T-Mobile Usa Inc

March 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: Alexis B*** Your File No*** T-Mobile Account No9***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2018, regarding the above-referenced account
T-Mobile regrets any concerns MsB*** may have encountered with her T-Mobile accountPlease be advised, T-Mobile takes account security very seriously and in response to the growing industry-wide threat of phone number porting scams, T-Mobile has created additional account security options which are being proactively offered to our customers, in an effort to protect themCustomers are encouraged via SMS to take additional steps to protect their accounts, and are directed to our website at https://www.t-mobile.com/customers/secure for additional information regarding this matter
On February 23, 2018, T-Mobile spoke with MsB*** and assured her that we have not been breachedOn that day, we explained that her account is secure and explained adding a port out block to her account is free of chargeAdditionally, MsB*** was advised any customer affected by any unauthorized access to their account would be notified of such activity by our Privacy Team, as required by lawLastly, T-Mobile suggested that MsB*** add a port out block to her mobile numbers to ensure her account remains secured however, she declined
Regretfully, MsB*** also declined discussing any concerns she has experienced with receiving anonymous calls and utilizing her handsetShould MsB*** wish to discuss or troubleshoot her services, she may contact our Customer Care team at 1-800-937-T-Mobile regrets any inconvenience to MsB***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext888-
Very truly yours,
T-MOBILE USA, INC
Vanessa Q***
Executive Response

January 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated January 23, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfaction
T-Mobile regrets any concerns Ms*** experienced with her equipmentT-Mobile records reflect that Ms*** purchased a Samsung Galaxy Shandset on March 17, By purchasing the Galaxy device, Ms*** received a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her Galaxy device via T-Mobile’s Handset Exchange ProgramAlternatively, Ms*** can replace her device through a post-exchange program by contacting the manufacturer, Samsung, directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Ms*** participated in the Limited Warranty Exchange process on December 29, 2016, January 5, 2017, and January 11,
We regret that Ms*** continues to experience issues with her Galaxy deviceCurrently, Ms*** is eligible to receive the same device through our Handset Exchange ProgramNevertheless, in an effort to amicably resolve this issue, T-Mobile has agreed to replace Ms*** Galaxy device with a new iPhone As such, on January 25, 2017, a new iPhone 32GB Rose Gold device was ordered through our Handset Upgrade Program and mailed to Ms*** at her billing addressMs*** account will be billed $for the iPhone Once Ms*** receives the iPhone she must return the non-working Galaxy Sback to my attention at the address belowThe Samsung Galaxy Smust be received no later than February 15, 2017, and must be returned with all original accessories, in good condition, without physical or liquid damageOnce the Samsung Galaxy Sis received, T-Mobile will waive the charges for the iPhone As an additional courtesy, T-Mobile applied a $credit to Ms*** account for the screen protector she purchased for her Galaxy S
T-Mobile USA, Inc
Attn: Ligia M***
c/o Executive Response
P.OBox
Albuquerque, NM
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** *
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

Complaint: ***
I am rejecting this response because: Yes, I fully understand that I was responsible for the JOD contracts. The failure on Tmobile was that the first CSR said my remaining balance was $245, so I turned the phones over to Tmobile. I could have very well went to *** with the phones and had no bill, but since the CSR said $I said no problem. A second CSR told me my bill would only be $after speaking with her at Tmobile, so these are Tmobile CSRs telling me the balance. Whether its software is not correct or CSRs giving wrong information, that is the problem. Provide me with accurate information that way I can make an informed decision. Yes, I understand my responsibility but Tmobile has zero responsibility in the information that they provide to the customer? A third CSR even said my balance was $345, so who do I believe? ALL TMOBILE CSRs
Sincerely,
*** ***

Complaint: ***
Hello, I received notification that this compliant was closedI was told it takes 7-business days to receive the full refundI have only received partial refund at this time and this complaint needs to be reopened As to today I have only received: $118.99- refund to my checking account $85- in gift card (partial payment refund and NFS fee refund) I still have not received the other $refund Please reopen this! Thanks you *** ***

