T-Mobile Usa Inc

June 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 27, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Mr*** has experienced regarding his accountT-Mobile records confirm that on January 6, 2017, a Change of Responsibility (“COR”) was completed, when the mobile number ending in *** was transferred to another account holderA COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new account
Please be advised there was also a request to transfer the Equipment Installment Plan (“EIP”) for a Samsung Jpurchased on August 19, Although the mobile number ending in *** was transferred as agreed to by the other account holder, the transfer of the EIP was never agreed toAs a result, the remaining EIP balance for the Samsung Jdevice remained on Mr***’ account
If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseWhen the account was canceled on April 1, 2017, the remaining EIP balance of $was accelerated and posted to the final billing statement dated April 20, It is T-Mobile's position that the remaining EIP balance is valid and owed
Nevertheless, in an effort to amicably resolve this matter, on May 31, 2017, T-Mobile applied the requested credit in the amount of $for the accelerated EIP charge for the Samsung JdeviceMr***’ account now reflects a remaining balance of $which is for the charges on the March 20, 2017, and April 20, 2017, billing statements
Mr*** can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on his billing statement remittance slipT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

September 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 31, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experienced regarding his experience with upgrading his deviceT-Mobile records confirm that on August 27, 2014, Mr*** activated his Simple Choice No Credit (SCNC) accountUnder the eligibility requirements for zero down for All (Smart Phone Equality), Pay in Advance and SCNC accounts are required to have months of on-time consecutive paymentsThis program allows customers who are not eligible for well-qualified device pricing to qualify based on their payment historyAfter review of Mr*** account, T-Mobile has determined that Mr*** account does qualify for the Smart Phone Equality ProgramIt is important to note that Mr*** will be migrated to a postpaid account and migrate his mobile number to the new account and cannot change the mobile number for the first daysMoreover, T-Mobile has reached out to Mr*** local T-Mobile retail location and advised of his future visit to ensure that Mr*** concerns are resolved in storeT-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** interactions with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

May 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced accountPlease be advised T-Mobile confirmed that *** *** and *** *** are one in the same
T-Mobile regrets any concerns Ms*** experienced regarding our Friends and Family lines On Us promotionBetween November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customersTo be eligible for up to two free lines of service, which are offered through monthly bill credits, Ms*** is required to maintain her T-Mobile ONE or qualifying Simple Choice rate planThe free lines must be newly added lines of service, not existing lines of service, and customers are only eligible to have up to two free lines of service per account
The account was activated October 30, 2016, and subscribes to our Simple Choice Family Match Unlimited Talk, Text, and Data rate plan for $per month for four lines of serviceUpon activation, Ms*** indicated she has a T-Mobile business line on a separate accountT-Mobile provides customers who have a T-Mobile line paid by their company up to a $discount off their personal consumer accountThis program is referred to as our Business Family DiscountThe discount was added to Ms***’s personal account and she received a monthly credit in the amount of $
On November 22, 2016, Ms*** activated two additional lines of servicePlease be advised accounts who receive the Business Family Discount are not eligible for the Friends and Family lines On Us promotionRegrettably, Ms*** did not qualify for the Friends and Family lines On Us promotionT-Mobile regrets any inconvenience to Ms*** on this matter
The account balance was in the amount of $and consisted of monthly access charges and fees and taxes for the billing period from February 3, 2017, through May 2, In an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $for the past due balanceMs*** indicated she moved two of the four lines of service to her T-Mobile business account and no longer needs her personal accountT-Mobile cancelled the remaining two lines of service and issued an additional adjustment in the amount of $for the inconvenience of this matterMs***’s account remains closed with a zero balanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

Complaint: ***
I am rejecting this response because: The advertisement was to get a "new" free line. T-Mobile sent me the SIM Card but refusing to give me an additional line free. MrH*** has not had any substantial communication with me regarding his decision to give me a telephone line I've been paying for for over years free. The advertisement was get add a line for free. I got the SIM CARD FOR THE FREE LINE BUT T-MOBILE DID NOT ACTIVATE THE LINE FOR FREE, T-MOBILE NEGLECTED TO UPGRADE MY SERVICE UNITL AUGUST 2017. THE FREE LINE WAS OFFERED AND WRITTEN AS AN ORDER ON 3/2/17. I THANK T-MOBILE FOR THE UPGRADE. BUT WHERE IS THE NEW LINE. I WANT A 6TH LINE AND I WANT IT FOR FREE AS ADVERTISED....OTHERWISE IT IS ADVERTISEMENT BY THIS GIANT VENDOR. PLEASE REVIEW T-MOBILE'S ADVERSTISEMENT. PLEASE NOTE THAT MRH*** IS NOT COMMUNICATING WITH ME AT ALL HE IS MAKING INTERNAL DECISION AND I HAVE NO IDEA WHAT T-MOBILE IS CHARGING ME FOR OR FOR THAT MATTER CREDITING ME FOR AS I HAVE NOT GOTTEN A ITEMIZED BILL FROM T-MOBILE.
Sincerely,
*** ***

