T-Mobile applied a courtesy credit of $to Mr*** accountAs of October 26, 2015, Mr*** account reflects a credit balance of $Mr*** accepted this as a resolution to this matterT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

June 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced account
T-Mobile appreciates Mr*** recommending T-Mobile to his wife and we regret any concerns he experienced following the activation of her linePlease be advised in October of 2014, Mr*** activated a prepaid account with his mobile number ending in ***On April 5, 2017, a refill payment in the amount of $was receivedIt is important to note that per the Terms and Conditions that were provided at the time of activation: “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” The refill payment received will be further outlined below
On April 19, 2017, Mr*** activated a T-Mobile postpaid account and transferred his line from the prepaid account to the postpaid account number referenced above which deactivated the prepaid accountThat same day, Mr*** activated a new line of service ending in Mr***’s postpaid account subscribes to our T-Mobile ONE rate plan for $per month for two lines of servicePlease note that customers who enroll in AutoPay receive monthly discounts on their T-Mobile ONE rate plansAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer
Upon activation, T-Mobile’s ONE Plus feature for $each per month was added to Mr***’s two lines of serviceT-Mobile’s ONE Plus feature provides customers with unlimited 4G LTE device data, HD streaming capability, 10GB of 4G LTE Smartphone Mobile Hotspot and up to 2X faster Simple Global data roamingAdditionally, when the postpaid account was activated, Mr*** enrolled in AutoPay providing him a $discount on his T-Mobile ONE rate plan
Upon speaking with Mr*** May 25, 2017, T-Mobile advised his rate plan will be in the amount of $due to the ONE Plus featureMr*** indicated he no longer wishes to have the features on the lines and the features were removedT-Mobile advised Mr*** his bill will be in the amount of $going forward while maintaining his AutoPay enrollment
Due to an inadvertent error, Mr*** was not refunded the pro-rated charges in the amount of $from the last payment made on his prepaid accountT-Mobile does not have record we offered Mr*** a refund for his SIM cardIn an effort to amicably resolve this matter, T-Mobile issued an adjustment in the amount of $for the inconvenienceThe adjustment impacted the balance in the amount of $and leaves a remaining balance in the amount of $for monthly access charges and fees and taxes for the billing period from May 20, 2017, through June 19, T-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ** *

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

March 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 26, 2017, regarding the above-referenced account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location It is important to note that per the Terms and Conditions that are agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” As a courtesy, and in an effort to amicably resolve this matter, T-Mobile spoke with Mr*** on March 28, and agreed to send him a prepaid MasterCard in the amount of $Mr*** should allow up to ten business days to receive the prepaid MasterCardMr*** has accepted this as resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christopher R*** Executive Response

March 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets to hear of Mr***’s concerns regarding international charges on his accountAfter review of his account, T-Mobile has found that he incurred $in charges for international calls from the United States to another country at a rate of $per from January 26, through March 6, Regretfully, due to an inadvertent error, Mr***’s Stateside International Feature was removed when he changed his rate plan to the T-Mobile ONE rate planIt should be noted that Mr***’s Stateside International feature would have made the calls Mr*** made free
In an effort to amicably resolve this matter, on March 8, 2017, a partial credit for the international calls was applied to the account in the amount of $Furthermore, on March 26, 2017, T-Mobile applied an additional credit for the international calls in the amount of $for the remainder of the international callsMr***’s account now reflects a remaining balance of $for the remaining charges on the billing statement dated March 6, Upon speaking with Mr***, he has accepted this as resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

Complaint: ***I am rejecting this response Chris R*** wrote:"on October 4, 2016, we emailed the SIM unlock code and instructions for unlocking the Samsung Galaxy S5."
I have never received this emailI did check my gmail inbox and spam box: there is nothing from Tmobile
Sincerely,*** ***

