T-Mobile Usa Inc

March 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 25, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has resolved Mr***’s concerns to his satisfactionT-Mobile records indicate that on September 20, 2016, the mobile number ending in performed an upgrade to the Apple iPhone 6s Plus Space Gray 64GB on our JUMP! On Demand (“JOD”) lease offering and agreed to monthly installments of $for monthsJOD is the perfect program for customers who like to get the newest device as it provides them the opportunity to upgrade their device for a new one up to three times per months by turning in their original device and entering into a new lease for the upgrade, however because it is a lease, it is also non-transferableConsequently, as the mobile number ending in was moved to another account on October 8, 2015, per Mr***’s request, and it had an active JOD lease, the monthly lease payment of $remained on Mr***’s accountPlease be advised that on January 6, 2016, Mr*** received a credit of $to cover one JOD installmentIn an effort to amicably resolve this matter, on March 23, 2016, T-Mobile closed the JOD lease linked to the iPhone 6s Plus device as Mr*** had returned it to T-MobileMr*** also confirmed that his son was able to purchase his own device and he is currently using it on his own accountIn addition, on March 28, 2016, T-Mobile applied a credit in the amount of $which is equal to four JOD lease installments of $Mr*** accepted this credit as a satisfactory resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

January 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 2, 2017, regarding the above-referenced account numberT-Mobile has attempted to reach Mr*** but unfortunately we have been unsuccessful in our attemptsTherefore, T-Mobile will make every effort to address Mr***’s concerns within this letterT-Mobile regrets any concerns Mr*** has in regards to his T-Mobile accountT-Mobile records indicate on September 8, 2015, a warranty exchange was filed for a Samsung Galaxy Note On September 22, 2015, an out of warranty fee of $was applied to the account as a result of the device being determined to have sustained physical damage to the deviceT-Mobile records confirm the glass over the camera lens was shattered
The last payment received on Mr***’s account was on September 16, 2015, in the amount of $176.19, leaving an unpaid balance of $Mr***’s October 10, 2015, billing statement had a total balance of $which included the above unpaid balance of $185.71, Out of Warranty Fee, a late fee, a Samsung Galaxy Note Equipment Installment Plan (“EIP”) charge of $31.24, and regular monthly recurring charges, and applicable taxes and fees
The November 10, 2015, billing statement had a total balance of $which included the above unpaid balance of $and $in regular monthly recurring charges, the Samsung Galaxy Note EIP, a late fee and applicable taxes and fees
The December 10, 2015, billing statement had a total balance of $1,which included the above unpaid balance of $and $in pro-rated monthly recurring charges, the Samsung Galaxy Note EIP, a late fee and applicable taxes and fees
On December 16, 2015, Mr***’s account was canceled for non-paymentPlease note on December 20, 2015, a return kit for a T-Mobile WiFi Router was mailed to Mr***’s billing address on file
The final January 10, 2016, billing statement had a total balance of $1,which included the above unpaid balance of $1,and $accelerated EIP for the Galaxy Note 4, a $non-return fee for a WiFi Router plus $taxes, and a late feeOn March 14, 2016, the account was referred to a third-party collections agency due to continued non-payment
However, on January 10, 2017, T-Mobile applied a credit of $for the Out of Warranty Fee plus tax and $for services from August 10, 2015, to December 16, 2015, reducing the balance to $owed to T-Mobile
In an effort to completely resolve the matter and as a gesture of goodwill, if Mr***’s Samsung Galaxy Note device and T-Mobile WiFi Router are returned in like-new condition, T-Mobile will credit the remaining amount owed in the amount of $417.83, reducing the account balance to zeroIn addition, T-Mobile will remove the account from third-party collections and instruct the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedThe device can be mailed to my attention to the following address: T-Mobile USA, IncAttn: Daniel c/o Executive Response Menaul Blvd NE Albuquerque, NM T-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that he please include the device, charger and his account information within the box to ensure that he receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the device indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the device will be returned to Mr*** and the balance will then be considered valid and owedIt is important to note, Mr*** must have the equipment post marked for return no later than January 31, in order to take advantage of this offer
Please note if the equipment is not returned to T-Mobile the remaining balance will be considered valid and owed and Mr*** may contact Amsher Collection Services, Incat 800-246-for a possible settlement
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