November 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 30, 2015, regarding the above-referenced prepaid accountPlease be advised that T-Mobile has made several attempts to contact Mr***, however our attempts have been unsuccessfulTherefore, T- Mobile will attempt to address Mr***’s concerns via this letter to your officeT-Mobile regrets any concerns Mr*** experienced regarding an offered $rebate, with his June 18, 2015, ** *** handset upgrade purchasedT-Mobile confirms that Mr***’s upgrade date and selected prepaid rate plan was eligible for a $rebate offerT-Mobile records do not reflect a rebate submission with Mr***’s mobile number ending in ***The rebate offer expired effective August 31, In an effort to resolve this matter amicably, T-Mobile has applied an account credit of $50.00, in lieu of the rebate offerMr***’s prepaid account reflects a $credit balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

January 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile account Holder: *** *** *** *** Your File No*** T-Mobile Account No*** To Whom It
May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced accountT-Mobile records indicate the account holder of record is the business *** *** *** *** and that Mr*** *** has been designated as an authorized user of the accountWe are pleased to report that we have resolved Mr*** concerns to his satisfactionT-Mobile regrets any concerns Mr*** experienced regarding our LG G Pad tablet promotional offerPlease be advised that from May 2, 2016, through May 31, 2016, T-Mobile ran a promotion that customers would receive a free LG G Pad tablet after reimbursement via a prepaid cardCustomer like Mr*** were required to activate of a Mobile Internet line with a monthly cost of $or higher and purchase the tablet with our Equipment Installment Plan (“EIP”) offeringThe tablet has a cost of $239.76, as Mr*** made a down payment in the amount of $at the time of purchase he was billed monthly installments in the amount of $per month for monthsPlease note as long as the $minimum Mobile Internet line remained active customers like Mr*** were able to submit their rebate request at t-mobile.com/promotions using the promo code LGTABwithin 30-days of purchasing the tablet to receive prepaid card in the amount of $T-Mobile records indicate that Mr*** did not submit any rebate request and as such, a prepaid card was not sentOn January 19, 2017, T-Mobile spoke to Mr*** and advised of the aboveAs a gesture of goodwill, T-Mobile canceled the Mobile Internet line ending in *** to avoid the $monthly access charge and issued a $credit to Mr*** accountAs such Mr*** account currently reflects a credit balance in the amount of $Furthermore, T-Mobile will allow Mr*** to return the LG G Pad tablet to my attentionThe device must be in good working condition and have no physical or water damageUpon receipt of the tablet with accessories, T-Mobile will apply a credit in the amount of $toward Mr*** accountT-Mobile regrets any inconvenience this may have caused Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRobert R*** Executive Response

April 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 18, 2016, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’s satisfactionT-Mobile sincerely regrets any inconvenience Mr*** has experienced with his T-Mobile accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationT-Mobile records confirm that Mr*** activated T-Mobile service on March 13, 2016, at which time qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of the following accessories: A $LG MInc Dual Pro, a $LG MPG RoExtreme Impact, and a $LG MInc Dual Pro BlackMr*** was not required to remit a down payment for the above equipment but did agree to monthly installments of $1.24, $0.84, and $respectivelyIt is also important to note that Mr*** was required to pay $for a SIM Starter Kit in store at the time of activationPlease note T-Mobile has reviewed the documentation agreed to by Mr*** in store on the date of activation and has confirmed he accepted the above termsT-Mobile has no records indicating that Mr*** was promised he would be credited for a SIM card or a screen protectorIn regards to Mr***’s concerns about his corporate discount, T-Mobile offers corporate discounts to individuals who are active employee’s at large businesses that are included in our corporate agreement listThis Discount Program is referred to as a The T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedThe $onetime credit offer is available with the grandfathered Advantage Program based on the individual discount offeredPlease note that on April 17, 2016, Mr*** was enrolled in the Advantage Program due to his affiliation with ExperianHowever, as stated above the Advantage Program no longer offer monthly discounts on serviceNevertheless, in an effort to amicably resolve this matter for Mr***, on March 21, 2016, T-Mobile applied a credit in the amount of $directly to the account for a screen protector charge and the SIM card that was chargedIn addition, on April 21, 2016, T-Mobile removed the remaining EIP balance of $for the LG MPG RoExtreme ImpactMr***’s account currently reflects a remaining balance of $due on May 6, Lastly, T-Mobile has applied the legacy Experian 10% monthly discount to Mr***’s accountMoving forward Mr*** will begin to receive 10% off his monthly service charges as long as he maintains a qualifying rate planUpon speaking with Mr*** he accepted this as full resolution to his issueBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

