T-Mobile Usa Inc

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 3, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Mr***, he confirmed that this matter has been resolved to his satisfaction
T-Mobile regrets any inconvenience that Mr*** experienced while attempting to remedy this situationT-Mobile records confirm that Mr*** submitted for Carrier Freedom reimbursement
With Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs up to $per lineThis reimbursement is based on the Early Termination Fee (ETF) on the final statement, and/or the consumer’s device payment plan/lease, such as Equipment Installment Plan (EIP)Carrier Freedom also requires the trade in of qualified equipment for each line wanting to participateThe reimbursement is divided into two payouts; travalue based on the market value of the device, and the remainder of the EIP from the final bill via Prepaid MasterCardPlease note the device payment plan is minus the travalue, which equals the amount reimbursed on the Prepaid MasterCard
On January 21, 2017, Mr*** traded in an iPhone Plus 64GB on mobile number ending in ***, and an iPhone Plus GB on mobile number ending in ***In total, Mr*** received $in tracredits for both of the aforementioned devices
T-Mobile records confirm that Mr*** submitted for his Carrier Freedom reimbursement on February 28, 2017, which reflected the remaining balance owed to *** in EIP charges equaling $1,It is T-Mobile’s position that pursuant to the reimbursement program, Mr*** was to receive the remaining amount of $via Prepaid MasterCard
On May 10, 2017, T-Mobile relayed the terms of Carrier Freedom to Mr***In an effort to amicably resolve the matter, T-Mobile offered to honor the remaining balance owed on installments totaling $1,via Prepaid MasterCard, rather than the remaining amount minus the trade-ins to be delivered within 7-business days from the date the conversation took placePursuant to our conversation, Mr*** confirmed the matter is resolved, and has no further concernsT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

June 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 2, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved Ms***’ concerns to her satisfactionT-Mobile regrets any concerns Ms*** experienced with her T-Mobile handset upgradeT-Mobile records confirm that on May 23, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SWhite with 64GB of memory on her mobile number ending in ***Based on her personal credit history at the time of Ms***’ purchase, she was not required to make a down payment; however, she agreed to a series of monthly installments in the amount of $As Ms*** states in her correspondence, she accidently damaged the SIM card tray on her new deviceRegretfully this would void her Limited Handset Exchange Warranty for a replacement as the phone now has physical damageHowever, in an effort to amicably resolve this matter, on June 3, 2016, T-Mobile sent Ms*** a brand new Samsung Galaxy SEdge White with 64GB of memory in exchange for the return of her damaged deviceMs*** accepted this as a resolutionOnce Ms*** receives her new device, we will update her serial number and she will continue to be responsible for her original EIPAlso upon receipt of the phone, T-Mobile will apply a credit for the charge of the new handset in the amount of $Ms*** will not be responsible for any additional chargesIn addition, Ms*** may return the damaged device to my attention at: T-Mobile USA, IncAttn: Ligia M*** c/o Executive Response P.OBox Albuquerque, NM T-Mobile recommends that Ms*** request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Ms*** please include the handset, battery, charger, and her account information within the box to ensure proper creditPlease be advised if the full kit is not returned (such as a missing charger or battery), a $restocking fee will be deducted from the credit offered aboveIf the handset has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, the equipment will be returned to Ms*** and the EIP balance will then be considered validIt is important to note, Ms*** must have the equipment post marked for return no later than July 10, 2016, to take advantage of this offerT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

January 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence January 18, 2018, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to receiving her rebateT-Mobile records confirm that Ms*** qualified for our QMagenta Apple BOGO offer when she purchased her handsets from ***Please be advised, customers participating in our QMagenta Apple BOGO offer must visit www.t-mobile.com/promotions to submit for their rebate by uploading their receipt and IMEI with the designated rebate codeUpon submitting for their rebate, customers are advised that the approval of the required documents and reimbursement of the QMagenta Apple BOGO offer may take up to eight weeks from the date of submission to be received
On January 16, 2018, in an effort to amicably resolve Ms***’s concerns, our Customer Care team processed her rebate cards in the amount of $eachMs*** can expect to receive her reimbursement cards within to business days from the date of approval
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Vanessa Q***
Executive Response