May 31,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** has experienced regarding her participation in T-Mobile promotional offersT-Mobile is delighted that Ms*** chose us as her wireless service provider, and we welcome her to the Un-carrier familyWe regret hearing of Ms***’ concerns with our Carrier Freedom promotion and the status of her submissionCarrier Freedom reimburses customers who switch to T-Mobile, and tratheir device, can qualify to receive up to $per line based on the cancellation costs incurred from their previous carrierPlease be advised that there are several eligibility requirements to be met
T-Mobile records confirm that, on February 15, 2017, Ms*** activated her T-Mobile account at which time she subscribed to the T-Mobile ONE rate plan for the mobile number ending in and for $per month, and the T-Mobile ONE Tablet rate plan for the mobile internet (“MI”) line ending in for $per monthPlease be advised that the aforementioned MI line receives a $monthly promotional credit as it is paired with T-Mobile ONE voice linesBased on Ms***’ selected rate plan, features, and eligible promotional bill credits; her expected monthly bill is $including applicable taxes, and fees
According to our records, a submission for reimbursement was not received for the T-Mobile Carrier Freedom offerAs such, Ms*** was ineligible for the Carrier Freedom offer as customer were required to submit a detailed final billing statement online at www.switch2t-mobile.com
Furthermore, based on T-Mobile’s review of Ms***’ concerns we confirmed that there was not an offer for a third and fourth month of service for free
Nevertheless, as a courtesy to Ms***, T-Mobile is offering a 30-day period wherein Ms*** may submit a copy of her final itemized billing statement, which clearly reflects her itemized cancellation charges, from her previous carrier to my attention at the following email address: [email protected] receipt of the required documentation, T-Mobile agrees to request a prepaid debit card for the total amount of Ms***’ qualifying cancellation expenses, up to $per line of servicePlease note that this prepaid debit card would then be delivered to Ms***’ billing address of record within business days
As an additional courtesy, T-Mobile has offered to apply a one-time account credit in the amount of $which is equivalent to two months of Ms***’ monthly service chargesShould Ms*** choose to accept this offer she may contact me at the number below within 30-days from the date of this letter in order to accept our offer
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that Ms***’s contact with our retail locationT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

June 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 4, 2017, regarding the above-referenced account
T-Mobile regrets any ongoing billing concerns Ms*** may haveAs detailed in our letter to your office dated April 4, 2017, Ms*** started service with four lines, and selected our T-Mobile ONE promotional rate plan on March 5, 2017, for $for two lines of service, and $per additional line of servicePlease note that as Ms*** enrolled in our free-of-charge AutoPay feature, her account was eligible for a $discount per line, per monthFurther, Ms*** attempted to take advantage of our This One’s On Us! promotion where she could receive one of the lines at no cost after monthly promotional creditsProvided Ms***’ account maintains an eligible rate plan, she will continue to receive the monthly promotional credits
In addition, from March 3, 2017, through March 9, 2017, T-Mobile was offering QApple Trade in offer where customers that purchased an Apple iPhone handset, tradqualifying fully-owned handset, and selected our T-Mobile ONE rate plan could be eligible to receive the iPhone at a reduced cost after promotional rebateIt is important to note that this offer could not be combined with our Carrier Freedom offer, which offers consumers a reimbursement for their previous carrier's cancellation costs as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devicesAs Ms*** did not make a qualifying purchase during the offer period, her account was ineligible for the iPhone handset offerAlso as detailed in our previous letter to your office, T-Mobile offered to honor our QApple Trade in offer for two new handsets with the traof a two qualifying handsetsAdditionally, as a one-time policy exception, T-Mobile offered to honor the Carrier Freedom offer for one of the iPhone handset purchases, with the trade-in
On April 3, 2017, T-Mobile records confirm Ms*** purchased the following handsets using our Equipment Installment Plan (“EIP”) offering with associated trade-ins;
• An Apple iPhone SE GB for mobile number ending with $down, and monthly installments of $18.00, and the trade in of an Apple iPhone for $127.00,
• An Apple iPhone Plus GB for mobile number ending with $down, and monthly installments of $30.00, with the traof a Samsung Galaxy S Edge handset for $
• An Apple iPhone Plus GB for mobile number ending with $down, and $per month
• An Apple iPhone Plus GB for mobile number ending with $down, and $per month
Please note that Ms*** applied the tracredits totaling $toward the out-of-pocket costs associated with her purchases
As agreed upon, on April 8, 2017, T-Mobile issued a credit of $toward the remaining EIP associated with the iPhone Plus for mobile number ending Additionally, T-Mobile issued a credit of $toward the remaining EIP associated with the iPhone Plus handset for mobile number Please note that the above referenced amounts were accelerated, and billed to the account, however the associated credits were issued to absorb the chargesDue to an inadvertent error, the credit of $was not appliedAccordingly, on May 6, 2017, Ms*** was sent a billing statement in the amount of $which consisted of monthly recurring charges for services from $135.00, the This One’s On Us! credit, as well as the accelerated charges of the iPhone Plus of $
In an effort to resolve Ms***’ concerns, T-Mobile issued a credit of $on June 2, 2017, reducing the balance to $
Following a payment of $267.96, On June 6, 2017, Ms*** was sent a billing statement in the amount of $for monthly recurring charges for services from June 7, 2017, through July 6, Please note that Ms*** was billed $for minutes of international calls to Colombia at a rate of $per minuteAs of the date of this letter, Ms***’ account reflects a balance of $and she has been issued a total of $1,towards the QApple Trade in offer, in addition to the tracredits of $As such, T-Mobile respectfully declines Ms***’ request for additional compensation with regard to this matterT-Mobile regrets any inconvenience to Ms***, and we appreciate the opportunity to address her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