December 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 3, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** may have experienced regarding her refundAs detailed in our letter dated November 28, 2016, T-Mobile agreed to honor our Carrier Freedom promotion for Ms***As such, T-Mobile issued a refund in the amount of $in the form of a prepaid debit cardT-Mobile records confirm the refund processed successfully, and was mailed to the billing address associated with Ms***’s accountPlease note, T-Mobile records also confirm the address was verified with Ms*** prior to processing the refundFurthermore, Ms***’s billing cycle runs from the 3rd of one month through the 2nd of the following monthAs such, Ms***’s monthly statement was produced shortly after December 2, Regretfully, due to the timing and processing of the refund, Ms***’s billing statement dated December 2, 2016, reflected a balance $This balance has been adjusted to reflect the refund, and will be detailed on Ms***’s final statement which will be mailed shortly after January 2, As of the date of this correspondence, Ms***’s account remains cancelled reflects a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRonnie A*** Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 20, 2016, regarding the above-referenced accountWe are sorry to hear that Ms*** is having issues with her Apple iPhone Plus gold 64GB handsetBy purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records confirm that on October 30, 2016, T-Mobile processed a Handset Exchange for her iPhone Plus 64GBAs of November 23, 2016, Ms***’s Handset Exchange order is currently on backorderMs***’s Handset Exchange expected estimated shipping date is December 21, We know the frustration that has been caused, but we will be working diligently to fill all orders as the inventory is received on our endPlease note T-Mobile does not provide a handset loaner program but we always encourage our customers to own an alternative handset for emergenciesHandsets can be purchased through our Handset Upgrade program, T-Mobile store, or online at MyT-Mobile.comIn an effort to amicably resolve this matter, on November 23, 2016, T-Mobile applied a courtesy credit of $to Ms***’s accountIn addition, T-Mobile shipped Ms*** a like new iPhone Plus gold 64GB from our office with no additional accessories to her address on her correspondence to your officePlease allow seven to ten business days for shippingOnce Ms*** receives her replacement, we request that she send her non-working device handset only to my attention at the following address: T-Mobile USA, IncAttn: Ligia M*** c/o Executive Response P.OBox Albuquerque, NM T-Mobile recommends that Ms*** request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Ms*** please include the handset and her account information within the box to ensure proper creditIf the handset has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, Ms*** would be responsible for a $out-of-warranty FeeIt is important to note, Ms*** must have the equipment post marked for return no later than December 23, to take advantage of this offerIt is very important that we also ask that Ms*** to disable the “Find My iPhone” feature on her Apple iPhone PlusAs of November 23, 2016, Ms***’s account balance is $12.60, which consists of her applicable taxes due on December 9, T-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do want to make a comment about T-Mobile's billing policy that they quoted on their message that if you cancel in the midst of a billing policy they will bill you for the full cycle? Since when is it okay for a company to charge you for something you're not actually getting? I was with T-Mobile for nearly years and the only reason I left them was to get better service in "rural" areas as my needs changed from urban areas to rural.
At that time, I would've went back to T-Mobile in a heartbeat if they had more service in rural areas but after hearing their ridiculous billing policies, I will never go back to them and I will make sure everyone who asks me knows that it took me filing complaints with the Revdex.com for a fair service
Someone should look at the cell phone industry as a wholeThey seem to switch from one scam to another on us consumers who maybe don't understand their ridiculously long contracts....just for a phone?
Remember back when we had home phones, can you imagine if those companies acted like this?
SHAME ON YOU T-MOBILEYou may have done the right thing, but you lost a customer for life
Sincerely, *** ***

