T-Mobile Usa Inc

Tell us why here... March 20, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 8, 2018, regarding the above-referenced account. T-Mobile regrets any concerns Ms*** may have experienced regarding cancellation of service and billing. T-Mobile records reflect that Ms*** activated a voice line ending in on March 23, 2015, and a mobile internet line ending in on April 11, 2015. On October 4, 2017, Ms*** contacted Customer Care to request cancellation of her services for the lines ending in and 6557. At that time, T-Mobile cancelled the voice line ending in 1399; however, due to an administrative error, the mobile internet line ending in was not cancelled and continued to bill monthly.On February 23, 2018, Ms*** contacted T-Mobile to report that her mobile internet line ending in was still active. At that time, T-Mobile cancelled the mobile internet line ending in pursuant to Ms***’s request.Upon contacting Ms*** on March 17, 2018, T-Mobile advised that we have applied a credit in the amount of $to her T-Mobile account, updating the balance to zero. T-Mobile has confirmed that Ms***’s account is cancelled, and it is important to note that the account balance has not been referred to any third-party collection agencies at this point in time. Please be advised that T-Mobile is in conversation with Ms*** regarding this matter to reach an amicable resolution. T-Mobile regrets any inconvenience to Ms***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Anthony M***Executive Response

May 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms***’s concerns have been resolved to her satisfaction
T-Mobile regrets any concerns Ms*** experienced in regards to her refundT-Mobile records confirm that on April 22, 2017, Ms*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SGray handset, on the mobile number ending in ***, at a T-Mobile retail storeMs*** was required to make a down payment of $and then agreed to a series of monthly installments of $
Additionally, on May 1, 2017, Ms*** took advantage of T-Mobile’s EIP offering with the purchase of a Samsung Galaxy Shandset, on the mobile number ending in ***, through T-Mobile’s Customer Care departmentMs*** was required to make a down payment of $and then agreed to a series of monthly installments of $
T-Mobile records confirm that on April 27, 2017, T-Mobile received Ms***’s Samsung Galaxy Shandset, for the mobile number ending in ***Additionally, on May 4, 2017, T-Mobile received Ms***’s Samsung Galaxy Shandset for the mobile number ending in ***Therefore, T-Mobile closed the remaining EIP balances, reducing them to zeroPlease note that it may take up to day from the date of receipt for customers to receive a refund of their down payment and taxesUpon speaking with Ms***, T-Mobile has determined that she has received her refund for both handsetsMs*** has accepted this as a resolution to her concernsT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana ***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***I am rejecting T-Mobile's response because - I called customer service on and confirmed that I could indeed do a transfer and still be eligible for this promotion to add two linesIn fact I wanted to think it through and did not take up the offer right away the representative brother called me later and offered to put my ex-husband on the phone to take care of the transfer of responsibility so that according to her I would not miss the offer and its deadlineIn so doing T-Mobile has got me into a commitment that I am not able to afford to keep and yet I am unable ship back to the previions owner without getting into illegal mess about financial responsibilityThere is no way I could have foreseen the strapNumber two - I was told I still needed to change the SIM card to which I agreed and I was told those SIM cards would not arrive before the 26th of NovemberThis conversation was still in reference to T-Mobile's offer additional line for freeThat mrR*** The Wreck of the representative now tells me claimed the offer beyond the deadline of the 22nd of November is at best disingenuousMoreover I have emails that show that for this specific offer that I claimed on 11/19, T-Mobile had in fact not even shipped the SIM cards until the 26th well after said deadline the response t3o the bureau StatesT-Mobile records confirm Ms*** initiated a Change of Responsibility (“COR”) to have two numbers moved from another account to her accountWe confirmed two new lines could be activated then replaced with the COR numbers and still be eligible for this offerHowever, the new lines were not activated until November 27, As such they were not eligible to participate in the above promotion If required I am happy to share copies of this shipment notification.Why would T-Mobile give me an offer I didn't ask for put me in a situation send the SIM card will after the deadline only to tell me that I am now too late and put me in a situation where a free gift of $should be irresistible? I would still have been trapped into an obligation that is entirely not my doing and totally in order for T-Mobile to make good onThank you
I am rejecting this response because:
Sincerely,
*** ***