April 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding a credit card inquiry appearing on her credit reportT-Mobile records indicate on August 16, 2016, Ms*** activated her T-Mobile account
All customers applying for new service with T-Mobile are required to have a credit checkIn order to run a credit check, Ms*** provided a valid government-issued photo ID including a social security numberT-Mobile runs credit on new service applications to determine line limits, deposits, and rate plan requirements
Upon speaking with Ms*** on April 18, 2017, T-Mobile clarified that we do not offer credit cards and the inquiry appearing on her credit report is due to the activation of her accountT-Mobile advised Ms*** we are unable to remove the inquiry from her credit report as a credit check was authorized by her upon activationAs such, T-Mobile respectfully declines to provide the letter of deletion Ms*** is requestingT-Mobile regrets any inconvenience to Ms*** on this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder:
*** *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 22, 2017, regarding the above-referenced account. T-Mobile records confirm that the account holder of record is *** *** *** *** and that Ms*** *** is listed on the account as an authorized user. We are pleased to report that we spoke with Ms*** and her concerns have been resolved to her satisfaction. T-Mobile records indicate that on September 20, 2017, Ms*** purchased a Power Beats Wireless Earphones accessoryMs*** elected to finance the accessory through the Equipment Installment Program (“EIP”) wherein she paid a down payment of $plus the taxes on the full cost of the device and agreed to pay for the remaining cost of the device totaling $in monthly installments of $and one final installment of $4.09. Ms*** elected the UPS Expedited shipping option for $which can take up to two business days Further records confirm that at the time the order was placed, the estimated shipping timeframe for the Power Beats Wireless Earphones accessory was between September 20, 2017, and September 22, 2017. In reviewing Ms***’s order, our records confirm that the accessory was shipped on September 20, 2017, via UPS tracking number *** and delivered to her on September 22, 2017. Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWe sincerely regret if Ms*** not provided with the above information at the time the order was placed. Please note that overnight shipping time frames vary based upon the time of the initial order and may take up to two business days to arrive. Based on the above, Ms***’s order was shipped and received by her in the appropriate timeframe for the selected shipping optionNevertheless, in an effort to amicably resolve this issue, T-Mobile applied a credit of $for the overnight shipping costs. To further compensate Ms***’s time, T-Mobile has applied a onetime credit of $to the account balance to discount the Power Beats Wireless Earphones accessory. These credits left Ms***’s account with a credit balance of $235.32. T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ruby Q*** Executive Response Tell us why here