September 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 28, 2015, regarding the above-referenced account. Please be advised that we have made several attempts to contact Mr***, which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile understands how frustrating it can be to receive a bill that is higher than expected and be confused by the charges as well. On July 6, 2015, Mr*** activated an account on the Simple Choice Unlimited Talk and Text Two Lines for $100.00, rate plan. Additionally, Mr***’s third voice line was billed $per month plus taxes, which also included unlimited data. Mr*** also activated a mobile broadband device, with the mobile number ending in ***, on the 5GB Match Your Phone Data Up to 5G rate plan, for $10.00, plus applicable taxes. During the activation process, Mr*** also opted into T-Mobile’s JUMP 2! feature on each of the lines on the account, totaling $per month. With approximate taxes Mr***’s monthly reoccurring charges total $
T-Mobile records confirm that on July 6, 2015, Mr*** took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) with the purchase of a Samsung Galaxy Tab white device, an Apple iPhone Plus 16GB device and two Samsung Galaxy S16GB black devices Mr*** was required to remit a down payment of $plus applicable taxes and agree to monthly installments of $for all devices. Therefore, Mr***’s estimated monthly charges are $per month.
T-Mobile records confirm that Mr*** was charged $202.18, for the billing cycle running from July 7, 2015, through August 6, 2015, due to his EIP payments not being included on that billing statement. This is because EIP charges won’t appear until the first bill following the purchase of the devices A payment of $was received on July 29, 2015, reducing the account to a zero balance
On August 7, 2015, Mr*** was then charged on, $282.02, for the billing cycle charges from August 7, 2015, through September 6, 2015. Records confirm that on August 31, 2015, a payment of $was received, reducing the account balance to $62.02, which was due on August 27, 2015. We have carefully reviewed Mr***’s account and T-Mobile has no record of Mr*** being advised that his average monthly bill would be $per month including tax. T-Mobile has confirmed that Mr*** is being billed in accordance with his rate plan and that he has been accurately charged.
It is important to note that the traof a device within the retail store is a final transaction. Pursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”
However, in an effort to amicably resolve the matter, if Mr*** chooses to cancel his services within the next days, T-Mobile will allow Mr*** to return his handsets, in good working condition, within days of this letter, directly to my attention at:
Executive Response
Attention: Diana J***
*** *** *** **
Albuquerque, NM
Upon receipt of Mr***’s handsets, T-Mobile will issue a credit of $1,835.52, to Mr***’s open EIP balance. If Mr*** would prefer to change his price plan and data features in order to reduce the overall cost of his monthly reoccurring charges, he may contact Customer Care at***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 19, 2016, regarding the above-referenced accountPlease be advised that we have made an attempt to contact Ms***, which has proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any concern to Ms*** in regards to her experience with T-Mobile’s Advantage programT-Mobile records confirm that on October 31, 2016, Ms*** activated her above referenced postpaid accountPlease note that in Ms*** letter to your office she explains she is an employee of the State of California which would qualify her for a fifteen percent discount off qualifying rate plansRegrettably, our records confirm that Ms*** has not registered for T-Mobile’s Advantage program and thus her account has not received the fifteen percent discount and shall not receive it until her account is registered and appropriate employment verification is provided for reviewPlease note that registration is our customers responsibility and is only done after the account is activatedMs*** may visit https://business.t-mobile.com/advantage to register her account for T-Mobile’s Advantage program to receive a monthly percentage discountIn an effort to amicably resolve this matter, on November 12, T-Mobile applied a credit in the amount of $to refund Ms*** for the fifteen percent discount from her bill dated November 3, and to credit her upfront for the fifteen percent discount from her upcoming December 3, billing statement leaving the account reflecting a credit balance of $T-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