Complaint: ***I am rejecting this response because:
As Leah stated, I traded in a Nexus S and enrolled for JUMP! on Demand program for iphone 6S in September That's the result of knowing through T mobile website that $monthly bill credit would be granted to customers who traa smartphone and sign up for the programI received the $monthly credit since December but not $I talked to the sales representative and also customer care about this discrepancy of monthly credits at the time of enrolling in the program and also in November 2015, and got the same answers from them that $credits would be grantedIn November, the customer care representative even left a note in the account to confirm itBut T-mobile failed to fulfill it until now If the sales representative and customer care can really represent the company to deal with customers, what they said should be honored and fulfilled.
Sincerely,*** ***

September 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 23, 2017, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Mr***’s concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care team
On August 11, 2017, a payment of $posted to the remaining balance owed on the Equipment Installment Plan associated with a Samsung Galaxy SEdge smartphoneT-Mobile records indicate that the $payment was reversed on the same day, however, due to an inadvertent error, the refund was not completedA refund escalation request was submitted on August 17, and Mr*** was advised it would take three to five business days for the funds to appear in his bank accountMr*** contacted T-Mobile on August 23, 2017, as the refund had not been depositedT-Mobile’s Customer Care team offered to issue the refund via a prepaid debit card but this offer was declined
On August 28, 2017, the refund of $was completed and the funds were to appear in Mr***’s bank account within one to three business days from that dateUpon speaking with Mr*** on August 31, 2017, T-Mobile’s Executive Response Team confirmed the refund was deposited into his bank account on Monday, August 28, T-Mobile truly regrets any inconvenience to Mr*** and we appreciate his patience throughout this processMr*** has been provided with the below contact number as well as the email address ***@T-Mobile.com and has been asked to contact me directly if he has any additional concerns regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G***
Executive Response

May 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any inconvenience Ms*** may have experienced with her accountT-Mobile records confirm that on April 13, 2017, Ms*** contacted our customer care department and request cancelation on her accountMs***’s cancelation request was processed and set for the end of her billing cycle, April 15, As requested, Ms***’s account was canceled on April 15, It is important to note that T-Mobile records confirm this was the only cancelation request received by Ms***
Ms*** also outlined concerns of an un-authorized user on her accountPlease be advised that T-Mobile records show that the person who contacted T-Mobile identified herself as *** *** and was able to fully verify the account informationIt is T-Mobile’s position that this is a domestic issue and should be resolved between Ms*** and Ms***Therefore, Ms*** remains responsible for the account, including the account balance
Nevertheless, upon review of the account and Ms***’s, correspondence, T-Mobile has issued a credit of $2,to the above-referenced account bringing the account to a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedMs***’s account remains canceled with a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during ***’s recent contact with our Customer Care department
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
James H***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: *** *** Sent: Monday, December 14, 10:AMTo: info Subject: Complaint ***
My complaint has been handled quickly and completely. Ty R*** with T-Mobile has handled this case with competence and courtesy in every way. I am now a very happy T-Mobile customer
*** ***
I need to get this response put on my complaint. If you can, please insert it, or if not please let me know how to do it

January 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 22, 2016, regarding the above-referenced accountT-Mobile regrets that Ms*** is dissatisfied with our January 18, responseAs indicated in our previous response, our records confirm that on January 5, 2016, Mr*** utilized our Equipment Installment Plan (“EIP”) program with the purchase of a Samsung Galaxy Core Prime handsetIncluded with Mr*** purchase was a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramAlternatively, Mr*** can replace his device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damagePlease note that the handsets sent as part of the Handset Exchange Program may be new or like-new, and do not include accessories such as the battery, back cover, or chargerOur records confirm that on January 15, 2016, Mr*** contacted our Customer Care team and processed a Handset Exchange Program replacement order for his Samsung Galaxy Core primeAdditionally, on January 15, 2016, Ms*** spoke with our office, and was sent a like-new Samsung Galaxy Shandset, with the condition that the Samsung Galaxy Core Prime would be returned to our office in good working order no later than February 15, Upon speaking to Ms*** on January 26, 2016, she has confirmed the receipt and successful use of the Samsung Galaxy Shandset that was sent from our officeMs*** also confirmed that the Samsung Galaxy Core Prime that was received via the Handset Exchange Program has been returned to T-Mobile, and the original Samsung Galaxy Core Prime has been returned to our office as requestedA credit of $for the cost of the shipping to our office was issued to Mr*** account on January 15, Additionally, on January 26, 2016, a courtesy credit of $was issued to Mr*** accountMr*** account remains active, with a credit of $T-Mobile regrets any inconvenience Mror Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have over screens shots and proof through email as well as witnessesI'm not backing downNext step attorney general, if placed on my credit I will send all documents to them as well