January 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 17, 2016, regarding the above-referenced accountT-Mobile is delighted that Ms*** chose T-Mobile to be her wireless service provider and we welcome her to the Un-Carrier familyWe regret hearing of the inconveniences Ms*** experienced when requesting to complete a pofor one of her mobile numbers with her previous service providerT-Mobile records confirm that Ms*** activated her T-Mobile account on November 3, 2015, with mobile numbers ending in ***, *** and ***Upon review of Ms***’ concerns, T-Mobile records further confirm that the mobile number she was trying to port in was mobile number ending in ***, and was to replace her mobile number ending in ***On December 8, 2015, records indicate that Ms*** added an additional line of service ending in ***Please be advised that T-Mobile follows the Federal Communication Commission (‘FCC”) regulations and guidelines for all porequestsAs outlined by the FCC, in order to initiate the process customers must keep their service active with their existing company before initiating new service with another company, customer must contact the new company to start the process of porting in their number and provide the new company with their 10-digit phone number and any additional information required, which may include their customer account number and passcode, along with their five-digit zip codeT-Mobile records indicate that Ms*** contacted us on November 10, 2015, and requested to port in mobile number ending in ***Regretfully, the information provided to complete the podid not match what Ms***’ previous service provider had on record and subsequently, the request was deniedT-Mobile made attempts to contact Ms*** to advise her of the postatus on November 10, 2015, November 11, 2015, November 12, 2015, and November 13, 2015, to no avail
Please be advised that a new porequest was initiated on January 11, 2016, which regretfully failed due to the reasons mentioned aboveThen on January 13, 2016, a new request to pomobile number ending in *** was initiated and completed successfully on January 13, T-Mobile records can confirm that mobile number ending in *** replaced mobile number ending in ***On January 13, 2016, T-Mobile contacted Ms*** to discuss her concernsPursuant to her request, T-Mobile canceled mobile number ending in *** and a $bill credit for the service charges billed to mobile number ending in ***In addition, T-Mobile issued a onetime courtesy credit in the amount of $155.05, equivalent to one month of free serviceMs***’ account remains active with mobile numbers ending in ***, ***, ***, and ***We are pleased to let your office know that Ms*** accepted T-Mobile’s offer as resolution to her concernsT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

October 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** A*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 10, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any continued concerns Ms*** experienced with her accountIt is important to note that Ms***’s account is billed in advance and her billing cycle runs from the 14th of the month to the 13th of the following month, with payment due on the 6th of the month thereafterT-Mobile records confirm that on September 14, 2016, Ms***’s billing statement was provided showing an outstanding balance of $710.46, which included a past due balance of $305.23, from her August 14, 2016, billing statement, for services from August 14, 2016, through September 13, 2016, and current charges of $405.23, for services from September 14, 2016, through October 13, Additional records confirm that on September 22, 2016, Ms*** remitted payment toward her account in the amount of $152.61, and again on September 23, 2016, she remitted payment in the amount of $These payments reduced Ms***’s outstanding balance to $On September 23, 2016, a temporary adjustment of $was applied to Ms***’s account, reducing her outstanding balance to $However, on the same date, the credit was reversed, bringing Ms***’s outstanding balance back to $On October 2, 2016, Ms*** remitted payment in the amount of $10.00, and on October 8, 2016, she remitted payment in the amount of $187.15, reducing her outstanding balance to a credit balance of $On October 6, 2016, Ms*** spoke with our office and since it was not explained to her as to why this temporary adjustment was placed on her account, we applied a credit of $to her account to make the temporary credit a permanent creditThis reduced Ms***’s outstanding balance to a credit balance of $On October 14, 2016, Ms***’s billing statement was provided showing an outstanding balance of $476.69, which includes equipment charges, monthly access charges and taxes for services from October 14, 2016, through November 13, 2016. As an additional courtesy to Ms***, T-Mobile applied a credit of $to her account for one month of service on her current rate planThis credit reduced Ms***’s outstanding balance to $and she may verify this by visiting www.T-Mobile.comPursuant to Ms***’s request, we are emailing her previous billing statements directly to the email address provided in her correspondence to your officeT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