September 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 16, 2016, regarding the above-referenced accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWhile we understand that Ms*** has not received the complete and accurate information we pride ourselves on providing, we do appreciate her patienceUnfortunately, the overwhelming response to the release of the iPhone resulted in some system issues that we did not anticipateWe apologize if any T-Mobile employee failed in any way to display world-class service during Ms***’s recent contact with our Customer CareIn an effort to amicably resolve Ms***’s concerns, T-Mobile offered to provide a credit of her current account balance totaling $259.67, returning the account to a zero balanceAdditionally, T-Mobile placed a new order for the correct iPhone model she initially requested and allowed for Ms*** to return the incorrect model iPhone directly to my attention within days of the delivery of her new handset at: Executive Relations Attention: *** *** *** *** *** ** *** ** *** Upon receipt of the handset, T-Mobile will apply a credit for the full remaining corresponding Equipment Installment Plan (“EIP”) balance to remove further financial responsibility of the returned iPhone T-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shipping and include her account information with the deviceMs*** accepted these offers as resolutionT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***please be advised that they are just giving you the same response that has been given in your previous emailAnd Mr B*** is more than obvious that he did not read the email The balance there now is my current balance and I have been disputing my charges for more than the days they requireThey just like to sweep everything under the rug and ignore the issue or factI questioned why they give you credits but still do not provide credit for the charges they refundAnd the fact I was given credit for the time that they know for a fact I was being charged falsely for a line I never used due to their coverageAnd they are also aware that they were advised by the FCC that they need to solve the coverage issue as it is their problems not mine I want my taxes that were charged on services not provided andRecited to beRefuted as well they cannot charge for taxes on amounts that have beenRefutes

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still feel the time that I wasted is not compensated but looks like they don't care for those.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This resolution was satisfactory to me yesterday and I paid the balance 55.62$ to the T-mobile yesterday afternoon and the T-mbile system showed that my balance had been zeroHowever, I still receive the call from the collecting agency this morningThey said they don't see any update from their system and told me that maybe I had two T-mobile accountsI had to call back T-mobile again and told them the account number *** that I got from the collecting agencyThey said they found that my phone number was associated with this account and they needed 3-businessdays to invesitigate it. Desired resolution: I've paid the balance and the real balance should be zero nowI don't know why my phone number was associated with the account ***Any additional charges coming from this account are not mine and my associatiation with the account *** should be cutI would like my T-mobile account to be closed in writing and the collecting agency colse my account in their system and do not bother me again
Sincerely,
*** **

June 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated June 6, 2016, regarding the above-referenced accountT-Mobile regrets that Mr*** received a higher than expected billing statementT-Mobile records confirm that Mr*** canceled his account on May 5, 2016, when he ported his mobile numbers to another service providerMr***’s billing cycle ran from the 25th of one month to the 24th of the following monthPursuant to T-Mobile policy customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through May 24, Please be advised that Terms and Conditions are available via our website at www.t-mobile.com under Terms and Conditions for the convenience of our customersAlso as Mr*** is aware, if a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records indicate that Mr*** agreed to an EIP for the mobile number ending in *** on October 16, 2014, with the purchase of a Samsung Galaxy S16GB and Sliding Case and Impact shield accessoriesWhen the account was canceled on May 5, 2016, the remaining EIP balance of $was accelerated and posted to the final billing statement dated May 24, T-Mobile regrets any difficulties Mr*** may have experienced with his corporate discount while in service with T-MobilePlease note that T-Mobile offers corporate discounts to individuals who are active employees’ at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive specific benefits based on their affiliation with their employer or university by migrating accounts to a corporate collectivePlease be advised that customers are required to recertify their employment on an annual basis to maintain their monthly discountIt is important to note that as stated on the sales collateral for the MCSA discounts, “certain restrictions apply”Therefore customers who cancel their accounts will not receive the discount on their final billing statementAs a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the monthly recurring charges incurred from April 25, 2016, through May 24, Mr***’s account remains cancelled with a balance of $for the final EIP balance that Mr*** has agreed to payT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

