Taban Cleaner

November 30, 2016 SD Revdex.com # [redacted] Please accept our sincere apology for your frustration with our delivery service.  We have again addressed this concern with our local distributor and regional managers for immediate resolution.  I also commit to follow up on delivery for the next two...

weeks.  Sorry we have not been able to connect over the phone as we have missed each other. Credit has been applied to your account accordingly.  Your new expiration date is now 6/3/17. We thank you for bringing this concern to our attention and will do everything to ensure that you receive your Sunday paper as scheduled.   Sincerely, [redacted] CSSS Team

August 1, 2017SD Revdex.com Case#:  [redacted]Responding to your Revdex.com concern submitted on 7/31/17.We regret to inform you that the San Diego Union Tribune cannot assist or respond to a complaint that belongs to another company as we have no affiliation.  Please have your concern...

forwarded to American Best Value Inn for proper assistance. Sincerely,[redacted]CSSS Team

We have confirmed with our 3rd Party distributor and the customer that the distribution has been stopped

January 26, 2017   SD Revdex.com Case#:  [redacted]   Thank you for contacting the San Diego Union Tribune in regards to one of our products, [redacted].  Here at the San Diego Union Tribune, we pride ourselves on offering our customers the best service possible.  Your...

requests made to our Customer Service Center were forwarded to the appropriate department and we apologize that our product continued to be delivered to your residence. After reaching out to our distributor, the following actions have been taken: ·         Request was addressed with delivery contractor. ·         Household has been placed on the ‘DO NOT DELIVER’ listing and removed from future deliveries of the [redacted].     Please accept our sincere apology for the inconvenience caused.  Should you have any questions regarding this matter, please feel free to contact me at the number left on your voice mail earlier today. Sincerely, [redacted] CSSS Team

November 2, 2016 San Diego Revdex.com Case #: [redacted]  I am writing in response to your concern submitted to the Revdex.com on October 24, 2016. Our sincere apology for the inconvenience and frustration you have experienced due to delivery of newspapers and advertisements.  We have...

identified that due to a system conversion on August 22, 2016, some ‘tags’ (used to identify No Delivery in our database) did not transfer to our new system.  This has now been corrected and your address has been placed on the ‘Do Not Deliver’ list.  Also, the local distribution office has been notified to cease delivery of any products to your household. Again, we apologize for the inconvenience this has caused.         ` Sincerely,   [redacted] CSSS Team

We have processed a refund to the customer and have had our 3rd party vendor contact customer as well. Customer is satisfied with action taken.

We have confirmed with our distributor that the issue is being addressed and further action is being taken to ensure that the resident does not receive any other deliveries.  We spoke with the resident and he has confirmed as well that there were not deliveries this past weekend.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I have direct contact with the delivery contractor, at least 2 weeks of steady and consistent service is needed to consider this matter closed because that's at least as long as the problem manifested.  The clock reset when the LA Times was delivered 10/24/16 rather than the San Diego Union.Further, because I am paying the Union Tribune for this poor service, they are ultimately responsible and need to make amends.  It isn't enough to say "your problem -- contact the delivery service".  I am unable to consider this matter closed.  A show of good faith would convert my subscription to the "new customer" service for the remainder of my subscription.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
no serviceDesired Outcome: refund of entire amount or give me my product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have made contact with the distributor who has corrected the delivery issue.  In addition the customer has the direct contact for the distributor should there be any other delivery issues

We have placed the resident on our Do Not Deliver list and have received confirmation from our 3rd party distributor that they have placed a GEO-fence on the address which will alert the management should the contractor enter the area. We also took the additional step of stopping the immediate block...

range for [redacted] Dr closest to this address.
We encourage people to opt-out of our Local Community Values if they don’t wish to receive it. However, we do not allow others – especially people unknown to our readers – to make those decisions for them. Therefore, we do not ever stop entire zip codes or communities without consent from all affected consumers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To close out my prior complaint from earlier this year, SD Union Tribune offered to credit my account for a month. This has still not taken place. I have received bills on my credit card from them every month as usual, including the latest that I received today, 3 March 2017. As I stated in my prior complaint, among other issues, is that they are adverse to providing credits when due. I expect a month's credit on my CREDIT CARD, not more hand waving and empty promises for future adjustments, in accordance with their offer to close out my prior complaiant.Refund to my CREDIT CARD for one month of subscription.
Regards,
[redacted]

December 21, 2017                                      ...⇄ SD Revdex.com Case #: [redacted] This is in...

response to your concern filed to the Revdex.com. Thank you for contacting the San Diego Union Tribune in regards to billing and your recent calls to us.  We are addressing concerns with Customer Service and Distribution management. We wish to apologize that papers were not delivered as scheduled and your September 2017 request to stop delivery was not properly noted in our delivery system.  Our intention to deliver the best possible service to all of our subscribers is important to us.  Therefore, we would like to confirm that your account has been stopped as requested, balance has been closed out and a refund in the amount of $19.92 was expedited on December 21, 2017. Again, we apologize for the frustration and inconvenience caused and we [redacted] you find this resolution satisfactory.  Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today. Sincerely,   [redacted] CSSS Team

We have confirmed with our distributor that the deliveries have improved and have been delivered on time. Customer was also contacted by our distributor to ensure that customer is satisfied.

We have placed the resident on our Do Not Deliver list and have received confirmation from our 3rd party distributor that they have placed a GEO-fence on the address which will alert the management should the contractor enter the area. We also took the additional step of stopping the immediate block...

range for [redacted] closest to this address.
In addition, the resident has confirmed that the deliveries have improved. And that he had not received the product.
We encourage people to opt-out of our Local Community Values if they don’t wish to receive it. However, we do not allow others – especially people unknown to our readers – to make those decisions for them. Therefore, we do not ever stop entire zip codes or communities without consent from all affected consumers.

September 1, 2017 SD Revdex.com Case #: [redacted] I am writing in response to your concern submitted to the Revdex.com.      Our sincere apology for the inconvenience you have experienced due to the delivery of our newspaper, Local Community Values.  Our procedures...

request that each resident call to stop delivery of their sample paper.  However, an exception has been made and your address, along with the others you mentioned has been placed on our “Do Not Deliver” listing to prevent future courtesy samples.  Local distribution office has also been notified to cease delivery. Again, we apologize for the inconvenience this has caused and should you have any further questions, please do not hesitate to contact our Customer Service Department at [redacted]               Sincerely,   [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Unfortunately, already today the advertisements were again delivered to my home. I hope this is the last time.
Regards,
[redacted]

We have confirmed with our 3rd party distributors that the deliveries have been stopped. they are providing a follow up for the next 4 weeks and have placed a GEO-fencing around the residents to ensure that a manager will be notified should the carrier attempt to deliver a paper.I have been...

unsuccessful in contacting the customer, but have left my phone number for a return call.