December 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To
Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated November 29, from *** ***-*** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** ***-*** as an authorized user of the accountT-Mobile is sorry to have lost Ms***-*** as part of the Un-Carrier family and we regret and concerns she may have with her final bill from T-MobileT-Mobile appreciates the opportunity to address her concerns and find Ms***-*** a resolutionT-Mobile records indicate that Ms***-*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Alcatel One Touch Handset, Kyoreca Wave handset, Samsung Galaxy Note handset and a ZTE 4G LTE hotspot deviceEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsPlease be advised that if a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records confirm that on August 20, 2016, Ms***-*** ported out four of her mobile numbers cancelling these lines of service but leaving mobile number ending in still active which was for the ZTE 4G LTE hotspot deviceIt is important to note that since one line was still active, the EIP did not accelerate and still continued to be charged monthlyT-Mobile has no records supporting that mobile number ending in was requested to be cancelledPlease be advised that T-Mobile was contacted by Ms***-*** on November 2, to cancel the remaining line of service and cancellation was set to take place at the end of the billing cycle on November 9, At this time it can take hours for all EIP equipment to bill out in which all final charges for equipment posted in pending charges on November 10, in the amount of $In order to amicably resolve the matter on December 1, 2016, T-Mobile contacted Ms***-*** and advised that her billing cycle ran from the 10th of one month to the 9th of the next monthSince the final charges for the equipment posted on November 10, 2016, she should expect the next billing dated December 9, to include all charges for the equipment in the amount of $Additionally, T-Mobile applied a credit to Ms***-***’s account in the amount of $to cover service charges for the active mobile number ending in Ms***-*** was advised that moving forward she would only be responsible for the equipment charges in the amount of $which would bill out at the end of her billing cycle dated December 9, She accepted this as resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJimmie P*** Executive Response

Complaint: ***
I am rejecting this response because:
I am going to terminate my service with the mobile after this month,I will forward my company about the service issues to the ftc that I have experienceT mobile have promotions that says the customer can bring their own devices as long as they are unlocked to lure for business and not care about the issues customers face and then force customers into purchase their devices and which is unfair to basically switch from a device that is owned to purchasingredients a new device the credits that were issued were not due to issues with dropped calling,Internet or text issues but because of isues that occurred with customers service the account is notated about the service issues this representative had not intenton on fixing the problems ,she never addressed the issue that happened with the port-over promo ,I called in about a second line of service and needing a new Sim card I was not helped but I was instead told that because I haven't been with the mobile for 7-years I would have to pay for a new Sim card I had to suspend service because I cannot use the phone ,she never address any empathy towards me or understanding that due to the ongoing issue there were days I did not use my phone to make phone calls or text because if the ongoing technical problems.I will sixth back to my original provider for further service
Sincerely,
*** ***

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 23, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms*** ***’s satisfactionT-Mobile regrets any equipment concerns Ms*** *** has experiencedOur records reflect that Ms*** *** purchased an iPhone 6S Plus on February 10, By purchasing T-Mobile equipment, Ms*** *** receives a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** *** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent mo***, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf the Limited Warranty period has expired or upon return of the non-working handset T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountWith regard to Ms*** ***’s handset, upon receipt we examined it and it was found to have sustained physical damage which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** *** at the time of the exchangeBased on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessedIn an effort to amicably resolve this matter, T-Mobile adjusted the out-of-warranty fee as well as the remaining balance on Ms*** ***’s account for a total adjustment of $1,Ms*** ***’s account currently has a zero balanceMs*** *** has accepted this as resolution in fullBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

April 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 18, 2017, regarding the above-referenced file number
T-Mobile strives to provide the best handsets and service experience to our customersWe regret any concerns experienced by Mr*** regarding his stolen T-Mobile device
Please be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAdditionally, with the information provided in Mr***’ correspondence to your office, we could not locate a T-Mobile account associated to him and as such, we were unable to complete our investigationT-Mobile would like the opportunity to resolve this matter amicably with Mr*** therefore we ask that he provide us with a valid nine digit T-Mobile account number or a valid ten digit mobile number so that an account may be located and researched
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A***
Executive Response

