Taban Cleaner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I will give it some time to see if it has indeed been resolvedHowever, I have heard this before - that a GEO fence is being applied to my house to ensure no delivery - so apparently this solution has not worked well since a paper was delivered at least times since it was applied.I will wait for the business to perform this action once again and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintTwo pictures are attached.One shows delivery of SD U-T to my roof on September, this photo taken from the sidewalk in front of my house My gate is 10' wide It is a big target Your carrier should be able to throw over it with ease No excuse for throwing it on the roof and then driving away.The other picture shows the location where I frequently find my paper delivered, in the corner against the side fence, behind my trashcans there, just in front of my shed I suspect that on some of the missing days the paper was actually thrown over the side fence into my neighbor's yard, based on where I am frequently finding my papers No excuse for throwing paper into neighbor's yard.The paper was delivered late again on October, in addition to the four days between and September.I depart for work at 6AM, so if the U-T is not delivered before I depart then it doesn't do me any good If I have to purchase a newspaper from a store on the way to work on those days, it costs me $on top of the $have already paid for the missing paper Do you think the SDUT should be reimbursing me for the extra $on the days the paper was not delivered by 6AM? I was only asking for $REFUND to my CREDIT CARD for those missing days, and it is staggering how much flak I get from the SDUT in asking for that $1/day REFUND to my CREDIT CARDNot only do I have to ask for supervisor intervention to get a REFUND when I call in, I have to argue with them over the amount of the REFUND They want to shortchange me, and refund only a fraction of the $1/day that my subscription is for I am a 30+ year customer who pays in full in advance by credit card arrangement, and this is no way to treat such a customer.I'm really not interested in calling in and arguing with their service desk in Pakistan every time this happens SDUT needs to establish a clear policy of providing REFUNDS to CREDIT CARDS for those customers who request it, without needless argument or evasion Legitimate businesses should gladly do this for established long-time customers in good standing.If SDUT provided me with an accurate itemized invoice automatically every month, such as most businesses provide, then I wouldn't have to insist on getting credit card refunds Since they don't, and won't, provide accurate itemized invoices automatically, it is my right to ask for a refundAs I said, I have never asked for the $that it costs to purchase the SDUT from a store on the way to work when the paper is delivered after 6PM Should I be entitled to that also?Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Unfortunately, already today the advertisements were again delivered to my homeI hope this is the last time Regards, [redacted]

We have escalated this issue to our 3rd party distributor and have requested that the immediate block range be stopped as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below no serviceDesired Outcome: refund of entire amount or give me my product

SD Revdex.com Case # [redacted] I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our Local Community Values product, continued to be delivered to your residence Failure to stop delivery was reviewed with the local distributor and regional manager They have taken measures which will ensure delivery ceases at this address And have provided photo evidence that delivery was not made this past weekendAgain, we apologize for the inconvenience caused and should you have further issues regarding this matter, please do not hesitate to contact customer serviceSincerely, [redacted] r CSSS Team

November 30, SD Revdex.com # [redacted] Please accept our sincere apology for your frustration with our delivery service We have again addressed this concern with our local distributor and regional managers for immediate resolution I also commit to follow up on delivery for the next two weeks Sorry we have not been able to connect over the phone as we have missed each otherCredit has been applied to your account accordingly Your new expiration date is now 6/3/We thank you for bringing this concern to our attention and will do everything to ensure that you receive your Sunday paper as scheduled Sincerely, [redacted] CSSS Team

We have alerted our 3rd party distributor about the ongoing delivery concernsThey have assured us that the deliveries have stopped and a GeoFence has been added to the residents address to ensure no deliveries are made

I have spoken with the customer to provide informationOn our billing notices we request if you do not wish to renew please contact our office for cancellation We do provide a grace period prior to subscription stopping.The balance that the customer accumulated has been written off.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe delivery of the daily paper has stopped However, last Sunday, I didn't receive my Sunday paper eitherI am waiting to see if I receive a Sunday paper this weekend Regards, [redacted]

We have confirmed with our 3rd party distributor that the deliveries will be stopped In addition they will add a GEO -Fence around the residents that will alert the management should the carrier enter the areaThe distributor has committed to weeks follow up along with photo confirmation

We have escalated this issue to our 3rd party DistributorAfter researching they found that there was a substitute on the route who had made the mistake of delivering the product They have confirmed that the street and the residents address in on the Do Not Deliver listAnd they will have a procedure in place for the future Our 3rd party distributor has made several attempts to contact the resident and have bee unsuccessful

We have confirmed with our distributor that the deliveries have improved and have been delivered on timeCustomer was also contacted by our distributor to ensure that customer is satisfied

The distributor in the area has confirmed that the delivery has been stopped In addition they have confirmed with the resident as well that no paper was delivered

I apologize for the frustration you have experienced regarding the delivery serviceI have addressed your delivery concern with the local distributor requesting immediate resolutionThey have reached out to the delivery contractor to ensure that your newspaper is delivered as scheduledPlease expect to receive courtesy calls to check on your deliveryI have also applied credits for the papers not received extending your subscription expire date till 1/18/Sincerely, [redacted] CSSS Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told by high level customer service they would call me back with a similar offer .No call yet as of this response .] Regards, [redacted] ***

January 26, SD Revdex.com Case#: [redacted] Thank you for contacting the San Diego Union Tribune in regards to one of our products, [redacted] Here at the San Diego Union Tribune, we pride ourselves on offering our customers the best service possible Your requests made to our Customer Service Center were forwarded to the appropriate department and we apologize that our product continued to be delivered to your residenceAfter reaching out to our distributor, the following actions have been taken: · Request was addressed with delivery contractor· Household has been placed on the ‘DO NOT DELIVER’ listing and removed from future deliveries of the [redacted] Please accept our sincere apology for the inconvenience caused Should you have any questions regarding this matter, please feel free to contact me at the number left on your voice mail earlier todaySincerely, [redacted] CSSS Team

November 2, San Diego Revdex.com Case #: [redacted] I am writing in response to your concern submitted to the Revdex.com on October 24, Our sincere apology for the inconvenience and frustration you have experienced due to delivery of newspapers and advertisements We have identified that due to a system conversion on August 22, 2016, some ‘tags’ (used to identify No Delivery in our database) did not transfer to our new system This has now been corrected and your address has been placed on the ‘Do Not Deliver’ list Also, the local distribution office has been notified to cease delivery of any products to your householdAgain, we apologize for the inconvenience this has caused ` Sincerely, [redacted] CSSS Team

We have confirmed with our distributor that the issue is being addressed and further action is being taken to ensure that the resident does not receive any other deliveries We spoke with the resident and he has confirmed as well that there were not deliveries this past weekend

March 15, 2017SD Revdex.com Case # [redacted] Thank you for contacting the San Diego Union Tribune in regards to your subscription.Due to our ongoing review of your subscription concern, we are requesting additional response time to this matter A final response to your inquiry will be available by Friday, March 17, We appreciate the opportunity to service your subscription and [redacted] that this request is acceptable to youSincerely, [redacted] CSSS Team