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets Ms***’ concern regarding the balance on her accountT-Mobile records confirm that the above mentioned reflects a balance of $A review of the account confirms that billing statements were sent to the address Ms*** listed in her letter to your officeAdditionally, Ms***’ confirmed the payment listed below in the amount of $Based on the above, it is T-Mobile positon that the account balance is valid and owed
Further review of Ms***’ account confirms that her account has carried a past due balance dating back to the billing statement dated November 3, The billing statement dated November 3, 2010, consisted of monthly access charges for the billing period of October 3, 2010, through November 2, 2010, in the amount of $100.13, which was due by November 28,
As payment was not received on the due date, the account became past dueThe following billing statement dated December 3, 2010, consisted of a past due balance of $100.13, new charges of $for monthly access charges from November 3, 2010, through December 2, 2010, and applicable taxes and feesIncluding the past due balance and new charges, the total balance due was $200.26, which was due by December 28,
Please be advised that on December 13, 2010, a payment of $was received, that satisfied the past due balance and brought the balance due to $Thereafter, the billing statement dated January 3, 2011, consisted of a past due balance of $100.13, new charges totaling $for monthly access charges for the billing period of December 3, 2010, through January 2, 2011, and applicable taxes and feesIncluding the past due balance and new charges, the account reflected a total balance of $due by January 28,
The February 3, 2011, billing statement totaling $consisted of a past due balance of $202.02, new monthly access charges of $from January 3, 2011, through February 2, 2011, and applicable taxes and fees, which was due by February 28,
As payment was not remitted to the account, the billing statement dated March 3, 2011, consisted of a past due balance of $322.46, new monthly access charges totaling $for the billing period of February 3, 2011, through March 2, 2011, and applicable taxes and feesInclude the new charges and past due balance, the statement reflected a total amount of $due by March 28,
Unfortunately, as the account remained delinquent, on March 24, 2011, Ms***’ account was canceled for non-paymentThe final billing statement dated April 3, 2011, consisted of a past due balance of $and new charges of $bringing the amount due to $410.64, which was due by April 28, Please be advised that T-Mobile shows no record of Ms*** contacting T-Mobile Customer Care to request cancellation of her service
As a payment was not remitted by the above mentioned due date, on May 9, 2011, the account was referred to Bureau of Collection Recovery, a third-party collection agencyAfter unsuccessful attempts to collect on the balance, on February 20, 2015, the account was referred to Convergent Outsourcing Inc., in attempts to collection the outstanding balancePlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstanding
We have confirmed this balance with Ms*** and have verified that it is valid and owed for services renderedPursuant to Ms*** request, we have sent the billing statements issued from November 3, 2010, through April 3, 2011, as further validation of the debtAlthough it T-Mobile’s position that the balance of $is valid and owed, on June 9, 2017, T-Mobile has notified Convergent Outsourcing Incto cease and desist all collection efforts against Ms***However, because T-Mobile considers this debt to be valid and owed, we will pursue all our legal rights and remedies to collect this balance
T-Mobile provides a number of options for Ms*** to pay outstanding chargesMs*** can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on her billing statement remittance slipT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carolina F*
Executive Response

December 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 10, 2016, regarding the above-referenced account. Please be advised that *** *** is an authorized user on *** ** ***’s account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
T-Mobile records indicate that on November 25, Ms***’s rate plan was changed to T-Mobile’s Unlimited Talk, Text, and 10GB High Speed Data rate plan for $per month plus applicable; taxes for up to four lines of servicePlease be advised that at the time of the rate plan change, the account was subscribed with two mobile numbers ending in *** and ***It is important to note that a new mobile number ending in was activated on November 25, Additionally, a new mobile number ending in *** was activated on November 29, giving the account a total of four mobile numbers
Upon further research, T-Mobile records indicate a fifth mobile number ending in *** was activated on December 1, due to an inadvertent errorPlease be advised that T-Mobile canceled the mobile number ending in *** on December 9, and applied credits totaling $to Ms***’s account as a courtesy and for the service charges for the mobile number ending in ***T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

March 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 5, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile records confirm that Mr*** cancelled his service with T-Mobile on December 19, when he ported his number to another carrier. A final billing statement issued on December 27, reflected a credit balance of $30.80. T-Mobile policy is to review any cancelled account with a credit balance days after their final billing statement for a refund. However, as a result of an inadvertent error, Mr***’s account was not reviewed at that time. As such, on March 5, a refund was requested for Mr*** for $via a prepaid MasterCard issued by Citibank. Citibank asks that we allow seven to ten days for them to produce and mail the card. The account remains closed with a zero balance. We regret any inconvenience Mr*** may have experienced regarding his refund
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

July 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** * ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 7, 2017, regarding the above-referenced account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Retail location
T-Mobile regrets any concerns Ms*** has in regards to her credit inquiryOn June 25, 2017, T-Mobile record indicates Ms*** applied for T-Mobile serviceIt is important to note that when customers applies for service with T-Mobile, a hard inquiry does occur and credit information from their credit report is used to determine line eligibility, down payments, and depositsThis inquiry type could affect a consumer’s credit report and credit score and varies by credit bureau
As Ms*** activated service, T-Mobile respectfully declines Ms***’s request to remove the hard inquiry from her credit fileT-Mobile did provide Ms*** with a $credit updating the balance to $T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would request that future customers be made aware of the process to get the full reimbursementI needed a working phone at my place of workTmobile could not provide this coverageI did not want to continue to pay for services I could not use and decided to port my number back to *** so I could have cell coverageI cancelled within the day grace periodBecause I did not keep my services with Tmobile for days I no longer qualified for the reimbursement is what I was told over the phoneSo where is the fairness in that? I switched to T-Mobile on good faith, when tmobile could not provide the service they promised me I decided to cancelI am now left paying for a phone that I turned in to Tmobile as part of the agreement for services that I did not receiveHowever if tmobile considers this good customer service I will settle and be done with the unfair ordeal.
Sincerely,
*** ***