January 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 17, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, however our attempts have been unsuccessfulAs such, we will make every effort to address and resolve Ms***’s concerns within this letterT-Mobile regrets any concerns Ms*** may have experienced with her recent handset purchaseWe further regret any inconvenience MsEskey may have experienced when discussing her account events with our Customer Care and Sales representativesWe make every effort to provide complete and accurate information to our customers with every interactionT-Mobile records indicate that on August 28, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of three Samsung OnhandsetsEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAdditionally Ms*** purchased another Samsung Onhandset on September 17, using EIPFurthermore, as Ms*** mentions in her correspondence, from September 5, 2016, through September 6, 2016, customers could get a $one-time bill credit for every voice line they brought to T-MobileAs Ms*** did not activate her mobile lines during the timeframe she did not qualify for the $per line bill creditNevertheless, in an effort to amicable resolve this matter T-Mobile has placed a bill credit on Ms***’s account in the amount of $leaving a revised credit balance of Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington, Station Drive, Ste222 DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated June 19, 2017, regarding the above-referenced file numberT-Mobile regrets any concern to Ms*** and appreciates the opportunity to respond to her concern
Please be assured that T-Mobile strives to provide world-class Un-carrier experience to all of our customers on each and every contact or store visitWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to provide that to Ms***
As Ms*** explained in her correspondence to your office, she purchased a T-Mobile branded device from a third party individualWe encourage customers to purchase devices through T-Mobile or our authorized dealers, and while we allow customers to bring their own device, it is possible that one purchased through a third party, such as eBay or Craigslist, may be blocked on our network based upon its historyRegrettably, this is the case with the device referenced in Ms***’s correspondenceUnfortunately, T-Mobile will not be able to have the device unblocked at this time, and as such, it cannot be used on our networkMs*** should contact the third-party from whom she purchased the deviceShould Ms*** like to purchase a device she may contact our Customer Care team at 1-800-937-to discuss handset optionsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** * ***
T-Mobile Account Holder: *** *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** experienced while attempting to remedy this situationT-Mobile records confirm that on June 28, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two new Samsung Galaxy SEdge devices on mobile numbers ending in *** and ***At the time of purchase, Mr*** was not asked to remit a down payment however agreed to remit payment for the taxes on the full retail price of the devices and agree to a series of 24-monthly installments of $per device
From June 24, 2016, through June 28, 2016, T-Mobile had an amazing promotion for new and existing customers, who purchase a Samsung smartphone on EIP and add a line of service are eligible to obtain a second Samsung smartphone (on EIP or at full retail price) of equal or lesser value for free via rebateBased on eligibility requirements, the line of service submitting for the rebate must remain active for three months following the date of purchase, as well as submit a rebate using the promotional code online within days of purchasing the second smartphoneT-Mobile records indicate that the line ending in *** was cancelled on September 23, 2016, and that no submission was performed for the rebate, thus making the account ineligible for the promotion
However, in an effort to amicably resolve the matter, T-Mobile offers to honor the terms of the promotion by applying a one-time credit in the amount of $479.99, for the full retail price of one Samsung Galaxy SEdgeT-Mobile will leave this offer open for days from the date of this letter for Mr*** to consider, and he may reach out to me directly to accept the offer via phone at my contact information listed below, or via email at ***@t-mobile.comT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F* Executive Response