February 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 7, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfaction
T-Mobile regrets any concerns Ms*** experienced with ordering new equipmentT-Mobile records confirm that on January 13, 2017, Ms*** purchased an iPhone 32GB Rose Gold kit for her number ending in ***Ms*** elected to finance the equipment through the Equipment Installment Program (“EIP”) wherein she paid a down payment and taxes totaling $and agreed to pay for the remaining cost of the equipment totaling $in monthly installments of $Further records confirm that the above iPhone was shipped on January 13, 2017, via UPS tracking number ***Unfortunately, Ms*** did not receive the iPhone and the tracking number was not updated beyond showing “in transit”
As Ms*** states in her correspondence, on January 30, 2017, a new order was placed for another iPhone 32GB Rose Gold kitHowever, the order was cancelled as Ms*** did not agree to the EIP electronic agreementIn an effort to amicably resolve this issue, T-Mobile ended the EIP loan on Ms***’s account for the iPhone which was mailed on January 13, 2017, and waived the remaining balanceThe IMEI number for the missing iPhone has been blocked so that it cannot be utilized on our networkMs***’s initial payment of $was refunded back to her credit card and she can expect to see the refund in two to three business days
Pursuant to Ms***’s request, on February 8, 2017, a new order was placed for an iPhone 32GB Rose Gold for her number ending in ***Ms*** again elected to finance the new device through EIPAs a courtesy to Ms***, T-Mobile waived the initial down payment requirement of $Ms*** agreed to pay for the remaining cost of the device totaling $in monthly installments of $Ms*** can expect delivery of the new iPhone today via UPS tracking number ***T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brian W*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulTherefore, we will make every effort to address Mr***’s concerns within this response
T-Mobile regrets any inconvenience Ms*** may have experienced in regard to returning the Samsung Galaxy Tab E tabletOn November 19, 2016, T-Mobile records indicate Ms*** purchased a Samsung Galaxy Tab E tablet at the purchase price of $plus applicable taxes during our November Samsung Tablet On Us promotionFrom November 11, 2016, through November 20, 2016, eligible customers who purchase a Samsung Tab E or Tab A on a 6GB or higher Mobile Internet (“MI”) plan including T-Mobile ONE can receive the tablet for free via promotional bill creditsAt the time of signing, Ms*** was not required to remit a down payment; however, she agreed to 24-monthly installment payments of $
Additionally, Ms*** added a MI line with mobile number ending in *** for $per month on November 19, 2016, which includes 6GB of data and a $discount for having an active voice line ending in which ends in ***
On December 1, 2016, T-Mobile records indicate the MI line ending in *** was cancelledThe Samsung Galaxy Tab E tablet was returned as of May 4, T-Mobile records indicate that from November 30, 2016, through May 4, 2017, Ms***’s above-referenced account has received multiple credits in various amounts for a total of $In addition, upon returning the Samsung Galaxy Tab E, T-Mobile applied an account credit of $to reflect a balance of zero for the Samsung Galaxy Tab E tabletT-Mobile records confirm Ms*** has been refunded for the amounts paid towards the device and the line ending in ***
As a gesture of goodwill to Ms***, T-Mobile applied an account credit in the amount of $on May 17, 2017, which has left the account with a remaining balance of $which is due on May 19,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience this may have caused Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T***
Executive Response

July 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated June 18, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’ satisfactionWe regret any concerns that Ms*** may have experienced during her visit to our retail locationIn Ms***’ letter to your office she indicated that she should not have been charged for any accessories on her T-Mobile accountUpon review T-Mobile records indicate that on December 13, 2014, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone handset, an iPhone data cable, an iPhone Impact Shield protective glass and finally an Otter Box protective caseEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsWhile we do regret any concerns, we have no record to indicate that these items on EIP were offered freeIt is important to note that when the EIP agreement was signed, all items were listed with a breakdown of pricing and monthly installmentsAdditionally T-Mobile provides a day dispute period in which customers can dispute any discrepancies and we have no record of Ms*** contacting us during this timeIn regards to Ms*** concerns about being billed for a handset that she has been returnedUpon speaking with Ms*** on June 29, 2016, she confirmed that the above mentioned handset was removed from her bill as it was returned on May 10, We have confirmed that Ms*** is no longer being billed for the returned handsetFurther, in an effort to amicable resolve this matter, T-Mobile has removed the above mentioned accessories from Ms*** account, and applied a credit to Ms***’ account in the amount of $for the payments made toward the accessories in questionAs such this left a revised balance on Ms***’ account of $which was due on June 27, We recommend that Ms***’ contact Customer Care to set up payment options to avoid any interruption of serviceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