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 16, 2017, regarding the above-referenced account. T-Mobile regrets any concerns to Ms*** with regards to our Smartphone Equality program. Please be assured that T-Mobile makes every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent conversation with our Customer Care Please be advised that our Smartphone Equality program allows customers to be eligible for well-qualified device pricing based on their payment history and tenureCustomers must pay their bill on time for consecutive months and fulfill a minimum of months of tenure to qualify for zero down best pricing. Please note that taxes are still applicable with the above offer Please note that Ms*** stated in her correspondence that she indicated that she was offered an Equipment Installment Plan upgrade with a down payment in the amount of $50.00, however, our records were not able to confirm this offer. Nevertheless, on September 18, 2017, in an effort to amicably resolve this matter, T-Mobile agreed to qualify Ms*** for our Smartphone Equality program. Ms*** has confirmed she is satisfied with the resolution. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Cesar R*** Executive Response Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 6, 2016, regarding the above-referenced accountT-Mobile regrets hearing that Ms*** has experienced issues with her handsetUpon review of her account, we found that on February 16, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone Plus handset with 16GB of memory under mobile number ending in ***By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of the deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageWith regard to Ms***’s handset, our records reflect that on April 22, 2016, Ms*** contacted Assurant Solutions, Inc(“Assurant”) which provides Mr*** the Premium Handset Protection (“PHP”) with her JUMP! feature and completed an insurance claim as she reported physical damage on her iPhone Plus 16GB of memory handsetPHP with JUMP! provides coverage for enrolled customers in cases of equipment loss, theft, accidental damage, as well as in-warranty and out-of-warranty malfunctionsUpon contacting Assurant an insurance claim may be initiated and payment for a deductible applicable to the device will need to be remittedUpon payment of the deductible, the damaged handset is replacedIt is very important to note that the deductible is charged by and collected by Assurant in connection with their insurance protection and for Ms***’s handset model the fee is of $Following, on May 6, 2016, Ms*** participated in the Limited Warranty Exchange for her iPhone Plus 16GB of memory handset (order #***)Upon receipt, we examined the handset and it was found to have sustained physical damage to the screen, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** at the time of the exchangeThis information is also in the users’ manual and in the material that accompanies the replacement handsetBased on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessedMs*** may view an image of the physical damage via the following link: https://*** As a courtesy to Mr*** and in an effort to amicably resolve this matter, on June 8, 2016, T-Mobile agreed to issue a one-time courtesy credit of $for the out-of-warranty fee including tax billed to the account, leaving the account with a remaining balance of $for monthly recurring charges, features, applicable taxes and fees billed from June 5, to July 4, 2016, applicable EIP monthly installments billed to the account and onetime fee of $for service warranty processing feeIt is important to mention that in the future should Ms***’s devices require an exchange and the devices presents any physical or liquid damage, we recommend she Assurant directly at 1-866-866-or online at www.myphpinfo.com to complete an insurance claimBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAika A*** Executive Response