June 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 30, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction
T-Mobile regrets any inconvenience Mr*** may have experienced in regard to the above referenced accountPlease be advised that on October 27, 2015, Mr*** purchased an iPhone Plus at the total price of $on a JUMP! On Demand lease agreementAt the time of signing, he was not required to remit a capital cost reduction payment; however, he agreed to a series of 18-monthly installment payments in the amount of $Upon the completion of the lease agreement, Mr*** could return the handset or purchase it for the purchase option price of $
It is important to note that Mr***’ account was bill current, meaning that payment for services were paid in advanceT-Mobile records confirm that Mr***’ billing cycle ran from the 2nd of one month to the 1st of the following month and was due on the 22nd after the bill cycle closedMr***’ billing statement dated December 2, 2016, reflected a total balance due in the amount of $for monthly access charges, applicable taxes and fees for services from December 2, 2016, through January 1, 2017, which was due in full by December 22,
Regrettably, on December 9, 2016, Mr*** cancelled his accountPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through January 1, It is important to note that on December 20, 2016, Mr*** remitted a payment in the amount of $120.29, which left the account with a zero balance
T-Mobile records confirm that Mr***’ billing statement dated January 2, 2017, reflected a total balance due in the amount of $which consisted of JUMP! On Demand charges, applicable taxes and feesT-Mobile records reflect the iPhone Plus handset was used up until December 8, 2016, and Mr*** confirmed he is still in possession of said handset
Unfortunately, on January 16, 2017, T-Mobile received a notification from Mr***’s financial institution that the $payment remitted on December 20, 2016, had been returned unpaid to T-MobileAs such, Mr*** was assessed a $returned payment fee and the charges for returned payment in the amount of $were added to the billing statement dated February 2,
Mr***’ billing statement dated February 2, 2017, reflected a total balance due in the amount of $which consisted of a $past due balance, the retuned payment, and returned payment fee, which was due in full by February 22,
As the account remained in a delinquent status and T-Mobile’s internal collection efforts were unsuccessful, on March 24, 2017, Mr***’ account was referred to a third-party collection agencyPlease note that when an account is referred to an outside collection agency, it may be assessed a one-time collection feeAccordingly, Mr*** was assessed a one-time collection fee in the amount of $26.72, resulting in an updated balance in the mount of $
Mr***’ account was referred to multiple third party collection agencies, and his account currently resides with Convergent Outsourcing, which can be reached at 855-871-Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstanding
On June 5, 2017, in an effort to amicably resolve this matter and as a gesture of goodwill, T-Mobile applied an account credit in the amount of $and the collection fee of $was also removed by the third-party collection agency, which resulted in a remaining balance of $It is important to note, that negative reporting will not be removed as a result of these adjustments
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T***
Executive Response

Complaint: ***
I am rejecting this response because: I received one phone call during my work hoursNo voicemail was left and when I tried to return the call it was a non working numberI opened the account myself personally and don't understand how I am not an authorized userI tried having my name correctedI can't help that the individual at the cleary location in metairie louisiana has incompetent employeesThey put my middle name as my last nameI called t mobile headquarters two time this past week and was unable to speak to an executive nor did I receive any calls after 3pm like I was told would be noted to the file
Sincerely, *** *** ***
*** ***

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Mr*** ** ***, and that he has designated Ms*** as an authorized user of the accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessful
T-Mobile regrets any inconvenience Ms*** experienced after purchasing a Samsung Galaxy SPlus deviceT-Mobile records indicate that on April 22, 2017, Ms*** took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SPlus deviceAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $for a total purchase cost of $
On April 28, 2017, T-Mobile records confirm that Ms*** contacted T-Mobile’s Technical Support to report issues with her deviceAfter troubleshooting, it was determined that a new System Identifying Module (“SIM”) card, which is located inside the handset, was neededReview of the account confirms that on June 5, 2017, Ms*** updated her SIM card through Customer CareAs of that date, Ms*** has not reported any further technical concerns regarding on the Samsung Galaxy SPlusShould she have any further concerns regarding her device, Ms*** may contact our Technical Support at 1-800-937-at her earliest convenience
Please be assured that T-Mobile strives to provide world-class service to all our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext* ***
Very truly yours,
T-MOBILE USA, INC
Alyssa K*** Executive Response