June 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To
Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 26, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile regrets any concerns Ms*** has experienced regarding the return of her T-Mobile equipment and any delay in receiving the refund for her orderT-Mobile records confirm that, on March 3, 2017, Ms*** purchased two iPhone handsets through our Equipment Installment Plan ("EIP") program wherein she was required to remit payment for the tax on the full retail price and agreed to 24-monthly installments in the amount of $
T-Mobile provides a 20-day return period which allows customers to use the equipment to see if it meets their needsIf the equipment is not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchaseBased on T-Mobile’s investigation of Ms*** concerns we confirmed that the above-referenced EIPs were closed as returned, on April 19, However, due to an administrative error, the associated refund for the upfront payment was not submitted
Additionally, at the time of the above-referenced purchase, records confirm that the account was enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayAs AutoPay was authorized on the account, T-Mobile was authorized to automatically deduct payments from the bank account provided
Please note that if AutoPay is cancelled within hours of the scheduled draft, the automatic payment may still be deductedPlease note that the due date on the above-referenced account was the 23rd of each monthOn May 23, 2017, AutoPay was cancelled pursuant to Ms***’ request; however, as this was completed within hours of the billing due date, payment in the amount of $was drafted
In an effort to amicably resolve the matter and upon speaking to Mr***, on May 30, 2017, T-Mobile requested a refund in the amount of $to be applied to the original payment card used for the equipment purchaseThis refund will appear on the card account within three business daysAdditionally, T-Mobile offered to apply a credit in the amount of $for the previously posted paymentsPlease be advised that Mr*** may contact me at the number provided below within days from the date of this letter to accept our offer
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

April 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** ***, and that the business has designated Mr*** as an authorized user of the account
T-Mobile regrets any continued concerns Mr*** has in regards to the Apple Black Friday promotionIt is important to note that at the time of purchase a customer agrees to an Equipment Installment Plan (“EIP”) for the full retail price of the handset and they will then receive a monthly EIP bill credit for the promotion as long as the account continues to meet all of the requirements for the promotion
As previously stated in our letter to your office dated April 2, 2017, T-Mobile absolved Mr*** of the balance of the iPhone 32GB handset honoring the Apple Black Friday promotion despite him not meeting the full qualifications of the promotionIn addition, on March 31, 2017, T-Mobile applied a one-time courtesy credit in the amount of $to resolve Mr***’s concernsIt is T-Mobile’s position that no further credit is due
Additionally, it is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”
Please be advised that the above information applies even when cancellation of service is requested and processed within the purchased handset’s return periodT-Mobile retail stores and our dealer locations do not retain tradhandsets; as such, although T-Mobile regrets any inconvenience to Mr***, we are unable to return his handset as it is no longer in the possession of the store where he performed the upgrade
However, in a further effort to amicably resolve Mr***’s concerns, on April 10, 2017, T-Mobile has unlocked MrDemianzuk’s iPhone handsetand emailed Mr*** with the Mobile Device Unlock instructions needed to unlock his deviceT-Mobile regrets any inconvenience to Mr*** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

