Taban Cleaner

We spoke with Mr. [redacted] about the credit that was applied to his subscription on 1/30/17. which provided him service extension from 1/19/17 to 2/16/17 for a total of 28 days.  Mr. [redacted] does not agree with our billing statements.  He has been informed that our billing statements are in exact uniform with all of the Tronc/Tribune properties and that they are being reviewed.  Thank you for allowing us the opportunity to review and respond.

Revdex.com:
I would like the complaint resolved before I accept the businesses offer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Our 3rd party distributor has been in contact with the customer about the delivery challenges.  The customer has his direct phone number and will communicate with him directly should there be any more delivery issues going forward.  We have been informed that the delivery challenges occurred due to a distribution center relocation.

Mr. [redacted], I’m writing in response to your concern filed with the Revdex.com.Your request to stop delivery was forwarded to the appropriate department and we apologize that our product continued to be delivered to your residence.  Failure to stop delivery was reviewed with...

the local distributor and regional manager.  Your address was also added to our Do Not Deliver list.  We apologize for the inconvenience caused, if you have any further issues with receiving our product please respond to the email we sent on Monday 10/23/17. Sincerely, [redacted]CSSS Team

We have contacted our 3rd party distributor to ensure that the deliveries to this address have stopped.  In addition they have placed a GEO-Fence around the address to alert the management team if the carrier attempts to delivery.  I have left a message for the resident to contact me to...

discuss any further action if needed.

Our 3rd party Distributors have confirmed that they have placed a GEO-Fence around the residents home and in addition will have the residents checked for follow up for the next several weeks. We have also confirmed with the resident that she did not receive any product this past weekend.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will be keeping this open until resolved. My address is clearly marked on my house and has been able to be located by delivery drivers of all sorts without a problem. I am ill and will call tomorrow.
Regards,
[redacted]

The distributor in the area has confirmed that the delivery has been stopped.  In addition they have confirmed with the resident as well that no paper was delivered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have confirmed with our 3rd party distributor that the deliveries will be stopped.  In addition they will add a GEO -Fence around the residents that will alert the management should the carrier enter the area. The distributor has committed to 4 weeks follow up along with photo confirmation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize that another advertising product was delivered.  We have confirmed with our 3rd party distributor that this address is on our do not deliver list.  The distributor will follow up on the address for the next 4 weeks to ensure no more deliveries.  Thank you,

We have escalated this issue to our 3rd party Distributor. After researching they found that there was a substitute on the route who had made the mistake of delivering the product.  They have confirmed that the street and the residents address in on the Do Not Deliver list. And they will have a...

procedure in place for the future.  Our 3rd party distributor has made several attempts to contact the resident and have bee unsuccessful.

This has become ridiculous. Second complaint filed for the same reason...no delivery of my paper.Consistent delivery.

SD Revdex.com Case # [redacted]   I’m writing in response to your concern filed with the Revdex.com. Your request to stop delivery was forwarded to the appropriate department and we apologize that our Local Community Values product, continued to be delivered to your residence. ...

Failure to stop delivery was reviewed with the local distributor and regional manager.  They have taken measures which will ensure delivery ceases at this address.  And have provided photo evidence that delivery was not made this past weekend. Again, we apologize for the inconvenience caused and should you have further issues regarding this matter, please do not hesitate to contact customer service. Sincerely,   [redacted]r CSSS Team

The resident and the Union Tribune has come to an agreement to resume delivery of the news paper. Customer will communicate with the Union Tribune to maintain delivery standards.

The customers block range has been stopped in our system.  I have escalated this issue to our 3rd party distributor to ensure that all deliveries have been stopped.  In addition I have reached out to the customer and provided my phone number for call back.

Our system shows that the rate the customer was on was no longer available.  We send out automatic notices letting the customer know of the upcoming rate change, however the customer reports she did not receive her notice that was sent on 3/22/16. I have spoken with the customer and have...

written off any balance that was due.  The customer has my direct line should she need any further assistance.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If not, I will be back in touch. 
Regards,
[redacted]

The U-T throws their unsolicited, plastic-wrapped bundle of advertising at almost every house in our neighborhood every Saturday. Last year I called them to contact them to stop them delivering to my house. The deliveries kept coming. Often the bundles are thrown under cars, on the driveway or simply in the road (which is illegal dumping). This has always been a blight on our neighborhood, with many papers piling up on driveways and sidewalks, unwanted they pile up and become a soggy mess when it rains. Since this trash has never been ordered it cannot be cancelled or stopped in any way and pile up when people go on vacation, announcing that nobody is home. After having received no joy contacting the UT directly I filed a complaint with the Revdex.com on 8/22/2015. I received a call back from a representative from the UT and the deliveries stopped. However they have now restarted - I received another bundle of trash dumped on my driveway Thanksgiving week along with the rest of my neighborhood.Stop dumping Local Values, Sunday Best and any and all unsolicited trash on my doorstep, driveway, front yard, etc.