March 14, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated February 28, 2018, regarding the above-referenced account. T-Mobile is pleased to report to your office that upon speaking with Mr***, we have been able to resolve this matter to his satisfaction.T-Mobile regrets any concerns Mr*** experienced regarding his T-Mobile account. T-Mobile records reflect that on October 12, 2017, Mr*** regrettably cancelled his T-Mobile account by transferring his mobile numbers ending in 5820, 9104, and to a new wireless provider. Mr***’s billing cycle ran from the 10th of one month to the 9th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Mr*** was billed through November 9, 2017.On November 10, 2017, T-Mobile sent Mr*** a final billing statement reflecting a total balance of $consisting of monthly access charges from October 10, 2017, through November 9, 2017, taxes and fees. Mr*** was notified regarding his outstanding balance through late notices in an effort to collect the debt prior to the referral of the account to a third-party collection agency. On April 7, 2018, after unsuccessful attempts to collect on the outstanding balance, Mr***’s account was referred to a third-party collection agency, Convergent Outsourcing Inc., with the outstanding balance of $163.55, which includes the previous balance owed of $130.84, and a one-time collection fee of $32.71.On March 5, 2018, T-Mobile contacted Mr***, and discussed his concerns. In an effort to amicably resolve the matter, T-Mobile issued an account credit of $130.84, which will waive the collection fee assessed of $32.71, leaving the account closed with a zero balance. T-Mobile agrees to instruct the outside collection agency to delete derogatory credit reporting and cease collection efforts. Please note the removal of derogatory credit reporting may take up to days to reflect on Mr***’s credit report. Pursuant to our conversation, Mr*** confirmed the matter is resolved and he has no further concerns. T-Mobile regrets any inconvenience to Mr***, and we appreciate the opportunity to address his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MobiLE USA, INC.Adrianne F*Executive Response

Complaint: ***
I am rejecting this response because: T-mobile is clearly deflecting the matter here as not once did I request a unlock what so everMy complaint is clearly T-mobile telling me that the used phone I purchased was free and clear of any financial responsibility from the person I bought the phone but after the purchase was completed I had a issue with the phone activation and found out there was indeed a bill owed on the phoneIf the t-mobile rep would have told me this in the first place when I called with the account holder present then I would not have purchased the phoneI called them first to prevent fraud as any cell phone carrier instructs all used phone buyers to do before purchasing to make sure the phone will be problem free after the purchase but cause T-mobile gave me info about the history of the phone I have ended up with a $paper weight. T-mobile stop deflecting stating I requested a carrier unlock cause no where in this complaint does it state that is what I'm afterThey know they are at fault but do not have a legitimate response relevant to this matter.I request this case be placed on file in favor of myself as T-mobile has decided to deflect rather than approach the matter professionally. Their response clearly backs up my above request and statement
Sincerely,
*** ***

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** * *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 10, regarding the above-referenced account. We regret hearing of ***’s concerns with our Carrier Freedom program and the status of her submission. As Ms*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-Mobile. In March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offer. In order to qualify for our Carrier Freedom program, there are several eligibility requirements to be met. Ms*** did not meet them as the account was not active for a minimum of days and is now canceled Additionally, please be advised that T-Mobile is unable to guarantee coverage in all locations. All customers have the ability to check T-Mobile coverage down to the street level using the Personal Coverage Check tool. As Ms*** was not satisfied with the coverage in her new area, and canceled the account during the return period, T-Mobile has refunded her in full, and also included an additional $that was agreed upon at the time she traded in her previous device As the requirements for the Carrier Freedom program were not met, T-Mobile is unable to honor the promotion as requested by Ms***. We apologize for any inconvenience Ms*** has experienced regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Felicia P*** Executive Response Tell us why here