May 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 28, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Mr*** concerns to his satisfactionWe apologize for the inconvenience that Mr*** experienced with the billing on his accountAccording to our records, as of August 5, 2015, Mr*** activated a second line of service with mobile number ending ***With Mr***’s activation he agreed to a lease for a Samsung Galaxy SEdge gigabyte (“GB”) of memory for a total of $plus tax with our JUMP! On Demand programJUMP! On Demand is a new way for customers to upgrade to the hottest devices whenever they wantJUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeAccording to our records, Mr*** was not required to remit a down payment and the balance of $was to be leased over a period of months at a rate of $per month with $as a purchase price option available at the end of the monthsOur records further confirm that as of March 5, 2016, Mr*** completed a Change of Responsibility (“COR”)A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the mobile number(s)Upon requesting a COR, Mr*** was advised that he would be responsible for locating the new customer and that the new customer must contact T-Mobile within days, qualify for credit, and agree to the Terms and Conditions of service before the transfer could be completedUnfortunately, JUMP! On Demand leases are not available to be transferred between accounts during a COR and ultimately continued to be bill on Mr***’s accountWe do regret the inconvenience this caused Mr***Nonetheless, as courtesy to Mr*** and although it is outside our 14-day return period, in an effort to amicably resolve Mr*** concerns, T-Mobile has agreed to allow Mr*** the opportunity to return the Samsung Galaxy SEdge purchased on JUMP! On Demand in like-new condition free from physical or liquid damageUpon receipt of the returned device, T-Mobile will credit any remaining balances associated with the equipmentMr*** may return his device directly to my attention within days of the date of this letter to the following address: Executive Response Attention: *** *** *** *** *** ** *** ** *** T-Mobile recommends that Mr*** return the devices via a traceable carrier and request a tracking number when shipping themIn addition, we request Mr*** includes his T-Mobile account information with the return of his devices to ensure proper creditPlease note that on May 4, 2016, T-Mobile contacted Mr*** and presented this offer as resolution to his concerns which he has accepted and considers this matter resolved to his satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

January 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 22, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any concerns Mr*** experienced with cancelling her T-Mobile accountWe regret that Ms*** elected to not continue service with T-MobileT-Mobile records confirm that on September 22, 2016, Mr*** activated mobile number ending in *** on her above accountAt the time of activation Ms*** purchased an iPhone 6s and elected to finance the device through the Equipment Installment Program (“EIP”)Our records confirm that Ms***’s initial up front cost for the iPhone 6s and service was $At the time of activation Ms*** traded in an iPhone and received an instant trade in credit of $165.00, which was applied toward her above out of pocket costs and then she paid the remaining $with her debit card ending in ***Ms*** agreed to pay for the remaining cost of the iPhone 6s in monthly installments of $and one final installment of $Additional records confirm that on September 28, 2016, Ms*** transferred her number to another carrier, canceling her T-Mobile accountMs*** returned the iPhone 6s back to the T-Mobile warehouse and on October 6, 2016, the EIP loan was closed and the remaining balance waivedOn October 23, 2016, Ms***’s final billing statement was mailed to her showing an outstanding balance of $106.91, which includes monthly access charges for services from September 22, 2016, through October 22, Additionally, on October 28, 2016, T-Mobile applied credits totaling $to Ms***’s account to bring her outstanding balance to zeroAs such, Ms***’s account remains closed with a zero balanceIt is important to note that when a customer who has traded in equipment toward new T-Mobile equipment cancels service and returns their T-Mobile equipment, the trade in credit is applied toward any outstanding balance, after which any remaining credit balance is returned to the customer with a prepaid debit cardWe apologize for the delay with Ms***’s refundIn an effort to amicably resolve this issue, T-Mobile mailed a refund check to Ms*** at her billing address to refund her for her trade in credit and initial payment totaling $Ms*** can expect to receive the refund check within business daysT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response