April 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 2, regarding the above-referenced account
T-Mobile regrets any difficulties Mr*** experienced acquiring a Mobile Device Unlock for his T-Mobile device that was purchased on EbayT-Mobile confirmed with Mr*** on April 5, his concerns were resolved as the phone has been unlockedT-Mobile regrets any difficulties to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Amor M***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mewith one exception - the executive response representative MsT*** did agree to also send an email detailing the fix and removal of the issue from my credit report. She has not followed through with this last part of my request. As I am in the process of applying for a mortgage at the present, TMobile's error may affect my credit score until the issue is removed. I need written documentation from them in the form of an email, detailing their error and resolution to submit to my lenders with the credit report. Thank you for your help!Sincerely, *** ***

April 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 7, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile regrets any inconvenience that Ms***’ has encountered in regards to her handset and servicePlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
As of the time of Ms*** purchase of a new handset for use on the mobile number ending in *** T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (EIP) entered into at the time of the original purchasePlease be advised that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at T-Mobile.comIt is important to note that if the handset is being exchanged for the same model of handset due to a defect in the device no restocking fee will be charged within the return period
In Ms***’ letter to your office, she indicates that she is not able to use service with her handset in or around her workWe regret any coverage issues Ms***’ has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
Furthermore, T-Mobile records indicate that on April 6, 2017, the One Plus promotional feature was added to mobile numbers ending in and *** at no additional cost as the feature is included within Ms***’s rate planShould Ms*** have continued concerns with either her service or handset she may contact me at the number below for further assistanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***-***

February 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 5, 2017, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr*** satisfaction
T-Mobile regrets any inconvenience that Mr*** may have experienced regarding his billingFrom August 19, 2016, through August 31, 2016, new and existing postpaid customers were able to get a Samsung or LG tablet for free or get an iPad for half price when purchased on the Equipment Installment Plan (EIP) with a 6GB Mobile Internet rate planCustomers were advised to expect the promotional EIP bill credits within two bill cycles
T-Mobile records indicate that, on August 29, 2016, Mr*** qualified for and took advantage of our EIP offering with the purchase of two Samsung Tab E’s and one Samsung Tab AEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments
Based on Mr*** personal credit history at the time of purchase, he was not required to make a down payment; however, he agreed to pay the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $10.00, which would be credited automatically after two billing cyclesRegretfully, due to an administrative error, Mr*** above-referenced account did not get the monthly credit for these devices
Because T-Mobile wants to ensure that our customers are provided the best experience possible, on January 20, 2017, we removed all three Samsung devices and reimbursed Mr*** the monthly charges for a total credit of $Furthermore, on February 8, 2017, T-Mobile offered to reimburse Mr*** a total of $with no requirement of a receiptThis amount was for total taxes and tablet chargesAdditionally, on February 8, 2017, T-Mobile adjusted a total of $for being charged for the JUMP! feature that Mr*** never requested and had been charged since August of for each lineMr*** had a credit of $on his account at the time of this offer for a total refund in the amount of $Mr*** has agreed to and accepted a refund check in the amount of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