September 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 25, 2017, regarding the above-referenced account. We regret any concerns to Ms*** regarding her claim of payment remitted towards the Purchase Option Price (“POP”) of the Apple iPhone gigabytes (“GB”) handset and her T-Mobile billing. Please be advised that JUMP! On Demand (“JOD”) is a lease program that breaks a phone’s cost down into equal monthly payments with taxes, upon approved credit. Customers only pay taxes on the capital cost reduction payment at the time they receive the device. Our records reflect that on October 10, 2015, Ms*** took advantage of our JOD lease program and obtained one Apple iPhone 16GB Silver handset, one Apple iPhone Gray 16GB handset and one Samsung Note Charcoal handset. At this time, Ms*** agreed to monthly installments of $plus taxes for all three devices. It is important to note that at the end of the month lease, customers are billed a remaining POP on each device being leased Upon review, we confirmed that the final JOD lease payments for the Apple iPhone 16GB Silver handset and the Samsung Galaxy Note Charcoal handset of $and $plus taxes reflected on Ms***’s billing statement dated March 11, 2017, and their respective POP of $and $plus taxes, appeared on the April 11, 2017, billing statement. Customers can pay the POP in full with their account balance or take advantage of a Purchase Option Installment Plan (“POIP”). The POIP offer provides customers the option to break the POP up into nine monthly installments to appear on the following billing statements; in order to initiate the installment plan customers will have to make a small up-front payment that varies based on the POP amount. The POP amount is systematically reversed when the installment plan is initiated and customers will see credit for it on their next billing statement. Both of the POPs for the Apple iPhone 16GB Silver handset and the Samsung Galaxy Note Charcoal handset were paid off by Ms*** in full with her account balance. We also confirmed that the final JOD lease payment for the Apple iPhone 16GB Gray handset of $plus tax was as well reflected on the Ms***’s billing statement dated March 11, 2017, and it’s POP, which totaled $with taxes, appeared on the April 11, 2017, billing statement. However, Ms*** took advantage of the POIP and agreed to nine installments of $per month. As of August 26, 2017, the Apple iPhone 16GB Gray handset has a remaining POIP balance of $and four remaining monthly installments. Our records indicate that Ms*** is currently subscribed to T-Mobile Simple Choice North America Unlimited Talk, Text and 10GB Two Lines rate plan for $per month with mobile numbers ending in 5915, *** and 9443. The line ending in *** is the additional line on the account and is billed $per month. The lines ending in *** and *** have the Premium Handset Protection (“PHP”) Mobile Security feature for $per month. Our records reflect that Ms*** also has two Equipment Installment Plans (“EIP”) active on her account. EIP is a payment option that allows eligible customers to purchase handsets and accessories by making a down payment at the time of purchase and agreeing to pay the remaining balance in installments July 11, 2016, two IIPNPI Lifeproof Avalanche accessories with monthly installments in the amount of $1.05.March 20, 2017, one Apple iPhone 32GB handset with monthly installments in the amount of $ Our records as well reflect that Ms*** has the below JOD lease program active on her account. December 20, 2016, two Apple iPhone Plus 32GB handsets with monthly installments in the amount of $plus applicable taxes. A review of Ms***’s account confirms that she has been billed accordingly to her selected services and features. Based on the above, Ms***’s estimated monthly recurring charge is approximately $including the POIP, EIP and JOD monthly payments, and before any applicable taxes and fees As a gesture of goodwill and in an effort to amicably resolve this matter, on August 26, 2017, T-Mobile agreed to close and credit the remaining POIP balance of $for the iPhone 16GB Gray. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Aika A*** Executive Response

April 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account
We regret to hear of Ms***’s continued concerns regarding her accountAs previously mentioned, T-Mobile records confirm that on January 4, 2017, Ms*** was mailed a refund debit card to the address on file with the amount of $200.00, to honor the Magenta port in offerHowever, after further research T-Mobile was not able to substantiate that the debit card was usedTherefore, on April 19, 2017, T-Mobile mailed Ms*** a replacement refund debit card in the amount of $Ms*** should expect to receive the refund card within ten business daysMs*** may contact Citibank at 1-800-522-should she wish to review the status of the refund debit card
In addition, Ms*** is receiving the expected monthly bill credits for her Samsung Galaxy Onthat was offered for the Winter Smartphone OfferTherefore, it is T-Mobile’s position that Ms*** is receiving the Winter Smartphone Offer as reflected on page four from her most recent billing statement
Regarding the Carrier Freedom promotion, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerPlease note that there are multiple requirements to be met in order to qualify for the Carrier Freedom reimbursement offerIn order to qualify for the reimbursement, customers must submit a reimbursement form along with a copy of the final billing statement, which reflects the early termination fees or equipment charges assessed from their prior carrier, to T-Mobile at www.switch2t-mobile.com
T-Mobile records indicate that Ms***’s submission did not reflect early termination fees or equipment charges for one or all lines submitted from her previous carrierTherefore, T-Mobile was unable to substantiate Ms***’s reimbursement and her Carrier Freedom submission was not approvedT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

Complaint: ***I am rejecting this response because:
I HAVE NOT RECEIVED THE PAYMENT, THEY SAID IT TAKES 7-BUSINESS DAYS
AS SOON I RECEIVE MY FUNDS, I WILL ACCEPT THEIR OFFER.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
I am in the process of communicating with the CEO of the company via *** There have been more issues with the billing and have submitted an email from to the CEO directlyI am awaiting a responseThe response from Tmobile is inaccurate as there are several things missedI advise them to review the calls

Complaint: ***
I am rejecting this response because:
I have contacted Ronnie from t-mobile on occasions within the weekHe refuses to return my calls to resolve this issueHe was talking about a recent phone back in April which was resolved thru t-Mobile this particular phone is the number ending with T-Mobile sent the phone out on July I received the phone on July and I sent it back August first and the received it August then I got a message days later stating that if I don't return the phone I was going to be charged and days later I was charged a fee