Taban Cleaner

Mr [redacted] , I’m writing in response to your concern filed with the Revdex.com.Your request to stop delivery was forwarded to the appropriate department and we apologize that our product continued to be delivered to your residence Failure to stop delivery was reviewed with the local distributor and regional manager Your address was also added to our Do Not Deliver list We apologize for the inconvenience caused, if you have any further issues with receiving our product please respond to the email we sent on Monday 10/23/Sincerely, [redacted] CSSS Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

December 21, SD Revdex.com Case #: [redacted] This is in response to your concern filed to the Revdex.comThank you for contacting the San Diego Union Tribune in regards to billing and your recent calls to us We are addressing concerns with Customer Service and Distribution managementWe wish to apologize that papers were not delivered as scheduled and your September request to stop delivery was not properly noted in our delivery system Our intention to deliver the best possible service to all of our subscribers is important to us Therefore, we would like to confirm that your account has been stopped as requested, balance has been closed out and a refund in the amount of $was expedited on December 21, Again, we apologize for the frustration and inconvenience caused and we [redacted] you find this resolution satisfactory Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, [redacted] CSSS Team

Our 3rd party distributor has been in communication with the resident about the on going delivery challenges that have occurred in this particular area They will continue to work with the distributor and carrier to ensure that the delivery issues on resolved

We have confirmed with our 3rd party distributors that the deliveries have been stoppedthey are providing a follow up for the next weeks and have placed a GEO-fencing around the residents to ensure that a manager will be notified should the carrier attempt to deliver a paper.I have been unsuccessful in contacting the customer, but have left my phone number for a return call

Revdex.com: I would like the complaint resolved before I accept the businesses offer I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We have placed the resident on our Do Not Deliver list and have received confirmation from our 3rd party distributor that they have placed a GEO-fence on the address which will alert the management should the contractor enter the areaWe also took the additional step of stopping the immediate block range for [redacted] closest to this address In addition, the resident has confirmed that the deliveries have improvedAnd that he had not received the product We encourage people to opt-out of our Local Community Values if they don’t wish to receive itHowever, we do not allow others – especially people unknown to our readers – to make those decisions for themTherefore, we do not ever stop entire zip codes or communities without consent from all affected consumers

We confirmed that this address is on our internal Do Not Deliver List and the consumer's request was escalated to our distribution partnerWe requested that they provide additional oversight to ensure no deliveryTheir response to us is copied below: – after reviewing the street it appears that we only deliver to addresses on IbsenWe will monitor that street to ensure deliver and placement is 100%We will also be diligent that [redacted] does not receive any product at allThe GEO fence will also be added to alert us when any of the contractors are nearby We will continue to communicate with the distributor on this complaint and if necessary request that they extend their oversight on deliveries to this street

The U-T throws their unsolicited, plastic-wrapped bundle of advertising at almost every house in our neighborhood every SaturdayLast year I called them to contact them to stop them delivering to my houseThe deliveries kept comingOften the bundles are thrown under cars, on the driveway or simply in the road (which is illegal dumping)This has always been a blight on our neighborhood, with many papers piling up on driveways and sidewalks, unwanted they pile up and become a soggy mess when it rainsSince this trash has never been ordered it cannot be cancelled or stopped in any way and pile up when people go on vacation, announcing that nobody is homeAfter having received no joy contacting the UT directly I filed a complaint with the Revdex.com on 8/22/I received a call back from a representative from the UT and the deliveries stoppedHowever they have now restarted - I received another bundle of trash dumped on my driveway Thanksgiving week along with the rest of my neighborhood.Stop dumping Local Values, Sunday Best and any and all unsolicited trash on my doorstep, driveway, front yard, etc

We have placed the resident on our Do Not Deliver list and have received confirmation from our 3rd party distributor that they have placed a GEO-fence on the address which will alert the management should the contractor enter the areaWe also took the additional step of stopping the immediate block range for [redacted] Dr closest to this address We encourage people to opt-out of our Local Community Values if they don’t wish to receive itHowever, we do not allow others – especially people unknown to our readers – to make those decisions for themTherefore, we do not ever stop entire zip codes or communities without consent from all affected consumers

Our records indicated that we have sent gift cards on several occasions. The first being 5/10/15 and another on 7/21/15. After speaking with our customer she indicates she has not received any of the Ralph gift cards that have been sent to her. In our efforts to provide the best service to our... customers we have decided to send another one by Register Mail. The customer will contact me once this card is received.

We have processed a refund to the customer and have had our 3rd party vendor contact customer as wellCustomer is satisfied with action taken

August 1, 2017SD Revdex.com Case#: [redacted] Responding to your Revdex.com concern submitted on 7/31/17.We regret to inform you that the San Diego Union Tribune cannot assist or respond to a complaint that belongs to another company as we have no affiliation Please have your concern forwarded to American Best Value Inn for proper assistanceSincerely, [redacted] CSSS Team

Our 3rd party Distributors have confirmed that they have placed a GEO-Fence around the residents home and in addition will have the residents checked for follow up for the next several weeksWe have also confirmed with the resident that she did not receive any product this past weekend

We have confirmed with our 3rd party distributor and the resident that the deliveries have now stoppedIn addition we have placed a stop on the [redacted] block of [redacted] to ensure that the issue is resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

February 7, 2017SD Revdex.com # *** I’m writing in response to your concern submitted to the Revdex.com.Your concern was addressed and reviewed with the local distribution manager. He will personally speak to delivery contractor to insure paper will no longer be delivered
to this address. We thank you for the opportunity to correct this concern and sincerely apologize for the inconvenience causedSincerely, *** ***CSSS TeamTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
These is have delivered their unwanted paper for the second straight weekAfter I have complained numerous times this month aloneI want their garbage off my drivewayThis is the 3rd complaint this monthDoes this seem like a business that should have any membership in the Revdex.com?These is to stop littering on my driveway, until the sun burns out
Regards,
*** ***

Revdex.com:I was ready to close the complaint and then I did not receive my paper todayIt seems like as soon as the problem is fixed, it starts all over again
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

January 11, 2017 SD Revdex.com Case # *** I’m writing in response to your concern submitted to the Revdex.com regarding courtesy subscriptions of the San Diego Union Tribune.We identified that due to a system conversion on August 22, some ‘tags’ (used to identify No Delivery
in our database) did not transfer to our new system therefore, allowing a courtesy sample subscription to start. Please note that as of today, the following actions have been taken:1. Household address has been removed from future delivery of courtesy sample listings.2. Your concern in stopping the e-newspaper sent to your e-mail has also been addressed with our digital team. Consider this stopped.We sincerely apologize for any inconvenience that you experienced and appreciate your patience as we worked in getting this matter resolved. *** ***CSSS Team