February 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 27, 2017, regarding the above-referenced account. T-Mobile is pleased to report that we resolved this matter to Ms***’s satisfaction T-Mobile regrets any confusion that Ms*** experienced with the JUMP! deferred return. T-Mobile records indicate that Ms***’s mobile number ending in *** had an existing JUMP! On Demand (“JOD”) lease for a Samsung Galaxy Shandset from December 2, 2015. On December 14, 2016, Ms*** elected to use the JUMP! benefit and tradthe Samsung Galaxy S6. Since Ms***’s new handset was available in our retail location, we were able to take the trahandset and close the JOD lease associated with the Samsung Galaxy Shandset T-Mobile records indicate that Ms***’s mobile number ending in *** had an Equipment Installment Plan (“EIP”) started on December 9, for a Samsung Grand Prime handset. On December 13, 2016, Ms*** opted to use her JUMP! benefit and trathe Samsung Grand Prime and open a new EIP for a new Apple iPhone SE handset. At the time of the upgrade, the inventory for the Apple iPhone SE was not available and the order had to be shipped to Ms***. Since the handset had to be shipped to Ms***, we included a pre-paid return shipping label to Ms*** inside the box of the Apple iPhone SE and a set of return instructions for the Samsung Grand Prime handset was included in the boxWe regret if this information was not clear to Ms*** and we regret any inconvenience that she may have experienced. In an effort to amicably resolve this matter and as a gesture of goodwill, on January 29, 2017, T-Mobile closed the EIP for the Samsung Grand Prime handset and issued a credit to the account in the amount of $for the January equipment installment. T-Mobile did not request that Ms*** return the Samsung Grand Prime before closing the EIP; as a one-time courtesy. As of February 9, 2017, Ms***’s account reflects a zero balanceMs***’s current billing period ends February 16, and the next payment will be due by March 9, T-Mobile appreciates Ms***’s business and we regret any inconvenience that she may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

March 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 15, 2016, regarding the above-referenced accountT-Mobile is pleased to report we have resolved this matter to Ms***’s satisfactionT-Mobile regrets any confusion Ms*** experienced regarding her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareWith one of T-Mobile’s Un-carrier moves, we have launched Smartphone Equality - a program whereby customers who were previously not eligible for well-qualified equipment pricing, can qualify for the best pricing available if they pay their bill on time for consecutive monthsIn order for a payment to be considered “on-time”, the payment must post to the applicable account within hours of the original due datePayments posted after the hour window will reset the monthly counterRegretfully, Ms*** does not qualify for Smartphone Equality as she has not had months of consecutive on time paymentsT-Mobile records confirm on February 15, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Grand Prime handsetAt the time of purchase Ms*** was asked to make a down payment in the amount of $and agreed to a series of monthly installments in the amount of $Typically, customers are required to remit the down payment at the time of sale; however, as a courtesy to Ms***, T-Mobile agreed to bill the down payment of $to her accountUnfortunately, T-Mobile is unable to split the down payment up once billed to the accountAlthough T-Mobile considers the down payment valid, our records confirm that we have credited a total of $toward the down payment mentioned aboveIn regards to Ms***’s concerns about receiving a corporate discount, T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis program, which has been grandfathered, allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment or affiliation on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedPlease note Ms*** is enrolled in the T-Mobile Advantage Program, but as referenced above she does not receive a monthly discount on her rate planT-Mobile regrets any confusion regarding our T-Mobile Advantage ProgramT-Mobile records indicate on December 13, 2016, Ms*** signed up for the $data feature to take effect on January 10, As part of a limited time promotion Ms*** was offered three months of free dataPlease note Ms*** did receive credits in the amount of $each on January 21, 2016, February 21, 2016, and March 12, 2016, for the three months of dataIn an effort to amicably resolve this matter, on March 18, 2016, T-Mobile applied a credit in the amount of $to Ms***’s account which covers the remaining portion of the down payment which has not yet been creditedThe account now reflects a remaining balance of $60.44, which consists of her monthly recurring charges from March 7, 2016, through April 6, Please note that on March 18, 2016, T-Mobile contacted Ms*** and apprised her of our findings mentioned above and presented the credit outlined which she accepted as resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