May 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid Account *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated May 13, 2016, regarding the above-referenced prepaid numberT-Mobile regrets any concerns Mr*** experienced regarding T-Mobile coverage in his locationT-Mobile records indicate on May 10, 2016, Mr*** ported his mobile number ending in *** to a T-Mobile prepaid accountOn May 12, 2016, Mr*** contacted T-Mobile to discuss concerns with his data connection and troubleshooting was performed to resolve this matterOn May 12, 2016, Mr*** ported his number to another carrier which cancelled his T-Mobile prepaid accountUnfortunately, T-Mobile is unable to guarantee coverage in all areasAs Mr*** may imagine, there are several factors, and conditions that may interfere with actual service, quality, and availabilityT-Mobile regrets the inconvenience to Mr*** regarding his coverage experiencePlease be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” T-Mobile records indicate on May 12, 2016, Mr*** was advised we cannot issue a refund for his prepaid activation kitWe regret if Mr*** was advised to go to the activating retail location as they are unable to issue a refundIn an effort to amicably resolve this matter, T-Mobile issued a prepaid refund card in the amount of $to cover the cost of the prepaid activation kitT-Mobile advised the refund will be issued in the form of a Citibank prepaid card which he will receive within seven to ten business daysMr*** indicated this resolves his concernsT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.*** Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

May 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with her T-Mobile promotionsMs*** is referring to our Bring Your Family and Friends Lines on Us promotion in her letter to your officeAs can be expected, there are several eligibility requirements for the above promotions; some of these requirements were met and others were not
Our records indicate that Ms*** is subscribed to our Simple Choice Family Unlimited Talk, Text, and Data with 4G speeds up to 6GB lines for $per month, which already includes a free lineThis means Ms*** would only be eligible for one additional free lineOur records further indicate that Ms*** is receiving her Bring Your Family and Friends promotional credit of $for her mobile number ending in ***Regretfully, Ms*** did not receive a promotional credit for her second newly activated mobile broadband number ending in ***Upon speaking with Ms***, she understands that she will only receive a one free line promotional credit
On November 23, 2016, Ms*** purchased a Samsung Tab E for her mobile number ending in *** on an Equipment Installment Plan (“EIP”)Ms*** was participating in our November Samsung Tablet On Us promotion and receiving a monthly promotional credit of $per monthHowever, as of March 13, 2017, Ms*** canceled her mobile internet mobile number ending in ***, which will now disqualify her in receiving her monthly promotional creditThis is because the November Samsung Tablet On Us promotion requires Ms*** to have an active mobile internet mobile number with a minimum 6GB of 4G speeds dataWe regret if Ms*** was provided with misinformation regarding our promotion
In an effort to amicably resolve this matter, on May 2, 2017, T-Mobile closed out Ms***’s Samsung Tab E’s remaining EIP balance in the amount of $In addition, T-Mobile applied a courtesy credit of $to her account balance and a credit of $for her non-return fee on a signal boosterMs*** accepted this as a resolutionAs of May 2, 2017, Ms***’s account balance is $219.62, which consists of her monthly recurring chargesT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