August 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated August 24, 2016, from Mr*** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that Mr*** has been designated as an authorized user of the accountWe are pleased to report that upon speaking with Mr*** he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets to hear of Mr***’s concerns with his recent visit to his local T-Mobile retail store when he discussed handset upgrade options and current promotionsOur records confirm that on June 16, 2016, Mr*** activated a new voice line with mobile number ending in ***T-Mobile records further confirm that at this time Mr*** purchased a new iPhone 6s Plus device with 16GB of memory and elected to finance it with our Equipment Installment Plan (“EIP”)Mr*** agreed to monthly installments in the amount of $Then, on June 20, 2016, when visiting his local T-Mobile retail store, Mr*** purchased an iPhone device with 16GB of memory and elected to finance it with our EIPMr*** agreed to monthly payments in the amount of $In reviewing Mr***’s concerns, our records confirm that the promotion he is referring to in his correspondence to your office is our Buy an iPhone, get an iPhone SE for free with new line activation promoFrom June 7, 2016, through June 23, 2016, postpaid customers who bought an Apple iPhone on an EIP could get a free Apple iPhone SE when they activated a new line of serviceIt is important to note that customers must have submitted a rebate on t-mobile.com/promotions using promo code JUNE16IPHONEBOGO within days of purchaseOnce their purchase was verified and deemed eligible for the promotion, customers would be sent a prepaid card in the amount of $400.00, which is equivalent to the full retail price of the iPhone SE with 16GB devicePlease note that the promotion did not offer a free iPhone as well as a $prepaid cardBased on the information mentioned above, it is T-Mobile’s position that as Mr*** did not meet the eligibility requirements, he is not eligible for the Buy an iPhone, get an iPhone SE for free with new line activation promoNonetheless, in an effort to amicably resolve this matter on August 25, 2016, when T-Mobile contacted Mr***, we offered to close the associated EIP balance for the iPhone device or to send Mr*** a prepaid refund card with a balance of $400.00, subject to him agreeing to continue to remit monthly payments for both the iPhone 16gb device and the iPhone 6s Plus 16GB deviceMr*** elected to have T-Mobile send him the $prepaid refund card and continue to make monthly payments towards his equipmentPlease allow seven to ten business days for the prepaid refund card to be deliveredT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

Hi, My name is *** and I had previously submitted a complain about T-mobileThey have since rectified the problem

Tell us why here... February 19, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence February 6, 2018, regarding the above-referenced account. Please be advised that we have made attempts to contact *** *** which have proven unsuccessful. As such, T-Mobile will make every effort to address *** ***’ concerns within this letter. T-Mobile regrets any difficulties *** *** has experienced with her SydeviceT-Mobile records indicate that on August 15, 2017, *** *** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a ZTE Sydrive device at the retail cost of $48.00. At the time of *** ***’s purchase, she was not required to make a down paymentHowever, *** *** agreed to a series of monthly installments in the amount of $2.00. It is important to note that SyDrive is an all-in-one connected car solution that easily transforms a customer’s car into a rolling hotspot. T-Mobile records indicate that *** *** contacted Customer Service on September 3, 2017, as the device was not able to sync to her vehicle. It was recommended that *** *** return to the retail location to have the device replaced. On January 12, 2018, *** *** contacted Customer Care and requested a Limited Warranty exchange for the Sydevice. T-Mobile advised *** *** there would be a $Service Warranty Processing fee at which time *** *** declined to process an exchange for her SyDrive device. Please note that T-Mobile customers are charged a Service Warranty Processing Fee when processing a handset exchange. This charge is incurred to cover the costs associated with the Handset Exchange Program and provide a differentiated experience for customers. There is no cost for shipping the handset. As T-Mobile has not been able to speak with *** *** regarding her concerns, she may contact me directly at the number provided below to discuss replacement options for her Sydrive device. T-Mobile regrets any inconvenience to *** *** regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours,T-MOBILE USA, INC.Amor M***Executive Response

January 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 19, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience experienced by Mr*** regarding a promotional tablet offerT-Mobile records indicate on October 11, 2015, Mr*** elected to purchase a Samsung Galaxy Tab A tablet via our Equipment Installment PlanDuring this time, T-Mobile had an active promotional offer to purchase a Samsung Galaxy Tab A tablet and a qualifying Samsung Galaxy smartphone and receive a $Prepaid MasterCard which ended on October 13, Unfortunately, T-Mobile’s promotional offer to receive a Samsung Galaxy Tab A on us did not begin until October 14, As such, Mr*** did not qualify for our promotional offer to receive a promotional bill credit of $monthly towards the tablets monthly installment chargeAs Mr*** did not qualify for the Tablet On Us promotional offer, he was assessed the monthly installment charge as per the original Equipment Installment Plan agreementNevertheless in an effort to amicably resolve this matter, on November 18, 2016, Mr*** received a credit in the amount of $towards his active Equipment Installment Plan for his Samsung Galaxy Tab AIn a further effort to amicably resolve this matter, on January 18, 2017, T-Mobile applied a credit of $which was the remaining balance owed on the tabletAs such, Mr***’s Equipment Installment Plan for his Samsung Galaxy Tab A has been closed and now reflects a zero balanceWith T-Mobile’s credits applied on November 18, 2016, and January 18, 2017, T-Mobile has adjusted $towards Mr***’s Samsung Galaxy Tab A which honored the promotion for our Tablet On Us offerAs such, it is T-Mobile’s position that no further credits or compensation is owedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