February 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated January 31, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his T-Mobile accountOn October 20, 2015, Mr*** participated in our JUMP! On Demand promotion for an iPhone 6S with 64GB of memory gray on his mobile number ending in ***JUMP! On Demand is a leasing option that provides customers another affordable option to use the best new devices on our amazing Data Strong networkMr*** was not asked to make an upfront capital cost reduction payment; however, he agreed to 18-monthly lease charges of $On September 16, 2016, Mr*** participated in our JUMP! On Demand promotion for an iPhone with 128GB of memory at a T-Mobile retail storeRegretfully, our T-Mobile store did not close the JUMP! On Demand for Mr***’s iPhone 6S when the handset was traded-inIn an effort to amicably resolve this matter, on February 1, 2017, T-Mobile closed Mr***’s JUMP! On Demand lease for his iPhone 6SIn addition, T-Mobile applied a credit of $for the monthly lease payments assessed toward the accountPlease note T-Mobile has applied monthly credits since October for Mr***’s monthly lease paymentsAs of February 7, 2017, Mr***’s account balance is $Mr*** accepted this as a resolutionT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

May 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 27, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** **, and that she has designated *** *** as an authorized user of the accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfactionT-Mobile regrets any inconvenience Mr*** has experienced regarding his rate planT-Mobile records confirm Mr*** was subscribed to the $Simple Choice Family Unlimited Talk Text & Data Line rate planPlease note this now a grandfathered promotional rate plan and included 2.5GB of data per line of servicePlease note on February 27, 2016, Mr*** requested the cancellation of the mobile number ending in *** bringing the total remaining mobile numbers on the account to fiveAs Mr***’s previous rate plan required six lines of service or more he was moved on March 8, 2016, to the $Simple Choice North American Unlimited Talk Text & Data Lines rate plan plus an additional $per line of service which included with 2GB of data per line of serviceT-Mobile regrets any confusion regarding the rate plan changePlease note on April 26, 2016, Mr*** opted to upgrade his data feature to the $6GB data featureIn an effort to amicably resolve this matter, on April 29, 2016, T-Mobile applied a credit of $to the account which represents six months of the $6GB data featureMs**’s account now reflects a credit balance of $Upon speaking with Mr*** he accepted this as full resolution to his concernBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

July 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 23, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountPlease be advised that we have made several attempts to contact Ms*** which have proven unsuccessful
T-Mobile regrets any concerns Ms*** has in regards to the insurance coverage on her *** handsetMr*** activated his T-Mobile account on April 15, 2017, and subscribed to the T-Mobile ONE All In two lines rate plan for $In addition, Mr*** subscribed to the optional JUMP! with Premium Device Protection for $monthly on the line ending in *** and Device Protection for $on line ending in *** for a total monthly recurring charge of $
On June 22, 2017, Ms*** contacted Customer Care stating that her handset was damaged and inquired on filing an insurance claimShe was advised that non-T-Mobile devices are not covered under Premium Device ProtectionPlease be advised T-Mobile offers an optional Premium Device Protection Plus $monthly feature that offers complete coverage of non-T-Mobile handsets; however Ms*** would have had to have added this feature within days of purchasing her phone
T-Mobile would like the opportunity to resolve Ms***’s concernsAt her earliest convenience she may contact me at the number listed below Monday through Friday 12:30pm to 9:00pm MST to further discuss her concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care team
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher P***
Executive Response

April 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced accountOur records indicate the account holder of record is *** *** *** and that Mr*** has been designated as an authorized user
T-Mobile regrets any concerns Mr*** experienced regarding accessories billing to his accountT-Mobile records indicate on September 14, 2015, an LG Tone headset, Apple iPhone headphones, and Beats headphones were purchased on our Equipment Installment Plan (“EIP”) when Mr*** visited a T-Mobile retail locationOn September 16, 2015, an Apple iPhone Lifeproof case was purchased on EIPAdditionally, on September 30, 2015, an Apple iPhone case, an Apple iPhone cable, and a Bluetooth speaker were purchased on EIP
Please be advised, T-Mobile reviewed our promotions being offered in our retail stores during the timeframe the accessories were purchased, and our records do not indicate T-Mobile offered accessories for free via monthly bill creditsT-Mobile regrets any inconvenience to Mr*** on this matterHowever, in an effort to amicably resolve this matter, T-Mobile ended the EIP’s for the accessories and Mr*** will no longer be billed the monthly accessory charges
Additionally, T-Mobile offered Mr*** a refund in the amount of $which covers all EIP charges billed to Mr***’s account since September T-Mobile respectfully declines Mr***’s request for compensation in the amount of $5,
Pursuant to a conversation with Mr***, he indicated that he does not want any credit applied to his T-Mobile account until he has received a response to your office from T-MobileAs requested, credits have not been applied to the accountT-Mobile asks Mr*** to contact me at the number below within days from the date of this correspondence should he wish to accept the offer of credit in the amount of $T-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