I want to take the moment to say thank you for assisting and helping with this matter as I do understand the policy and I understand the company's position with the matter it was just not fair to me the loyal customer that I had to pay for something I didnt cause physically but with that being said they have provided me with a resolution to the issues and I appreciate the quick response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: Kendrick ***
T-Mobile Account Holder: *** *** *** ***
Your File No
***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 20, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records confirm that the account holder on record is *** *** *** ***., and that they have designated MrKendrick *** as the authorized user for this accountWe are pleased to report that upon speaking to Mr***, we were able to come to an amicable resolution
T-Mobile regrets any concerns that Mr*** has experienced with his account with regards to coverageIn Mr***’s letter to your office, he indicates that he is not able to use service with his handset in or around his homeUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
It should be noted that upon review, the address listed in Mr*** letter to your office, T-Mobile has found that his area is served by our network with the following spectrums: LTE 700A MHz, LTE MHz, LTE MHz, and 2G; finally our records indicate that Mr***’s area is also served by our 3G and 2G technologiesFurther, Mr*** is utilizing an LG Vhandset which has access to all of the above referenced spectrumsAs a device is set up to automatically seek the strongest available signal, T-Mobile recommend that Mr*** perform a manual network selection on his device to set it only to the T-Mobile networkRegrettably, after all troubleshooting efforts were exhausted, Mr*** remained unsatisfied with the coverage in his area
Nevertheless, on May 23, 2017, T-Mobile extended the offer to allow Mr*** the option to cancel his services without having to remit payment for the billed charges for his monthly recurring charges from May 2, 2017, to June 1, 2017, in the amount of $159.73, which would result in a zero balance
Furthermore, in order to amicably resolve this matter, on May 23, 2017, T-Mobile offered Mr*** the option to return the LG Vhandset and Apple iPad Pro to our office utilizing the pre-paid mailing label provided to my attention at the following address within days of the receipt of this letter:
T-Mobile USA Inc
Attn: Belen L*** Menaul Blvd NE
Albuquerque NM
Upon receipt of the devices T-Mobile will credit the remaining amount owed on the EIP, for the total amount of $Please note that Mr*** agreed to pay off the remaining balance for the accessories in the amount of $345.71, which will appear on the final bill after the cancellation of the account occurs
On May 27, 2017, Mr*** performed a port out of his phone number ending in and the account was cancelled immediately followingT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Belen L*** Executive Response

November 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ** *** *** T-Mobile Account Holder: ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 30, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letterT-Mobile regrets any concerns Ms*** has experienced regarding her billing and the amount of effort taken to speak to our Customer CarePlease be advised that the billing statement dated June 13, 2015, in the amount of $reflected monthly recurring cost (MRC) from billing statement dates June 14, through July 13, The charges included the MRC plus applicable taxes and feesOur records confirm that on July 4, 2015, a payment in the amount of $was received satisfying the balance for the June 13, statementIt is important to note that no further payments have been received by Ms***T-Mobile records confirm that for Ms***’s billing statement dated July 13, 2015, in the amount of $reflected MRC from billing statement dates July 14, through August 13, The charges included the MRC plus applicable taxes and feesPlease note that no payment was remitted to T-Mobile for the balancePlease be advised that Ms***’s billing statement dated August 13, 2015, in the amount of $97.06, reflected the MRC from billing dates August 14, through September 13, and the past due balance of $referenced abovePlease note that no payment was receivedPursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due datePlease be advised that as payment was not received timely, on September 1, 2015, T-Mobile suspended the account’s ability to place outbound callsPlease note that the billing statement dated September 13, 2015, in the amount of $ 146.91, reflected the current MRC of $from September 14, through October 13, plus the unpaid balance above of $T-Mobile records confirm that the final billing statement dated October 13, 2015, in the amount of $128.20, was due to a credit of $being applied as the account had been cancelledPlease note that Ms***’s account was cancelled on October 26, 2015, as a result of non-paymentPlease be advised that T-Mobile has determined that the above mentioned final charge in the amount of $has been validly assessedIn an effort to amicably resolve Ms***’s concerns, upon Ms*** remitting a payment in the amount of $78.20, T-Mobile will issue a credit of $to bring the account to a zero balancePlease note that Ms*** has until November 15, 2015, to contact me at [email protected] Attn: Ruben A*** to accept the above offerPlease be advised that Ms***’s account remains cancelled with a balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

