Taban Cleaner

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have sent the request to our 3rd party distributor. They report that they have stopped all deliveries to this address and have placed a GEO-fence around the area to alert the management should the carrier enter the area.In addition we have made contact with the customer and she confirms
that she did not receive the product this past weekend

We have taken the request from the customer very serious. We have stopped the delivery on the residents direct block range. In addition we have spoke with the resident and if there are any other concerns that she may have she will let us knowOur 3rd party distributor will follow behind
the carrier to ensure delivery is made proper to the other locations

We have asked our 3rd party distributor to place this residents on their DO NOT DELIVER listIn addition I provided the customer my direct line and email addressHe will give it to the neighbors who wish to cancel the Local Community Values

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the proposed action would resolve my complaint, I have not received the refund to date. Once received, I will accept the action as having resolved my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I recently submitted a complaint ID# ***Apparently the agreed resolution of the complaint was that there would be no more deliveriesOn 2-5-there was another delivery I saw when I came home from workOn 2-10-another delivery when I came home from workThen again on 3-11-and again on 3-17-Apparently the agreement has been broken, so here goes another complaintWhy is this so difficult? I delivered newspapers on my bike many years agoWhen my manager told me not to deliver to an address I did not deliver to that addressIf someone covered my route for me I explained to them to not deliver to any specific addressAgain I ask, why is this such a difficult thing to NOT deliver to a specific address
Regards,
*** ***-***

September 15, 2017 SD Revdex.com Case#:
*** We are happy to say that during a follow up call, our representative Angie confirmed with subscriber that he can now log on using his IPad Our sincere apology for the inconvenience caused and we thank you for the opportunity to continue servicing your subscription *** *** CSSS Team

We have confirmed with the resident and our 3rd party distributor that the deliveries of the Ad products have stopped

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Two pictures are attached.One shows delivery of SD U-T to my roof on September, this photo taken from the sidewalk in front of my house My gate is 10' wide It is a big target Your carrier should be able to throw over it with ease No excuse for throwing it on the roof and then driving away.The other picture shows the location where I frequently find my paper delivered, in the corner against the side fence, behind my trashcans there, just in front of my shed I suspect that on some of the missing days the paper was actually thrown over the side fence into my neighbor's yard, based on where I am frequently finding my papers No excuse for throwing paper into neighbor's yard.The paper was delivered late again on October, in addition to the four days between and September.I depart for work at 6AM, so if the U-T is not delivered before I depart then it doesn't do me any good If I have to purchase a newspaper from a store on the way to work on those days, it costs me $on top of the $have already paid for the missing paper Do you think the SDUT should be reimbursing me for the extra $on the days the paper was not delivered by 6AM? I was only asking for $REFUND to my CREDIT CARD for those missing days, and it is staggering how much flak I get from the SDUT in asking for that $1/day REFUND to my CREDIT CARDNot only do I have to ask for supervisor intervention to get a REFUND when I call in, I have to argue with them over the amount of the REFUND They want to shortchange me, and refund only a fraction of the $1/day that my subscription is for I am a 30+ year customer who pays in full in advance by credit card arrangement, and this is no way to treat such a customer.I'm really not interested in calling in and arguing with their service desk in Pakistan every time this happens SDUT needs to establish a clear policy of providing REFUNDS to CREDIT CARDS for those customers who request it, without needless argument or evasion Legitimate businesses should gladly do this for established long-time customers in good standing.If SDUT provided me with an accurate itemized invoice automatically every month, such as most businesses provide, then I wouldn't have to insist on getting credit card refunds Since they don't, and won't, provide accurate itemized invoices automatically, it is my right to ask for a refund. As I said, I have never asked for the $that it costs to purchase the SDUT from a store on the way to work when the paper is delivered after 6PM Should I be entitled to that also?Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***After MANY telephone calls with SDUT and me, someone there finally solved the problem with the paper's appSDTU's "help" line is outsourced to Phillipines (??) and it is irritating and cumbersome to use and took two or three "helpers" solve prob

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. If the business continues to stop delivery of these ads, will consider this complaint resolved
Regards,
*** ***

We have escalated this issue to our 3rd party distributor and have requested that the immediate block range be stopped as well.

We have alerted our 3rd party distributor about the ongoing delivery concerns. They have assured us that the deliveries have stopped and a GeoFence has been added to the residents address to ensure no deliveries are made.

March 15, 2017SD Revdex.com Case # [redacted] Thank you for contacting the San Diego Union Tribune in regards to your subscription.Due to our ongoing review of your subscription concern, we are requesting additional response time to this matter.  A final response to your inquiry will be available by Friday, March 17, 2017.  We appreciate the opportunity to service your subscription and [redacted] that this request is acceptable to you. Sincerely,[redacted]CSSS Team

We have discussed the rejection response from the customer with the distributor in the area for Mr. [redacted].  He has confirmed that the paper is now being delivered over the gate and is staying off the grass as requested.  They did acknowledge that the paper was delivered past the deadline on 2 days this past week. The customer lives at the end of the carriers route and they are making every attempt and effort to get the paper delivered on time.  The customer has also been given the distributors phone number to contact him in regards to any delivery issues he is encountering.We do apologize for the ongoing frustration the customer is experiencing as well as the distributor has communicated his apologies to Mr. [redacted].  We have placed a 4 week credit onto his account.  This has been applied for the time that the customer has had to call in and for the deliveries that were not up to standards.Thank you

We have taken care of the customers concerns about the late delivery. We have confirmed with the customer that their delivery has improved.

I have spoken with the customer to provide information. On our billing notices we request if you do not wish to renew please contact our office for cancellation.  We do provide a grace period prior to subscription stopping.The balance that the customer accumulated has been written off.Thank you