July 31,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated July 18, 2017, from *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile appreciates the opportunity to respond to Mr***’s concerns related to the Samsung Buy One Get One (“BOGO”) promotion and his customer service experiencesPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent visit in our retail location
T-Mobile records indicate that on April 29, 2017, Mr***’s rate plan was changed by Customer Care from the Simple Choice North America Family Unlimited Talk, Text, and GB’s of Data, at a total monthly rate of $plus taxes monthly to T-Mobile’s T-Mobile ONE rate plan at a monthly rate of $with taxes included
Our records reflect that on May 12, 2017, Mr*** attempted to take advantage of the Samsung Galaxy Spromotion that was held between the dates of May 12, 2017, through May 24, 2017, where, eligible customers who purchase a qualifying Samsung Galaxy Son Equipment Instalment Plan (“EIP”), and activate at least one new line of service on T-Mobile ONE or Simple Choice Unlimited rate plan, could receive a Galaxy Sfor free after rebateThe max value of the rebate is the full retail price in the amount $for the Samsung Galaxy SOn that day, Mr*** added the line ending in *** and purchased one Samsung Galaxy Son an EIPOn May 15, 2017, Mr*** returned to the retail location and purchased the second Samsung Galaxy Son EIP as an upgrade for his line ending in At this time, Mr*** had met all of the qualifiers for the BOGO promotion
However, one of the qualifiers was that the account needed to remain on the T-Mobile ONE rate plan through the entire promotional period, and until the rebate was processedRegrettably, on June 13, 2017, prior to the rebate processing, Mr*** requested for his rate plan to be changed back to the Simple Choice North America Family Unlimited Talk, Text, and GB’s of Data, four line promotional rate planDue to the change Mr*** no longer qualified for the rebateT-Mobile regrets any inconvenience to Mr***
In an effort to amicably resolve Mr***’s concern, T-Mobile waived the remaining EIP balance of $for the Samsung Galaxy Shandset on the line ending in In addition, a $credit was applied to Mr***’s account for the difference Mr*** had paid toward the device since activationThe credit reflected a reduced balance of $due on July 20, Mr*** accepted this as a resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan C***
Executive Response

Complaint: ***I am rejecting this response because:I was told completely different on the day I purchased my new phone and trade in my other new phone from ***I was told by the store manager that the trade in value was separate from the reimbursement to be receivedI received a call from Tmobile a few days after I filed this complaint here on the Revdex.com, offering me $credit and not the complete amount that was promised to me by their storeThe total I should be getting back is of which only $was sent to me after months of waiting, I ask that they give me the remaining of $or pay out my new device in the amount of $I think that is not fair what they are doing to me as a customer, If this issue is not resolved asap I will move forward with legal action against Tmobile and the storeI will not lose $317.00! I traded in a brand new Iphonethat costs $649.00 Sincerely,*** ***

Tell us why here... February 15, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 5, 2018, regarding the above-referenced account. We regret that Ms*** has concerns with our previous response. Upon further review, in an effort to amicably resolve this matter, T-Mobile has honored the following offers for Ms***:• Remove the JUMP! feature, which provides customers the Premium Device Protection (PDP) on the lines of service ending *** and *** with a monthly charge of $12.00.• Issued a bill credit in the amount of $for the monthly charges accessed on the January billing statement. • Issued a bill credit in the amount of $for the monthly and prorated charges accessed on the February billing statement.• Issued a bill credit of $bringing account balance to $as of the date of this letter.Please be advised Ms*** has accepted the above outlined offersWe regret any inconvenience and appreciate Ms***’ business.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Rochelle M***Executive Response

April 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your
correspondence dated April 7, 2016, regarding the above-referenced file numberPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that *** *** is not an authorized user on the account which is associated with the mobile number he providedOn April 12, 2016, we contacted the account holder of record and they allowed T-Mobile to contact Mr*** regarding this issue and to complete a handset exchange at no cost as we advised we would offer to Mr***We confirmed no changes will be assessed toward the accountPlease note, T-Mobile provides customers with a one-year Limited Warranty on new handsets purchased from T-Mobile or T-Mobile authorized dealersDuring the Limited Warranty period, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or water damageThe terms of the express, written handset warranty is provided for all customers in the Terms & Conditions Return Policy Limited Warranty which is included in the box of the new handsetOn April 12, 2016, T-Mobile contacted Mr*** and confirmed that the ZTE Zdevice in question was outside of the 12-month warranty provided by the manufactuerer and honored by T-MobileHowever, as a courtesy to Mr*** and in an effort to amicably resolve this issue, we completed a handset exchange for the ZTE Zdevice at no costMr*** was advised the replacement device will be new or like-new and carries a 90-day warranty with T-Mobile from the date he receives itT-Mobile regrets any inconvenince this may have cuased Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

