Taban Cleaner

This has been escalated to our 3rd party distributor. They have confirmed that a GEO-Fence will be placed around the residents address which will alert the management team. In addition we have made contact with the resident to relay the action that will be taken. He has my direct
line should he need further assistance

Date Sent: 3/31/6:22:AMMarch 31, 2017 SD Revdex.com# *** Sorry to hear delivery service was still a concern as of March 19th. Our intention to service our customers as they expect, is very important to us. We have asked our distribution staff and regional manager for a process of resolution. They are working on having this concern resolved to ensure that you receive your paper each week. We again apologize for the frustration and inconvenience caused and should you have any further questions or problems, please do not hesitate to contact me at the number left on your voice mail Tuesday afternoon. Sincerely, *** ***CSSS Team

We have removed the phone number from our out bound call listI have confirmed with the customer that the phone calls have stoppedIn addition the customer has our direct line here if she should need further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Please be advised that my complaint has been resolved to my satisfaction.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.SDUT rep has left her phone number for me to contact her should there be any future problems indicating that the issue was not resolved adequately
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I believe *** *** was also requested to be removed from distribution

We have contacted the customer and started the subscription
Feedback was provided to our call center on how to handle this type of issue in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have confirmed with our customer and our distributor that the daily deliveries have stoppedThe customer now only receives her Sunday delivery

The delivery issue has been escalated to our 3rd party distributor. They will take direct action with the contractor and follow up for the next weeks with photo confirmation. Thank you

October 26, SD Revdex.com Case#: *** Our sincere apology for the inconvenience you have experienced due to sporadic delivery of newspapers. We have been informed by distribution manager, *** *** that he has spoken to you recently about this matter and addressed concern immediately with the delivery contractor. Dawn also processed credit and refund in the amount of $for delivery concern on 10-19-Thank you for bringing this matter to our attention and for providing us the opportunity to have it corrected. Should you have any questions, please do not hesitate to contact me directly to the number left on your voice mail earlier todaySincerely, *** *** CSSS Team

I’m writing in response to your concern submitted to the Revdex.com regarding telephone calls placed to your office phoneThe Telemarketing Sales company we were using owned the phone number that the calls were coming from. We have discontinued our relationship with this company as of
September 2017. In addition we have added your office phone number to our company Do Not Call list to avoid this happening in the future. Please accept our apology for any inconvenience you have experienced. Thank you ***CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 6, 2017 SD Revdex.com Case #: *** Thank you for returning my call this morning. Our intention to service our customers as they expect, is very important to us. Distribution manager, *** *** has addressed this concern with the delivery contractor. He will follow up to ensure papers are delivered as scheduled. Also, upon receipt of your e-mail, I’ll forward to ***.In regards to billing and credits, we do understand your concern. Credits applied to your account will reflect in an extension to your expiration date. Please feel free to request an e-mail confirming extension date.Again, we apologize for the inconvenience caused. Should you have any questions regarding this matter, please do not hesitate to contact me directly. Sincerely,*** ***CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still did not receive my newspaper todayI do not believe that this issue has been solved at all
Regards,
*** ***

We have confirmed with our 3rd party distributor that the deliveries have stopped at this addressIn addition the distributor has placed a GEO-fence at this location which will alert the management team should the carrier enter the area

Revdex.com:I would like to keep this
complaint open until they prove I have been removed from distributionI have asked in the past for them to stop with assurances this will be passed onto their delivering people- it still persists to this date
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint at the current time. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

The UT has stopped delivering their free newspaper so I consider my complaint resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I will give it some time to see if it has indeed been resolvedHowever, I have heard this before - that a GEO fence is being applied to my house to ensure no delivery - so apparently this solution has not worked well since a paper was delivered at least times since it was applied.I will wait for the business to perform this action once again and, if it does, will consider this complaint resolved
Regards,
*** ***