April 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 8, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms***’s concerns to her satisfactionT-Mobile sincerely regrets to hear that Ms*** has concerns about the services she was offered at the time of her activationOur records reflect that Ms*** activated the account on February 13, 2016, with two voice lines of service and one mobile broad band lineOn February 14, 2016, Ms*** elected to activate an additional mobile broad band lineUpon activation, Ms*** was subscribed to our now grandfathered Simple Choice Family Unlimited Talk Text and Data promotional rate plan for $per month for the first two lines of serviceAdditionally Ms***’s mobile broadband lines where each subscribed to our Simple Choice North America Mobile Internet 2GB Data rate plan for $per month for each mobile broad band lineMs***’s monthly charges for service totaled $prior to additional features, additional usage charges, equipment installments, fees, taxes and surchargesT-Mobile is excited to hear that Ms*** is interested in the Binge On offer whereby she can stream optimized mobile videos on T-Mobile's networkCustomers subscribed to qualifying rate plan are entitled to additional Binge On benefits depend on the amount of data on a specific line of serviceAs Ms***’s mobile broad band lines were activated with only a 2GB data feature, although she received the optimized video viewing experience which allowed her to watch as much as three times more streaming, all of her video streaming counts against her high-speed data allotmentWe do regret if that information was not properly conveyed to herPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our retail locationOn April 9, 2016, T-Mobile spoke to Ms*** and reviewed additional options that may better suit her needsMs*** was offered a rate plan change that would be backdated to March 15, She was offered our Simple Choice Family Unlimited Talk Text plus 6GB of data promotional rate plan for $per month for the first two lines of service and our Simple Choice North America Mobile Internet 6GB Data plan for $each mobile broad band line of serviceMsHardin’s monthly charges for service will now total $prior to additional features, additional usage charges, equipment installments, fees, taxes and surchargesMs*** accepted this as a resolution and had no additional concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRobert R*** Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 25, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced with her T-Mobile account billingT-Mobile records confirm that on August 16, 2015, Ms*** activated her T-Mobile account with her mobile numbers ending in ***, ***, and ***As of August 16, 2015, Ms*** was subscribed to our Simple Choice North America 10GB rate plan for $per monthMs***’s mobile number ending in *** had an additional data feature for $10.00, which provided unlimited data with 4G speeds up to 20GBMs***’s mobile number ending in *** was a mobile broadband internet line, which was subscribed to our North America 1GB Match Your Phone Data rate plan for $per monthMs***’s monthly access charges were $before applicable taxesT-Mobile records indicate that on August 16, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two iPhone Plus handsets and an Alcatel One Touch Pixi tabletAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $in totalOn December 13, 2015, Ms*** contacted T-Mobile to inquire about her final Early Termination Fee Reimbursement and her final EIP balance and was given informationOn December 15, 2015, Ms*** canceled her mobile numbers ending in *** and ***, when she transferred them to another service providerRegretfully we do not have records of a request to cancel her mobile broadband internet line ending in ***; as such it continued to accrue chargesOn February 28, 2016, Ms***’s mobile number ending in *** was suspended for non-paymentOur records further indicate that on April 8, 2016, Ms*** made payment for her final EIP balance of $1,and requested to cancel her mobile broadband line ending in ***Ms***’s final billing statement had not yet been produced as her mobile broadband mobile number had just been canceled and her EIPs were not closed until cancellation of her last mobile broadband mobile numberMs***’s account was canceled with a balance of $129.61, which consisted of her monthly access charges from December 17, through May 16, 2016, monthly EIPs, and applicable taxesOn May 23, 2016, Ms*** made her payment for her final balance of $It is T-Mobile’s position that the balance is validHowever, in an effort to amicably resolve this matter, on June 6, 2016, T-Mobile agreed to return Ms***’s last payment in the amount of $to her financial institutionPlease allow two to three business days for processingMs*** accepted this as a resolution to this matterAs of June 6, 2016, Ms***’s account remains canceled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response