April 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 2, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** regarding her account balance associated with her closed T-Mobile accountT-Mobile records indicate that Ms*** agreed to an Equipment Installment Plan (“EIP”) for the mobile number ending in *** on February 16, 2015, with the purchase of a Samsung Galaxy Note On November 20, 2015, the line ending in *** was canceled, pursuant to Ms*** request; and the remaining EIP balance of $was accelerated and posted to the final billing statement dated November 23, This billing statement included the remaining EIP balance for Ms*** phone case and screen protector totaling $Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementWith regards to the accelerated EIP balance referenced above these charges along with the monthly recurring charges associated to Ms*** account totaled $This was for the billing period from October 23, 2015, through November 22, Please be advised the billing statement included a past due balance of $which was for Ms***, October 23, 2015, billing statementThis billing statement included Ms*** monthly recurring charges from September 23, 2015, through October 22, This past due balance increased the total balance owed to $which was due no later than December 15, It is important to note that a payment of $posted to the account on December 2, 2015, lowering the balance to $T-Mobile records confirm that on December 11, 2015, Ms*** contacted T-Mobile and requested the reactivation of the account and T-Mobile reactivated services pursuant to her requestPlease be advised that on this date Ms*** purchased an Apple iPhone 6S 64GB handset, a case, screen protector and additional battery accessoryThis EIP required a $down payment and Ms*** has agreed to monthly installments of $Ms*** December 23, 2015, billing statement was assessed charges in the amount of $This balance included monthly recurring charges from December 11, 2015, through December 22, 2015, new EIP monthly charges, and a $non-return fee for the T-Mobile Cell Fi routerAs the account carried a past due balance of $this total balance owed was $On December 30, 2015, a payment of $posted to the account lowering the balance to $On this date, Ms*** contacted Customer Care requesting a payment arrangement and as a courtesy, T-Mobile created an extended payment schedule for Ms*** past due balance of $The agreed upon payment arrangement was eight (8) monthly payments in the amount of $These monthly installments would be added to the monthly recurring charges on a monthly basisPlease note that on December 31, 2015, a credit of $was issued to the account for an *** switch offer promotion where T-Mobile credited one-half of the accessory charges on EIPOn January 6, 2016, T-Mobile adjusted the non-return fee for Ms*** T-Mobile Cell Fi router, creating a credit balance of $Ms*** January 24, 2016, billing statement closed in the amount of $295.56, which included her monthly recurring charges from December 23, 2015, through January 22, This billing statement included the above-mentioned extended payment schedule and monthly EIP which was due on February 15, As the account reflected a credit balance this lowered the amount due to $for the January 24, 2016, billing statementIt is important to note that on January 27, 2016, a credit of $was issued to the account for the *** switch offer promotionAdditionally, a payment of $posted to the account on February 2, 2016, bringing the balance to zeroThe February 23, 2016, billing statement closed in the amount of $290.11, which included the monthly recurring charges from January 23, 2016, through February 22, T-Mobile records confirm, on January 27, 2016, a credit of $was issued to the account for the *** switch offer promotionAdditionally, on March 4, 2016, a payment of $posted to the account bringing the balance to zeroT-Mobile records confirm that on March 19, 2016, Ms*** ported her lines ending in *** and *** to another carrier, canceling her accountPlease note that the final billing statement dated March 23, 2016, was $1,which included the monthly recurring charges from February 23, 2016, through March 19, 2016, and accelerated EIP totaling $The EIP balance was for the remaining items listed below: • Apple iPhone GB remaining balance was $660.00; • Apple iPhone charger remaining balance was $109.37; • Apple iPhone screen protector remaining balance was $34.98; • Samsung Galaxy Note case remaining balance was $30.61; • Samsung Galaxy TAB screen protector balance was $Also reflected on this billing statement was the remaining extended payment schedule which totaled $453.43, increasing the total balance owed to $1,In an effort to resolve the matter, if the Samsung Galaxy Note is returned to my attention in like-new condition T-Mobile agrees to waive the past due balance of $and the accelerated EIP charges for the Samsung Galaxy Note referenced above totaling $61.22, for a total bill credit of $The handset can be mailed to me at the following address: T-Mobile USA, IncAttn: James G*** c/o Executive Response P.OBox *** Albuquerque, NM T-Mobile recommends request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Ms*** please include the handset, battery, charger, and her account information to insure proper credit within the boxPlease be advised if the full kit is not returned such as the charger a $restocking fee will be deducted from the credit offered aboveIf the handset have sustained either physical or liquid damage that would void the Limited Warranty the handset will be returned to Ms*** and the EIP balance and total final charges will then be considered validIt is important to note, Ms*** must have the equipment post marked for return no later than May 7, Should Ms*** fail to meet this date the offer shall be considered void and charges will be considered validPursuant to a conversation with Ms***, she accepted this agreement as a resolution and considers this matter resolvedMs*** has agreed to pay the remaining balance of $1,T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at the address below or 877-290-ext*** Very truly yours, T-MOBILE USA, INCJames G*** Executive Response