July 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017, from Mr*** *** regarding the above-referenced accountPlease be advised that the account holder of record is Mr*** ***, and that he has designated Mr*** as an authorized user of the account
T-Mobile regrets any concerns Mr*** experienced regarding the accountOur records confirm that the account was activated on April 16, 2017, and currently has four active lines of serviceThree of these lines of service were portfrom another provider, including Mr***’s line of service ending in ***In Mr***’s correspondence, he indicated that upon completion of the poof his mobile number, he submitted documentation to participate in our Carrier Freedom reimbursement program
As Mr*** may be aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulIt is important to note, however, that as indicated in the terms of the program, the Carrier Freedom reimbursement is available one time to a single mobile numberFor example, if a customer ports their number to T-Mobile, then later decides to port their number to another provider, they are unable to receive the Carrier Freedom reimbursement a second time if they return to T-Mobile
Our records confirm that Mr*** previously ported in his mobile number ending in *** to T-Mobile on February 8, 2014, to his account number ***Upon completion of this port-in, Mr*** submitted documents for our Carrier Freedom programOn April 9, 2014, T-Mobile issued a reimbursement to Mr*** in the amount of $for the qualified chargesMr***’s mobile number ending in *** remained active until October 22, 2016, when he ported the number to another providerHowever, on April 26, 2017, Mr*** portthe mobile number ending in *** to account number ***, and used our EIP program to purchase an Apple iPhone Plus handset
A down payment in the amount of $was remitted, and the remaining balance was to be paid in monthly installments in the amount of $Mr*** tradan Apple iPhone Plus from his previous provider at that time, for a tracredit in the amount of $This tracredit was used to cover the device down payment and taxes, and the remaining $was applied to the account as a onetime bill creditMr*** submitted documentation for the Carrier Freedom program on May 27, As Mr*** had previously received a Carrier Freedom reimbursement for this line of service, on May 30, 2017, this reimbursement request was declined
However, in an effort to amicably resolve Mr***’s concerns, on June 28, 2017, T-Mobile reviewed the documents Mr*** submitted on May 27, 2017, and issued a reimbursement to Mr*** for the qualified device charges, minus the tracredit issued in the amount of $335.00, for a reimbursement in the amount of $This reimbursement has been issued to Mr*** in the form of a prepaid refund card, which has been sent to him via U.SMailMr*** can expect to receive this reimbursement within ten business daysT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

October 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 10, 2016, regarding the above-referenced accountT-Mobile sincerely regrets any inconvenience with regards to Ms***’s husband’s Samsung Galaxy Note T-Mobile records confirm that the handset was originally purchased April 30, It is important to note that Ms*** has mailed her damaged Samsung Galaxy Note to T-Mobile for our investigative purposes and as such we have adjusted the cost of the handset from the accountIn addition T-Mobile has replaced Ms***’s handset with a certified open box Samsung Galaxy Note 5, this handset was provided at no costMs*** has advised our offices that she considered this matter resolved to her satisfactionAgain, T-Mobile regrets any inconvenience to Mrand Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 27, 2016, regarding the above-referenced accountWe regret that Mr*** was not satisfied with our latest response to his concernsOn July 9, 2013, Mr*** activated his T-Mobile accountShortly thereafter on July 26, 2013, Mr*** contacted T-Mobile’s Customer Service department to advise us that that his handset was stolen, at which time he requested that we suspend his servicesPlease note that we do not have record of Mr*** requesting to cancel his accountHowever, on September 23, 2013, as we did not hear back from Mr*** T-Mobile canceled his line of serviceOn May 26, 2016, T-Mobile contacted Mr*** and informed him that as we had no request to cancel the line, the balance in full was considered valid and owedHowever, on this day we offered to close the account and consider the balance paid in full should Mr*** remit payment to T-Mobile in the amount of $Please note that Mr*** declined this offer, and therefore the past due balance of $remains valid and owedHowever, in an effort to amicably resolve this matter, on June 3, 2016, T-Mobile contacted Mr*** and offered to credit the balance of $to which he accepted as a full resolution to his concernsIn addition, T-Mobile has removed the account from third-party collections and advised the collection agency to delete any negative information reported to the credit bureaus regarding this debtMr*** should allow approximately days for this information to be reflected on his credit reportMr***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response