June 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 31, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any inconvenience Ms*** experienced regarding our Handset Exchange program and the associated non-return fee on her accountT-Mobile records confirm that on February 5, 2017, Ms*** performed a handset exchange on her accountThe handset exchange order was device was delivered on February 13, Please be advised that in each replacement handset box, a set of instructions were provided to inform Ms*** on how to return her non-working equipment as to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time an exchange is processedOur records do not indicate that we received the non-working handset; as such, Ms*** was charged $for the non-return fee and applicable taxes
T-Mobile contacted Ms*** on June 5, 2017, and in effort to amicably resolve this matter T-Mobile has adjusted the non-return fee in the amount of $as one-time courtesy to Ms***Following the adjustment, Ms***’s account currently reflects a balance due of $Additionally, T-Mobile advised Ms*** that she has days to return the non-working handset as to avoid being reassessed the non-return fee by sending the device directly to:
Executive Response
Attention: Jamen F* Menaul BlvdNE
Albuquerque, NM
T-Mobile recommends that Ms*** requests a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to usWe ask that Ms*** please include her account information within the box to ensure that she receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Ms*** and the non-return fee will then be considered valid and owedPursuant to the subsequent conversation Ms*** advised this matter has been resolvedT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F*
Executive Response

Complaint: ***
I dont feel the issue is resolved for a few reasons 1) T-Mobile has been unable to rectify the issue with RETURNED warranty claims as ive been recharged 2) T-Mobile has been unable to find the contracts for both devices, which I would need for the retrieval of the two devices from apple otherwise they are considered "abandoned" as of 4/7/

June 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 13, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** due to billingT-Mobile records indicate that on January 27, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung OnEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agreed to a series of monthly installments in the amount of $T-Mobile records show that on March 1, 2017, Ms*** qualified for and took advantage of our EIP offering again with the purchase of an LG AristoMs*** was asked to make a down payment in the amount of $and agreed to a series of monthly payments in the amount of $All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchaseAlthough this month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balancePlease note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP payments
T-Mobile records confirm that Ms*** has opted into the T-Mobile One All in promotionThis plan provides two lines for $per monthIn addition, Ms*** has the $handset protection feature on both lines ending in *** and Ms***’s line ending in has a Name ID feature that is $per monthMs***’s monthly recurring charges total be $plus any EIP payments
Please note that T-Mobile does provide customers the option to suspend a line for being lost or stolen to allow our customers to have the peace of mind that the device that is missing or stolen is not being used on the account and to prevent any surprise chargesPer Ms***’s request, her service for line ending in *** was suspended from May 20, 2017, to May 25,
Please note that Ms*** will continue to be billed as while the line is under the lost or stolen suspension
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s calls to Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedT-Mobile regrets any inconvenience to Ms***
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response

August 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 15, 2017, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms*** which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care In Ms***’s letter to your office she outlines concerns regarding her JUMP! On Demand handset trade inJUMP! On Demand (JOD) is a new way for customers to upgrade to the hottest devices whenever they wantJUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly cost by agreeing to monthly lease payments and a purchase option price at the end of the lease. Plus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytime T-Mobile records indicate that on October 2, 2015, Ms*** qualified for and took advantage of our JOD offering with the lease of an Apple iPhone 16GB handset for the line ending in 0731, an Apple iPhone 6S 16GB handset for the line ending in ***, and a Samsung Note handset or the line ending in ***. Please be advised that at the time of lease Ms*** agreed to: monthly lease payments of $for the Apple iPhone handset and a purchase option price of $plus applicable taxmonthly lease payments of $for the Apple iPhone 6s handset and a purchase option price of $plus applicable taxmonthly payments of $for the Samsung Galaxy Note handset and a purchase option price of $plus applicable tax Records further confirm that on March 26, 2017, Ms*** JOD upgraded by trading in her above mentioned Apple and Samsung handsets when she entered into a new JOD lease agreementAt that time the previous JOD for the two Apple iPhone handsets were closed however; due to an inadvertent error the purchase option price for the Samsung Galaxy Note handset in the amount of $was billed to Ms***’s account. Please be advised that on August 25, 2017, T-Mobile applied a credit in the amount of $for the purchase option price including applicable tax leaving a balance due of $by September 3, 2017. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC James H*** Executive Response

Complaint: ***
Please reopen my case, T-Mobile were talking to me for weeks to get this issue resolved, but the stop talking to me for about month, I have been calling them and leaving voice mails and they don't answer or return the calls
T-Mobile told me that the claim was legal, that they will send me the money but they haven't send me anything
Thank you
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